Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2007 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 43 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 43, in the owner's own words
The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.
The problem appears to be the power module. My van is psychotic. Problem usually occurs when headlights are on, although sometimes AC will also do it. Headlights and/or wipers will randomly turn off (or on, though the off is what is scary and dangerous.) Entire electrical system is unreliable. Sometimes engine just shuts off, dash lights randomly blink, TPMS light illuminates randomly when pressure is good. Battery stops charging, although alternator and battery test good. I have had both wipers and headlights fail while driving at night in the rain. I will put a date of two years ago, and the problem still persists. Chrysler no longer sells this part. Vehicle has a lifetime power train warranty, but is a death trap to drive.
ELECTRICAL SYSTEM SHUT DOWN AND POWER WINDOW FAILURE, DOME LIGHT FAILURE AND REMOTE CONTROL DOOR LOCK/UNLOCK FAILURE
MY GAUGES STARTED GOING CRAZY. THE ABS AND BRAKE LIGHTS CAME ON. THE HEATER AND RADIO WENT OFF WHILE THIS WAS HAPPENING. AT TIMES THE VAN JUST CUT OFF IN TRAFFIC BUT SO FAR I'M ABLE TO START IT UP AGAIN. WAS TOLD BY RICK HENDRICKS CHEVROLET SERVICE DEPT THAT I NEEDED TO AN ALTERNATOR. HAD A NEW ALTERNATOR INSTALLED BY B&B AUTOMOTIVE ALONG WITH A TENSIONER. VAN STILL DOING THE SAME THING. ALSO, WHEN THE GAUGES START GOING CRAZY, THEY MAKE A TAPPING/TICKING NOISE. I REPLACED THE BATTERY IN OCTOBER OR NOVEMBER OF LAST YEAR BECAUSE THE VAN AT TIMES DID NOT START.. ON ONE OCCASION WHEN I HAD TROUBLE GETTING IT TO START, THE NEXT DAY I TOOK IT TO GERALD'S TIRES AND BRAKES WHO TOLD ME I NEEDED A BATTERY. THIS MORNING WHEN I APPROACHED A STOP SIGN AND STOPPED, THE VAN CUT OFF BUT FORTUNATELY I WAS ABLE TO START IT UP AGAIN. THIS HAPPENS WHEN THE VAN IS IN MOTION. HAPPENS JUST ABOUT EVERY DAY BECAUSE I DRIVE TO AND FROM WORK. I LIMIT MY TRIPS TO GET GROCERIES OR DO ANY UNNECESSARY DRIVING BECAUSE I'M AFRAID OF THE VAN CUTTING OFF IN TRAFFIC.
ELECTRONIC SLIDING LATERAL DOOR DOES NOT CLOSE NOR LOCK; OPENS AND SLIDES WITH TRAVEL GAS TANK NOT TAKING FUEL CAUSING BACK FLOW WHEN TRYING TO USE FUEL NOZZLE AT STATION
POWER SLIDING PASSENGER DOORS STOP WORKING DUE TO WIRES INSIDE WIRE HARNESS BREAKING. SPLICING THE WIRES BACK TOGETHER IS ONLY A TEMP. FIX ADDITIONALLY RUST HAS DEVELOPED AT THE BOTTOM OF THE SLIDING DOORS. ADDITIONALLY, I AM NOT ABLE TO LOCK THE PASSENGER SLIDING DOOR ON THE PASSENGER SIDE.
PASSENGER SIDE HEADLIGHT DOES NOT OPERATE ON LOW BEAM. OCCASIONALLY WILL COME ON WHEN DRIVING ON ROUGH SURFACES BUT WILL GO OUT AGAIN. SERIOUS SAFETY DEFECT AND A KNOW ISSUE WITH THE TIPM (FUSE BOX UNDER HOOD) BEING DIAGNOSED AS THE PROBLEM BY A REPUTABLE MECHANIC. HEADLIGHT BULB HAS BEEN REPLACED, HEADLIGHT ASSEMBLY HAS BEEN REPLACED (THEY WERE "FOGGY" ANYWAY), FUSES HAVE BEEN REPLACED, HEADLIGHT SWITCH HAS BEEN TESTED (SWAPPED WITH A KNOWN GOOD SWITCH) AND THE HEADLIGHT IS STILL NOT WORKING. BLUBS USED ON PASSENGER SIDE WERE TESTED ON DRIVER SIDE AND ARE WORKING PROPERLY. NUMEROUS INSTANCES OF THIS ISSUE HAVE BEEN REPORTED, MANY VIDEOS AND ARTICLES ON-LINE REGARDING THE ISSUE AND STILL NO RESOLUTION FROM THE MANUFACTURER. DO PEOPLE HAVE TO DIE BEFORE THEY DO A RECALL AND ACCEPT RESPONSIBILITY FOR THEIR DESIGN FLAW WITH THE CIRCUIT BOARD IN THE TIPM AND IT IS CORRECTED?
IGNITION SWITCH DOESN'T RETURN TO ON AFTER STARTING. CAUSES DIRECTIONAL SIGNALS NOT TO WORK AND FLASHERS WON'T WORK. IF I PUT RIGHT SIGNAL ON THE LEFT WILL FLASH. IF I MANUALLY MOVE IT TO ON POSITION THEN EVERYTHING STARTS WORKING AGAIN. THE VEHICLE WAS IN MOTION WHEN THIS WAS DISCOVERED AND STOPPED WHEN I FOUND OUT WHY.
LAST WEEK, WITHIN A MINUTE OR TWO OF REFUELING AND RESTARTING THE ENGINE, THE CAR STALLED COMPLETELY - ELIMINATING STEERING CONTROL AND MAKING BRAKING EXTREMELY DIFFICULT, CAUSING ME TO HIT THE OPPOSITE CURB AND OBSTRUCT TRAFFIC. THIS HAS OCCURRED AT LEAST 7 TIMES IN THE PAST 2 YEARS. IT HAS HAPPENED IMMEDIATELY AS I'VE EXITED THE PUMPS AT THE GAS STATION AND ALSO AFTER I'VE EXITED THE STATION AND TURNED ONTO A CITY STREET OR A HIGHWAY. ONE TIME IT HAPPENED AS I TURNED ONTO A FREEWAY ON-RAMP. IT HAS HAPPENED AFTER TURNING AND ALSO WHILE DRIVING STRAIGHT AHEAD. I HAVE REPORTED THIS FRIGHTENING SITUATION TO THE CHRYSLER DEALERSHIP. THEY COULDN'T FIND ANYTHING THE MATTER. WHEN IT OCCURRED AGAIN, I'VE TAKEN IT TO TWO INDEPENDENT MECHANICS WHO ALSO COULDN'T FIGURE OUT THE PROBLEM.
FRI., JUL 28, WHILE DRIVING AT A LOW SPEED (5 MPH) TO GET INTO A FUNERAL PROCESSION MY CAR SUDDENLY STOPPED MIDWAY THROUGH A SLIGHT TURN LEFT. A BATTERY ICON LIT UP AS WELL AS "PCM" MESSAGE. THIS CAUSED ME TO BLOCK TRAFFIC. IT WAS RAINING AND I AM VERY FORTUNATE THAT I HAD NOT YET MADE IT TO THE HIGHWAY BEFORE THE CAR STOPPED. ALTHOUGH I HAD TURNED THE CAR OFF THE INSTRUMENT PANEL FLASHED AND THE ODOMETER CONTINUOUSLY SWITCHED BETWEEN 0 AND 5 MI. WHENEVER I ATTEMPTED TO OPEN THE DRIVER DOOR THE ALARM WENT OFF AND THE INSTRUMENT PANEL INDICATED THAT THE KEY FOB WAS DISCONNECTED. THE KEY FOB HAS A NEW BATTERY AND IT NEVER LEFT THE CAR. IT TOOK NEARLY 30 MINUTES FOR THE INSTRUMENT PANEL TO STOP FLASHING.
TL* THE CONTACT'S WIFE OWNS A 2007 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED AND THE SECURITY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO ARMORY GARAGE CDJRF (926 CENTRAL AVE, ALBANY, NY 12205 (518) 641-7777) WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION MODULE AND THE KEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,776.
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT THAT CAUSED THE FUSE BOX TO FAIL AND THE HORN NOT TO FUNCTION, ACCORDING TO THE DEALER. THE DEALER DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
HAVING PROBLEMS WITH IGNITION SWITCH WHEN I TURN THE KEY TO START THE CAR IGNITION SWITCH DOES NOT OPEN IS LIKE THERE WAS A BURNED FUSE PANEL LIGHTS DON'T COME OUT IS EVERYTHING DARK . ALL LIGHTS ARE GOOD . ONE ANOTHER THING WHEN I TRY TO OPEN THE LOCKS WITH THE KEYLESS ENTRY BY PRESSING UNLOCK OR LOCK THEY DON'T RESPOND TO THE SIGNAL KEY SO I HAVE TO OPEN WITH THE KEY DIRECTLY THIS VAN HAS 67000 MILES WHAT COULD IT BE? *TR
OVERHEAD DOME MAP LIGHT STOPPED WORKING SMELLED LIKE BURNING IT WAS SAFETY ISSUE BECAUSE WHEN I POPPED OF THE CLEAR PLASTIC COVER I DON'T KNOW WHY THE VAN HADN'T CAUGHT ON FIRE YET. HALF THE BASE OF THE BULB WAS BLACK, THE PLASTIC PART OF THE SOCKET WAS SCORCHED ,WARPED , MELTED AND SMELLED BURN AND DAMAGED CONSOLE SOCKETS. CLEARLY THIS WAS DEFECTIVE PARTS THAT SHOULD BE THE REASON CHRYSLER CHANGED THE DESIGN AND PART BUT NEVER NOTIFY CONSUMERS AND ISSUE RECALL . THIS IS SERIES SAFETY ISSUE FIRE AND ELECTRICAL DAMAGED MAY CAUSE SERIOUS INJURIES. I WAS TOLD THAT DEALER IS NOT RESPONSIBLE AND NOT INTERESTED HELPING AND I NEED TO PAY $400 TO CHANGE ENTIRE SOCKET FOR TWO SMALL LIGHT BULBS . WHEN I CALL CHRYSLER CORPORATE AGAIN I WAS TOLD THEY CAN NOT HELP BECAUSE I HAVE OLD VEHICLE . THIS IS CLEARLY DEFECTIVE DESIGN AND PART UNFORTUNATELY CHRYSLER WOULD NOT TAKE OWNERSHIP AND ACCOUNTABILITY TO NOTIFY AND REPAIR THIS ISSUE . PLEASE SEE ATTACHED PICTURE WHEN I WENT TO DEALER FOR REPLACEMENT BULBS FOR ABOUT $6 EACH I WAS TOLD I NEED TO REPLACE ENTIRE CONSOLE BECAUSE THEY NO LONGER HAVE THIS DEFECTIVE BULBS WHEN I POPPED OF THE CLEAR PLASTIC COVER I WONDERED WHY THE VAN HADN'T CAUGHT ON FIRE YET. HALF THE BASE OF THE BULB WAS BLACK, THE PLASTIC PART OF THE SOCKET WAS SCORCHED AND WARPED DAMAGES CONSOLE SOCKETS
POWER WINDOW MOTOR AND REGULATOR FAILURE. THE POWER WINDOW ON THE DRIVERS DOOR WILL NOT LIFT THE WINDOW BACK UP. I WAS TOLD THE MOTOR AND THE REGULATOR NEED TO BE REPLACED AND THAT THIS IS A COMMON PROBLEM FOR THESE MINIVANS.
THE 2007 TOWN AND COUNTRY I HELPED MY DISABLED SISTER BUY HAS DEFECTIVE DOOR AND REAR LIFT GATE ISSUES.WE WERE PARKED AND SHOPPING AND I WAS A PASSENGER IN HER CAR WHEN HER HOME HEALTH AIDE HIT THE BUTTON TO OPEN THE REAR HATCH FOR ME TO SOMETHING OUT OF THE BACK. THE HATCH LIFTED THEN LET GO AND SLAMMED SHUT SHAKING THE ENTIRE VEHICLE BEFORE I COULD LEAVE THE VEHICLE. I BARELY GOT OUT OF THE WAY THAT SAME DAY WHEN IT DID AGAIN. COME TO FIND OUT IT HAD HAPPENED BEFORE AND MY OTHER SISTER WAS INJURED WHEN THE DOOR HIT HER HEAD. THE SAME DAY HER AIDE OPENED THE LEFT SIDE DOOR FOR ME AND AS I EXTENDED MY LEG OUT THE DOOR IT SUDDENLY SLAMMED SHUT, THANKFULLY I WAS ABLE TO MOVE FAST ENOUGH TO MOVE MY LEG BACK INTO THE VEHICLE BEFORE IT CLOSED. THE DRIVER SIDE REAR DOOR DOES NOT WORK AT ALL AND HAS A CHRONIC LEAK AND MOLD IN THE TRACKS. THIS VAN IS EXTREMELY UNSAFE!!!! I AFRAID MY SISTER WHO DOES NOT MOVE FAST WILL BE INJURED. PLEASE HELP.
MAP LIGHT FLICKERED AND INTERMITTENTLY WENT OUT. I ATTEMPTED TO REPLACE THE BULB BUT THE ORIGINAL BULB CONTACTS AND SOCKET HAD BURNED AND MELTED. I SEE THIS AS A FIRE HAZARD.
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START SPORADICALLY. THE VEHICLE WAS ABLE TO BE STARTED AFTER SEVERAL ATTEMPTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE STALLED WHILE DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
WHILE DRIVING ON EXPRESSWAY AT 70 MPH, I PULLED TO THE LEFT TO AVOID A VEHICLE ENTERING MY LANE AND THE CAR SIMPLE STALL. NO WARNING, ALL ELECTRICAL SYSTEM WARNING LIGHTS CAME ON AND AFTER STOPPING IN THE CENTER MEDIAN, I ATTEMPTED TO RESTART THE VEHICLE WITH NO RESULTS. AFTER HAVING VEHICLE TOWED TO THE NEAREST FACILITY, I WAS TOLD THAT THE FUEL PUMP DIED AND HAD A SHORT. AFTER REPLACING THE FUEL PUMP, THE CAR WOULD RUN FOR 9 MINUTES AND WOULD SHUT DOWN. THE MECHANIC INFORMED ME THAT ONE OF THE ELECTRICAL CONTROL MODULES WAS FAULTY CAUSING THE ALTERNATOR TO OVER CHARGE AND SHUT OFF. I HAVE HAD ISSUES SINCE WE PURCHASED THIS VEHICLE IN 2007 WITH THE GAUGES SHUTTING DOWN AND THE CAR SHUTTING DOWN. I HAVE ASKED THE DEALER ON SEVERAL OCCASIONS ABOUT THIS PROBLEM AND THEIR RESPONSE HAS ALWAYS BEEN THAT IT DOESN'T HAPPEN WHEN THEY HAVE THE VEHICLE. NOW I FIND OUT THAT THE CHRYSLER DEALER STATED TO THE PEPBOYS MECHANIC THAT THIS IS A COMMON PROBLEM WITH THE TOWN AND COUNTRY.
