RoadVitals

2015 Crossroads Sunset Trail

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Dec 11, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2015 Crossroads Sunset Trail, most frequently naming the suspension and electrical categories. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension266.7%
  • Electrical133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
15V582000

EQUIPMENT

Sep 22, 2015
246 units potentially affected
The defect: DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2015-2016 Sunset Trail trailers manufactured November 14, 2014, to September 1, 2015. The affected trailers are equipped with kitchen ranges that were installed without a panel to isolate the range from air movement.
The risk: Without the required isolation panel, a back draft may occur from the top burner increasing the risk of a potential explosion, fire or carbon monoxide build up.
The remedy: Crossroads has notified owners, and dealers will install the panel to prevent air movement affecting the kitchen range, free of charge. The recall began on September 25, 2015. Owners may contact Crossroads at 1-855-226-7496 or by email at [email protected]. Crossroads' number for this recall is 38.
DS Corp DBA Crossroads RVManufacturer number 38View on NHTSA.gov
14V156000

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:HANGER/BRACKET

Mar 31, 2014
12 units potentially affected
The defect: Crossroads RV is recalling certain model year 2015 Sunset Trail, Zinger, and Reserve recreational trailers manufactured February 20, 2014, through February 28, 2014. The affected trailers may have been built with frame spring hangers that may be brittle and susceptible to fracturing.
The risk: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.
The remedy: Crossroads RV will notify owners, and dealers will inspect and replace the frame spring hangers, as necessary, free of charge. The recall began in April 2014. Owners may contact Crossroads at 1-855-226-7496.
Crossroads RVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Dec 11, 2018

TL* THE CONTACT OWNS A 2015 CROSSROADS SUNSET TRAIL RESERVE. WHILE ATTEMPTING TO PARK THE RV, THE REAR FRAME'S SPRING HANGER FRACTURED ON THE DRIVER'S SIDE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V156000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

NHTSA ID
11160789
Incident
Dec 7, 2018
Mileage
1,200 mi
ElectricalSuspension
Filed Aug 11, 2014

ON MAY 24TH, 2014, WE PURCHASED A 2015 SUNSET TRAIL 33BD, MANUFACTURED BY DS CORP, DBA CROSSROADS RECREATIONAL VEHICLES, FROM MACTAW INC, DBA PETE'S RV CENTER, AT THEIR INDIANA LOCATION.WE WENT CAMPING ON JULY16TH, 2014 THRU JULY 20, 2014, AS WE WERE LEAVING, WATER GUSHED OUT FROM UNDERNEATH THE RV.ON JULY 21ST, 2014, WE TOOK A FEW SCREWS FROM THE UNDERBELLY OF THE RV TO SEE IF WE COULD SEE WHERE THE LEAK WAS COMING FROM.WHEN WE LET DOWN THE UNDERBELLY, WE WERE SHOCKED AT WHAT WE HAD FOUND.ALL OF OUR ELECTRICAL WIRES, PLUMBING LINES, AND HVAC DUCTS WERE LAYING IN WATER ON TOP OF THIS 3/32" THICK CARDBOARD LOOKING UNDERBELLY, RUNNING THROUGH SIX, 6 TO 8" JAGGED HOLES CUT IN 2 OF OUR MAIN BEAMS.I IMMEDIATELY CONTACTED JOE VARTULI, OUR SALESMAN, AND INFORMED HIM OF WHAT HAD HAPPENED.I THEN SENT HIM PICTURES AND VIDEOS ON JULY 23, AS I WAS HAVING PROBLEMS UPLOADING THEM DUE TO THEIR SIZE, AS WELL AS CONTACTED THE MANUFACTURER AND WAS PUT THROUGH TO TERRY BAUGHMAN.AFTER MANY CONVERSATIONS AND SENDING NUMEROUS EMAILS TO 8 DIFFERENT PEOPLE AT CROSSROADS RV, I GET A CALL FROM ANGIE COX, HIS SUPERVISOR, AND WE HAD A VERY LENGTHY CONVERSATION, RESULTING IN SHE WANTS TO, IN HER WORDS, TIDY UP THINGS AND FEELS THERE IS NO PROBLEMS WITH THE ELECTRICAL WIRES, PLUMBING LINES, AND HVAC DUCTS RUBBING AGAINST THE 6 JAGGED HOLES CUT IN THE MAIN BEAMS AS WELL AS THEM BEING EXPOSED TO HAZARDOUS LOCATIONS.SHE ALSO HAS NO PROBLEMS WITH THE STRUCTUAL INTEGRITY OF THE BEAMS THAT WERE CUT AS SHE SAID THAT WAS BY DESIGN.I TOLD HER THAT THE ONLY WAY TO FIX THE NUMEROUS PROBLEMS UNDERNEATH AND TO BRING IT UP TO CODE AND PROPER STANDARDS WAS THAT THE UNIT WOULD HAVE TO BE DISMANTLED TO PROPERLY INSTALL AND REPLACE THE ELECTRICAL WIRES, PLUMBING LINES, HVAC DUCTS, AS WELL AS THE 2 MAIN BEAMS, AS THEIR CONDITION NOW AND IN THE FUTURE HAS BEEN GREATLY AFFECTED BY NEGLIGENT AND IMPROPER INSTALLATION. *TR

NHTSA ID
10621274
Incident
Jul 20, 2014

Compare model years

Complaint and recall counts across every year of this model

Crossroads Sunset Trail by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2022100—
2018010—
2017120—
2016150—
2015Viewing230—
2014010—
2013110—
2012010—
2011120—
2010010—
2009010—
2008010—
2007010—
2006121—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.