Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2011 Ford Escape submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 45 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 45, in the owner's own words
The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the sunroof inadvertently exploded. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 129,000.
The contact owns a 2011 Ford Escape. The contact stated that the rear windshield wiper motor failed to deactivate, causing the battery to drain. The vehicle was taken to the dealer, where it was diagnosed that the rear windshield wiper motor needed to be replaced; however, the dealer confirmed that the warranty had expired. The contact stated that the dealer had previously replaced the rear windshield wiper motor; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. The VIN was unavailable.
Escape was parked in driveway when I opened hatchback/lift to retrieve items. Suddenly the windshield shattered. No one was inside the vehicle at the time. There has been no reproduction/confirmation by a dealer. As new owner of the vehicle purchased from dealer, it has been inspected in both VA and in MD on 01/13/2023. There was no warning.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 75 MPH, THE ENTIRE REAR LIFTGATE WINDOW SHATTERED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED ONE HINGE WAS HOLDING ONE SIDE OF THE LIFTGATE WINDOW BEFORE DETACHING COMPLETELY. THE CONTACT STATED THAT THE HINGES WERE DISINTEGRATED AND HAD A WHITE, POWDERY APPEARANCE. THE CONTACT CALLED ANDERSON'S ROCK RIVER FORD (24 N ALPINE RED, ROCKFORD, IL 61107, (815) 229-0510) AND WAS INFORMED THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
BACK DOOR WONT OPEN, REAR WIPER DOESN'T WORK, RAIN COMES IN THROUGH BACK DOOR.
THIS WILL BE THE SECOND TIME I AM REPLACING WHEEL BEARING IN THE FRONT DRIVER SIDE WHEEL. THIS CAUSES THE WHEEL TO SHAKE. I CANT AFFORD TO CONTINUE TO PUT MONEY INTO A VEHICLE WITH SUCH LOW MILES AND EVERY 6 MONTHS. ALSO REAR WIPER MOTOR BURNT OUT DUE TO A LEAKY SEAL OR POOR SEAL FROM FORD.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 60 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
THE REAR GLASS SHATTERED WHILE SITTING IN THE DRIVEWAY. THERE WAS NO EVIDENCE OF SOMETHING HITTING THE WINDSHIELD. IT APPEARS TO HAVE SPONTANEOUSLY SHATTERED. GLASS WAS STREWN TOWARD THE OUTSIDE THE VEHICLE TO IT'S DRIVERS SIDE. THIS WAS PROBABLY DUE TO THE RIGHT REAR HINGE THAT WAS EXTENDED AND PROTRUDING OUTSIDE OF THE WINDOW AREA. THIS MOTION PROBABLY CAUSED THE GLASS TO BE HURLED OUT AND TO THE LEFT OF THE VEHICLE.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT NOTICED STREAKS RUNNING DOWN THE VEHICLE'S GLASS. ALSO, THE HINGES FOR THE GLASS ON THE LIFTGATE EXPERIENCED PREMATURE CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
OUR CAR WAS PARKED IN OUR DRIVEWAY, TEMPERATURE AROUND 30. I GRABBED SOMETHING OUT OF THE BACK OF THE CAR AND WHEN I SHUT THE LIFTGATE, THE GLASS INSTANTLY SHATTERED, THROWING GLASS SEVERAL FEET IN EACH DIRECTION. THE GLASS HAD NOT BEEN PREVIOUSLY SCRATCHED, CRACKED, OR DAMAGED IN ANY WAY.
THE BACK GLASS EXPLODED SPONTANEOUSLY. LUCKILY NO ONE WAS WITH IN A FEW FEET. WE FOUND GLASS FRAGMENTS IN THE BACK SEAT, CARGO AREA, ALL OVER THE DRIVE WAY, AND IN A SEMI-CIRCLE SEVERAL FEET AROUND THE REAR OF THE VEHICLE. IT WAS JUST PARKED IN MY DRIVEWAY AND HAD NOT BEEN DRIVEN OR ENTERED SINCE THE NIGHT BEFORE.
