Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2016 Ford Escape submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 255 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 255, in the owner's own words
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
See attached document for complaint.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
I'm complaining about NHTSA Recall 25V695. This recall letter from Ford went out in October of 2025 which was a year ago and they have still NOT fixed the issue or given any guidance about how they are going to fix it. I have called the main Ford recall number and they keep saying they currently don't have a fix or timeline for this issue. How long is this going to take. I have had many incidents where is would have been extremely helpful to have the backup camera working to avoid near accidents which is now standard with cars. Please hold them accountable and start fining them or lighting a fire under their ass to get them to move on this issue. Not having any update or fix after a year is unacceptable!!
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image intermittently functioned as needed, but occasionally there was no image displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 127,645.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to make the recall remedy available. The contact stated that while in reverse, the rearview camera displayed a blank screen. The failure was intermittent. The dealer was contacted and confirmed that the remedy was not yet available. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank image.Additionally, the rearview camera independently activated while the vehicle was driving forward. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 81,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was intermittently inoperative. The message "Rearview Camera not Available" was intermittently displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 10,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the remedy was not yet developed. The contact stated that on several occasions while in reverse(R), the rear-view camera went black and the message "Camera not Available" was displayed. On several occasions, the camera failed to operate as needed. The contact was unable to see pedestrians behind the vehicle while reversing out of the driveway. The vehicle was seen by a dealer at the residence, and the contact was informed that the back over prevention camera needed to be replaced; however, parts were not yet available. The failure mileage was approximately 150,000.
Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The message "Rearview Camera Unavailable" was displayed. A dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally while shifted in reverse(R), the rear-view camera failed to display a clear image on the center display screen. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while shifted in reverse(R), the rear-view camera failed to display an image and the message “Camera not Available" was displayed. The vehicle was taken to a dealer, and the failure was confirmed; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went blank and the message "Camera not Available" was displayed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.
The contact owns a 2016 Ford Escape. The contact received notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went black, or the message "Camera not Available" was displayed. The contact stated that after the vehicle was shifted into drive(D), while accelerating, the black screen was occasionally displayed. The vehicle was not diagnosed or repaired; however, the dealer was contacted, and the contact was informed that the part was not available for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image intermittently failed to operate as needed or the image was upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 27,400.
I am submitting a formal vehicle-safety complaint regarding my 2016 Ford Escape. My vehicle is included in NHTSA Safety Recall 25V695 / Ford Campaign 25SA9 concerning a rearview camera that may display a blank, distorted, or intermittent image while the vehicle is in reverse. My vehicle is experiencing camera unavailable and also no audio at all. I first reported this problem to Ford or an authorized Ford dealer about a year ago. I subsequently contacted Autonation ford wholfchase and Ford Motor Company. My Ford case number is CXHO8776034. Despite my repeated attempts to obtain the recall repair, the recall remains incomplete. Ford and/or its dealer has told me repair solution is not available. Audio issue and rearview backup camera are tendem issue. I asked while waiting on parts, they can fix audio issue to aid me in reverse.They said for audio issue you can leave your car with us however it will take about 4-6 week that I have to pay for. No loaner vehicle will be provided. Ford has not provided me with: A confirmed repair date A meaningful parts-delivery date An alternative Ford dealer capable of completing the recall A written plan for correcting the safety defect The underlying camera problem has existed for more than a year. I understand that the formal recall was issued on October 13, 2025, and that Ford originally anticipated the final remedy in June 2026. This is not merely a customer-service inconvenience. The defective rearview camera reduces my ability to see pedestrians, children, vehicles, and objects behind the vehicle while reversing, increasing the risk of a collision. I must continue operating a vehicle with a known and unrepaired safety defect through no fault of my own. My vehicle also has a complete loss of audio with rearview camera at the same time. The audio failure affects radio/parking-assistance tones/seatbelt warning/door warning/navigation prompts/other warning sounds.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rear-view camera displayed an upside-down image or a blue screen. In additional to the camera failure, the audio sounds and notification failed to operate as needed. The vehicle was taken to the dealer, and the contact was informed that there were no recalls on the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted about the failure and was informed that the audio failure might be linked to the camera failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the remedy was only available for Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was persistent. However, the rear-view camera later displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was approximately 95,000.
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed an upside-down image or a blank image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 87,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and the screen failed to operate as intended. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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