Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2014 Dodge Journey submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
WE WERE HIT ON OUR ENTIRE PASSENGER SIDE BY AN OUT OF CONTROL DRIVER, THE SIDE OR FRONT AIRBAG DID NOT DEPLOY, MY WIFES HAND WAS BROKE AND MY SONS HEAD BOUNCED OFF THE BACK PASSENGER WINDOW.
DRIVING ALONE A CITY STREET AND PULLED INTO A SHOP AND THE CAR HAD A CLOUD OF SMOKE, AS I WAS PARKING, THEN NOTICED FLUID RUNNING FROM UNDERNEATH. I DIDN'T KNOW WHAT HAD HAPPEN. A REFUND FOR REPAIRS ON THIS VEHICLE WOULD HELP. AND EFFORT TO SOMEONE LETTING ME KNOW WHY THIS HAPPENED , IS THE QUESTION
THE VEHICLE WAS IN A CAR ACCIDENT. MY DAUGHTER WAS SITTING BEHIND ME. WHICH I WAS THE DRIVER AND SHE WAS BEHIND ME ON THE LEFT REAR. MY DAUGHTER HAD THE SEAT BELT ON AND SO DID I. MY CONCERN IS WHY DID MY DAUGHTER ENDED UP GOING ALL THE WAY FORWARD HITTING ME FROM BEHIND WITH HER KNEES THAT THE NEXT DAY MY BEHIND WAS HURTING G. WILL MY DAUGHTER ON THE MEAN TIME DURING THE ACCIDENT HER HEAD HURTLED, NOSE, AND UPPER AND LOWER BACK. IT SEEMS THE SEAT BELT DID NOT LOCK AS SOON AS THE IMPACT BECAUSE IF IT HAD. MY DAUGHTER WOULD NOT HAD GOTTEN A BUMP ON HER NOSE THAT HURTLED WHICH IT MEANS SHE ENDED HITTING MY SEAT WHERE YOU REST YOUR HEAD. TWO HER KNEES HURTED WHEN SHE WENT FORWARD TO MY SEAT AND HIT ME. THREE, IT MADE HER HEAD TOO MUCH FORWARD AND BACKWARD THAT SHE GOT A HUGE BUMP ON THE HEAD AND THE ENTIRE BACK HURTED. FOR ME MY HEAD HURTED, SHOULDERS AND BUT. BUT FOR ME THE SEAT BELT I FELT IT LOCK INSTANTLY. THIS IMPACT WAS FROM BEHIND WHILE I WAS WAITING FOR THE LIGHT TO TURN GREEN. THE ACCIDENT WAS HURTFUL BUT NOT TO SERVER OF A TOTAL LOST ON MY END. MY DAUGHTER DID GO TO THE HOSPITAL. THIS IS WHY IT CONCERNS ME.
ON MAY 15, 2018, APPROXIMATELY 10 MINUTES AFTER I CRANKED MY VEHICLE AND LEFT FOR WORK MY VEHICLE CAUGHT ON FIRE. I WAS APPROACHING A 4WAY STOP IN GAYLESVILLE AL 35973 AT INTERSECTION OF HIGHWAY 35 AND HIGHWAY 68. LUCKILY THERE WAS A TRUCK STOPPED IN FRONT OF ME AND THE DRIVER JUMPED OUT TELLING ME VEHICLE WAS ON FIRE. BEFORE I EVER GOT OUT OF VEHICLE FLAMES WERE SHOOTING OUT FROM UNDER THE HOOD. THE ENGINE COVER CAUGHT ON FIRE AND TOTALED OUT THE VEHICLE IT BURNT THE ENGINE ALL THE WIRING THE HOOD AND FRONT AXLES
2014 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WATER STAINS ON BACK CARGO LINER CAUSED BY WATER LEAKS FROM ANTENNA BASE/ BACK WASHER HOSE/REAR HARNESS GROMMET AND OTHER LOCATIONS. CONSUMER HAS CONCERNS OF ELECTRICAL PROBLEMS. *SMD THE CONSUMER STATED WHILE DRIVING A CLUNK WAS HEARD AND THE VEHICLE BEGAN TO SHAKE. WHEN THE GAS PEDAL WAS DEPRESSED THE ENGINE JUST REVVED AND WOULD NOT SHIFT GEARS. A FEW DAYS LATER THE VEHICLE WOULD NO LONGER MOVE, LEAVING THE DRIVER STRANDED. A SPRING POPPED IN THE TRANSMISSION CAUSING THE TORQUE CONVERTER TO FAIL. A WEEK LATER THE TRANSMISSION BEGAN LEAKING FLUID. A BUSHING AND SEAL CRACKED. THE VEHICLE WAS REPAIRED. THE CONSUMER WOULD LIKE TO HAVE THE VEHICLE BOUGHT BACK IN FULL. UPDATED 06/14/2017*JS
KEPT LOSING AIR PRESSURE IN THE FRONT DRIVER SIDE TIRE. WHEEL SENSOR DEFECTIVE. A/C KEPT COMING ON BY ITSELF AND THE FRONT BUMPER PAINT PEELING OFF.