A/C PUMP CYCLES ON AND OFF BUT NO A/C IN SUMMER. IN WINTER -THE DEFROSTER CUTS OUT WHICH I BELIEVE IS A OVERHEATING RESISTER THUS NOT CYCLING THE A/C. ALSO SWITCH IS INOP FOR FAN ON POSITIONS 1 AND 2. I BELIEVE THE SYSTEM " MALFUNCTION" IS A FIRE/ SAFETY ISSUE AND NEEDS A SAFETY CAMPAIGN BECAUSE OF ALL WEATHER HAZARDS SUCH AS FOG, EXCESSIVE SUMMER TEMPS, AND FREEZING TEMPS WITH CONDENSATION. THANKS
SUN ROOF SHATTERED WHILE IN HOT SUN,LATER BLEW OUT ONTO THE HIGHWAY
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE KEY WAS INSERTED INTO THE IGNITION SWITCH. IN ADDITION, THE CONTACT MENTIONED THAT THE PASSENGER SIDE WIPER BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
THE REAR TAILGATE WINDOW EXPLODED WHILE CAR WAS PARKED IN THE GARAGE WITH THE GARAGE DOOR CLOSED. HAPPENED SUNDAY AT 6:45 PM WITH AN OUTDOOR TEMPERATURE OF 45 DEGREES FAHRENHEIT. CAR HAD BEEN IN THE GARAGE ALL WEEKEND, SINCE FRIDAY EARLY AFTERNOON. NO OUTSIDE INFLUENCE CAUSED THE BREAKAGE TO HAPPEN. GLASS FILLED THE BACK OF THE CAR AND THE ENTIRE BACK OF THE GARAGE. FALLS RIGHT IN LINE WITH NHTSA ACTION NUMBER : PE11016. *TR
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE REAR WINDOW SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
REAR WINDOW SHATTERED WHILE PARKED AND REAR WINDOW DEFROSTER WORKING. *TR
CAR WAS PARKED AND CLOSED REAR LIFT GATE AND REAR WINDOW EXPLODED ON ME. *TR
I HAVE A 2011 FORD ESCAPE WITH AROUND 18000 MILES. THE LIFT GATE GLASS EXPLODED WHEN I SHUT THE DOOR. THE VEHICLE WAS NOT MOVING. GLASS FOR SPREAD INSIDE AND OUTSIDE OF THE VEHICLE. *TR
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING IN SLEET AND SNOW AT 40 MPH, THE CONTACT ATTEMPTED TO USE THE WINDSHIELD WIPER FLUID AND NOTHING WOULD COME OUT. THE CONTACT COULD NOT SEE THROUGH THE WINDSHIELD WHICH ALMOST RESULTED IN A CRASH. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER'S SIDE SPRAY NOZZLE WAS CLOGGED WITH DEBRIS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,361.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT ATTEMPTED TO CLOSE THE TAILGATE AND THE ENTIRE BACK WINDSHIELD SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE TEMPERATURES WERE LOWER THAN NORMAL CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 699.
MY CAR WAS SITTING IN MY DRIVE WAY. I HEARD WHAT SOUNDED LIKE SOMETHING EXPLODED. I WENT OUTSIDE TO FIND MY REAR WINDOW HAD SHATTERED. I CALLED FORD BECAUSE I RESEARCHED ONLINE AND IT SEEMED TO BE A COMMON THING WITH THESE VEHICLES. THE ONLY THING THEY SAID WAS THEY HAD NEVER HEARD OF ANYTHING LIKE THAT HAPPENING WITH THIS MODEL AND THEY COULDN'T DO ANYTHING TO HELP WITH THE EXPENSES. *JS
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT NOTICED THAT THE REAR LIFT GATE WINDOW SHATTERED. THE VEHICLE WAS TAKEN FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 03/20/14*LJ UPDATED 03/20/2014 *JS
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE AT A RED LIGHT THE TAILGATE WINDOW EXPLODED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING NOR WAS IT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
DROVE CAR TO WORK, PARKED IN THE OUTSIDE LOT AT APPROXIMATELY 6:30 A.M. RECEIVED A CALL ABOUT 2 HOURS LATER BY SECURITY THAT MY "WINDOW SHATTERED". THINKING SOMETHING HIT THE WINDOW, I WENT DOWN TO SEE THE DAMAGE. THE SECURITY OFFICER WHO WAS IN A BOOTH SEVERAL CARS AWAY FROM MINE SAID HE HEARD A VERY LOUD POP, WHEN HE WENT TO INVESTIGATE HE NOTICED MY BACK HATCH WINDOW JUST SHATTERED. IT WAS SUGGESTED THAT MAYBE IF WAS FROM THE COLD, IT WAS COLD THAT MORNING, BUT IT HAS BEEN COLDER BEFORE AND I DID NOT USE THE REAR DEFROST THAT MORNING. WHILE DOING SOME INVESTIGATING MYSELF, IT SEEMS THAT FORD HAS HAD ISSUES WITH THE 2010/2011 HATCH WINDOWS SHATTERING FOR NO APPARENT REASON. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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