Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
16
Latest Oct 25, 2016
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Apr 4, 2003
What this page shows
Our database holds 16 NHTSA owner-reported complaints for the 2003 Dodge Ram Van. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–16 of 16
Body & structure
Filed Oct 25, 2016
IN JULY OF 2015, THE BRACKET THAT HOLDS THE STEERING ARM TO THE FRAME, ON THE PASSENGER SIDE, COMPLETELY DISCONNECTED AS I WAS MAKING A TURN. THIS I HAD REPAIRED (WELDED) SHORTLY AFTERWARD. THE FRAME WAS DISINTEGRATING FROM UNDERNEATH ME. ON 09/02/2016 THE FRAME TOTALLY SEPARATED WHERE THE STEERING CONNECTS ON THE DRIVERS SIDE, MAKING IT IMPOSSIBLE TO STEER. I FIND THE METAL THAT WAS USED FOR THE FRAME THIN, CHEAP, UNTREATED, AND UNSAFE! 12 YEARS IS MUCH TO SHORT OF TIME FOR A VEHICLE TO BE RETIRED BY A RUSTED FRAME! CHRYSLER HAS A DOCUMENTED COMPLAINT FROM ME ABOUT THIS AND OF COURSE THEY'RE DOING NOTHING ABOUT IT.
NHTSA ID
10918694
Incident
Sep 2, 2016
Mileage
190,000 mi
Powertrain (other)SteeringSuspension
Filed Oct 7, 2015
DRIVING DOWN THE ROAD AT 65 MPH AND LOST TOTAL CONTROL OF VEHICLE STEERING FOUND OUT IT WAS DUE TO A RUSTED FRAMED. TOTALLY UNSAFE VAN. I WAS GLAD IT WAS NOT VERY BUSY ON THE INTERSTATE OR I COULD HAVE BEEN KILLED. I AM VERY DISAPPOINTED A MANUFACTURE CAN HAVE SO MANY COMPLAINTS ONLINE AND NOTHING HAS BEEN DONE. IT IS TOTAL FRAME LOST TO RUST.
NHTSA ID
10780681
Incident
Oct 5, 2015
Mileage
148,505 mi
SteeringSuspension
Filed Dec 25, 2013
FOR 2 DAYS PRIOR TO INCIDENT , NOTICED STEERING WHEEL KEPT CHANGING ORIENTATION WHILE DRIVING IN A STRAIGHT LINE. A LOT OF GROANING AND CREAKING NOISE FROM RIGHT FRONT SUSPENSION IN RIGHT TURNS AS WELL AS VIBRATION AT HIGHWAY SPEED. PARKED VEHICLE AND INSPECTED UNDERSIDE TO FIND THAT IDLER ARM BRACKET WAS TEARING AWAY FROM FRAME RAIL DUE TO ROT. AFTER PARKING VEHICLE , I MOVED IT AROUND IN THE DRIVEWAY NO MORE THAN 3 TIMES BEFORE IDLER ARM BRACKET COMPLETELY SEPARATED FROM THE FRAME RAIL WITH A VERY LOUD POP.. VAN NOW HAS NO STEERING AND IS JUNK SITTING IN MY DRIVEWAY. INSPECTION OF FRONT FRAME RAIL AREA REVEALS HEAVY ROT ON BOTH FRONT FRAME RAILS AND STEERING GEAR MOUNT AS WELL. THE REST OF THE BODY IS TYPICAL FOR 10 YRS OLD IN UPSTATE NY. I HAVE PREVIOUSLY OWNED VEHICLES 20+ YRS OLD WITH BODY ROT , BUT HAVE NEVER HAD ANY FRAME ISSUES ASSOCIATED WITH ROT. AFTER MUCH RESEARCH , THIS APPEARS TO BE QUITE COMMON ON FULL SIZE DODGE VANS. WILL BE FILING A COMPLAINT WITH CHRYSLER CORP. , BUT DON'T EXPECT MUCH TO COME OF IT. ABSOLUTELY AMAZED THAT PEOPLE HAVE NOT DIED AS A RESULT OF THIS DEFECT. CONSIDERING THE NUMBER OF THESE VANS STILL ON THE ROAD , I WOULD CONSIDER THIS A GROWING CONCERN FOR THOSE THAT OWN AND DRIVE THEM AS WELL AS OTHER PEOPLE ON THE ROAD WITH THEM. *TR
NHTSA ID
10557231
Incident
Nov 20, 2013
Mileage
120,993 mi
Electrical
Filed Jun 6, 2013
Fire reported
TL* THE CONTACT OWNS A 2003 DODGE RAM VAN. THE CONTACT STATED THAT WHILE CONTACT WAS SITTING IN THE VEHICLE WITH THE ENGINE RUNNING, SMOKE WAS EMITTED FROM THE VEHICLE. THE DASHBOARD THEN CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXIT VEHICLE WITHOUT INJURY. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS PRESENT AND A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE FIRE BEGAN IN THE AIR CONDITIONING SWITCH. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 30,000. UPDATED 8/19/13 *CN