FILL-UP GAS AFTER 1.5HOURS OF HIGHWAY TRAVEL. OFF FROM THE GAS STATION JOINING A BUSY STREET AT ~10MPH, VAN STALLED. I HAD WIFE, MY SON AND TWO FRIENDS - IT WAS A NERVE WRACKING INCIDENT. THE CAR BEHIND US HAD TO SWERVE TO NEXT LANE TO AVOID REAR-ENDING US. STALLING CONTINUE TO HAPPEN EVERYTIME I FILL-UP. THUS I WOULD VOLUNTEER MY VEHICLE IF FURTHER TESTING IS NEEDED TO INVESTIGATE THE ROOT CAUSE OF THE ISSUE. *TR
SOMEONE IS GOING TO GET SERIOUSLY INJURED IF CHRYSLER DOES NOT ADDRESS THE FUELING PROBLEM IN ITS VEHICLES. AFTER FUELING, MY VAN WILL EITHER BEGIN SPUTTERING AND THEN STALL OR STALL WITHOUT WARNING. I RECENTLY FUELED AT A GAS STATION ON AN EXIT OFF OF INTERSTATE 70. UPON ENTERING THE HIGHWAY FROM THE ON RAMP, MY VAN STALLED. FORTUNATELY, THE TRACTOR TRAILER APPROACHING ME IN MY LANE WAS ABLE TO SWERVE INTO THE ADJACENT LANE AND AVOID HITTING ME. I TOOK MY VEHICLE TO THE CHRYSLER DEALERSHIP SERVICE DEPARTMENT WHERE I HAVE THE VEHICLE SERVICED AND TOLD THEM ABOUT THE PROBLEM. THEY SAID THEY ARE "HEARING ABOUT THIS ISSUE MORE AND MORE" AND SIMPLY ADVISED ME TO "NOT FILL UP THE VAN WITH GAS ALL THE WAY". THEY ALSO MENTIONED THAT CHRYSLER 300 MODELS HAVE THE SAME ISSUE. WHAT IS BEING DONE ABOUT THIS PROBLEM? *TR
THE HEADLIGHTS RANDOMLY GO OUT WHILE THE SWITCH IS IN THE ON POSITION. THEY MAY WORK FINE FOR 10 MINUTES OR AN HOUR, THEN GO DARK. IF I WIGGLE THE HEADLIGHT SWITCH I CAN SOMETIMES GET THEM TO COME BACK ON BRIEFLY, BUT IT IS TRULY HIT AND MISS IF THEY WILL STAY ON OR NOT. THERE DOES NOT APPEAR TO BE ANY PARTICULAR 'SWEET SPOT' ON THE SWITCH AND IT DOES NOT APPEAR TO BE AFFECTED BY SMOOTH OR BUMPY ROADS. IT IS QUITE SCARY AND DANGEROUS ESPECIALLY ON THE DARK MOUNTAIN ROADS I HAVE TO DRIVE. *TR
THE HORN STARTED ACTIVATING ON ITS OWN, LASTING 2-3 MINUTES AT A TIME WHILE DRIVING. THIS HAS PERSISTED SINCE THAT DATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED ME THAT THE ISSUE (AFTER DIAGNOSTICS) WAS THE AIRBAG IN THE STEERING WHEEL IS SLOWLY EXPANDING CAUSING THE CONTACTS ON THE HORN TO ACTIVATE. THEY ALSO INDICATED THAT THE AIRBAG COULD HAVE DEPLOYED WITHOUT NOTICE. THIS COULD HAVE RESULTED IN AN ACCIDENT WHICH IT DID NOT IN THIS CASE AS I TOOK IT QUICKLY TO THE A DEALER, WHERE IT SITS TODAY. THE DEALER ASSISTANT SERVICE MANAGER ALSO INDICATED THEY HAVE HEARD OF THIS ISSUE I HAVE HAPPENING ON THE RARE OCCASION. THIS NOT FROM NORMAL WEAR AND TEAR AND I FEEL IT SHOULD BE RESEARCHED BEFORE SOMEONE IS INJURED OR KILLED SHOULD THE AIRBAG DEPLOY. I ALSO THINK CHRYSLER SHOULD BE REQUIRED TO PROVIDED REPAIRS TO THESE VEHICLES, I HAVE SENT A REQUEST TO CHRYSLER AS WELL. THANK YOU FOR YOUR TIME IN THIS MATTER. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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