2014 Dodge Journey Interior & seats Problems

While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.

NHTSA ID

11701536

Incident

Nov 24, 2025

Head rest deployed without any type of impact

NHTSA ID

11608993

Incident

Aug 15, 2024

I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest. It had somehow deployed. I was not in an accident. The little black pieces that are apparently supposed to hold a pin were completely broken. I don't know if it is because it has been so hot where I live or what, but if someone had been in that seat, they could have gotten injured. I never heard a sound of it happening, so it must have been when I was parked. There were no warning signs and the seat hadn't even been moved.

NHTSA ID

11608126

Incident

Aug 12, 2024

As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.

NHTSA ID

11602081

Incident

Jul 14, 2024

Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

NHTSA ID

11590845

Incident

May 18, 2024

The contact owns a 2014 Dodge Journey. The contact stated that on several occasions while driving at speeds over 35 MPH, the vehicle began to shake violently, and the temperature gauge was in the red. The contact also stated that on one occasion while the vehicle was turned off, the vehicle did not start. Additionally, the contact stated that the front passenger’s side door could not be opened from the outside. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 111,000.

NHTSA ID

11566514

Incident

Jul 16, 2020

Mileage

111,000 mi

Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.

NHTSA ID

11555662

Incident

Nov 2, 2023

My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford to do so.

NHTSA ID

11550464

Incident

Oct 17, 2023

Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.

NHTSA ID

11546139

Incident

Sep 11, 2023

THE HEADREST DEPLOYED FOR NO REASON. IT HURT MY NECK REALLY BAD. LUCKILY I WAS AT A RED LIGHT OR IM MIGHT HAVE CRASHED

NHTSA ID

11545962

Incident

Sep 22, 2023

When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!

NHTSA ID

11486909

Incident

Sep 23, 2022

2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.

NHTSA ID

11471060

Incident

Jun 18, 2022

Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen

NHTSA ID

11445133

Incident

Dec 27, 2021

I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can’t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.

NHTSA ID

11432541

Incident

Sep 10, 2021

HEAD REST BROKE WHEN WE LEANED BACK TO GRAB A TOY. THE LINKAGE TO THE WIPERS (TO SPRAY THE WINDSHIELD) BROKE A FEW DAYS AGO. WE NOTICED IT WHEN SPRAYING THE WINDSHIELD.

NHTSA ID

11416626

Incident

May 14, 2021

Mileage

147,037 mi

ON 5/6/21, WHILE THE VEHICLE WAS RUNNING AND STATIONARY, WAITING TO TURN LEFT THROUGH AN INTERSECTION ON CITY STREETS, THE AHR (ACTIVE HEAD RESTRAINT) RANDOMLY DEPLOYED IN THE DRIVER HEADREST. MY HUSBAND, WHO WAS DRIVING AT THE TIME, THOUGHT WE HAD BEEN REAR ENDED DUE TO THE LOUD NOISE IT MADE AND THE FORCE WITH WHICH IT HIT THE BACK OF HIS HEAD. THE VEHICLE HAS NEVER BEEN IN A COLLISION AND IS UP TO DATE ON MAINTENANCE. RESEARCHING THE AHR ONLINE BROUGHT UP DOZENS OF ARTICLES ABOUT THIS PROBLEMS OCCURRING IN DODGE JOURNEYS (YR 2010- 2018) BUT IT HAS YET TO OFFICIALLY BE LISTED FOR RECALL EVEN THOUGH A CLASS ACTION LAWSUIT WAS FILED FOR THE ISSUE. WE CALLED OUR LOCAL DODGE DEALERSHIP AND THEY INFORMED US THE HEADREST COULD NOT BE REPAIRED ONCE DEPLOYED AND THAT A NEW ONE WAS NEEDED, QUOTING US ROUGHLY $575.00 TO DO SO.

NHTSA ID

11415572

Incident

May 6, 2021

Mileage

160,605 mi

THE FRONT PASSENGER SIDE HEADREST DEPLOYED RANDOMLY WHILE THE CAR WAS AT REST IN THE CURB LANE. UPON LOOKING AT THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT PREVENT IT FROM DEPLOYING HAVE CRACKED AND BROKEN.

NHTSA ID

11415475

Incident

May 6, 2021

Mileage

87,000 mi

DRIVER'S SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE DRIVEWAY, UNOCCUPIED. REPORTED INCIDENT TO DEALER ONLINE BUT THEY NEVER RESPONDED. I ASKED ABOUT IT IN PERSON, THEY SAID THEY COULD REPLACE THE HEADREST FOR $480... NO, THANK YOU!

NHTSA ID

11386892

Incident

Aug 17, 2018

Mileage

20,000 mi

PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.

NHTSA ID

11355350

Incident

Sep 15, 2020

Mileage

83,700 mi

DRIVERS SIDE HEADREST RESTRAINT DEPLOYED WHILE DRIVING IN NORMAL CONDITIONS

NHTSA ID

11354793

Incident

Sep 13, 2020

Mileage

92,000 mi

HEAD REST AIR BAG DEPLOYED WHILE CAR WAS JUST SITTING STILL IN YARD. WENT OUT TO GO TO TOWN AND SAW IT HAD DEPLOYED

NHTSA ID

11353043

Incident

Sep 2, 2020

Mileage

82,000 mi

THE VEHICLE WAS STATIONARY AND TURNED OFF, THE HEADREST TO THE SEAT WAS FOUND DEPLOYED AND THE PLASTIC CLIPS BROKEN OFF. HEADREST IS NOT ABLE TO BE REPAIRED WITHOUT REPLACEMENT. THE HEADREST IS QUITE POWERFUL, AND IF WAS IN THE CAR WAS IN MOTION WHEN THIS HAPPENED COULD HAVE CAUSED SERIOUS INJURY OR AN ACCIDENT.

NHTSA ID

11352869

Incident

Aug 30, 2020

Mileage

51,293 mi

THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON. THE CAR WAS NOT ON AND IT "POPPED" WITHOUT ANYONE TOUCHING IT AND THANK GOD NOONE WAS IN THE SEAT AT THE TIME. BUT YET I HAVE A DODGE DEALERSHIP TRYING TO CHARGE ME OVER 400.00 TO REST A HEADREST. REALLY DODGE???

NHTSA ID

11351735

Incident

Jul 20, 2020

THE FRONT PASSENGER HEADREST DEPLOYED FOR NO REASON. THE CAR WASN'T EVEN RUNNING WHEN IT HAPPENED.

NHTSA ID

11350507

Incident

Aug 19, 2020

Mileage

92,000 mi

DRIVER SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE STOPPED AT STOPLIGHT. FORTUNATELY WAS SITTING FORWARD ENOUGH IT DID NOT HURT MY WIFE. FROM CLOSER INSPECTION IT APPEARS PLASTIC GAVE OUT ALLOWING ACTIVE HEAD RESTRAINT TO DEPLOY.

NHTSA ID

11349128

Incident

Aug 13, 2020

Mileage

109,000 mi