2022 Chrysler Pacifica Interior & seats Problems

The captains chairs in the second row of the vehicle both had their reclining mechanism fail. This causes the seats to move forward and back sliding when the car is in motion as they will not stay locked in place. They cannot be used for transportation due to it being unsafe for the passenger as the seat does not remain upright. The seat is available for inspection. The seats have not been inspected by the dealer/manufacturer as they are wanting to charge a large service fee and do not have appointments available in a timely fashion. There were no warnings, the seats each failed suddenly upon regular use.

NHTSA ID

11755063

Incident

May 11, 2026

The headrest failed. The headrest pivots on the steel supports, and there's a ratchet inside, that is actuated by a plastic piece, which is then connected to cabling. The plastic piece internally broke it's actually unbelievably small for the application, the engineers should be ashamed of themselves. I'm going to guess 1/8" diameter, maximum, snapped right at the ratchet mechanism. If the weak plastic does happen to let loose in an accident, that headrest is going to flop forward and will not provide the head support that it's supposedly designed to provide. The way the headrest angles forward I worry about decapitation or severe neck injury causing quadriplegia in the event of an accident. This piece should work and be dependable not a tiny piece of plastic that often breaks with minimal use. We should know we have dependable headrest function in the event of an automobile crash.

NHTSA ID

11720619

Incident

Feb 10, 2026

The head rest of the second row broke and will not return to its upright position after we used the stow feature. Very dangerous now and basically lost a seat in our vehicle

NHTSA ID

11711039

Incident

Jan 14, 2026

The second-row seat back will not stay in a fixed position. How would that do in a car crash with no fixed back position? Just flop backwards all the way from a rear crash? This part was broken. Spring busted open the cheap, plastic housing to the EZ slide latch. Latch Release Cable - Mopar (68324912AC), 2017-2025 Chrysler - 68324912ac

NHTSA ID

11685574

Incident

Sep 1, 2025

The passenger headrest on the seat has stopped functioning and is it a downward position where the seat cannot be used safely. The headrest will not position for a safe position. Repair center has verified. Manufacturer says this will be an $1100 plus repair. Have found others with this problem on YouTube. As I understand, this is not repairable and must be replaced. I’m asking for a safety recall to be issued with the manufacturer will repair the safely for all customers who are involved as I understand there are many. Thank you.

NHTSA ID

11671315

Incident

Jul 5, 2025

When returning the driver's-side, 2nd row seat into a riding position after being placed into a stow 'n go position; the headrest of the driver's-side, 2nd row seat will not return to a locked upright position - causing it to stay flipped forward. The concern is that in a crash, the passenger seated in the driver's-side, 2nd row seat will not have adequate protection from a neck injury due to the protruding headrest.

NHTSA ID

11669789

Incident

Jun 26, 2025

Part 68324912AC Latch Release Cable failed on both middle seats within one week of one another and approximately three weeks after the manufacturers warranty expired on the vehicle. The result is that both seat backs do not latch into place vertically and the entire seat freely slides forward and backward, slamming backward on acceleration and forward on braking. We have read on Internet forums that this is a very common problem. The left side seat failed while my daughter was riding in it and the seat back released. If this had happened during a collision, it could’ve been catastrophic. Upon stopping the vehicle and exiting, we found that it slid freely forward and back as well. The other side failed while the vehicle is parked, and we released the seat back lever. The seats are unusable as a result. If the failure had happened while driving or impact, it could have been devastating as the seat would have slid independent of the seatbelt and the back slammed forward driving the passenger’s head into the back of the front seat. A Chrysler dealer diagnosed the problem charging us $250 for the diagnostic fee and quoted another $750 for the repair. Parts cost about $30 each. There were no warning indicators prior to the failure.

NHTSA ID

11669649

Incident

Jun 5, 2025

The head rest will not lock into the upright position after using the Stow n Go feature.

NHTSA ID

11665557

Incident

Jun 7, 2025

stowing the 2nd row seat breaks the headrest. there are plastic washers in the headrest that break when the 2nd row seat is stowed more than once.

NHTSA ID

11659877

Incident

May 5, 2025

Headrest does not stay in the upright position in the 2nd row due to manufacturer defect. My child is supposed to sit there and now there is no headrest, thus putting his safety/life at risk. This defect has been frequently reported across multiple forms on the internet of other vehicles with the same make and model experiencing the SAME defect.

NHTSA ID

11656190

Incident

Apr 21, 2025

The headrest on the third-row seat is loose and does not stay in the upright position. In the event of an accident, this could pose a serious risk to passengers, as their head could move forward, and the headrest may fall down, potentially causing neck injury or further harm.

NHTSA ID

11652908

Incident

Jan 1, 2025

Both middle bench seat head rests will not stay upright, making it unsafe for any passenger to ride in thise seats. Happened after folding the seat forward for passengers to get into the back seat. Infotainment system does not work and touch screen will not work. Unable to connect amazon fire and unable to even play DVDs on the screens.

NHTSA ID

11645723

Incident

Mar 1, 2025

2nd and 3rd row seats of the van do not allow for proper installation of children’s car seats due to the non adjustable and non removable headrest. 3rd row headrest folds forward making the issue even worse. Tried multiple car seat manufacturers and per the manufacturer’s installation guide the pacifica seats will not allow for correct and safe installation. Installation instructions show the car seat back must be flush with the vehicle seat. No known problems with other vehicle manufacturers when researching this issue

NHTSA ID

11571304

Incident

Feb 11, 2024

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the Check Rear Passenger's Seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.

NHTSA ID

11481221

Incident

Aug 25, 2022

Mileage

250 mi