RoadVitals

2011 Craftsmen Custom Vehicle Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest May 5, 2016
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 5, 2016

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2011 Craftsmen Custom Vehicle. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Body & structure
Filed May 5, 2016

TAKATA RECALL I OWN MANY CRAFTSMAN ITEMS AND MY RECENT PURCHASE OF A RIDING MOWER HAS BEEN A NIGHTMARE WITH NO ONE WILLING TO HELP. THE TRANS AXLE HOUSING UNIT IS MADE OF ALUMINUM WHERE THE OLD ONES ARE MADE OF STEEL, ( I HAVE A 20 YEAR OLD) IT'S POOR WORKMANSHIP AND THEY REFUSE TO SEND SOMEONE TO LOOK AT IT WITHOUT PAYING THE TECHNICIAN IT'S A DEFECT WHY DO I HAVE TO PAY...I ASK AND WAS TOLD IT'S NOT OUR PROBLEM. WOW I HAVE OVER 100 TOOL SETS, ELECTRICAL TOOLS AND BATTERY OPERATED TOOLS BY CRAFTSMAN AND THIS IS THE THANKS YOU GET. THANKS BUT NO THANKS CRAFTSMAN I WILL BE TAKING ALL MY CRAFTSMAN ITEMS TO SEARS FOR A FULL MONEY REFUND ON EVERYTHING. WAY TO STAND BEHIND YOUR ITEMS

NHTSA ID
10863333
Incident
Apr 25, 2016
Mileage
50 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .