RoadVitals

2016 Crossroads Sunset Trail Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 24, 2015
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Aug 24, 2015

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2016 Crossroads Sunset Trail. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Filed Aug 24, 2015

I RECENTLY PURCHASED A NEW 2016 CROSSROADS 240BI RECREATIONAL VEHICLE (RV) FROM A DEALER IN VERMONT.THE SEWAGE TANK WAS HOOKED UP WRONG ALLOWING RAW SEWAGE TO SPILL OUT OF THE SEWAGE TANK AND INTO THE RV SHOWER AND ULTIMATELY ONTO THE GROUND OF A CAMPGROUND, STATE PARK OR HIGHWAY (DEPENDING ON THE LOCATION I WAS CAMPING.THE DEALER IS AWARE OF THE PROBLEM AND SCHEDULED THE REPAIR FOR ABOUT A MONTH AWAY, BUT INDICATED THAT IT WAS OK TO CONTINUE USING AND WAS NOT CONCERNED ABOUT THE RAW SEWAGE SPILLING. THE MANUFACTURER OF THE RV (CROSSROADS RV) ALSO AGREED THAT I CONTINUE USING THE RV EVEN THOUGH SEWAGE CONTAMINATION OCCURRED TO THE RV AND GROUND AND COULD OCCUR IN THE FUTURE.RV SEWAGE FROM A TOILET IS SUPPOSED TO GO INTO A SEALED BLACK TANK AND NOTHING ELSE IS PLUMBED TO IT, WHICH WOULD PREVENT CONTAMINATION FROM OTHER FIXTURES SUCH AS A SINK OR SHOWER. IN MY CASE THE TOILET TANK WAS IMPROPERLY PLUMBED (BY ADMISSION OF THE MANUFACTURER), ALLOWING THE SEWAGE TO BACK UP INTO THE SHOWER AND OUT OF THE TRAILER WHILE TOWING. I FIRST LEARNED OF THE PROBLEM WHEN MY CHILDREN WERE TAKING A SHOWER AND THE THE TANK FILLED AND SEWAGE BACKED UP INTO THE SHOWER. WHILE TOWING THE TRAILER RAW SEWAGE BACKED INTO THE SHOWER AND DRAINED ONTO THE ROAD AS WE WERE TOWING THE RV. WHEN I SPOKE TO A TECHNICIAN FROM THE DEALER HE TOLD ME HE BELIEVED THIS WAS A MANUFACTURING MISTAKE MADE TO ALL OF THIS PARTICULAR MODEL IN THE PRODUCTION LINE. HE TOLD ME THAT IF IT HAD A "P" TRAP IT SHOULD PREVENT OVERFLOW WHILE TOWING. I TOOK A CHANCE AND HOPED HE WAS RIGHT AND TOWED IT HOME TO THE DEALER CLEAN OUT STATION. WHEN I ARRIVED NEAR HOME I DISCOVERED RAW SEWAGE WAS LEAKING OUT OF THE RV FROM THE SHOWER PAN. I CONTACTED THE PRESIDENT OF CROSSROADS RV TO INFORM HIM OF THE PROBLEM AND HE HAD THE REGIONAL SALES MANAGER CALL ME TELLING ME THEY WOULD REPAIR THE DEFECT. I WOULD WELCOME ANY GUIDANCE.

NHTSA ID
10758968
Incident
Aug 22, 2015

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .