Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?
1) CRUISE CONTROL NOT WORKING AND ONLY WORKS WHEN IT WANTS OR REFUSES TO TURN OFF THIS HAPPENS SITTING STILL, DRIVING OR EVEN IF I TURN OFF AND ON THE CAR FOR RESET IT STILL DOES NOT WORK. THE WEB SHOWS A RECALL BUT THE DODGE DEALERSHIP SAID NO RECALL? THIS HAS BEEN ON GOING SINCE WE PURCHASED THE CAR AND HAS BEEN IN THE SHOP NUMEROUS TIMES TO GET REPAIRED AND STILL NOT REPAIRED. 2) WHEELS SHAKE WHILE APPLYING THE BRAKES I HAVE REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT I SEE A RECALL ON THIS ALSO BUT DODGE SAYS NO RECALL? AIRBAG DEPLOYMENT WITHOUT CAUSE THE INTERNET SAYS RECALL AND THE DODGE HOUSE SAYS NO RECALL? THIS DODGE JOURNEY HAS MANY PROBLEMS AND SHOULD BE FIXED BY THE COMPANY BY RECALLS. THEY DID NOT FIX THE 2010 AND THEY FOUND THEM SELVES IN A LAWSUIT, MAYBE THAT IS WHAT IT IS GOING TO TAKE ON THE 2011 ALSO.
ABS MODULE FAILURE DASH LIGHTS ON WITH ABS AND TRACTIOM CONTROL NOT WORKING SOME TIMES IT FEELS LIKE THE VEHICLE IS DRAGGIMG THE BRAKES MANY CUSTOMERS ON FORUMS OF THE SAME VEHICLE COMPLAINT ABOUT IT HTTP://M.CARCOMPLAINTS.COM/DODGE/JOURNEY/2011/BRAKES/SERVICE_BRAKES.SHTML
MILEAGE ON VEHICLE 55312 MILES. ABS LIGHT STAYS ON AFTER STARTING. FAULT FOUND BY DEALER IS THE ORC MODULE PART #68163807AB (AKA) AIR BAG CONTROL MODULE. PART DEFECT AFFECTS ABS AND AIR BAG DEPLOYMENT. IDENTIFIED AS SAFETY ISSUE CURRENTLY WITHOUT A FACTORY RECALL.
THE CAR WAS FINE THEN THE BATTERY LIGHT CAME ON FOR THE CAR AND THE CAR SHUT OFF ON ME BEFORE I MADE IT HOME HAD TO BE TOWED. PUT A NEW BATTERY WENT TO WORK ON THE WAY GONE THE CAR SHUT OFF ON ME AGAIN. NOW IT HAS TO BE TOWED TO THE SHOP.
HORN HONKS WHILE DRIVING, ELECTRIC SEAT MOVES, LIGHTS FLASH, AND WINDOWS ROLL DOWN ALL DOORS LOCK AND WILL NOT UNLOCK, WILL ALSO DO WHILE PARKED AND YOU CAN'T UNLOCK TO GET INTO CAR. HAPPENS DAILY SINCE 2-1-18
TRAVELING NORTHBOUND ON 91ST AVE. LIGHT CHANGED TO YELLOW. I APPLIED BRAKES AND A HORRIBLE GRINDING SOUND OCCURED. THE STEERING WHEEL SHOOK AND I WAS ALARMED. I CALLED THE DEALERSHIP REQUESTING INSPECTION. WAS TOLD IT WAS NORMAL ABS ACTION. I DISAGREED. THEY INSISTED ALL IS FINE. SECOND OCCURENCE, HAD TO BRAKE TO AVOID COLLISION AND APPLIED BRAKE, AGAIN VIOLENT SHAKING TO STEERING WHEEL. UPON REGULAR MAINTENANCE WITH DEALER THEY AGAIN SAID IT WAS NORMAL. I HAVE NEVER FELT MORE UNSAFE. THIS STILL OCCURS TODAY 3/2015. HAS BECOME PROGRESSIVLY WORSE OVER TIME. UNKNOWN WHAT COMPONENTS ARE INVOLVED... SELECTED POSSIBLE PARTS REQUIRING FURTHER INVESTIGATION. DEALER INSISTS THERE ARE NO RECALLS IN PLACE FOR ANY PART OF THIS MODEL YEAR. I HAVE ASKED THEM TO CHECK NHTSA WEBSITE. THEY WILL NOT.
