RoadVitals

2013 Crossroads Sunset Trail

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 4, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2013 Crossroads Sunset Trail, most frequently naming the suspension category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Oct 4, 2017

THE ELECTRIC STABILIZING JACKS EXTEND ON THEIR OWN. THEY EXTEND WHILE SITTING STILL AS WELL AS DRIVING. THE MANUAL ELECTRIC SWITCH WILL NOT ENGAGE TO RETRACT THEM UNTIL THEY HAVE FULLY EXTENDED. WHILE WE WERE DRIVING THIS HAPPENED SEVERAL TIMES AND ONE TIME ALMOST CAUSED US TO HAVE AN ACCIDENT. I SAW THEM IN THE TRUCK MIRROR AND ALERTED MY HUSBAND WE HAD TO PULL OVER IMMEDIATELY AS THEY WOULD NOT STOP EXTENDING. BY THE TIME WE PULLED OVER, THEY WERE FULLY EXTENDED AND EVEN JACKED UP THE BACK OF OUR TRUCK. IT DUG THE FOOT OF THE JACK INTO THE ASPHALT TO WHERE WE HAD TO USE A LARGE 3 TON JACK TO "JACK' UP THE TRAILER ENOUGH TO DISLODGE THE FOOT FROM THE ASPHALT. WE THEN MANUALLY RETRACED THE JACKS AND HAD TO "C-CLAMP" THEM IN ORDER TO ENSURE THEY WOULD NOT EXTENDED AGAIN WHILE DRIVING SO THAT WE COULD RUN IT TO THE SHOP. THE SHOP THOUGHT THEY HAD FIXED THEM BY REPLACING THE SWITCHES, BUT AS WE WERE DRIVING HOME, REMIND YOU-WE WERE DRIVING...THEY EXTENDED AGAIN CAUSING A SAFETY ISSUE. WE HAD TO REMOVE THE ELECTRIC WIRE SO THAT NO ELECTRICITY COULD GO THROUGH THEM IN ORDER TO GET BACK TO THE SHOP. I HAVE READ THIS TO BE AN ISSUE WITH MANY PEOPLE WHO OWN THE CROSSROADS SUNSET TRAIL. THERE SHOULD BE A RECALL ON THESE TRAVEL TRAILERS THAT HAVE THE ELECTRIC STABILIZING JACKS. ALSO, WHILE THE TRAILER WAS PARKED IN OUR DRIVEWAY....TWO TIMES IN A WEEK THEY EXTENDED ON THEIR OWN LEAVING THE FRONT OF OUR TRAILER FULLY OFF THE GROUND. IF WE DID NOT HAVE TIRE BRAKES BETWEEN OUR TIRES, IT WOULD HAVE ROLLED INTO OUR HOME DUE TO THE GRADE OF THE DRIVE.

NHTSA ID
11031793
Incident
Sep 26, 2017

Compare model years

Complaint and recall counts across every year of this model

Crossroads Sunset Trail by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2022100—
2018010—
2017120—
2016150—
2015230—
2014010—
2013Viewing110—
2012010—
2011120—
2010010—
2009010—
2008010—
2007010—
2006121—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.