2010 Dodge 1500 Visibility Problems

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE AIR DOOR ACTUATOR DID NOT CLOSE. AS A RESULT, HOT AIR ENTERED DURING THE SUMMER AND COLD AIR WAS PRESENT DURING THE WINTER. THE FAILURE PREVENTED THE WINDOWS FROM DEFROSTING, WHICH CAUSED VISIBILITY ISSUES. ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONG LAKE RD, ROSEVILLE, MN 55113, (651) 968-1199) STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE DEALER STATED THAT THE REPAIR WOULD COST LESS THAN $3,000. THE MANUFACTURER STATED THAT THERE WAS A RECALL IN CANADA FOR THE FAILURE, BUT NOT IN THE UNITED STATES. THE CONTACT STATED THAT HE HAD THE SAME FAILURE REPAIRED BACK IN 2011 AT THE COST OF $2,800. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNKNOWN.

NHTSA ID

11256839

Incident

Oct 1, 2011

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE WINDSHIELD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HADDAD DODGE RAM (3000 HARRIS RD, BAKERSFIELD, CA 93313, (661)-398-0264) WHERE IT WAS DIAGNOSED THAT THE HVAC SYSTEM FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 76,000.

NHTSA ID

11173251

Incident

Jan 2, 2019

Mileage

76,000 mi

THE EXHAUST MANIFOLD BOLTS HAVE SHEERED OFF JUST LIKE THEY DO ON MOST 5.7 HEMI RAMS. ALSO, THE BLEND DOOR ACTUATORS/BLEND DOOR ARE BROKEN JUST LIKE IN LOTS OF OTHER RAMS/CHRYSLER VEHICLES.

NHTSA ID

11082140

Incident

Mar 1, 2016

WHEN TURNING ON TO THE HIGHWAY YOU CAN NOT SEE ON THE PASSENGER SIDE. THE METAL PART OF THE CAB BETWEEN THE PASSENGER WINDOW AND THE REAR WINDOW CREATES A BLIND SPOT. I HAVE ALMOST PULLED IN FRONT OF A VEHICLE 3-4 OR MORE TIMES. VEHICLE WAS NOT MOVING OR MAY HAVE BEEN MOVING 1 MPH. VEHICLE WAS MAKING A LEFT HAND TURN OUT OF A PARKING LOT ONTO THE HIGHWAY. VEHICLE IS A REGULAR CAB TRUCK. THANK YOU. *TR

NHTSA ID

10863221

Incident

Sep 23, 2015

Mileage

40,000 mi

2010 DODGE RAM 1500 HEMI TRAVELING AT HIGHWAY SPEED WHEN INSTANTLY THE GAUGE CLUSTER STARTED ACTING ERRATIC. FIRST THE TIRE PRESSURE DISPLAY SAID THAT DIFFERENT TIRES WERE SHOWING A MULTITUDE OF DIFFERENT PRESSURES THE GAS GAUGE STARTED FLICKERING BETWEEN FULL AND EMPTY AS WELL AS THE STOP WORKING OF THE SPEEDOMETER AND TACHOMETER AIR-CONDITIONED, POWER STEERING AND CONTINUAL WINDSHIELD WIPER ON EVEN THOUGH THEY WERE OFF AT THE SWITCH. RADIO INTERMITTENTLY ON AND OFF AND ABS AND AIRBAG LIGHT ON AND OFF INTERMITTENTLY. ALL FOUR WINDOWS FAIL TO OPERATE AND INTERIOR LIGHTING WILL NOT COME ON. GAUGE FUNCTION FLUCTUATES EVERY COUPLE SECOND.

NHTSA ID

10822514

Incident

Jan 27, 2016

Mileage

100,862 mi

THE HVAC SYSTEM IN THE TRUCK FAILED. AIR WILL NOT FLOW THROUGH THE DASH FACE VENTS OR DEFROST VENTS. BROUGHT TO DEALER FOR REPAIR. DEALER SAID THAT ONE OR TWO "MODE DOOR ACTUATORS NEED TO BE REPLACED" THEY SAID THE DASH BOARD NEEDED TO BE REMOVED AND IT COULD COST SEVERAL THOUSAND DOLLARS. UPON RESEARCHING THE PROBLEM I FOUND THERE WAS A RECALL ISSUED FOR THE MODE DOOR ACTUATORS AND TO REPROGRAM THE CONTROL HEAD SOFTWARE (K17). MY TRUCK HAD THE SOFTWARE UPDATE IN 2012. THE DEALER REFUSED TO REPLACE THE MODE DOOR ACTUATORS UNDER RECALL BECAUSE THEY SAID THE SOFTWARE UPDATE WAS PERFORMED. I CALLED CHRYSLER CUSTOMER SERVICE AND ASKED ABOUT THE K17 RECALL. THEY SAID THEY WILL NOT COVER THE REPAIR BECAUSE I REFUSED FURTHER DIAGNOSTICS. THE ONLY OTHER DIAGNOSTICS THE DEALER SAID NEEDED TO BE DONE WAS TO REMOVE THE DASHBOARD TO SEE IF IT WAS ONE OR TWO BAD ACTUATORS AND THE COST IN LABOR TO REMOVE THE DASH WOULD BE SEVERAL THOUSAND DOLLARS. THEY KNOW WHAT THE PROBLEM IS THEY JUST DON'T KNOW HOW MANY ACTUATORS ARE DEFECTIVE. THE COST OF THE PARTS IS MINIMAL BUT THE LABOR IS NOT. I FEEL THAT DODGE/CHRYSLER SHOULD MAKE GOOD ON THE RECALL REPAIR AS IT IS A HAZARD NOT BEING ABLE TO CLEAR FROST FROM THE WINDSHIELD DUE TO THE DEFECTIVE PARTS. *TR

NHTSA ID

10714864

Incident

May 2, 2015

Mileage

93,000 mi

UPON STARTING VEHICLE I HEARD SOME TYPE OF GEAR GRINDING/KNOCKING, SOMETIMES IT HAPPENS WHEN I TURN THE KEY OFF TOO. ALONG WITH THIS I NOTICED I HAD NO HEATING CONTROL WHICH KEPT ME FROM DE FOGGING MY WIND SHIELD OR HAVING HEAT IN GENERAL. COULD BE A BIG ISSUE IF THE WINDOWS WERE ICED OVER. HAS HAPPENED RANDOMLY OVER THE LAST SEVERAL WEEKS AND I HAVE FINALLY DISCONNECTED THE BLEND DOOR ACTUATOR LOCATED BEHIND THE GLOVE COMPARTMENT. WILL CONTACT DEALERSHIP. *TR

NHTSA ID

10652304

Incident

Oct 18, 2014

Mileage

54,800 mi

DEFROSTER STOP BLOWING ON WINDSHIELD, HOWEVER, IT WOULD BLOW OUT OTHER VENTS, TECH FOUND THAT THE MODE 2 ACTUATOR HAD AN INTERNAL OPEN CIRCUIT, DEALER REMOVED AND REPLACED THE MODE 2 ACTUATOR. I SUBMITTED DOCUMENTATION FOR REIMBURSEMENT SINCE THIS IS A KNOWN PROBLEM. [XXX]. MY CLAIM WAS DENIED , I WAS TOLD MY VEHICLE DID NOT HAVE A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10633594

Incident

Jan 27, 2014

Mileage

103,094 mi

THE DEFROST ON MY 2010 RAM 1500 P/U IS COVERED UNDER RECALL K-17 THAT REPROGRAMS THE HVAC SOFTWARE AND TESTS THAT ALL THE ACTUATORS WHICH DIRECT HEAT AND AIRFLOW ARE WORKING. I CONTACTED DODGE RECALL AND CONFIRMED THE RECALL # AND APPLICABILITY TO MY TRUCK. I WAS TOLD BY THE RECALL SPECIALIST THAT THE TRUCK HAD THE COMPLETED RECALL BUT THAT IT COULD BE COMPLETED TWICE UNDER THE RECALL. I AM THE SECOND OWNER OF THE TRUCK. I WAS TOLD I HAD TO TAKE THE TRUCK TO THE DEAL WHERE THE RECALL WAS ACCOMPLISHED. CHRYSLER COULD NOT TELL ME WHICH DEALER DI THE RECALL, I CONTACTED SEVERAL DEALERSHIPS TRYING TO GET THE HVAC ACTUATOR FOR THE DEFROST SCHEDULED FOR REPAIR. I CITED THAT W/O DEFROST DRIVING IS DANGEROUS AND AS FALL IS COMING I WOULD LIKE TO SCHEDULE AN APPOINTMENT. I RECEIVED ESTIMATES BETWEEN 1 /12 HRS LABOR TO 7 HRS. I AM CONCERNED THAT CHRYSLER RECALL SPECIALIST PROVIDE FALSE INFORMATION AND CANNOT GET A DEALERSHIP TO COMPLETE RECALL REPAIRS. I ALSO HAVE A REAR PINION NUT RECALL AND RECEIVED THE SAME FEEDBACK TO CALL A DEALERSHIP AND SCHEDULE AN APPOINTMENT AND I AM PUSHED OUT 2-3 WEEKS WITHOUT A COMMITMENT THE REPAIR WILL BE NO CHARGE. THIS COMPLAINT IS TO HIGHLIGHT THE POOR CUSTOMER SERVICE AND RECALL RESOLUTION CAR CUSTOMERS ENDURE, AND THE DECISIONS TO PARK THE VEHICLE OR REPAIR IT, AND FIGHT FOR REIMBURSEMENT. THE AUTO COMPANIES ARE NOT REQUIRED OR DO NOT RESOLVE RECALLS TO THE SATISFACTION OF THE CUSTOMER THE VEHICLE OWNER. PLEASE HELP ME UNDERSTAND WHAT MY RIGHTS ARE AND WHAT I CAN DEMAND FROM CHRYSLER OR ITS DEALERSHIPS. *TR

