2016 Ford Escape Owner Complaints

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was taken to a dealer, where it was determined that an unknown part needed to be replaced, but the part was u not yet available. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11756180

Incident

Feb 11, 2025

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black and blue. The contact stated that on one occasion while in reverse(R), the rear-view camera operated momentarily, but the screen then went black and blue, and the vehicle crashed into another vehicle driving by in the parking lot. The second vehicle sustained damage to the passenger’s side rear bumper. There were no injuries reported. A Police report was filed, but the information was not available. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11756131

Incident

Sep 15, 2025

I own a 2016 Ford Escape with an open safety recall involving the rear-view/backup camera. I contacted Ford and have an existing Ford customer service case regarding the recall (Case CXH-08846683-H2S6Z8 ) Ford/dealer has informed me that the required replacement part is currently unavailable, leaving the safety recall unrepaired. The backup camera is a safety feature that is important when reversing and avoiding pedestrians, children, and other vehicles. I am requesting that NHTSA document this complaint and review Ford’s ability to provide a timely and effective remedy for this safety recall. I would also like Ford to provide a reasonable repair solution or timeline for obtaining the required part. Ford case number: CXH-08846683-H2S6Z8 Recall number: 25SA9 Vehicle: 2016 Ford Escape Date I was informed the part was unavailable: been trying for 5 months Dealer: Ford

NHTSA ID

11755965

Incident

Aug 10, 2026

I own a 2016 Ford Escape SE affected by NHTSA recall 25V695 / Ford recall 25SA9 (rearview camera inspection). The recall was reported on October 14, 2025, and the remedy was anticipated to become available in June 2026. I contacted a Ford dealership on August 10, 2026, and was told that the parts are not currently available and that I should wait for a remedy notification in the mail. The recall has now been outstanding for approximately 10 months. I would like NHTSA to review the status of the recall and whether Ford is taking an appropriate amount of time to make the remedy available to affected owners. I would also like to know whether Ford has provided NHTSA with an updated estimated remedy-availability date, since the original recall information indicated that the remedy was anticipated to become available in June 2026, and it is now August 2026. The safety of myself and others is at risk with an incomplete remedy: I live on a busy road, and one morning while backing out of my driveway to go to work, I almost hit a pedestrian walking on the sidewalk at the end of my driveway. He was in my blind spot when I looked both ways, and my rearview camera was not working.

NHTSA ID

11755897

Incident

Aug 10, 2026

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera flashed on and off. The failure was persistent. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact had received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts were unavailable to repair the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.

NHTSA ID

11755266

Incident

Jan 8, 2026

Mileage

70,000 mi

Statement in uploaded files

NHTSA ID

11755037

Incident

Mar 24, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), the message “Camera not Available” was displayed and the passenger’s side rear of the vehicle side-swiped a fire hydrant. There were no injuries sustained. A Police report was not filed. The vehicle was then driven to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The contact was informed that the camera would be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 65,000.

NHTSA ID

11755027

Incident

Sep 15, 2025

Mileage

65,000 mi

Got in a wreck so bad it be t the frame she hit head on a d had seatbelt on and smacked her head on the dash the other cars airbags deployed hers did not

NHTSA ID

11754943

Incident

Aug 5, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable. The vehicle was taken to the dealer but was not diagnosed or repaired because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.

NHTSA ID

11754912

Incident

Aug 15, 2025

Mileage

126,000 mi

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a brief and intermittent image while reversing. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11754654

Incident

Aug 4, 2025

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image intermittently while reversing. The dealer was contacted and confirmed that parts were unavailable for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

NHTSA ID

11754573

Incident

Aug 3, 2025

Mileage

85,000 mi

The contact owns a 2016 FORD Escape The contact received notification of NHTSA Campaign Number:  25V695000(BACK OVER PREVENTION) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11754475

Incident

Oct 15, 2025

The contact owns a 2016 Ford Escape. The contact stated that while attempting to park the vehicle and shifting into reverse, the rear-view camera displayed a blank image. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was advised that the rear-view camera was inoperable. The contact associated the failure with NHTSA Campaign number: 25V695000 (BACK OVER PREVENTION). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.

NHTSA ID

11754424

Incident

Jun 26, 2026

Mileage

95,000 mi

The contact owns a 2016 Ford Escape. The contact stated that the camera was turning on and off independently. The contact stated that it was difficult to reverse without the camera being operational. While reversing, the camera became inoperable. There were no warning lights illuminated. An unknown local dealer was contacted and confirmed that parts were not yet available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 113,000.

NHTSA ID

11754411

Incident

Apr 1, 2025

Mileage

113,000 mi

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

NHTSA ID

11754377

Incident

Mar 1, 2026

Mileage

128,000 mi

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The contact stated that the failure was persistent. In addition, the contact stated that the rear-view camera later displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

NHTSA ID

11753978

Incident

Nov 20, 2025

Mileage

106,000 mi

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse the vehicle, he is unable to see the backup camera image; the image is either upside down, distorted, or completely blank. The contact received a notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the local dealer stated that the parts required to complete the recall repair were not yet available. The contact feels that the manufacturer has exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The failure mileage was 103,000.

NHTSA ID

11753841

Incident

Jul 1, 2025

Mileage

103,000 mi

The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were available for the Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

NHTSA ID

11753618

Incident

Jul 29, 2026

Mileage

160,000 mi

There’s a safety recall issue on the backup camera it has gone out. It keeps saying backup camera unavailable.

NHTSA ID

11753397

Incident

May 1, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank screen, with the message that the camera was not available displayed. The dealer was contacted and confirmed the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ID

11753268

Incident

Oct 13, 2025

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image behind the vehicle. The screen flashed a light or show a blank screen intermittently. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 200,000.

NHTSA ID

11753211

Incident

Oct 13, 2025

Mileage

200,000 mi

Manufacturer (Ford) has failed to remedy the problem highlighted in following NHTSA recall. The recall was initiated by NHTSA on January 17, 2025, recall schedule proposed by FORD was "Planned Remedy Owner Notification Date: Jun 29, 2026 - Jul 03, 2026 ", which has passed and FORD still is not fixing. The schedule was already lenient and still has been ignored and they need to be held accountable for it. Manufacturer Recall Number - 25SA9 NHTSA Recall Number - 25v695 Recall StatusRecall Incomplete, remedy not yet available

NHTSA ID

11753187

Incident

Jul 27, 2026

The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were available to repair Mustang vehicles only. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,020.

NHTSA ID

11753047

Incident

Jul 27, 2026

Mileage

50,020 mi

The rear view camera does not work at times and when it does the image is distorted and discolored and it is also upside down.

NHTSA ID

11753009

Incident

Dec 12, 2025

Safety recall issued last year for faulty rear camera and still no remedy available.

NHTSA ID

11752792

Incident

Oct 1, 2025