RoadVitals

2018 Crossroads Sunset

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Feb 7, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2018 Crossroads Sunset. 2 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V095000

TIRES

Feb 7, 2018
882 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Sunset trailers. These trailers may have Sterling Sport tires that are rated for 1760 lbs. instead of tires that are rated for 2040 lbs. as intended.
The risk: The incorrect tires may be overloaded, possibly resulting in tire failure, increasing the risk of a crash.
The remedy: Keystone will notify owners, and dealers will replace the tires with the correct load rated tires, free of charge. The recall began on March 13, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-313.
Keystone RV CompanyManufacturer number 18-313View on NHTSA.gov
17V667000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Oct 20, 2017
1,697 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.
The risk: If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
The remedy: Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-303.
Keystone RV CompanyManufacturer number 17-303View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

18-318

ELECTRICAL SYSTEM:WIRING

This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.

18-318

ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:WIRING

This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is the communication to the dealership regarding advisory 18-318 for certain Atwood furnace models. This is the final owner notification for adviosry 18-318, for certain Atwood furnace models. This is the revised repair instructions for advisory 18-318 for certain Atwood furnace models.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Crossroads Sunset by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2020030—
2019020—
2018Viewing020—
2017010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.