MY CAR ISSUE: I CAN'T DRIVE PAST 40 MPH. WHEN SPEED INCREASES, THE RPM AND CAR TEMPERATURE INCREASES. I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THE SERVICE TECH TO TEST DRIVE MY CAR BECAUSE IT'S STALLING WHILE DRIVING FROM A DAY AGO. HE STATED THAT THERE MAYBE AN INTERNAL ISSUE COVERED BY POWERTRAIN WARRANTY. THE NEXT AVAILABLE APPOINTMENT TO LOOK AT MY CAR WAS AFTER FEBRUARY 17, 2015. I DROPPED MY CAR OFF FOR A DIAGNOSTIC TEST TO LEARN THAT THE TIPM MELTED AND THAT HE HAS NEVER SEEN THAT HAPPEN BEFORE. AFTER LEARNING THE COST OF THE REPAIR, WE DID RESEARCH ON THE PART TO LEARN THAT IT SHOULD BE UNDER RECALL BUT CHRYSLER HAS BEEN FIGHTING CONSUMERS ON FIXING THE PROBLEM. MY BOYFRIEND LOOK IN THE FUSE BOX TO LEARN THAT THE TIPM DID NOT MELT BUT A $3.50 RELAY PART DID MELT. SO HE DROVE TO THREE DIFFERENT LOCATIONS LOOKING FOR THIS PART. TWO OF THE THREE LOCATIONS CALLED THE DEALERSHIP THAT I WENT TO FOR AN OIL CHANGE AND DIAGNOSTIC TEST WERE VERY RUDE AND HUNG UP ON 3 PHONE CALLS (2 HANG UP CALLS FOR O'REILLY'S AND 1 HANG UP CALL FOR A NEIGHBORING DEALERSHIP). *JS
I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR
SEVERAL TIMES OVER THE PAST 2 YEARS THE TOUCH SCREEN COMPUTER SYSTEM HAS SHUT DOWN AND REBOOTED WHILE DRIVING, TWICE WHILE DRIVING ON RESIDENTIAL STREETS AT 25 MPH AND AT LEAST ONCE ON THE HIGHWAY. ADDITIONALLY THE CRUISE CONTROL HAS ONLY INTERMITTENTLY WORKED. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS MORE THAN FIVE TIMES TO HAVE IT CHECKED, EVERY TIME THEY UPDATE THE SOFTWARE, AND CHANGE EITHER THE CRUISE CONTROL MODULE OR THE CLOCK SPRING. NOTHING HAS FIXED THIS PROBLEM. DEALER HAS STATED THEY WILL CONTACT CHRYSLER BUT NO INFORMATION IS PASSED BACK TO ME - IF THEY EVEN CALLED, PROBABLY SAID IT TO GET ME TO LEAVE. *TR
MY WIFE WAS DRIVING THE CAR, WHEN SUDDENLY THE GAS PEDAL BROKE OFF AT THE BASE. THE CAR LOST ALL ACCELERATION. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO GLIDE OF THE RODE. *TR
I WAS DRIVING ON THE HIGHWAY AT 60MPH, I WENT TO PASS A CAR AND PRESSED THE ACCELERATOR PEDAL AND THE PLASTIC PEDAL BROKE OFF JUST AFTER THE PIVOT POINT. I HAD TO CROSS 3 LANES OF TRAFFIC THAT WERE TRAVELING AT HIGHWAY SPEEDS (65-75), ALL WHILE MY SPEED WAS RAPIDLY DECREASING, TO GET TO THE SHOULDER OF THE ROAD. *TR
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATOR PEDAL THERE WAS NO RESPONSE. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS MANEUVER TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF AND RESTATED. THE VEHICLE RESUMED WITH THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE FIRST OCCURRENCE, THE COMPUTER SOFTWARE WAS UPDATED. THE MOST RECENT FAILURE THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. ..UPDATED 09/24/12 *BF THE CONSUMER STATED AFTER SHE TOOK HER VEHICLE TO THE DEALER THE FIRST TIME IN MAY 2012, THE DEALERSHIP REPLACED THE PCM IN ORDER TO FIX THE PROBLEM. HOWEVER, THE SAME PROBLEM HAPPENED AGAIN IN SEPTEMBER 2012. IN TOTAL, THE PROBLEM HAPPENED FOUR DIFFERENT TIMES. ALL OF THE SAME INDICATOR LIGHTS ILLUMINATED, THEN THE VEHICLE STARTED JERKING, AND SHE COULD NO LONGER ACCELERATE. SHE HAD TO COAST TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON AGAIN; WHERE SHE WAS ABLE TO DRIVE HOME. SHE TOOK THE VEHICLE TO THE DEALER, WHERE THEY EXPLAINED TO HER, THEY DIDN'T HAVE A SOLUTION TO THE PROBLEM SHE WAS EXPERIENCING.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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