2004 Ford Explorer Sport Trac Owner Complaints

All four side curtain airbags deployed while I was driving my car in a parking lot. There was no collision and no reason whatsoever for the airbags to deploy. The airbags in the dash did not deploy. The airbag hit me in the side of the head and shrapnel from the airbag, hit me in the face and eyes and knocked me sideways toward the passenger seat. I was completely stunned and had piercing pain throughout my head and neck. I was able to pull into a parking spot and call police dispatch, and get the car towed. The car will be inspected tomorrow by the insurance company, but because there was no reason for the airbags to deploy, this could be a major problem! Imagine if I was driving on the freeway or in another situation and the airbags just deployed for no reason with no warning. Please take immediate action to get these unsafe airbags off the road. The car will be inspected by the insurance company in the morning and the service provider in the following days. If you would like those reports, I will be happy to send them to you.

NHTSA ID

11592762

Incident

Jun 5, 2024

THE BODY OF MY 2004 FORD EXPLORER SPORT TRAC XLT HAS RIVETS ON THE TOP OF THE ROOF THAT HOLD WATER. INSTEAD OF BEING A FLAT SURFACE WHERE RAIN CAN NATURALLY FALL OFF THE TOP OF THE ROOF IT SITS IN THESE RIVETS AND ACCUMULATES RUST. THIS LEADS TO A LOT MORE PROBLEMS.

NHTSA ID

11299314

Incident

Oct 20, 2017

SEATBELT MECHANISM FOR DRIVER SIDE AND PASSENGER SIDE IS INOPERABLE. IT DOESN'T LOCK AFTER YOU PUT YOUR SEATBELT ON. THE MECHANISM YOU PUT THE SEATBELT BUCKLE IN IS GOOD BUT AFTER THAT THE LOCK MECHANISM FOR THE BELT TO RETRACT ISN'T WORKING PROPERLY. IT DOESN'T MATTER IF YOU ARE DRIVING OR PARKED.

NHTSA ID

11267608

Incident

Sep 11, 2019

Mileage

110,000 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE DRIVER AND FRONT PASSENGER SEAT BELTS FAILED TO RETRACT AND LOCK IN POSITION. THE CONTACT CALLED SANDERS FORD (LOCATED AT 1006 W CORBRELT AVE, SWANSBORO, NC 28584, 910-326-1801) AND WAS INFORMED THAT THE SEAT BELTS WERE NO LONGER COVERED UNDER WARRANTY; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE DIAGNOSTIC AND REPAIR COST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.

NHTSA ID

11267598

Incident

Jan 1, 2018

Mileage

110,000 mi

DURING NORMAL USE, USUALLY WHEN IN MOTION BUT FREQUENTLY WHEN THE VEHICLE IS NOT IN MOTION, THE DRIVERS SEAT SUDDENLY FLOPS BACKWARDS TO THE RECLINE POSITION. THIS HAS BEEN AN ISSUE SINCE THE TRUCK WAS ABOUT THREE YEARS OLD. I TOOK IT TO THE DEALER ONE TIME BUT THEY SAID THEY WOULD HAVE TO KEEP THE TRUCK; THAT DIDNT WORK FOR ME BECAUSE I WOULD HAVE NO TRANSPORTATION AND I ALWAYS HAVE TO GO TO WORK, THEN AND NOW. I SAW A RECALL ON THE 2010 FOR THIS AND FIGURED I WOULD LET YOU KNOW IT WAS FOR A LOT LONGER THAN THAT. IT MIGHT HELP EXPLAIN SOME DEAD PEOPLE IN SPORT TRACS. I CERTAINLY HAD SOME ANXIOUS MOMENTS AT TIMES IN THE 15 YEARS WITH MY TRUCK..IVE TRIED TO FIX IT SEVERAL TIMES WITH NO REAL SUCCESS, A NEW SEAT IS EXPENSIVE, USED SEATS ARE GOING TO DO THE SAME THING BUT SINCE MY SEAT HAS ALSO COLLAPSED I GUESS I NEED TO REPLACE IT.

NHTSA ID

11267173

Incident

Oct 8, 2019

Mileage

10,000 mi

TL* THE CONTACT OWNED A 2004 FORD EXPLORER SPORT TRAC. WHILE DRIVING 40 MPH IN INCLEMENT WEATHER AND ROAD CONDITIONS, THERE WAS A LOSS OF TRACTION AND STEERING ABILITY. THE VEHICLE SPUN OUT OF CONTROL, ROLLED OVER AT LEAST FIVE TIMES, AND CRASHED INTO A DITCH. THE SEAT BELT RESTRAINED THE DRIVER; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED EXTENSIVE BRUISING ON THE RIGHT SIDE OF THE BODY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. MILLER MOTOR SALES INC (1196 MILWAUKEE AVE, BURLINGTON, WI 53105, (888) 449-0974) WAS NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO A YARD BY THE INSURANCE COMPANY. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.

NHTSA ID

11187003

Incident

Mar 9, 2019

Mileage

204,000 mi

INSTRUMENT PANEL CLUSTER GAUGES AND ODOMETER DROP TO ZERO AT TIMES WHILE DRIVING, AND I DON'T KNOW MY SPEED AND WELL AS RPM'S. AFRAID THE ENGINE MIGHT SLOW DOWN OR STOP CREATING A POSSIBLE FREEWAY ACCIDENT. ON LINE THERE ARE SEVERAL COMPLAINT ABOUT THIS PROBLEM.

NHTSA ID

11132434

Incident

Sep 5, 2018

Mileage

168,000 mi

HAVE HAD 2 OF THESE 2004 FORD SPORT TRAC TRUCKS. ONE WHICH WAS FLIPPED ONTO MY DRIVER SIDE AND TOTALED IN AN ACCIDENT WHERE I WAS HIT DOING 25MPH DOWN A BACK ROAD WHITH A STOP SIGN INTERSECTION, NO AIRBAGS WENT OFF THE ONLY THING THAT SAVED ME WAS MY SEAT BELT FROM WORSE INJURES. MY CURRENT TRUCK WHICH HAS BEEN WELL MAINTAINED AND I STILL HAVE ALL RECEIPTS FOR OVER 5000 WORTH OF WORK DONE, RECENTLY WITH OVER A QUARTER TANK OF GAS TURNING LEFT WILL CUT OUT AND DIE COMPLETELY IN TRAFFIC WHICH HAS ALMOST CAUSE ME TO BE HIT A COUPLE TIMES WITH MY CHILD IN THE CAR. ALSO MY TRANSMISSIONS WENT OUT AND LOST GEARS AT LOW MILEAGE. I TOOK MY CURRENT TRUCK TO RICHARDS TRANSMISSION WHERE THEY TOLD ME THE FORD SPORT TRACK TRANSMISSION NORMALLY DOESN'T LAST PAST 50,000 MILES THAT FORD DID NOT MACHINE THE TRANSMISSION CORRECTLY WHICH IS A KNOWN PROBLEM IN THE FORD SPORT TRAC. BEFORE THE TRANSMISSION STARTED TO SLIP MY O/D WOULD KICK ON AND CAUSE SEVERE JERKING OUT OF FIRST GEAR BUT ONLY WHILE THE O/D WAS ON. I COULD NOT GET IT TO TURN OFF UNLESS I SHUT OFF THE ENGINE. I'VE HAD MY COOLANT AND TRANSMISSION FLUID MIX AND HAVE HAD TO REPLACE THE RADIATOR TWICE BECAUSE OF THIS ABOUT 3000 MILES BEFORE THE TRANSMISSION COMPLETELY LOST SECOND GEAR. I BELIEVE FORD SHOULD FIX THIS, I ENJOY MY TRUCK BUT COULD HAVE BEEN CRITICALLY INJURED A FEW TIMES DUE TO MALFUNCTIONING THAT FORD SHOULD FIX.

