RoadVitals

2016 E-One Quest Ii

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Oct 14, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2016 E-One Quest Ii. 3 safety recalls have been issued covering this model year; and 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V730000

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Oct 14, 2019
1,603 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.
The risk: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.
The remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.
E-One IncorporatedView on NHTSA.gov
18V019000

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Jan 9, 2018
1,147 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain 2013-2017 Cyclone II, Typhoon, and Quest II emergency vehicles equipped with a Cummins ISL, L9, ISX15, or X15 engine. The affected engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.
The risk: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies.
The remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began on February 19, 2018. Owners may contact E-One customer service at 1-352-861-3612.
E-One IncorporatedView on NHTSA.gov
16V293000

EQUIPMENT

May 12, 2016
140 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain model year 2015-2016 Cyclone II, Quest II and Typhoon emergency vehicles manufactured May 1, 2015, to March 31, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.
The risk: If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.
The remedy: E-One will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on June 6, 2016. Owners may contact E-One customer service at 1-352-861-3612 or Hale customer service at 1-800-533-3569.
E-One IncorporatedView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

MIC-EONE-080320

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING

TSB report for July, 2020. One TSB was sent for the month of July. The TSB only applies to E-ONE chassis' with Cummins Export engines.

MIC-EONE030320

EQUIPMENT

E-ONE, Inc. TSB report for the month of February 2020.

MIC-EONE 020420

EQUIPMENT

E-ONE, Inc. TSB report for January 2020 sent 02/03/20 missing Index of Manufacturer (MFR) Communications. This communication is to add that record.

2018-1048

EQUIPMENT; FUEL SYSTEM, GASOLINE

E-ONE has identified that a large number of DEF tank senders that have been returned for evaluation have been diagnosed as no fault found from the manufacturer. In an effort to minimize this in the future, we are sending this bulletin along with troubleshooting steps for your technicians to use when you receive customer complaints related to DEF tank gauge level issues.

2018-1047

ELECTRICAL SYSTEM:WIRING

During a routine truck delivery inspection a malfunction of the air flow restriction indicator light was detected. Our investigation determined that the malfunction was introduced in 2007 with the launch of the new ISSPRO gauge cluster. The new dash gauge cluster changed the requirement for air flow sensor signal from active high to active low. This malfunction went unnoticed until now due to our published air filter routine maintenance requirements and the air filter?s longevity. Revised units affected by year.

2016-0894

EQUIPMENT

E-ONE WOULD LIKE TO MAKE SURE CUSTOMERS ARE AWARE OF THE PROPER AERIAL OPERATING SEQUENCE WHEN USING THEIR HP100 PLATFORMS. WHEN SETTING UP OUTRIGGERS IT IS EXPECTED THAT THE SYSTEM BE TRANSFERRED TO AERIAL MODE AFTER OUTRIGGERS ARE SET, EVEN IF YOU DO NOT INTEND ON USING THE AERIAL DEVICE RIGHT AWAY. THE AERIAL CIRCUIT HAS BETTER COOLING CAPACITY AND OPERATES AT A LOWER STANDBY PRESSURE THAN THE OUTRIGGER SYSTEM. THE OUTRIGGER SYSTEM OPERATES ON A HIGH PRESSURE STANDBY SYSTEM TO ENSURE RESPONSIVE AND TIMELY DEPLOYMENT OF OUTRIGGERS. IF THE PTO IS LEFT ENGAGED FOR EXTENDED PERIODS OF TIME, WHILE THE SYSTEM IS IN JACK MODE, IT COULD OVERHEAT. IT IS ALSO EXPECTED OF THE CUSTOMER TO DISENGAGE THE PTO WHENEVER THE SYSTEM IS NOT USED. IF THE OUTRIGGERS ARE SET, AND THE AERIAL DEVICE IS NOT NEEDED, PLEASE EITHER TURN OFF THE PTO OR ENGAGE THE AERIAL SYSTEM WITHIN 10 MINUTES.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

E-One Quest Ii by model year
YearComplaintsRecallsInvestigationsIssue Index
2021030—
2020040—
2019040—
2018030—
2017040—
2016Viewing030—
2015050—
2014030—
2013020—
2012010—
2011010—
2010010—
2009010—
2008010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.