2014 Ford C-Max Energi Owner Complaints

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.

NHTSA ID

11675104

Incident

Jul 4, 2025

Mileage

110,700 mi

The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11518212

Incident

Feb 1, 2023

The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was loose, causing the door to not open properly. The contact took the vehicle to the local dealer who diagnosed that the door panel was damaged and need to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

NHTSA ID

11440251

Incident

Nov 1, 2021

Mileage

92,000 mi

2014 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO DEFECTIVE CHARGING CORD FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS

NHTSA ID

11290553

Incident

Dec 1, 2018

MY DAUGHTER DROVE THE 2014 FORD C MAX TO PICK UP MY YOUNGER DAUGHTER AND HAD A BLOWOUT WITH HER TIRE ON JUNE 26, 2019. SHE HEARD THE FRONT TIRE POPPED AND HAD TO MERGE FROM THE LEFT LANE TO THE RIGHT SHOULDER. THE SIDEWALL HAD A HOLE AND WASN'T ABLE TO FIX SO HAD TO CALL THE TOW TRUCK. THIS OCCURRED ON HIGHWAY 4 WHICH DIDN'T HAVE ANY ROAD CONSTRUCTION AND SHE DIDN'T RUN OVER ANYTHING. I AM CONCERNED WITH THE INTEGRITY OF THE TIRES. THE MILEAGE IS 43600 AND THE TREADS ARE STILL GOOD. I'VE REPLACED TWO TIRES SINCE EVEN TREADS NEED TO BE PAIRED UP. TWO NEW TIRES IN THE FRONT AND THE ORIGINAL TIRES ON THE REAR. I'VE KEPT THE THIRD TIRE FOR FUTURE USE. HEARING THE WHOLE FACT FROM MY DAUGHTER AM CONCERNED OF THE ORIGINAL TIRES AS WELL AS THE NEW TIRES SINCE REPLACED WITH THE SAME BRAND. THE BRAND IS MICHELIN ENERGY SAVER.

NHTSA ID

11228770

Incident

Jun 26, 2019

Mileage

43,601 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE VEHICLE WAS SERVICED AT ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS SUPPOSED TO GET AN "AS" CORD; HOWEVER, THE MECHANIC INSTALLED AN "AH" CORD INSTEAD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

NHTSA ID

11197209

Incident

Apr 13, 2018

Mileage

23,000 mi

I STILL HAVE NOT RECEIVED A NOTICE FROM FORD THAT THE RECALL 18V-592 PARTS ARE IN STOCK TO REPLACE THE RECHARGER CORD. I WAS NOTIFIED ORIGINALLY ON SEPT 2018 BUT NOW 6 MONTHS LATER NO NOTIFICATION OF PARTS AVAILABLE. THE CAR CANNOT BE CHARGED USING 110V POWER AS FORD RECALL NOTICE SAID TO QUIT USING THE DEFECTIVE CHARGE CORD.

NHTSA ID

11191534

Incident

Mar 26, 2019

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000(ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2018. AFTER CONTACTING THE DEALER (TUTTLE CLICK FORD, 9501 RESEARCH DR, IRVIN, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11184610

Incident

Sep 1, 2018

THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF

NHTSA ID

11182029

Incident

Jan 17, 2019

I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. I HAVE BEEN LATE TO WORK TWICE. AND TWO OF THE MORNINGS THE CAR DID START IT HAD BEEN ON THE BATTERY CHARGER OVERNIGHT. I WAS ABLE TO GET TO WORK THESE TWO MORNINGS, BUT 4 HOURS LATER WHEN I WENT OUT TO GO TO LUNCH THE BATTERY WAS DEAD AGAIN.I AM TYPING THIS ON MY LUNCH HOUR AS I SIT AT MY DESK. CAR IS DEAD AGAIN AND I CAN'T LEAVE. I READ ALL THE ISSUES OTHER OWNERS ARE HAVING THAT ARE JUST LIKE MINE AND DO NOT KNOW WHY FORD HAS REFUSED TO ISSUE A RECALL. I HAVE TO CARRY AROUND JUMPER CABLES AND A BATTERY CHARGER IN MY CAR AND HOPE SOMEONE COMES ALONG TO ASSIST ME. THIS CAR IS UNRELIABLE. THEN NOVEMBER 17 WHEN WE WERE IN BRANSON, MO FOR THANKSGIVING THE REAR TAILGATE LATCH FAILED. IT HAS NOT WORKED SINCE. I UNDERSTAND ANOTHER OF FORD'S ISSUES. WE HAVE ADJUSTED THE REAR BUMPER PADS PER FORD'S RECOMMENDATION FOR THAT ISSUE.IT DID NOT HELP. NOW I HAVE TO TAKE IT IN THE FORD DEALER ON 12/15 AND HAVE THAT REPLACED TO THE TUNE OF $358.00. HOW CAN THEY GET AWAY WITH ISSUES WITH NO ACCOUNTABILITY?

NHTSA ID

11161151

Incident

Dec 13, 2018

AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

NHTSA ID

11153596

Incident

Nov 24, 2018

Mileage

40,992 mi

I NOW FIND THAT THE CHARGER FOR THE CAR BATTERY WAS RECALLED ABOUT 6 WEEKS AGO AND THERE IS NO REPLACEMENT AVAILABLE AS YET. THE CHARGER IS SUPPOSED TO ADD 18 MILES TO THE BATTERY BUT LAST TIME I PLUGGED IT IN WHILE PARKED IN FRONT OF MY HOUSE, OVERNIGHT (ABOUT 10 HOURS) IT TOOK 10 MGW, AND CHARGED FOR ONE MILE. AND THE CHARGER WAS HOT. IT WAS PLUGGED DIRECTLY INTO A WALL SOCKET OUTSIDE MY HOUSE.

NHTSA ID

11132699

Incident

Sep 25, 2018

Mileage

50,700 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

11064444

Incident

Jan 20, 2018

Mileage

60,000 mi

FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT PULL OVER. THIS EPISODE DESTROYED A BRAND NEW SET OF TIRES. FORD IS WELL AWARE OF THIS ISSUE BUT THEY REFUSE TO RECOGNIZE IT. I EVEN PAID A FORD DEALER TO UPGRADE MY FIRMWARE IN THE HOPE THAT WOULD FIX THE ISSUE. IT DID NOT! I ALSO REPLACED MY SUPPLEMENTAL BRAKE UNIT WITH ANOTHER BRAND WITH THE EXACT SAME RESULT. I DON'T BELIEVE THE SOLUTION IS REALLY THAT DIFFICULT, EITHER THE C-MAX BRAKES SHOULD BE ACTIVE OR INACTIVE WHEN THE IGNITION IS 'OFF' AND THE VEHICLE IS IN MOTION. BOUNCING BETWEEN THOSE STATES IS EXTREMELY DANGEROUS.

NHTSA ID

11060745

Incident

May 22, 2017

Mileage

30,000 mi

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.

NHTSA ID

11016422

Incident

Aug 20, 2017

Mileage

32,000 mi

120 VOLT CONVENIENCE CHARGING CORD HEATS UP >150 DEGREES F WHILE CHARGING, AS CHECKED BY A DIGITAL THERMOMETER, RESULTING IN BROWNING OF THE ELECTRICAL OUTLET (PICTURE ENCLOSED). OUTLET IS A STANDARD 120VOLT 15AMP GFCI OUTLET WITH NOTHING ELSE CONNECTED. TESTED ON A DIFFERENT OUTLET WITH SIMILAR RESULTS PICTURE ENCLOSED).*DT *JS

NHTSA ID

11015188

Incident

Aug 13, 2017

Mileage

33,265 mi

THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.

NHTSA ID

11012155

Incident

Jul 31, 2017

Mileage

36,000 mi

THE CAR DID THE SAME THING THIS MORNING, 7/14/2017, SLIPPED OUT OF GEAR ON THE DOWN GRADE IN LOW. I JUST FILED A REPORTED OF 2 OTHER INSTANCES OVER THE PAST 2 MONTHS OF THE SAME NATURE YESTERDAY 7/13/2017. I ALSO REPORTED TO OUR LOCAL FORD AGENCY THIS MORNING ( AUTONATION FORD IN TORRENCE, CA). IT WAS SUGGESTED THAT THE NEXT TIME THIS HAPPENS HAVE IT TOWED IN AND LET THEM CHECK THE COMPUTER.

NHTSA ID

11005313

Incident

Jul 14, 2017

THERE IS A RECALL ON DOOR LATCH. FORD IS MAKING IT IMPOSSIBLE TO GET MY CAR FIXED BECAUSE THEY WILL NOT ALLOW THE DEALERDHIP TO ORDER MORE THAN ONE SET OF PARTS AT A TIME. THE DEALERSHIP MUST COMPLETE ONE WORK ORDER BEFORE THE NEXT CAR'S PARTS CAN BE ORDERED, MAKING IT ESSENTIALLY IMPOSSIBLE TO MAKE AN APPOINTMENT TO GET THE RECALL ISSUE RESOLVED.