NHTSA ID

10984446

Incident

May 27, 2014

Mileage

89,000 mi

I NOTICED A CRACK IN THE LIFTGATE BOTTOM ABS PANEL TO THE RIGHT OF THE FORS EMBLEM IN OCTOBER 2015. ON DECEMBER 8, 2015 THE VEHICLE WAS STATIONARY THEN ALL OF A SUDDEN THE BACK WINDOW GLASS IN THE LIFTGATE BLEW-OUT. I UNDERSTAND THERE IS A CLASS-ACTION LAWSUIT FILE IN CALIFORNIA REGARDING THIS SAFETY DEFECT. I FEEL IT IS UNSAFE, BECAUSE I COULD BE DRIVING ON AN INTERSTATE AND THE GLASS HAS THE POTENTIAL TO BREAK-OUT WITHOUT WARNING, CAUSING OPERATOR DISTRACTON TO DRINING WHICH COULD RESULT IN AN ACCIDENT.

NHTSA ID

10811063

Incident

Dec 8, 2015

Mileage

256,300 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FRAME WAS RUSTED AND PARTS WERE FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME AND THE FRONT AND REAR MOTOR MOUNTS WERE RUSTED AND NEEDED BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITH THE FRONT END MOTOR MOUNT. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE PINION, BARONS, AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. MA 10/23/15 *CN

NHTSA ID

10745048

Incident

Jul 15, 2014

Mileage

78,000 mi

I HAD UNEVEN WEAR ON MY TIRES THAT WERE THE ORIGINAL TIRES FROM THE FACTORY. I BOUGHT THE CAR NEW FROM THE FORD DEALER. I WAS TOLD THAT THE TIRE SPECS AND BRAND WERE NOT THE IDEAL TYPE FOR THIS KIND OF VEHICLE. NO WARRANTY COVERAGE GIVEN. I DID BUY MICHELIN AT OWL AND THEY HAVE HELD UP TO PRESENT 2014 AT 106250 MILES. *TR

NHTSA ID

10627092

Incident

May 1, 2007

Mileage

45,000 mi

MY GAS GAUGE NEEDLE STARTED GOING BEYOND FULL THEN INTERMITTENTLY WOULD BE ON E WHEN I JUST FILLED IT. EACH TIME I WOULD START THE TRUCK THE GAS GAUGE WOULD SHOW DIFFERENT NEEDLE READINGS. AFTER A MONTH OR SO IT THE GAS NEEDLE QUIT MOVING OR READING AT ALL. I ASSUMED IT WAS IN THE FUEL TANK. I TOOK IT IN TO SHOP AND AFTER TAKING OFF THE FUEL TANK THERE WAS NO PROBLEM FOUND. I HAD TO REPLACE THE ENTIRE CLUSTER PANEL. COST ALMOST $1000. THERE ARE QUITE A FEW COMMENTS ON THE GAS GAUGE NOT WORKING CORRECTLY. *TR

NHTSA ID

10627088

Incident

Jul 23, 2014

Mileage

105,230 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. WHEN THE CONTACT ENGAGED THE BRAKES, THE VEHICLE FAILED TO STOP AND CONTINUED TO ACCELERATE FORWARD. ON A DIFFERENT OCCASION, THE VEHICLE SURGED FORWARD WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT AND THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT AFTER TURNING THE ENGINE OFF AND BACK ON THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 94,300.

NHTSA ID

10622311

Incident

Jun 5, 2014

Mileage

94,300 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CAM SENSOR, CRANK SENSOR, AND THE FUEL PUMP NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED BY THE CONTACT BUT THE FAILURE PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATELY FAILURE MILEAGE WAS 90,000.

NHTSA ID

10618811

Incident

Apr 1, 2013

Mileage

90,000 mi

FUEL GAUGE DOESN'T NOTICE WHEN YOU GO FROM AN EMPTY TANK TO FULL. STILL READING NO CHANGE. THEN SLOWLY WILL CLIMB TO THE PROPER AMOUNT OF FUEL WITHIN AN HOUR. THERE IS NO WAY TO ACCURATELY TELL HOW MUCH FUEL IS IN THE VEHICLE. *TR

NHTSA ID

10606864

Incident

Jun 27, 2014

THE DOORS DON'T OPEN GOOD AND THE DOOR HANDLES BREAK. WE HAVE HAD FIXED TWICE AND THE PREVIOUS OWNER HAD FIXED ALSO! *TR

NHTSA ID

10588724

Incident

May 15, 2014

Mileage

1,700,000 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE IGNITION SWITCH WAS LOOSE. THE CONTACT TOOK THE VEHICLE TO BE DIAGNOSED AND WAS ADVISED BY AN INDEPENDENT MECHANIC THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,437.

