2022 Chrysler Pacifica Steering Problems

**Steering rack failure** I bought this as a used vehicle from Calavan CDJR in [XXX] XXX with 89,219 miles [XXX] It now has approximately 117,000 miles on it. When I bought it, there was a suspension noise that appeared to be due to strut mounts. Due to this noise, dealer lowered the sale price. Since the time of purchase, I have replaced both struts, inner & outer tie rods, lower control arms, sway bar links and both cv axles. And it is still making the same noise, only it has gotten much worse. Based on the last mechanic's inspection, he states that the noise is from a bad steering rack. I reviewed this online and found that NHTSA has an open investigation for the steering rack and would like to see if there is anyway that you can help me with replacing it as it poses a severe safety hazard and is very expensive to replace. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765807

Incident

Nov 20, 2025

I was driving my Pacifica with my special needs children to thier therapy appointments. The power steering light came on all of a sudden going down the highway at 50-55mph. Steering became extremely difficult. I was barely able to take the the turn to pull into the parking lot. This is even more dangerous as their is a drop-off on the other side if i had not managed to turn aggressively enough. It scared both of my children and myself. The dealership wanted $206 diagnostic fee which we cannot afford. The light will go off and we regain steering once it has been off for a few minutes then light kicks on and we lose steering again.

NHTSA ID

11764108

Incident

Aug 19, 2026

Having the same issues as earlier models of Chrysler vans with the steering rack tension when going around curves. It’s been doing this for a couple of months now.

NHTSA ID

11762783

Incident

Jul 27, 2026

Steering wheel locked

NHTSA ID

11752294

Incident

Jul 23, 2026

I had the power steering or from their repair journal (68525334-AB GEAR RACK 19075120) replaced at 7062 miles from new as it was making knocking noise from the front of the driver-side. now at 29,650 miles the exact same noise and sound is coming from the same side. Unfortunately for me it just got out of basic warranty now in May. from their journal at: CUSTOMER STATES THERE IS A CLICKING NOISE COMING FROM THE FR ONT DRIVER SIDE WHEEL WHENEVER HE MAKES A TURN OR TURNS THE WHEEL BACK AND FORTH WHEN SITTING STILL (TireWheels Concern) steering rack has a internal popping noise when turning wheel. steering rack is making a internal pop noise then turning wheel back and forth. replace steering rack and set toe.

NHTSA ID

11691923

Incident

Sep 29, 2025

The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving approximately 55 MPH, a very loud snapping noise had suddenly occurred, and the message "Stability System Activated" displayed before the steering wheel suddenly turned to the right, causing the driver to lose control of the vehicle to crash and roll over multiple times. The police and first responders were called to the scene, and the occupants were transported to the hospital. During the crash, the driver sustained multiple neck and back fractures and a right leg injury from the seat belt strap. The front passenger sustained multiple rib fractures. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The contact also indicated that due to the injuries sustained in the crash, his right hand is unusable. The VIN was not available. The failure mileage was 5,000.

NHTSA ID

11672660

Incident

Jun 14, 2023

Mileage

5,000 mi

The contact owns a 2022 Chrysler Pacifica. The contact stated while driving at various speeds, there was an abnormal knocking noise detected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion steering needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 49,424.

NHTSA ID

11611780

Incident

Jul 1, 2024

Mileage

49,424 mi

On three separate occasions (December 2023-February 2024), while driving in temperatures below freezing, our 2022 Chrysler Pacifica Hybrid dashboard gave the following warning, along side the illumination of a red turtle warning light: "Stop Safely. Vehicle will shut off soon." The vehicle then lost the ability to accelerate, and the speed dropped significantly and immediately. Two of the three times, my one and three year old were in the vehicle and there was no shoulder on the 50mph road we were traveling on after sunset. Fortunately, the three times this happened, we were less than a half mile from our home and we coasted downhill to the bottom of our driveway. Our vehicle has now been at a certified Chrysler dealership for three full business days, and the technician "has no idea what is wrong," "is still working on it," "has no idea how long it will take to fix," and "has no rental or loaner cars available" for our family while we wait for our family's mode of Transportation to be returned. They claim they are unable to recreate the issue, so they cannot fix it. We showed them a picture of the dashboard, but that is not enough for them. It is currently 72 degrees in Dayton, OH, and the issue has never occurred in temperatures above 30 degrees. Thus, I doubt they will be able to "recreate" the issue until next winter. They've offered no other options or resolution until they can "recreate the issue."

NHTSA ID

11577187

Incident

Dec 18, 2023

Went to store. Came home. Went to leave again. Unable to move wheel. Says power steering unavailable. Service required. Luckily, stuck at home. Anywhere else would have been an issue or to go out suddenly.

NHTSA ID

11549731

Incident

Oct 12, 2023

Traveling down a country road on a clear afternoon, the vehicle traveled approximately 35 mph while cresting a small hill. On the other side of the hill was a "T" shaped intersection where another vehicle stopped in the intersection from a stop sign several feet behind. The other driver failed to complete the turn when they saw oncoming traffic. The driver noticed the intersection had an obstructed path and attempted to move into the oncoming traffic lane since no oncoming traffic was visible. Just then, the onboard computer installed in the control panel of the drivers seat had acted upon either the obstruction or the switch in lanes and assumed complete control of the braking and steering systems. The driver was unable to retrieve control from the computer systems artificial intelligence before a direct crash occured with a telephone pole. Rendering the vehicle dangerous as live wires draped the saturated earth below the tires and feet of passengers exiting the vehicle. The manufacturer was contacted, but no follow up has been made. Neither the police or insurance representatives have been helpful or any investigation made into this account. There were several lights, sensors, noises, and messages that were flashing and beeping but none were able to be understood before the sudden impact.

NHTSA ID

11501078

Incident

Aug 3, 2022

Power steering went completely out. Vehicle has only 6300 miles on it. Luckily we were driving slow and very close to home. Vehicle is almost impossible to turn. This could have been extremely catastrophic if wife or daughter were driving on highway.

NHTSA ID

11500597

Incident

Jan 7, 2023

Started van with remote start to warm it up,and went to it in 5minutes,got in pushed dash button and put it in drive but THERE WAS NO POWER STEERING. Drove it 500 ft,and still no power steering. The Van had been sitting for 3 days without use.

NHTSA ID

11462370

Incident

Apr 26, 2022