RoadVitals

2016 Crossroads Sunset Trail

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 24, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2016 Crossroads Sunset Trail. 5 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
16V409000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jun 8, 2016
114 units potentially affected
The defect: DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2016-2017 Hill Country and Sunset Trail recreational trailers manufactured May 13, 2015, to April 18, 2016 and equipped with an outside kitchen compartment. In the affected trailers, the inside range burners may be extinguished unintentionally when the outside kitchen compartment door is opened.
The risk: With the burners extinguished, the propane may continue to flow, creating a build up of propane gas, which in the presence of an ignition source, can increase the risk of a fire and/or explosion.
The remedy: Crossroads has notified owners, and dealers will install a piece of trim to cover the air gap behind the inside range to the outside kitchen, free of charge. The recall began on June 9, 2016. Owners may contact Crossroads customer service at 1-855-226-7496. Crossroad's number for this recall is 16-254.
DS Corp DBA Crossroads RVManufacturer number 16-254View on NHTSA.gov
15V582000

EQUIPMENT

Sep 22, 2015
246 units potentially affected
The defect: DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2015-2016 Sunset Trail trailers manufactured November 14, 2014, to September 1, 2015. The affected trailers are equipped with kitchen ranges that were installed without a panel to isolate the range from air movement.
The risk: Without the required isolation panel, a back draft may occur from the top burner increasing the risk of a potential explosion, fire or carbon monoxide build up.
The remedy: Crossroads has notified owners, and dealers will install the panel to prevent air movement affecting the kitchen range, free of charge. The recall began on September 25, 2015. Owners may contact Crossroads at 1-855-226-7496 or by email at [email protected]. Crossroads' number for this recall is 38.
DS Corp DBA Crossroads RVManufacturer number 38View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Aug 24, 2015

I RECENTLY PURCHASED A NEW 2016 CROSSROADS 240BI RECREATIONAL VEHICLE (RV) FROM A DEALER IN VERMONT.THE SEWAGE TANK WAS HOOKED UP WRONG ALLOWING RAW SEWAGE TO SPILL OUT OF THE SEWAGE TANK AND INTO THE RV SHOWER AND ULTIMATELY ONTO THE GROUND OF A CAMPGROUND, STATE PARK OR HIGHWAY (DEPENDING ON THE LOCATION I WAS CAMPING.THE DEALER IS AWARE OF THE PROBLEM AND SCHEDULED THE REPAIR FOR ABOUT A MONTH AWAY, BUT INDICATED THAT IT WAS OK TO CONTINUE USING AND WAS NOT CONCERNED ABOUT THE RAW SEWAGE SPILLING. THE MANUFACTURER OF THE RV (CROSSROADS RV) ALSO AGREED THAT I CONTINUE USING THE RV EVEN THOUGH SEWAGE CONTAMINATION OCCURRED TO THE RV AND GROUND AND COULD OCCUR IN THE FUTURE.RV SEWAGE FROM A TOILET IS SUPPOSED TO GO INTO A SEALED BLACK TANK AND NOTHING ELSE IS PLUMBED TO IT, WHICH WOULD PREVENT CONTAMINATION FROM OTHER FIXTURES SUCH AS A SINK OR SHOWER. IN MY CASE THE TOILET TANK WAS IMPROPERLY PLUMBED (BY ADMISSION OF THE MANUFACTURER), ALLOWING THE SEWAGE TO BACK UP INTO THE SHOWER AND OUT OF THE TRAILER WHILE TOWING. I FIRST LEARNED OF THE PROBLEM WHEN MY CHILDREN WERE TAKING A SHOWER AND THE THE TANK FILLED AND SEWAGE BACKED UP INTO THE SHOWER. WHILE TOWING THE TRAILER RAW SEWAGE BACKED INTO THE SHOWER AND DRAINED ONTO THE ROAD AS WE WERE TOWING THE RV. WHEN I SPOKE TO A TECHNICIAN FROM THE DEALER HE TOLD ME HE BELIEVED THIS WAS A MANUFACTURING MISTAKE MADE TO ALL OF THIS PARTICULAR MODEL IN THE PRODUCTION LINE. HE TOLD ME THAT IF IT HAD A "P" TRAP IT SHOULD PREVENT OVERFLOW WHILE TOWING. I TOOK A CHANCE AND HOPED HE WAS RIGHT AND TOWED IT HOME TO THE DEALER CLEAN OUT STATION. WHEN I ARRIVED NEAR HOME I DISCOVERED RAW SEWAGE WAS LEAKING OUT OF THE RV FROM THE SHOWER PAN. I CONTACTED THE PRESIDENT OF CROSSROADS RV TO INFORM HIM OF THE PROBLEM AND HE HAD THE REGIONAL SALES MANAGER CALL ME TELLING ME THEY WOULD REPAIR THE DEFECT. I WOULD WELCOME ANY GUIDANCE.

NHTSA ID
10758968
Incident
Aug 22, 2015

Compare model years

Complaint and recall counts across every year of this model

Crossroads Sunset Trail by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2022100—
2018010—
2017120—
2016Viewing150—
2015230—
2014010—
2013110—
2012010—
2011120—
2010010—
2009010—
2008010—
2007010—
2006121—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.