NHTSA ID

10566033

Incident

Sep 10, 2013

Mileage

112,473 mi

WHILE DRIVING AT 45MPH NOTICED TOO MUCH BODY ROLL AND BOUNCING. INSTALLED NEW SHOCKS AND SWAY BARS AND HAD IT ALIGNED AND IT STILL HAD TOO MUCH BODY ROLL AND BOUNCING. HAD IT UP ON A LIFT AN NOTICED THE BODY BUSHING WERE ALL DETERIORATED AND FALLING APART. GOOGLED THIS ITEM AND FOUND MANY SPORT TRAC OWNERS HAVING THE SAME PROBLEM. IT SEEMS FORD PURCHASED INFERIOR BODY BUSHINGS FROM A VENDOR AND HAS NEVER CORRECTED THIS ISSUE. THE VEHICLE FEELS VERY UNSAFE TO DRIVE! IN ORDER TO CHANGE THESE OUT YOU HAVE TO REMOVE THE INTERIOR OF THE VEHICLE 1ST. THIS IS A VERY EXPENSIVE REPAIR AND IF LEFT UNDONE THE VEHICLE IS UNSAFE TO DRIVE. I HAVE NEVER HEARD OF THIS BEING A MAINTENANCE ITEM ON ANY OTHER VEHICLE. *TR

NHTSA ID

10544002

Incident

Sep 14, 2013

Mileage

100,400 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE SPARE TIRE DETACHED FROM THE TIRE WELL FROM UNDER THE CARRIAGE. THE FAILURE WAS RELATED TO A FRACTURED CABLE HARNESS. VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 97,600.

NHTSA ID

10538523

Incident

Aug 26, 2013

Mileage

97,600 mi

BODY/CHASSIS MOUNTS ARE DETERIORATING AND CRUMBLING. BODY IS NOW LOOSE ON THE FRAME AND HAS SLIGHT MOVEMENT. THESE MOUNTS ARE NOT RUBBER LIKE MOST; THEY ARE SOME SORT OF URETHANE COMPOSITE. INTERNET RESEARCH AND TRUCK OWNER SITES CONFIRM THIS TO BE A COMMON PROBLEM. FORD DOES NOT SEE THIS AS A SAFETY/RECALL ISSUE AND HAS DIRECTED OWNERS OF SUSPECT VEHICLES TO YOUR DEPARTMENT. THIS PARTICULAR VEHICLE HAS NEVER BEEN IN SALT OR SNOW . THE CAB SHAKING AND RATTLING IS CAUSING MOVEMENT THAT WILL UNDOUBTEDLY EFFECT THE BRAKE LINES AND STEERING COLUMN AS THEY ARE ATTACHED TO BOTH THE BODY AND THE CHASSIS. FORD IS NOW USING ANOTHER COMPOUND FOR THE MOUNTS APPARENTLY IN RESPONSE TO COMPLAINTS. *TR

NHTSA ID

10508536

Incident

Apr 17, 2013

Mileage

81,200 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC WITH MASTERCRAFT COURSER A/T 2 TIRES (SIZE: LT265/75R16). WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER SIDE TIRE EXPLODED, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE AND THE HIGHWAY MEDIAN. THE FRONT AXLE AND TIE ROD FRACTURED DURING THE FAILURE. THE CONTACT SUSTAINED A FRACTURED BACK AND A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 08T005000 (TIRES:SIDEWALL) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE CONTACT STATED THE RECALL THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE FAILURE MILEAGE OF THE VEHICLE WAS 110,000. ...UPDATED 07/19/12 *BF

