2004 Ford Escape Problems

The body panel around the rear driver side shock mount has almost completely rusted away. Driving one day, I started to hear a loud clunking noise from the rear driver side. It started to get louder the more I drove it. Upon inspection, I found the body panel had completely rusted around the shock mount tower, which is only now connected to the rear floor panel. Without the support of the rest of the body panel, the metal is slowing ripping away where it is connected to the floor if it is driven. The vehicle is completely unsafe to drive now as the rear shock could rip away from the vehicle at any moment. There have been many complaints of this happening on the rear passenger side, which I also had on this vehicle. Roughly 5 years ago, I had an independent auto body shop repair rust on the passenger side shock mount/body panel where it had rusted through. I noticed a hole in the body panel when changing the rear shocks, but it was not large enough or bad enough at that point to create a safety issue. So, I had time to safety get it to an auto body shop for repair before it got bad. This same issue has now happened on the driver side and I am left with a car that is unsafe to drive. When the other side was repaired, there was no sign of rust or concern on the other side. So, it has completely rusted through in that 5-year time frame. I inquired about repairing this with an auto body shop, and I was told that the rust is too significant to repair safely and cost effectively. It would require extensive metal repair on the body and frame underneath it. This absolutely could have put myself, my passengers, and other drivers at risk if the rear shock and mount had unexpectedly ripped away from the body of the vehicle. It could have ripped through the rear body of the car or come in contact with the rear wheel while driving, causing a significant risk of losing control of the vehicle.

in an attempt t improve the safety and drivability of m 2004 ford escape I went to have my shocks, struts, control arms, sway bar end links and ball joints and steering arms replaced. upon the installation I was informed that the rust on the sub frame is at a critical level and in danger of catastrophic failure. I did some research and found that the recall on the sub frame existed. however my local dealership denied that this recall existed for my vehicle. I was able to get the majority of the parts installed but there is issues with the threads inside the subframe that the hardware attaching the suspension components to the vehicle. I am reading that the "fix" for this recall is installing a support brace but do not fee that is an acceptable repair as the wheels may literally fall off of the car taking the front suspension with them as they go.

The contact owned a 2004 Ford Escape. The contact's son stated while driving at approximately 45 MPH, he lost control of the vehicle and rolled. The contact stated that her son had gone unconscious and did not remember any details. The contact arrived at the scene and saw that the vehicle had rolled into a ditch. The contact stated that the vehicle had been rolled back over onto its four wheels. The contact noted that none of the air bags had deployed. The contact stated that the police were on the scene but had not issued a report. The contact drove her son to a local hospital where he received stitches to close a cut over his left eye on his forehead. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The contact was not aware of NHTSA Campaign Number: 14V165000 (Structure). The manufacturer had not been notified of the failure. The failure mileage was approximately 217,000.

The body panel around the rear driver side shock mount has almost completely rusted away. Driving one day, I started to hear a loud clunking noise from the rear driver side. It started to get louder the more I drove it. Upon inspection, I found the body panel had completely rusted around the shock mount tower, which is only now connected to the rear floor panel. Without the support of the rest of the body panel, the metal is slowing ripping away where it is connected to the floor if it is driven. The vehicle is completely unsafe to drive now as the rear shock could rip away from the vehicle at any moment. There have been many complaints of this happening on the rear passenger side, which I also had on this vehicle. Roughly 5 years ago, I had an independent auto body shop repair rust on the passenger side shock mount/body panel where it had rusted through. I noticed a hole in the body panel when changing the rear shocks, but it was not large enough or bad enough at that point to create a safety issue. So, I had time to safety get it to an auto body shop for repair before it got bad. This same issue has now happened on the driver side and I am left with a car that is unsafe to drive. When the other side was repaired, there was no sign of rust or concern on the other side. So, it has completely rusted through in that 5-year time frame. I inquired about repairing this with an auto body shop, and I was told that the rust is too significant to repair safely and cost effectively. It would require extensive metal repair on the body and frame underneath it. This absolutely could have put myself, my passengers, and other drivers at risk if the rear shock and mount had unexpectedly ripped away from the body of the vehicle. It could have ripped through the rear body of the car or come in contact with the rear wheel while driving, causing a significant risk of losing control of the vehicle.