MY AIRBAGS DID NOT DEPLOY IN A HEAD ON COLLISION. MY VEHICLE WAS TRAVELING AT 45 WITH RIGHT AWAY AND HIS AT 10. I WAS ON STRAIGHT AWAY AND HE WAS AT A STOP SIGN TURNING IN THE DIRECTION I WAS COMING....UPDATED 02/22/17 *BF *TR
I OWN A 2014 DODGE JOURNEY... ONLY HAD IT 6 MONTHS! I HIT A DEER (ABOUT 200 LBS/ HUSBAND SAID IT WOULD BE A 10-12 POINT IF IT HAD ANTLERS THIS TIME OF YEAR). I WAS RUNNING ABOUT 53-57 MPH, OUT THE CORNER OF MY EYE I SAW THE DEER ABOUT TO RUN OUT, GRABBED THE WHEEL WITH BOTH HANDS AND JUST HELD ON. THERE WAS NO TIME TO DO ANYTHING ELSE, THE ROADS WERE WET SO I DIDN'T HIT THE BRAKES HARD (DIDN'T WANT THEM TO LOCK-UP) BUT I DID STAY ON THEM. THANKFULLY THE DEER WAS COMING TO THE GROUND (ALREADY JUMPED) WHEN I HIT HIM, BECAUSE IF NOT HE PROBABLY WOULD HAVE ENDED UP IN OUR WINDSHIELD. I HIT THE DEER SQUARE... HIS BODY CAVED THE RADIATOR IN AMONG OTHER THINGS! THE AIRBAGS NEVER CAME OUT! I UNDERSTAND SENSORS IN CARS AND ALL THAT BUT REGARDLESS IF YOU HIT "SOMEONE OR SOMETHING" AS HARD AS I HIT THAT DEER... THE AIRBAGS SHOULD HAVE CERTAINLY DEPLOYED. I AM THANKFUL AND GRATEFUL THAT IT WAS A DEER AND NOT A TREE! WISH I KNEW HOW TO GET THESE COMPLAINTS STRAIGHT TO THE DODGE DEALERSHIP! MAKES ME VERY UNEASY ABOUT MY CAR NOW. OBVIOUSLY, THE CAR IS NOT FIXED YET, STILL SITTING IN MY YARD WAITING FOR THE ADJUSTER TO COME OUT. NOT TOO SURE WE ARE GOING TO KEEP IT ONCE IT GETS FIXED. I HAVE CHILDREN (TWIN 5 YEARS OLD DAUGHTERS) DO NOT WANT THEM IN AN UNSAFE CAR! *TR
OUR VEHICLE WOULD VIBRATE WHILE WE WERE DRIVING AT HIGHWAY SPEEDS. WE THOUGHT THIS WAS A NORMAL THING WITH THE DODGE JOURNEY BUT ASKED THE DEALERSHIP TO LOOK AT THE ISSUE ANYWAYS. AFTER AN INSPECTION, OUR TIRES ON OUR 6-MONTH OLD CAR HAD BEEN WORN DOWN AND NEEDED TO BE REPLACED. THE TIRE COMPANY REQUESTED AN ALIGNMENT CHECK AND IT WAS DISCOVERED THAT THE RIGHT SIDE INNER AND OUTER TIE RODS ARE BENT. WE HAVE NOT BEEN IN ANY ACCIDENTS/CAR COLLISIONS. I HAVE CONTACTED THE CHRYSLER CORP ABOUT THIS ISSUE WHO IS LOOKING INTO IT FURTHER BUT CLAIM THERE MAY HAVE BEEN SOME PHYSICAL DAMAGE TO THE VEHICLE. WE HAVE BEEN IN NO ACCIDENTS AND HAVE ONLY HAD COSMETIC WORK DONE TO THE LEFT SIDE DOOR (PAINT ONLY). *TR
THE FIRST DAY DROVE THIS BRAND NEW DODGE JOURNEY TO WORK. AND CAME BACK WITH THE HOOD RELEASED. THE ONLY THING IT COULD HAPPEN WAS I ACCIDENTALLY TOUCH THE HOOD RELEASE HANDLE WHEN I APPLY/RELEASE THE PARKING BRAKE, BECAUSE THEY ARE TOO CLOSED. IT IS A REALLY BAD DESIGN. *TR
I JUST BOUGHT THIS VEHICLE IN AUGUST 2014 AND THIS IS THE 2ND TIME THAT MY HOOD HAS COME OPENED! I CALLED THE DEALERSHIP WHERE I BOUGHT THE VEHICLE TO INQUIRE IF THERE WERE ANY RECALLS AND WAS TOLD NO. I THEN ASKED FOR THE SERVICE DEPARTMENT TO LOOK INTO WHY THIS IS HAPPENING. AND WAS TOLD I WOULD NEED TO TAKE IT A DODGE DEALER FOR ASSISTANCE EVEN THOUGH I BOUGHT THE 5 YEAR WARRANTY? I CALLED THE NEAREST DODGE DEALER AND WAS TOLD THAT THE HOOD RELEASE IS TO THE LEFT OF THE EMERGENCY BRAKE, KNEE LEVEL. AND WHEN YOU RELEASE THE EMERGENCY BRAKE, THE HOOD LATCH WILL UNLATCH. THIS IS TOO SCARY AS THIS IS THE 2ND TIME AND I DRIVE A LONG DISTANCE ON THE HIGHWAY TO WORK. THE SERVICE GUY NAMED [XXX] TOLD ME NOT TO WORRY, IT HAS A SECURITY LOCK LATCH. THAT'S IT I AM TRADING IT IN FOR ANOTHER MAKE, MODEL VEHICLE, I FELL IN LOVE WITH VEHICLE WHEN I RENTED ONE. BUT NOT ENOUGH TO GET ME KILLED. SO THAT MEANS I HAVE TO STAY OFF THE HIGHWAYS UNTIL I CAN REPLACE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
HAVE HAD THE HOOD RELEASE NEXT OT THE PARKING BRAKE PEDAL. OPEN THE HOOD WITHOUT NOTIFICATION.THE BRAKE PEDAL IS TO CLOSE IN PROXIMITY TO THE HOOD LATCH. EACH TIME YOU RELEASE THE PARKING BRAKE THE HOOD RELEASES. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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