NHTSA ID
10515477
Incident
Aug 30, 2010
Mileage
30,000 mi
Electrical
Filed Nov 23, 2010
VAN SHUTS DOWN ANY WHERE ANY TIME ANY SPEED AND READS NO BUS THIS HAS BEEN HAPPEN FOR TO LONG AND THEY DON'T EVEN OFFER A SOLUTION.I BOUGHT A SCANNER FOR A 100.00 DOLLARS IT WAS A WASTE OFF MONEY CAN'T READ CODES WITH THE NO BUS ANY WAY IF IT'S NOT THE PCM THEN WHY HAVE CODES FOR ALL THE OTHER SENSORS IF IT TURNS OFF ANYWAY. *TR
NHTSA ID
10367303
Incident
Nov 10, 2010
Mileage
143,508 mi
Interior & seatsSeat belts
Filed Mar 27, 2010
AFTER PURCHASING A PRE-OWNED DODGE RAM CONVERSION VAN, I DISCOVERED THAT THE LATCH SYSTEM IS INCOMPATIBLE WITH COMMERCIALLY AVAILABLE CHILD CAR SEATS THAT I PURCHASED FOR MY CHILD. THE SIDE ATTACHMENTS WORK FINE, BUT THE SEAT BACK EXTENDS TOO FAR UP TO ALLOW THE TIP LATCH HANESS TO REACH THE ATTACHMENT POINT LOCATED UNDER THE SEAT ITSELF.
NHTSA ID
10322497
Incident
Jun 15, 2009
Airbags
Filed Oct 1, 2009
Crash reported1 injury reported
TL*THE CONTACT OWNS A 2003 DODGE RAM VAN. HE CRASHED INTO A TELEPHONE BOOTH WHILE DRIVING 25 MPH. THE VEHICLE WAS COMPLETELY DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THEY PROVIDED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 58,563.
NHTSA ID
10285916
Incident
Aug 6, 2009
Mileage
58,563 mi
Visibility
Filed Sep 5, 2009
COLD WEATHER OUTSIDE. WINDOWS FOG UP AND GET ICE ON THEM. SIDE WINDOWS CAN NOT SEE OUT OF AND FRONT WINDOW GETS OVAL ON IT. MUST USE ICE SCRAPER TO SCRAPE ICE AWAY TO SEE. TOOK TO DEALER, FIRST TIME FIXED FOR ABOUT A YEAR WITH REPLACING A PART IN THE DEFROSTING SYSTEM, NEXT TIME DEALER COULD NOT FIND A PROBLEM. THIS COULD BECOME A DANGEROUS SITUATION AS YOU CANNOT SEE OUT THE WINDOWS AT TIMES AND I HAVE HAD TO PULL OVER. GETS WORSE AT HIGHER SPEEDS. *TR
NHTSA ID
10282950
Incident
Nov 25, 2008
Mileage
30,000 mi
Electrical
Filed Sep 27, 2008
Fire reported
THIS VEHICLE BELONGS TO VERIZON COMMUNICATIONS. THE VAN HAD AN UNDER HOOD FIRE THAT ORIGINATED IN THE ABS MODULE AREA WHILE PARKED. THE VAN IS DECLARED A "TOTAL LOSS". DAIMLERCHRYSLER ISSUED SAFETY RECALL D20 IN 2004 TO ADDRESS THIS PROBLEM BUT THE RECALL REPAIR HAS NOT CORRECTED THE PROBLEM. VERIZON HAS HAD 29 UNDER HOOD FIRE INCIDENTS THAT OCCURRED AFTER THE RECALL WAS PERFORMED. THIS IS AN UNSAFE CONDITION THAT WARRANTS FURTHER INVESTIGATION AND ACTION. *TR
NHTSA ID
10243637
Incident
Oct 19, 2007
Mileage
21,000 mi
Visibility
Filed Feb 11, 2007
WINDOWS IN 2003 DODGE RAM VAN FOG UP AND FROST IN COLD TEMPERATURES. THE FASTER I GO, THE MORE IT FROSTS UP. WE HAVE TO USE AN ICE SCRAPER ON THE INSIDE, WHICH IS A SAFETY CONCERN. WHEN I PARK THE VAN FOR A FEW MINUTES, IT DEFROSTS. CHRYSLER SAYS THAT IT IS A COMMON PROBLEM AND THERE IS NOTHING THAT THEY CAN DO FOR IT. AIR IS LEAKING FROM SOMEWHERE IN THE VAN. *JB
NHTSA ID
10182251
Incident
Nov 5, 2006
Electrical
Filed May 23, 2005
DT: 2003 DODGE CARAVAN, THE MAIN COMPUTER SHUTS THE CAR OFF. TOOK IT TO THE SHOP, AND THEY SAID IT WAS NOT THE IGNITION SWITCH BUT THE MAIN COMPUTER ITSELF. WITH OUT THE COMPUTER ON, THE CAR STAYS ON. WHEN VEHICLE WAS PURCHASED, THE EXTENDED WARRANTY WAS REQUESTED BUT FOUND OUT ON 5/20/05 THAT IT HAD NOT BEEN ADDED TO PURCHASE PRICE.