NHTSA ID

10461651

Incident

Apr 18, 2012

Mileage

110,000 mi

VEHICLE WAS MAKING A WHINNING NOISE FROM FRONT END AT 60 MPH. I CHECKED TIRES IN FRONT AND NOTICED EXCESSIVE WEAR ON THE INSIDE OF BOTH TIRES, THE MILEAGE WAS 25650.I HAD THE ALIGNMENT CHECKED AT A LOCAL TIRE AND LUBE AND THEY COULD NOT FIND ANY ALIGNMENT PROBLEMS. SUGGESTED ROTATING THE TIRES,THESE WERE THE TIRES THAT CAME WITH THE VEHICLE, TIRES WERE ROTATED.HOWEVER, AT ABOUT 31000 MILES THE NOISE WAS BACK AND THE TIRE WEAR WAS BACK AGAIN, EXCESSIVE WEAR. I BOUGHT NEW TIRES AT THIS TIME, THEY HAVE BEEN ROTATED A EVERY OIL CHANGE AND THE PROBLEM PERSIST. NO ONE CAN FIND A REASON FOR THIS OCCURRENCE, WE DON'T HAVE A LOCAL FORD DEALERSHIP. THE SHOP I TAKE THE VEHICLE TOO CANNOT FIND ALIGNMENT PROBLEMS WITH THE VEHICLE. I THINK FORD KNOWS THEY HAVE THIS ISSUE AND IS WILLING TO IGNORE THE PROBLEM. THEY WILL NOT HAVE TO WORRY ABOUT ME OR MY FAMILY BUYING ANY MORE FORD PRODUCTS. THIS IS THE FIRST AND LAST FORD PRODUCT I WILL EVER OWN.

NHTSA ID

10458706

Incident

May 2, 2005

Mileage

25,652 mi

TIRES CUPPING AND WHINE AT ABOUT 40 MPH AND UP. *TR

NHTSA ID

10437348

Incident

Nov 15, 2011

I WENT TO INSTALL A PAIR OF STEP BARS ON MY TRUCK, AND NOTICED THAT MY BODY BUSHINGS LOOKED ODD. I TOUCHED ONE OF THEM AND IT CRUMBLED, AND UPON FURTHER INVESTIGATION I NOTICED AT LEAST 3 SETS ON EACH SIDE WERE IN THE SAME SHAPE. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD TO TAKE IT TO THE DEALER TO HAVE IT CHECKED, AND THAT THERE WAS NO WARRANTY, CUSTOMER SATISFACTION PLAN, OR RECALL. I TOLD THEM I WAS A MECHANIC AND DID NOT NEED TO GO TO THE DEALER, BUT THEY DID REGISTER MY COMPLAINT. I HAVE NEVER SEEN BODY BUSHINGS IN SUCH STATE ON ANY NAME BRAND OR MODEL VEHICLE, EVEN AFTER THEY WERE 20 OR SO YEARS OLD. I HAVE SEEN THEM FLATTEN OUT, BUT NEVER DETERIORATE. I FEEL SURE THAT THE MATERIAL USED IS OF POOR QUALITY. BY NOT REPLACING THEM, THERE IS A RISK OF BODY CRACKING OR OTHER FAILURES. I FEEL THAT FORD SHOULD HAVE A RECALL ON THEM. AFTER SEARCHING THE INTERNET, I FIND THAT I AM NOT ALONE, AND FEEL THAT THERE ARE MANY MORE PEOPLE WITH THE SAME PROBLEM, THEY JUST DONT KNOW IT. *KB

NHTSA ID

10429517

Incident

May 13, 2011

Mileage

96,000 mi

TL* THE CONTACT OWNS A 2004 FORD EXPLORER SPORT TRAC. THE VEHICLE WA TAKEN TO A PRIVATE MECHANIC FOR ROUTINE SERVICE WHEN THE CONTACT WAS INFORMED THAT THERE WAS A FUEL LEAK WITHIN THE ENGINE. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 80,000.

NHTSA ID

10410739

Incident

Jul 5, 2011

Mileage

80,000 mi