NHTSA ID

10630780

Incident

Jun 10, 2014

Mileage

70,000 mi

WE HAVE A 2010 DODGE RAM 1500 WITH APPROXIMATELY 32000 MILES THE HVAC ACTUATOR GEARS ON OUR VEHICLE ARE BROKEN. I HAVE FOUND THAT THERE WAS A RECALL FOR THIS VERY THING FOR 2010 DODGE RAM TRUCKS. HOWEVER WHEN I CALLED CHRYSLER I WAS TOLD MY VIN # WAS NOT INCLUDED IN THIS RECALL. BECAUSE IT WAS MANUFACTURED AT A DIFFERENT PLANT. THE COST OF THIS REPAIR IS APPROXIMATELY $1000.00 I HAVE A LETTER THAT WAS SENT TO THE AFFECTED OWNERS IT WAS MARKED NOTIFICATION CODE K17 IT IS TITLED: REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE ACTUATORS. *TR

NHTSA ID

10574182

Incident

Jan 2, 2014

Mileage

32,000 mi

IT IS -15 DEGREES FAHRENHEIT TODAY IN WISCONSIN AT NOON. SOMETHING IN THE HVAC SYSTEM QUIT WORKING. THE HEAT WORKS GREAT, BUT WHEN I CHANGE THE SELECTOR FROM FLOOR/VENT/DEFROST NOTHING HAPPENS. THE HEAT ONLY BLOWS ON THE FLOOR. I HEAR A CONSTANT (FLAPPING) NOISE FROM UNDER THE DASH BOARD. I HAVE TRIED SEVERAL TIMES STARTING AND TURNING OFF THE TRUCK, ADJUSTING THE SELECTOR KNOB TO APPLY THE AIR TO ALL POSITIONS AND IT STILL ONLY BLOWS ON MY FEET. KEEPS ON FLAPPING UNDER THE DASH BOARD. HOW IS IT (SAFE) TO DRIVE WITHOUT HAVING OPERATIONAL WINDSHIELD DEFROST. I LOOKED ONLINE AT SEVERAL FORUMS AND HAVE SEEN MANY OTHERS WITH THE SAME PROBLEM. HOPEFULLY THEY WILL REPORT THE PROBLEM AS I AM DOING NOW. ITS GOING TO BE COLD TONIGHT AGAIN SINCE IT WILL BE WINTER AROUND HERE FOR ANOTHER 2-3 MONTHS, SO I HOPE I AM SAFE TILL IT GET FIXED. I TRULY HOPE THIS REPORT GETS FIXED AS THIS IN MY OPINION IS A SERIOUS SAFETY ISSUE. ITS LIKE DRIVING BLIND OR MYSELF AND OTHERS WITH THIS PROBLEM MAY AS WELL BE TEXTING AND DRIVING IF WE CANT SEE OUT THE WINDSHIELD. SORRY IF THIS COMES OFF WITH AN ATTITUDE. NOT INTENDED THAT WAY. *TR

NHTSA ID

10558667

Incident

Jan 6, 2014

Mileage

46,131 mi

WHILE DRIVING AT ANY SPEED IN SUNNY DAY LIGHT THERE IS A GLARE ON THE CHROME FINISHED RING AROUND CENTER CONSOLE THAT IMPAIRS THE DRIVER`S AND PASSENGER`S VISION ALMOST TO THAT YOU CAN`T SEE ANYTHING. *TR

NHTSA ID

10453771

Incident

Sep 21, 2011

Mileage

2,500 mi

TL*THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING, HE HIT A WILD TURKEY; AS A RESULT, THE WINDSHIELD EXPLODED. HE STATED THAT THE IMPACT WAS NOT ENOUGH TO CAUSE THAT TYPE OF DAMAGE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE INSTRUMENT PANEL WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 10,000.

NHTSA ID

10376421

Incident

Dec 17, 2010

Mileage

10,000 mi