Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2002 Dodge Ram 2500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 40 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 40, in the owner's own words
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED IN SEVERAL AREAS. THE FAILURE STARTED SMALL, BUT WORSENED PROGRESSIVELY. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 198,000.
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD HAD A HOLE THAT WAS INCREASING IN SIZE AND IT WAS COLLAPSING. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING WAS MALFUNCTIONING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
DASH BOARD IS CRUMBLING EXPOSING NUMEROUS CONTROLS, GAUGES, WIRING, AND AIRBAG COMPONENTS WHICH IS A HUGE SAFETY CONCERN. THE A/C HAS SEIZED TO WORK ANYMORE DUE TO ELECTRICAL PROBLEMS WHICH IS SPREADING TO OTHER CONTROL GAUGES AND COMPONENTS. THE SAFETY OF THE AIRBAG SYSTEM IS NOW A CONCERN. *TR
I NOTICED A CRACK IN MY DASH (ABOUT 2") AND THE FELT WEAK AND SPONGY. AFTER A COUPLE OF MONTH I NOTICE THE CRACK GROWN ACROSS THE DASH (ABOUT 24") AND FELT REALLY WEEK. AFTER 5 MONTHS FROM THE INITIAL CRACK THE WHOLE DASH HAS FELL APART INTO LARGE CHUNKS AND NOW THERE IS NO DASH LEFT EXPOSING ALL THE COMPONENTS UNDER IT. I REGULARLY CLEANED AND TREATED THE DASH WITH DASH PROTECTIVE PRODUCTS BUT DID NOT PREVENT CONDITION. *TR
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASH BOARD WAS CRACKED AND WAS STARTING TO COLLAPSE. ALSO, THE CONTACT MENTIONED THAT THE LEFT FUEL PUMP WOULD INTERMITTENTLY FAIL AND CAUSE THE VEHICLE TO INDEPENDENTLY DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DASH BOARD, FUEL TANK AND INJECTOR PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 92,000.
AT FIRST WE NOTICE CRACKS IN THE DASHBOARD.THEY THEN GOT BIGGER AND WIDER. .WE ARE NOW AT A POINT WHERE THE WHOLE DASHBOARD HAS CAVED IN LEAVING HUGE HOLES AND BROKEN PLASTIC.A DEFINITE DEFECT. DODGE REFUSES TO DO ANYTHING ABOUT THIS. I HAVE GONE ONLINE AND THERE ARE AT LEAST 100 COMPLAINTS REGARDING THIS SITUATION. AND PROBABLY MORE. THAT HAVE NOT BEEN REPORTED. THIS IS NOT COSMETIC. THIS IS DANGEROUS AS IT AFFECTS ELECTRICAL AND AIR BAG OPERATION. A RECALL SHOULD BE ISSUED BY DODGE AND THE DEFECTIVE DASHBOARDS SHOULD BE REPLACED. WE ARE SENIOR CITIZENS AND SHOULD NOT HAVE TO BE FACED WITH THIS DANGEROUS DEFECT. *TR
THE ENTIRE DASHBOARD IS CRACKING AND DISINTEGRATING. OBVIOUSLY DUE TO SUBSTANDARD MATERIAL AND/OR WORKMANSHIP. THIS IS LEAVING PIECES OF PLASTIC WITH VERY SHARP JAGGED EDGES AND POINTS COVERING THE TOP OF THE DASHBOARD. THIS IS A VERY DANGEROUS CONDITION AS THESE SHARP EDGES CAN CUT OR BLIND SOMEONE IN EVEN A MINOR ACCIDENT. *TR
DASHBOARD COVER BEGAN FALLING APART FOR NO APPARENT REASON. THE DETERIORATION FIRST APPEARS AS CRACKING THAT LATER OPENS UP GAPS IN THE DASH. NUMEROUS SHARP EDGES ARE CREATED ON THE DASH. IT IS UNKNOWN WHETHER OR NOT THE DETERIORATION AFFECTS THE AIRBAGS. DASHBOARD DETERIORATION STARTED LAST SUMMER WHILE THE TRUCK WAS PARKED. I PARK OUTSIDE, SO THE INSIDE OF THE TRUCK IS EXPOSED TO NORMAL ARKANSAS SUMMER TEMPERATURES, BUT EVERY OTHER VEHICLE I'VE OWNED HAS BEEN EXPOSED TO SIMILAR CONDITIONS WITHOUT THIS EVER HAPPENING BEFORE. *KB
THE DASH IN MY 2002 DODGE TRUCK BUSTED AFTER 2 YEARS AND HAD ONLY 40,000 MILES. THIS SHOULD NOT HAD HAPPENED SO SOON. IT IS NOW IN SEVERAL PIECES. *TR
WHO THE [XXX] LET THE DANG COLOR OF THE INTERIOR PASS THE TEST? SURLY SOMEONE MUST HAVE SAID I LOVE THE TRUCK, BUT THE MULTI COLOR DOTS ON THE INSIDE NEED TO BE CHANGED. WOULD A SOLID (GRAY, BLACK, TAN) HAVE BEEN ALL THAT HARD TO DO? IT LOOKS LIKE SOMEONE THREW UP FRUITY PEBBLES IN THERE. WHAT WERE YOU THINKING? ALSO MY TRUCK HAS LESS THAN 100,000 MILES ON IT AND I HAVE A LARGE RIP ON THE FRONT SEAT. I WOULD THINK IT WOULD AT LEAST MAKE IT TO 100,000 MILES. SEVERAL 95 CHEVYS (OVER 130,000 MILES), A 99 CHEVY (UNK MILES) IN MY FAMILY WITH NO TEARS OR UGLY COLORING. COME ON WHAT IS UP WITH THE COLOR CHOICE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
DASH STARTED TO CRACK. NOW I HAVE A LARGE HOLE IN THE DASH, SEVERAL CRACKS AND A SMALL HOLE IN THE DASH. I ALSO HAVE HOLES AND CRACKS IN THE BEZEL. IT IS A SHAME DODGE IS NOT REPLACING THE DASH. I HAVE A 74 CAMARO AND THE DASH IS NOT CRACKED, HAVE A FEW 95 CHEVYS, A 95 BUICK, 99 CHEVY IN MY FAMILY AND NONE OF THEM HAVE THE ISSUES WITH THE DASH. THIS IS A ISSUE WITH JUST ABOUT EVERY DODGE RAM OWNER OF THE SAME YEAR! *TR
I WAS MANEUVERING IN A PARKING LOT BACKING UP AND BUMPED INTO A LIFT GATE ON A TRUCK THEN PART OF DASH TOP CAME OFF AND FELL INTO LAP ,LATER COMPLETE DASH BEZEL FELL OFF WHILE GOING DOWN ROAD I HAD TO GRAB BEFORE IT GOT TANGLED UP IN STEERING WHEEL ,NOW THERE ARE CRACKS ALL IN DASH AND GLOVE BOX DASH SEEMS LIKE ITS GOING FALL APART I TRIED TO GET DEALERSHIP THAT I PURCHASED FROM TO REPAIR BUT THEY WOULDN'T DO ANYTHING AND HAVE SINCE CLOSED THIS IS A VERY DANGEROUS SITUATION I PAID 40K FOR A TRUCK THAT IS FALLING APART DODGE/CHRYSLER SHOULD FIX THIS AND MAKE IT RIGHT VERY GOOD TRUCK OTHERWISE. *KB
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE ENTIRE LENGTH OF THE DASHBOARD EXHIBITED NUMEROUS HAIRLINE CRACKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. AN AUTHORIZED DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 209,070 AND THE CURRENT MILEAGE WAS 210,000.
THE DASH HAS SEVERAL CRACKS IN IT.
2002 DODGE DASHBOARD IS COMPLETELY FAILED. FALLING IN AND CREATING SHARP OBJECTS IN BEHIND DASH AND ON FLOORBOARDS. PULLED A SHARP SHARD OF PLASTIC FROM MY SONS MOUTH 2 DAYS AGO THAT I HAD MISSED FROM THE FLOOR BOARD. THE PLASTIC MADE HIS MOUTH BLEED. I'M VERY GLAD HE DIDN'T TRY TO SWALLOW IT. I HOPE OTHERS ARE AWARE OF THIS AND KEEP THE SMALL OBJECTS FROM THE CHILDREN ALSO!! DODGE NEEDS TO FIX THIS SAFETY PROBLEM. NOT TO MENTION WHAT ALL THOSE PLASTIC SHARDS WOULD DO IN AN HIGH SPEED IMPACT SCENARIO. PLEASE LET'S GET THIS PROBLEM FIXED WITH ALL NEW RELIABLE SAFE MATERIAL. DODGE OFFERED ME A FREE DASH THE LAST TIME I CALLED THEM HOWEVER THEY WANTED ME TO PAY FOR LABOR. THE PRODUCT I ASKED IS THE EXACT SAME AND HAS NOT BEEN UPDATED. I'M NOT PAYING FOR THIS TO JUST HAPPEN AGAIN EVEN IF IT IS FOR LABOR ONLY. IT ALSO SUGGESTS THEY KNOW IT IS A SEVERE PROBLEM OR THEY WOULDN'T HAVE OFFERED THAT TO ME. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=DODGE, MODEL=RAM 2500). *TR
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN HE BEGAN TO PERFORM MAINTENANCE ON THE RADIO. WHILE PERFORMING MAINTENANCE, THE DASHBOARD BEGAN TO CRUMBLE AND THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED AND BRITTLE IN NUMEROUS LOCATIONS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 88,000.
MY 2002 DODGE RAM 2500 PICKUP DASH BOARD IS DISINTEGRATING. IT HAS BEEN WELL TAKEN CARE OF AND I HAVE NOT USED ANY SOLVENTS OR PRODUCTS ON IT FOR CLEANING OTHER THAN SOAP AND WATER. I ALSO HAVE A 1999 DODGE RAM THAT DID THE EXACT SAME THING.IT IS A DISGRACE. PIECES WERE NEARLY SWALLOWED BY MY YOUNG CHILD! *TR
I HAVE A 2002 DODGE RAM 2500 AND THE DASHBOARD HAD COMPLETELY CRACKED AND PECED AWAY. THERE ARE SHARP PLSTIC PIECES I FIND EVERYWHERE. THEY SLIDE UNDER THE PEDALS AND CAUSE A DISTRACTION. IM CONSTANTLY GATHERING PEICES LARGE AND SMALL FROM MY DASH FALLING THROUGH WHILE I DRIVE. THE GLARE IT MAKES ON THE WINDSHIELD ALSO IS A DESTRACTION. I FIND MYSELF LOOKING AT THIS MONSTROSITY AND NOT ON THE ROAD. THIS NEEDS TO BE FIXED AND MOST CERTAINLY SHOULD BE A RECALL. WHY WOULD I BUY ANOTHER ONE WHEN ITS JUST GOING TO CAUSE THE SAME PROBLEM AND UPSET ME. *TR
FLYING SHARP OBJECTS. FROM DODGE CRACKING DASH. THIS PROBLEM IS NOT CAUSED BY SUNLIGHT SINCE MY TRUCK IS PARKED UNDER COVER AND IS NOT AVAILABLE TO THE SUN. THE SHARP SHARDS OF PLASTIC BREAK AND CRACK OFF AND MAKE FOR A VERY BAD PLACE TO IMPACT THE HUMAN BODY IF A SAFETY RESTRAINT WERE TO MALFUNCTION OR FAIL COMPLETELY. THE FLYING DEBRIS ALSO POSES A RISK DURING AN IMPACT OR COLLISION. *TR
DASH BOARD CRACKING RIGHT DOWN THE MIDDLE FROM FRONT TO BACK. *TR
VERY BADLY CRACKED DASH ON MY 2002 DODGE RAM TRUCK. ALSO-- EXTREME OXIDATION ON THE HOOD AND ROOFS PAINT. *TR
TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT NOTICED THAT THE DASHBOARD WAS ABNORMAL IN JUNE 2008. IN SEPTEMBER OF 2009, HE WAS WALKING TOWARD THE VEHICLE AND NOTICED A HOLE IN THE DASHBOARD AND THAT IT WAS CAVING INWARD. THE MANUFACTURER ADVISED HIM THAT THEY WERE UNABLE TO OFFER HIM ANY ASSISTANCE SINCE IT WAS NOT A SAFETY ISSUE. THE MANUFACTURER LATER STATED THAT THEY WOULD PAY 25% TOWARDS THE REPAIR IF IT WAS REPAIRED AT AN AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 132,000. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. UPDATED 1/11/09 *CN UPDATED 01/13/10.*JB
TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING, BREAKING, AND FALLING APART. HE NOTICED CHUNKS OF THE DASHBOARD FALLING TO THE FLOOR. THE DEALER STATED THAT THERE WAS NO RECALL AND PROVIDED THE CONTACT WITH A REPAIR ESTIMATE. HE WAS ADVISED TO CALL THE DODGE MANUFACTURER. THE FAILURE MILEAGE WAS 137,000.
I HAVE A 1997 DODGE RAM PU WITH THE DASHBOARD FALLING APART THOUGHT IT WAS JUST NORMAL WEAR AND TEAR UNTIL I INHERITED MY FATHER'S 2002 DODGE RAM DIESEL PU. I NOTICED A COUPLE OF YEARS AGO HIS TRUCK'S DASHBOARD WAS CRACKING BUT DID NOT REALIZE THE EXTENT UNTIL I RECEIVED THE TRUCK LAST YEAR. THE DASHBOARD ON BOTH MY TRUCKS ARE IN TERRIBLE CONDITION WITH GAPING HOLES IN EACH. BOTH HAVE EXPOSED WIRING THAT YOU CAN SEE FROM JUST LOOKING AT THEM. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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