NHTSA ID
10121933
Incident
May 20, 2005
Mileage
50,000 mi
Visibility
Filed Feb 26, 2005
IN COLD WEATHER ALL WINDOWS IN THE VAN FREEZE UP. I HAVE TO TURN THE DEFROST BLOWER TO HIGH JUST TO SEE OUT THE FRONT OF THE WINDSHIELD. TO TURN EITHER LEFT OR RIGHT I HAVE TO LOWER THE DRIVER AND PASSENGER WINDOWS TO SEE IF THERE IS ONCOMING CARS. GOING DOWN THE INTERSTATE I AM NOT ABLE TO SEE OUT THE SIDE VIEW MIRRORS. THE ONLY WAY TO SEE A LITTLE IS TO USE MY ICE SCRAPER ON THE INSIDE OF THE VAN. HAVING FOUR SMALL CHILDREN IN THE VAN I SEE THIS AS A MAJOR SAFETY CONCERN. I HAVE SENT IT TO THE DODGE DEALER AND THEY TOLD ME THERE IS NOTHING THAT CAN BE DONE. THEY HAVE EVEN SAID THEY HAVE CONTACTED CHRYSLER ABOUT THE PROBLEM. *JB
NHTSA ID
10112216
Incident
Feb 26, 2005
Visibility
Filed Dec 20, 2004
THE DRIVER AND PASSENGER SIDE WINDOWS FOG UP AND ICE OVER WHILE DRIVING IN FREEZING TEMPERATURES. TYPICALLY THE FRONT WINDSHIELD ALSO FOGS OVER ON THE CORNERS FORMING AN OVAL THAT IS FOG FREE. TURNING THE VENT SYSTEM TO FULL DEFROST DOES VERY LITTLE TO REMOVE THE FOG AND FROST. I HAVE HAD TO PURCHASE FANS TO ASSIST IN KEEPING MY WINDOWS CLEAR. THIS CONDITION PREVENTS ME FROM BEING ABLE TO USE MY SIDE MIRRORS AS WELL AS SEEING IF THERE IS ON COMMING TRAFFIC WHEN ATTEMPTING TO TURN, TYPICALLY I HAVE TO OPEN THE WINDOW OR EVEN THE DOOR IF THE FROST IS SO BAD THAT THE WINDOW WILL NOT ROLL DOWN (SUCH AS WHEN DRIVING FOR A COUPLE OF HOUR.). I HAVE TAKEN THE VEHICLE TO THE DEALER TO LOOK AT AND THEY HAD NO SOLUTION, THEY EVEN CONTACED THE MANUFACTURER WHO BASICALLY SAID THAT'S "NORMAL". I HAVE SEEN AT LEAST TWO OTHER DODGE RAM VAN'S THAT HAVE HAD THE SAME PROBLEM.*AK
NHTSA ID
10104111
Incident
Dec 1, 2004
Mileage
14 mi
Exterior lighting
Filed Feb 19, 2004
AFTER DRIVING FOR A FEW HOURS WITH THE LIGHTS ON IN THE EVENING TIME THE HEADLIGHTS HAVE HAD OCCASSION TO SIMPLY GO OUT. IF I STOP FOR ABOUT 10 MIN OR SO THE LIGHTS WILL COME BACK ON. I WITNESSED ANOTHER VAN EXPERIENCE THE SAME THING AND FOLLOWED THE DRIVER TO CONFIRM THE SITUATION. THAT DRIVER ADVISED THAT THEIR IS A BAD SWITCH THAT GETS TO MUCH VIBRATION AND NEEDS TO BE REPLACED. SO FAR I'VE BEEN LUCKY AND HAVE BEEN ABLE TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD WITHOUT ANY DAMAGE.
NHTSA ID
10058535
Incident
Feb 19, 2004
Mileage
7,179 mi
Electrical
Filed Jun 20, 2003
WHEN THE CONSUMER ATTEMPTED TO PASS A LINE OF MOTOR VEHICLE, A COMPUTER WITHIN THE VEHICLE TURNED OFF THE FUEL PUMP AT EIGHTY SIX MPH, THIS CAUSED THE ENGINE TO CUT OFF AND ALMOST CAUSED A NEAR FATAL HEAD ON COLLISION. *TT (LAWYER ON BEHALF OF CLIENT MR. DAVID ROMANAK). *JB
NHTSA ID
10026527
Powertrain (other)
Filed Apr 4, 2003
THE VEHICLE WAS SERVICE 4 TIMES FOR PROBLEMS WITH THE SHIFTING GEARS. (ROADTREK RECREATIONAL VEHICLE). *JB
NHTSA ID
10011697
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.