A few times I have pressed the brakes when coming to a red light and stop signs But instead of my vehicle stopping it propelled me forward as it excellerated out of no where and pushed me into oncoming traffic, I almost was hit by other cars and I almost hit other cars and even have had to swerve onto the side walk to prevent myself from getting g hit by another car. If there were people walking, I would have definitely hit them! When I press the brake, I’m not expecting to accelerate instead Also apparently this recall of this issue was already done back in 2005 but i just purchased this vehicle in the fall of 2023 And the dealer says there is no recall since it’s already been fixed by the previous owner years ago But it needs to be fixed as it’s still doing it to me

UNKNOWN

RECENTLY PURCHASED CAR, CHECK ENGINE LIGHT CAME ON. DIAGNOSTICS SCAN SHOWS 2ND CYLINDER MISFIRE, IGNITION COIL FAULTY. WENT ONLINE TO CHECK COMMON ISSUES WITH THIS MODEL..IT IS A COMMON ISSUE WITH MOST 04 ESCAPES. LOTS OF COMPLAINTS FOR WHEEL WELL RUST..UPON INSPECTION, MINE TOO IS CORRODED AND THE SHOCK IS COMING THROUGH THE FLOOR BOARD IN THE HATCH. I HEARD NOISES WHILE DRIVING BUT HADN'T INSPECTED IT UNTIL NOW, AS I JUST BOUGHT THIS VEHICLE. THE CORRODED SPOTS WERE CONCEALED UNDER THE CARPET. UNSAFE TO DRIVE. MY PHOTOS ARE TOO LARGE TO UPLOAD.

THE VEHICLE WAS A 2004 FORD ESCAPE. IT WAS PARKED ON THE STREET, EVERYTHING WAS TURNED OFF AND THE VEHICLE WAS NOT RUNNING. I WAS IN WORK WHEN I WAS INFORMED THAT MY VEHICLE WAS ON FIRE. NOTHING WAS ON TO START THIS FIRE, IT HAPPENED SPONTANEOUSLY. THE FIRE SEEMS TO HAVE STARTED IN THE VICINITY OF THE DRIVERS SIDE ENGINE BAY. PREVIOUS TO THIS INCIDENT, THERE WERE NO MECHANICAL OR ELECTRICAL ISSUES WITH THE VEHICLE.

I have a 2004 Ford Escape which I absolutely love knocking on the door of almost 300,000 miles. Go Ford. But lately my airbag light blinks and my escape beeps 5 times every 8 seconds or so and then it repeats itself with a total of 20 beeps. After the beeping is finished my airbag light stays illuminated. When I checked online what it means it says a defective airbag. It is intermittent or when I am on long trips.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE STEERING WHEEL AIR BAG DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED BRUISING TO THE LEGS AND WAS UNCONSCIOUS. MEDICAL TREATMENT WAS RECEIVED. THE CONTACT WAS UNCERTAIN IF THE FRONT PASSENGER AND CURTAIN AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL); HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INQUIRED ABOUT ACCESS TO THE VEHICLE TO INVESTIGATE THE CAUSE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 177,000.

