RoadVitals

2013 Crossroads Sunset Trail Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 4, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Oct 4, 2017

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2013 Crossroads Sunset Trail. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Suspension
Filed Oct 4, 2017

THE ELECTRIC STABILIZING JACKS EXTEND ON THEIR OWN. THEY EXTEND WHILE SITTING STILL AS WELL AS DRIVING. THE MANUAL ELECTRIC SWITCH WILL NOT ENGAGE TO RETRACT THEM UNTIL THEY HAVE FULLY EXTENDED. WHILE WE WERE DRIVING THIS HAPPENED SEVERAL TIMES AND ONE TIME ALMOST CAUSED US TO HAVE AN ACCIDENT. I SAW THEM IN THE TRUCK MIRROR AND ALERTED MY HUSBAND WE HAD TO PULL OVER IMMEDIATELY AS THEY WOULD NOT STOP EXTENDING. BY THE TIME WE PULLED OVER, THEY WERE FULLY EXTENDED AND EVEN JACKED UP THE BACK OF OUR TRUCK. IT DUG THE FOOT OF THE JACK INTO THE ASPHALT TO WHERE WE HAD TO USE A LARGE 3 TON JACK TO "JACK' UP THE TRAILER ENOUGH TO DISLODGE THE FOOT FROM THE ASPHALT. WE THEN MANUALLY RETRACED THE JACKS AND HAD TO "C-CLAMP" THEM IN ORDER TO ENSURE THEY WOULD NOT EXTENDED AGAIN WHILE DRIVING SO THAT WE COULD RUN IT TO THE SHOP. THE SHOP THOUGHT THEY HAD FIXED THEM BY REPLACING THE SWITCHES, BUT AS WE WERE DRIVING HOME, REMIND YOU-WE WERE DRIVING...THEY EXTENDED AGAIN CAUSING A SAFETY ISSUE. WE HAD TO REMOVE THE ELECTRIC WIRE SO THAT NO ELECTRICITY COULD GO THROUGH THEM IN ORDER TO GET BACK TO THE SHOP. I HAVE READ THIS TO BE AN ISSUE WITH MANY PEOPLE WHO OWN THE CROSSROADS SUNSET TRAIL. THERE SHOULD BE A RECALL ON THESE TRAVEL TRAILERS THAT HAVE THE ELECTRIC STABILIZING JACKS. ALSO, WHILE THE TRAILER WAS PARKED IN OUR DRIVEWAY....TWO TIMES IN A WEEK THEY EXTENDED ON THEIR OWN LEAVING THE FRONT OF OUR TRAILER FULLY OFF THE GROUND. IF WE DID NOT HAVE TIRE BRAKES BETWEEN OUR TIRES, IT WOULD HAVE ROLLED INTO OUR HOME DUE TO THE GRADE OF THE DRIVE.

NHTSA ID
11031793
Incident
Sep 26, 2017

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .