2014 Ford C-Max Energi Problems

2014 FORD C-MAX ENERGI. CONSUMER WRITES IN REGARDS TO DEFECTIVE CHARGING CORD FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE VEHICLE WAS SERVICED AT ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS SUPPOSED TO GET AN "AS" CORD; HOWEVER, THE MECHANIC INSTALLED AN "AH" CORD INSTEAD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.

THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF

I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. I HAVE BEEN LATE TO WORK TWICE. AND TWO OF THE MORNINGS THE CAR DID START IT HAD BEEN ON THE BATTERY CHARGER OVERNIGHT. I WAS ABLE TO GET TO WORK THESE TWO MORNINGS, BUT 4 HOURS LATER WHEN I WENT OUT TO GO TO LUNCH THE BATTERY WAS DEAD AGAIN.I AM TYPING THIS ON MY LUNCH HOUR AS I SIT AT MY DESK. CAR IS DEAD AGAIN AND I CAN'T LEAVE. I READ ALL THE ISSUES OTHER OWNERS ARE HAVING THAT ARE JUST LIKE MINE AND DO NOT KNOW WHY FORD HAS REFUSED TO ISSUE A RECALL. I HAVE TO CARRY AROUND JUMPER CABLES AND A BATTERY CHARGER IN MY CAR AND HOPE SOMEONE COMES ALONG TO ASSIST ME. THIS CAR IS UNRELIABLE. THEN NOVEMBER 17 WHEN WE WERE IN BRANSON, MO FOR THANKSGIVING THE REAR TAILGATE LATCH FAILED. IT HAS NOT WORKED SINCE. I UNDERSTAND ANOTHER OF FORD'S ISSUES. WE HAVE ADJUSTED THE REAR BUMPER PADS PER FORD'S RECOMMENDATION FOR THAT ISSUE.IT DID NOT HELP. NOW I HAVE TO TAKE IT IN THE FORD DEALER ON 12/15 AND HAVE THAT REPLACED TO THE TUNE OF $358.00. HOW CAN THEY GET AWAY WITH ISSUES WITH NO ACCOUNTABILITY?

THERE IS A RECALL ON DOOR LATCH. FORD IS MAKING IT IMPOSSIBLE TO GET MY CAR FIXED BECAUSE THEY WILL NOT ALLOW THE DEALERDHIP TO ORDER MORE THAN ONE SET OF PARTS AT A TIME. THE DEALERSHIP MUST COMPLETE ONE WORK ORDER BEFORE THE NEXT CAR'S PARTS CAN BE ORDERED, MAKING IT ESSENTIALLY IMPOSSIBLE TO MAKE AN APPOINTMENT TO GET THE RECALL ISSUE RESOLVED.

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.

THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.

The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was loose, causing the door to not open properly. The contact took the vehicle to the local dealer who diagnosed that the door panel was damaged and need to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 40 MPH, THE LATCHES FAILED AND ALL FOUR OF THE DOORS OPENED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THEY COULD ONLY PERFORM THE REPAIR WITH ANOTHER DEFECTIVE PART BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE CORRECT PARTS TO CONDUCT THE RECALL REPAIR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED DUE TO THE FAULTY REPAIR PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

AFTER TRAVELING ABOUT 3,000 MILES TOWING OUR 2014 COAX ENERGI WITHOUT ANY PROBLEMS WE HAD COME TO A STOP AND WHERE MAKING A LEFT TURN AS WE FINISHED THE LEFT TURN AS THE CARS TIRES STARTED TO COME BACK TO CENTER THE TIRES BEGAN SHAKING BACK AND FORTH VIOLENTLY AND ONLY STOPS AFTER YOU COME TO A STOP. THIS ONLY HAPPENS WHEN BEING TOWED BEHIND AN RV. I HAVE FOUND A COUPLE OF POSTS IN THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM WITH THE FORD COAX ENERGI. FORD HAS NO ANSWER FOR THIS. THE CARS MANUAL STATES THAT IT IS TOWABLE BEHIND A MOTORHOME AND IT WAS FOR THE FIRST 3,000 MILES THEN THE DREADED DEATH WOBBLE STARTED. MY BEST GUESS IS THAT SOMETHING HAPPENED TO THE SUSPENSION AFTER THE 3,OOO MILES BUT SO FAR FORD CAN FIND NOTHING WRONG.

MY DAUGHTER DROVE THE 2014 FORD C MAX TO PICK UP MY YOUNGER DAUGHTER AND HAD A BLOWOUT WITH HER TIRE ON JUNE 26, 2019. SHE HEARD THE FRONT TIRE POPPED AND HAD TO MERGE FROM THE LEFT LANE TO THE RIGHT SHOULDER. THE SIDEWALL HAD A HOLE AND WASN'T ABLE TO FIX SO HAD TO CALL THE TOW TRUCK. THIS OCCURRED ON HIGHWAY 4 WHICH DIDN'T HAVE ANY ROAD CONSTRUCTION AND SHE DIDN'T RUN OVER ANYTHING. I AM CONCERNED WITH THE INTEGRITY OF THE TIRES. THE MILEAGE IS 43600 AND THE TREADS ARE STILL GOOD. I'VE REPLACED TWO TIRES SINCE EVEN TREADS NEED TO BE PAIRED UP. TWO NEW TIRES IN THE FRONT AND THE ORIGINAL TIRES ON THE REAR. I'VE KEPT THE THIRD TIRE FOR FUTURE USE. HEARING THE WHOLE FACT FROM MY DAUGHTER AM CONCERNED OF THE ORIGINAL TIRES AS WELL AS THE NEW TIRES SINCE REPLACED WITH THE SAME BRAND. THE BRAND IS MICHELIN ENERGY SAVER.

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE VEHICLE WAS SERVICED AT ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE VEHICLE WAS SUPPOSED TO GET AN "AS" CORD; HOWEVER, THE MECHANIC INSTALLED AN "AH" CORD INSTEAD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUESTED TO HAVE THE VEHICLE REPLACED OR REPURCHASED. UPDATED 09/20/2017*JS

FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT PULL OVER. THIS EPISODE DESTROYED A BRAND NEW SET OF TIRES. FORD IS WELL AWARE OF THIS ISSUE BUT THEY REFUSE TO RECOGNIZE IT. I EVEN PAID A FORD DEALER TO UPGRADE MY FIRMWARE IN THE HOPE THAT WOULD FIX THE ISSUE. IT DID NOT! I ALSO REPLACED MY SUPPLEMENTAL BRAKE UNIT WITH ANOTHER BRAND WITH THE EXACT SAME RESULT. I DON'T BELIEVE THE SOLUTION IS REALLY THAT DIFFICULT, EITHER THE C-MAX BRAKES SHOULD BE ACTIVE OR INACTIVE WHEN THE IGNITION IS 'OFF' AND THE VEHICLE IS IN MOTION. BOUNCING BETWEEN THOSE STATES IS EXTREMELY DANGEROUS.

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.