MY VEHICLE WAS SERVICED FOR RECALL THAT WAS ISSUED. THE RECALL WAS FOR THE SUBFRAME RUSTING THROUGH WHERE IT MEETS THE CONTROL ARM RESULTING IN STEERING FAILURE. MY VEHICLE HAD THIS PROBLEM UNDER WAY AND WAS RUSTED THROUGH TO THE POINT OF SEPARATION. THE DEALERSHIP PERFORMED THE RECALL AND INSTALLED A "BRACE" ON THE SUBFRAME BUT ADVISED THAT THE VEHICLE WAS NOT SAFE TO DRIVE BECAUSE OF THE SEPARATION, WHICH IS EXACTLY WHAT THE RECALL IS DESIGNED TO PREVENT. THE DEALER STATED THAT SINCE THE FAILURE/SEPARATION HAD ALREADY BEGUN THEY COULD NOT REPAIR IT AND GAVE ME THE VEHICLE BACK IN A CONDITION WHICH IS "UNSAFE TO DRIVE", ACCORDING TO THE WORD OF THE DEALERSHIP. MY CONCERN IS THAT MY VEHICLE IS EXPERIENCING THE SAFETY ISSUE FOR WHICH THE RECALL WAS ISSUED AND THE VEHICLE MANUFACTURER WILL NOT RESOLVE THE RECALL ISSUE.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE FRONT PASSENGER SIDE TIRE AND FRAME FRACTURED AND CAUSED SPARKS TO EMIT FROM THE VEHICLE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

There seems to be a wiring grounding problem. I have had to replace multiple alternators over the length of time that I've had this vehicle. Whenever I have to use my windshield wipers during mid to heavy rain, along with lights, and heat/ac. The next day my alternator doesn't respond properly and generally will not run. After checking batteries, replacing batteries, blown fuses, I still end up having to get a new alternator. Which last until I back in the same situation. This car has completely shutoff while driving on the interstate and in traffic. The cigarette lighters do not work properly either; therefore I'm not able to charge my phone or use navigation systems.

THE WHOLE UNDERBODY IS RUSTING AWAY ESPECIALLY THE FRAME, COULDN'T EVEN GET REGULAR MAINTENCE DONE SINCE THE RUST SO BAD. WE ALWAYS WASHED THE UNDERBODY AFTER IT SNOWED AND THAT DIDN'T STOP THE RUST FROM EATING AWAY THE SUV. I SEE THERE IS A RECALL FOR MY YEAR BUT WHEN I DO A VIN CHECK IT SAYS NO RECALL OPEN FOR MY VEHICLE. I HAD TO GET A WINDOW PUT IN HAD 4 DIFFERENT COMPANIES COME OUT TILL I COULD GET SOME ONE WILLING TO PUT IT IN SINCE THEY WHERE SCARED OF THE PINCH WHEEL FROM BEING SO RUSTY. THE FRAME IS SO BAD YOU CAN SEE THROUGH IT, I SCARED IT GOING TO BREAK AND LEAVE ME STRANDED OR WORSE IN A CAR ACCIDENT!

A few times I have pressed the brakes when coming to a red light and stop signs But instead of my vehicle stopping it propelled me forward as it excellerated out of no where and pushed me into oncoming traffic, I almost was hit by other cars and I almost hit other cars and even have had to swerve onto the side walk to prevent myself from getting g hit by another car. If there were people walking, I would have definitely hit them! When I press the brake, I’m not expecting to accelerate instead Also apparently this recall of this issue was already done back in 2005 but i just purchased this vehicle in the fall of 2023 And the dealer says there is no recall since it’s already been fixed by the previous owner years ago But it needs to be fixed as it’s still doing it to me

Brake master cylinder is leaking brake fluid I read about a previous recall not sure if it pertains to my model but it leaks everytime I push my brake pedal

after experiencing steering issues with this vehicle I had it inspected by a mechanic and was told the sub frame was rusted out. my research indicated repairs may be covered under a recall for this issue but found no recalls for this vin. the problem is exactly as described on the Ford web site yet this vehicle is not covered. was curious as to whether there is something that could be done.

in an attempt t improve the safety and drivability of m 2004 ford escape I went to have my shocks, struts, control arms, sway bar end links and ball joints and steering arms replaced. upon the installation I was informed that the rust on the sub frame is at a critical level and in danger of catastrophic failure. I did some research and found that the recall on the sub frame existed. however my local dealership denied that this recall existed for my vehicle. I was able to get the majority of the parts installed but there is issues with the threads inside the subframe that the hardware attaching the suspension components to the vehicle. I am reading that the "fix" for this recall is installing a support brace but do not fee that is an acceptable repair as the wheels may literally fall off of the car taking the front suspension with them as they go.