NHTSA ID

11000959

Incident

Jun 22, 2017

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 40 MPH, THE LATCHES FAILED AND ALL FOUR OF THE DOORS OPENED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THEY COULD ONLY PERFORM THE REPAIR WITH ANOTHER DEFECTIVE PART BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE CORRECT PARTS TO CONDUCT THE RECALL REPAIR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED DUE TO THE FAULTY REPAIR PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

NHTSA ID

10969019

Incident

Nov 15, 2016

Mileage

13,000 mi

WE HAVE NOTICED A TEMPERATURE PROBLEM WHEN CHARGING WITH OUR FORD SUPPLIED 120 VOLT EVSE FM58-10B706AE, MANUFACTURE DATE: 14122, FOR OUR 2014 FORD C-MAX-ENERGI, WITH 29,100 MILES. ON AUGUST 24, 2016, I DID SOME INITIAL TEMPERATURE TESTING ON WITH AN INFRARED THERMOMETER. THE HIGHEST RECORDED TEMPERATURE ON THE OUTSIDE OF THE PLUG INDICATED 192.2 DEGREES. WHILE ATTEMPTING TO RECORD AMPERAGE AT THE OUTLET THE 15 AMP RATED TESTER BEGAN TO MELT. WE HAD THE CAR AND EVSE IN WITH OUR LOCAL FORD DEALER ON AUGUST 25, 2016 AND SEPTEMBER 13, 2016 TO BE CHECKED. AFTER BEING CHECKED AND HAVING A REPAIR MADE TO THE VEHICLE WE WERE TOLD THAT THE EVSE WAS WARM BUT NOTHING WRONG WITH IT BECAUSE IT CHARGED THE VEHICLE. WE WERE ALSO TOLD THAT IF WE WERE CONCERNED THEN WE SHOULDN'T LEAVE IT CHARGING UNATTENDED. WE STOPPED USING THE FORD SUPPLIED EVSE. ON FEBRUARY 7, 2017, I TOOK THE TIME TO RECORD THE INFORMATION BELOW. THE HIGHEST TEMPERATURE AREAS ARE ON THE PLUG AND WIRE CABLE JUST BELOW THE PLUG. TIMEDURATIONPLUG TEMPERATURELINE (HOT) BLADE TEMPERATUREVOLTAGE AT OUTLETAMPERAGE AT OUTLETAMPERAGE AT CARHERTZ 6:45 PM00:005250120.80060 6:46 PM00:01547412112.11260 7:05 PM00:2093157120.71211.960 7:15 PM00:30119192120.611.911.860 8:00 PM01:15118178120.81211.860 8:30 PM01:45110175121.61211.960 9:00 PM02:15115206120.41211.960 9:40 PM02:55114176121.61211.960 TESTING CONDUCTED ON A DEDICATED 20 AMP CIRCUIT WITH A SINGLE 20 AMP DUPLEX OUTLET CONNECT AT CIRCUIT PANEL VIA 24" 12 GAUGE COPPER WIRE. AMPERAGE MEASURED USING A DIGITAL CLAMP AMMETER. VOLTAGE MEASURED USING A DIGITAL VOLTAGE METER WITH DIRECT CONTACT PROBES. HERTZ MEASURED USING A DIGITAL HERTZ METER WITH DIRECT CONTACT PROBES. TEMPERATURE MEASURED USING A DIGITAL THERMOMETER WITH DIRECT CONTACT PROBE. AMBIENT TEMPERATURE WAS 50 DEGREES.

NHTSA ID

10950391

Incident

Feb 7, 2017

Mileage

29,100 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPLACED OR REPURCHASED. UPDATED 09/20/2017*JS

NHTSA ID

10906166

Incident

Jul 26, 2016

Mileage

52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PLUGGED IN AND RECHARGING IN THE GARAGE. TWO HOURS LATER, AN EXTENSIVE FIRE ERUPTED FROM THE CHARGE CORD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. THE DEALER TESTED THE VEHICLE AND STATED THAT THE CHARGE CORD OVERHEATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN, BUT WAS NOT ABLE TO DETERMINE THE SPECIFIC CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY A DEALER AND THE INSURANCE ADJUSTER. THE COSMETIC DAMAGES WERE REPAIRED, BUT THE CONTACT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RECUR. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA ID

10894712

Incident

Aug 6, 2015

THE CHARGE HOUSING CAP FELL OFF. DEALER SAYS IT AFFECTS THE CHARGING CAPACITY $500 CHEAP CRAP!!!! IT DID NOT EVEN LAST 2-YEARS!!!! HOW CAN U ABUSE IT WHEN ALL U DO IS PUSH A BUTTON!! NEVER MORE... A FORD!!!

NHTSA ID

10876018

Incident

Jun 18, 2016

WE GET A "FAULT IN CHARGING" ERROR MESSAGE WHEN WE TRY TO CHARGE THE VEHICLE

NHTSA ID

10875607

Incident

Jun 20, 2016