RoadVitals

2023 Entegra Cornerstone

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Feb 29, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2023 Entegra Cornerstone. 5 safety recalls have been issued covering this model year; and 16 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V161000

STEERING

Feb 29, 2024
286 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2023-2025 Entegra Coach Anthem and Cornerstone motorhomes. The steering gear may have foreign material inside the gear that could build pressure within the system, resulting in a loss of power steering assist.
The risk: A sudden loss of power steering assist can increase the risk of a crash.
The remedy: Dealers will remove and replace the steering gear, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is Shyft Group 24V-052.
Jayco, Inc.Manufacturer number Shyft Group 24V-052View on NHTSA.gov
24V061000

SEATS

Feb 1, 2024
148 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages."
The risk: A loose or detached seat assembly increases the risk of injury.
The remedy: Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.
Jayco, Inc.Manufacturer number 9903602View on NHTSA.gov
23V224000

ELECTRICAL SYSTEM:SOFTWARE

Mar 30, 2023
972 units potentially affected
The defect: Jayco, Inc. (Jayco) is recalling certain 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. A vehicle control module software error may cause loss of drive power or loss of key safety functions, such as loss of head lights or windshield wipers.
The risk: A sudden loss of drive power, or reduced visibility from a loss of head lights or windshield wipers can increase the risk of a crash.
The remedy: Dealers will reprogram the vehicle control module, free of charge. Owner notification letters are expected to be mailed May 1, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc.Manufacturer number Spartan 23V-062View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 25-025

ELECTRICAL SYSTEM

Technical Service Bulletin (TSB) A/C Isn’t blowing cold air. Instruction on how to replace updated condenser fan relay harness to prevent any potential for A/C failure.

TSB 25-001

ELECTRICAL SYSTEM

Go Power IC (Inverter Charger) Firmware does not have latest update. Instruction on how to update the latest version for optimal system operation.

SRP 24-013

ELECTRICAL SYSTEM

SRP ( Standard Repair Instruction) In certain conditions the Inverter/Charger shuts down due to high temp battery fault. Instructions to inspect and add larger battery cables.

24-008

TSB (Technical Service Bulletin) Network Device Software Update Instructions for Camera Control Interface.

SRP 24-005

STRUCTURE:BODY:ROOF AND PILLARS

Standard Repair Procedure (SRP) Instructions on how to replace the plywood decking on the roof assembly. Repair may be necessary if there are roof cracks which creates a potential for a leak.

SRP 24-006

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Standard Repair Procedure (SRP) - Instructions on how to secure shower surround.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Entegra Cornerstone by model year
YearComplaintsRecallsInvestigationsIssue Index
2026030—
2025060—
2024040—
2023Viewing050—
2022140—
2021160—
2020150—
2019150—
2018440—
2017660—
2016040—
2015040—
2014060—
2013070—
2012060—
2011030—
2010050—
2008010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.