The contact owns a 2004 Ford Escape. The contact stated while driving 45 MPH, he heard an abnormal noise coming from the rear of the vehicle and started to smell fuel in the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and noticed the fuel tank straps were corroded and had caused the fuel tank to detach from the vehicle. The contact stated he manually taped the fuel tank straps and drove to his destination. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA ID Number: 10183774, however his year, make and model were not included. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

MY 04 FORD ESCAPE HAS A 4 CYLINDER AND IS A MANUAL. IT HAS BEGUN TO ACCELERATE BY ITSELF. IT WILL ACCELERATE WHETHER IT IS IN GEAR OR IN NEUTRAL. I ASSUMED THERE WOULD RECALL FOR THIS PROBLEM, AS I KNOW OTHER VEHICLES HAVE BEEN IN SERIOUS ACCIDENTS WITH SIMILAR PROBLEMS. I CAN TAKE MY FOOT OFF OF THE PEDAL AND IT WILL STAY AT A STEADY SPEED, OR ACCELERATE, ON ITS OWN. OFTEN WHEN I'M SWITCHING GEARS, PUT IT IN NEUTRAL, IT WILL SELF-REV ITSELF UP TO 4000+ RPMS! I WILL HAVE TO WAIT AND COAST FOR ABOUT 10 TO 30 SECONDS FOR IT TO BRING ITSELF BACK DOWN TO A REASONABLE RPM TO GET IT INTO THE NEXT GEAR. SO, IT IS INTERMITTENT, BUT HAPPENS ABOUT 50% OF THE TIME YOU ARE DRIVING IT, AND AT TIMES CAN BE VERY DANGEROUS. I ASSUMED FORD MIGHT PAY FOR THE REPAIR AS THIS IS A DANGEROUS SITUATION, HOWEVER MY DEALER SAYS "NO" BECAUSE THERE IS NO RECALL.

OPENED REAR WINDOW WHEN BOLT CONNECTING WINDOW TO HINGE BROKE. WINDOW SHIFTED DOWNWARDS AND HAD IT NOT BEEN CAUGHT COULD'VE SHATTERED AND INFLICTED LACERATIONS TO HANDS, ARMS, FACE, AND CHEST. INSPECTION OF BLOT SHOW CORROSION DUE TO BEING IMPROPERLY SEALED FROM WATER AND OTHER ELEMENTS. *TR

THE REAR HATCH GLASS HINGE BOLTS SHEARED ON BOTH HINGES DURING HATCH CLOSURE. THE REAR HATCH GLASS IS ONLY HELD ON BY REAR SHOCKS. THE INSIDE BOLTS BOTH HAVE SOME CORROSION. THE REAR GLASS IS NOT DAMAGED. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO FORD (A, 3301 EAST CENTRAL TEXAS EXPRESSWAY, KILLENE, TEXAS 76543 (254) 699-2629) WAS MADE AWARE OF THE RECALL IN 2015 AND STATED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THEREAFTER THERE WAS NO RESPONSE FROM THE DEALER AFTER CONTINUED ATTEMPTS TO COMMUNICATE VIA TELEPHONE/VOICEMAIL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DRIVING DON HIGHWAY MADE A GRINDING NOISE AND STOPPED ACCELERATING. MECHANIC TOLD ME THE TRANSMISSION SPIT OUT MY AXLES AND WOULD NOT HOLD THEM IN.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING UP A STEEP INCLINE APPROXIMATELY 25 MPH WHEN THE ENGINE RPMS INCREASED ABNORMALLY AND THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS DRIVEN TO A NEARBY AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. UPDATED 01/15/13*LJ UPDATED 12/23/2013*JS

FORD ESCAPE LIMITED 2004 PROBLEM WITH AUTOMATIC TRANSMISSION, DON'T WORK VIN:[XXX]. I BOUGHT IN MARCH 2011. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

THE SRS AIRBAG LIGHT WAS BLINKING-THE CODE SAID THAT THE SEATBELT CONNECTOR HAD FAILED-THEY HAD TO REMOVE AND REPLACE THE SEATBELT CONNECTORS COSTING US 493.13, AND THIS IS A SAFETY ISSUE THAT FORD SHOULD COVER UNDER A WARRANTY OR SAFETY RECALL. I AM OUT 493.13 PLUS THE 100.00 DIAGNOSTIC FEE AND NEED TO BE COMPENSATED FOR THIS. I HAVE ATTACHED THE SERVICES PERFORMED BY THE REPAIR SHOP. FORD SAID IT WAS NOT COVERED BY WARRANTY OR ANY RECALL. THAT IS RIDICULOUS. PLEASE ADVISE. THANKS

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT 30 MPH, THE CONTACT HEARD A NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG AND SEAT BELTS WARNING LIGHTS ILLUMINATED AND THE FRONT DRIVER SIDE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE REAR PASSENGER INNER FENDER WELL CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SEAT BELT PRETENSIONER CONNECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

The contact owns a 2004 Ford Escape. The contact received notification of NHTSA Campaign Number: 04V602000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, where other recall repairs were performed; however, the contact was advised that parts for NHSTA Campaign: 04V602000 (Latches/Locks/Linkages); were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE RPMS INCREASED. IN ADDITION, THE CONTACT STATED THAT THE HEAD LAMPS AND INTERIOR LIGHTING DIMMED INTERMITTENTLY AND THERE WAS A NOISE COMING FROM THE STEERING WHEEL. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE STEERING FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000. UPDATED 11/01/16*LJ UPDATED 10/05/2017*CN

TL*THE CONTACT OWNS A 2004 FORD ESCAPE EQUIPPED WITH GOODRICH TIRES, TIRE LINE: LONG TRAIL, TIRE SIZE: P235/70/R16, AND DOT NUMBER: UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT TIRES SLIPPED ACROSS THE ROAD WITHOUT WARNING. THE CONTACT STATED THAT HE OBSERVED THAT THE TREADS WERE COMPLETELY WORN DOWN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

DT: CONSUMER HAS 26,000 MILES ON THE VEHICLE AND THE ORIGINAL TIRES ARE ON THE VEHICLE. THE TIRES ARE HYDRO PLANNING. HE CALLED THE TIRE COMPANY AND WAS TOLD TO TAKE IT TO A DEALER. THEY TOLD HIM THAT ONE TIRE WAS SLIGHTLY CUPPING ,AND ANOTHER WAS WEARING OUT. CONSUMER WAS NOT TOLD WHICH TIRES THESE WERE. CONSUMER ROTATED TIRES EVERY 2,500 MILES. THIS PROBLEM STARTED DURING A RAIN STORM GOING APPROXIMATELY 50-55 MPH LAST WEEK.*AK *JB

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE RPMS INCREASED. IN ADDITION, THE CONTACT STATED THAT THE HEAD LAMPS AND INTERIOR LIGHTING DIMMED INTERMITTENTLY AND THERE WAS A NOISE COMING FROM THE STEERING WHEEL. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE STEERING FLUID WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000. UPDATED 11/01/16*LJ UPDATED 10/05/2017*CN

THE HEADLIGHTS ARE NOT WORKING PROPERLY. WHEN GOING OVER BUMPS AT TIMES, THE HEADLIGHTS CUT ON AND OFF. WHEN TAKEN TO GET SERVICED, THE PROBLEM COULD NOT BE DETERMINED. *NM