I LOOKED UP MY VEHICLE AND IT HAS A RECALL AND I WANT IT FIXED. *TR
- NHTSA ID
- 11337134
- Incident
- Jun 2, 2020
Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 1994 Ford Explorer submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 158 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 158, in the owner's own words
I LOOKED UP MY VEHICLE AND IT HAS A RECALL AND I WANT IT FIXED. *TR
WHILE DRIVING I TURNED ON AIR CONDITIONER AND IMMEDIATELY LIGHT SMOKE BEGAN OUT OF AIR CONDITIONING VENTS AND THEN THE NEXT MOMENT THE SMOKE WAS EXTREMELY HEAVY OUT OF THE VENTS AND THEN VISIBLE FIRE UNDERNEATH FRONT PASSENGER SIDE DASHBOARD. I IMMEDIATELY PULLED THE VEHICLE OFF THE SIDE OF THE ROAD AND EXITED, 10 MINUTES LATER IT WAS FULLY ENGULFED IN FLAMES. *LN
TL*THE CONTACT OWNS A 1994 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE BRACKETS FRACTURED AND THE GLASS FELL OUT AND STRUCK HER ON THE HEAD. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V310001 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD HAVE TO PAY $200 FOR THE REPAIR. CURRENTLY, THE WINDOW CAN NO LONGER BE OPENED. THE FAILURE AND CURRENT MILEAGES WERE 170,000.
DOOR HANDLES ON PASSENGER SIDE INTERIOR BROKEN. TRANSMISSION SLIPPING. *AK
THE HOOD LATCH FAILED AND THE HOOD OPENED @ 60MPH. THE HOOD IS STILL ATTACHED TO THE CAR BUT THERE IS DAMAGE TO THE CAR. DT
CONSUMER STATES THAT THE DRIVERS SIDE DOOR WOULD NOT CLOSE. TOOK TO DEALER AND THEY STATED THAT THE HINGES WEREN'T STRONG ENOUGH FOR DOOR AND OVER TIME THEY WEAKEN AND FAIL. CONSUMER FEELS UNSAFE DRIVING UNDER THESE CONDITIONS. NLM
STRUTS THAT HOLD TRUNK OPEN BROKE, AND HATCH DOOR CAN STAY OPEN. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK
DUE TO FAILURE OF THE LIFTGATE BRACKETS, WHICH ARE COVERED BY A RECALL, CAUSED METAL FATIGUE ON HINGES RESULTING ON THEM TEARING AWAY FROM BODY OF THE VEHICLE.IT IS MY OPINION FORD SHOULD MAKE REPAIRS TO MY VEHICLE BECAUSE THE RECALLED COMPONET CAUSED THE DAMAGE. *AK
HANDLE SEPARATED FROM DOOR WHEN PULLING DOOR CLOSED. DOOR FELL OPEN INTO TRAFFIC LANE. HANDLE DESIGN DOES NOT INCORPORATE ANY STRUCTURAL ATTACHMENT TO DOOR. HANDLE IS RETAINED SOLELY BY PLASTIC TRIM PANEL SUBJECT TO AGE DETERIORATION. *AK
BOLTS ARE SEPARATING FROM HINGE OF LIFTGATE WHICH HAS CAUSED PROBLEMS WITH DOOR PROPERLY OPENING AND CLOSING. *AK CONSUMER STATES THE HINGES ARE SEPARATING, BREAKING AWAY FROM THE BODY. *SLC
RECEIVED RECALL NOTICE 95I00700. TOOK TO DEALERSHIP. REPAIRS WERE MADE. NOTICED ONE SIDE INCOMPLETE. INFORMED SERVICE MANAGER, WHO REFUSED TO DO REPAIRS. PROBLEM STILL EXISTS AFTER 10 MONTHS. CONTACTED MANUFACTURER, AND WAS REFERRED TO DEALERSHIP. NOT WILLING TO GET INVOLVED, STATING THEIR REPAIR WAS ADEQUATE.*AK FIRESTONE TIRE EXPERIENCED WALL FAILURE, NOS IZE OR KIND OF TIRE IS GIVEN BY CONSUMER. AFTER RECALL 99534, THE GAP BETWEEN THE LIFTGATE AND THE MAIN BODY ON THE LEFT HAND SIDE IS EXCESSIVE, PRIOR TO THE REPAIR, THE GAP WAS ABOUT 1/8 INCHES AS IS THE PRESENT GAP AT THE RIGHT HAND SIDE, NOW THE LEFT HAND SIDE IS 3/8 INCH, WHEN THE LIFT GATE IS CLOSED WITH NORMAL FORCE THE BOTTOM LATCH AT THE LEFT HAND SIDE DOES NOT ENGAGE. *SLC
HYDRAULIC CYLINDER FAILED PRIOR TO RECALL CAMPAIGN 95I-007, RECALL CAMPAIGN NOT HONORED, LIFT CYLINDER REMOVED AND HATCH BRACKET SPOT-WELDED AT OWNER'S EXPENSE. *CJ
THE UPPER AND LOWER BALL JOINTS FAILED. *MJS
VEHICLE WAS PARKED IN DRIVEWAY AND WELDS ON BRACKET TORE AWAY FROM SHEET METAL, ALLOWING HATCHBACK TO FALL. DEALERSHIP WAS AWARE.*AK
LIFTGATE WAS REPLACED PRIOR TO RECALL NOTICE, CONSUMER REQUESTED REFUND BUT ONLY RECIEVED PARTIAL REFUND AND WANTS THE REMAINING UNREFUNDED BALANCE. NLM
MY TEENAGE SON DRIVES THE FORD EXPLORER, I DO NOT FEEL THAT THIS SPORTS UTILITY IS SAFE.
HYDRAULIC LIFTGATE WELD CYNLINDER HATCH UNEXPECTEDLY CAME DOWN ON CONSUMER'S HEAD. *AK
CONSUMER WAS INSIDE OF A SCHOOL PARKING LOT AND SHE WENT TO LIFT THE LIFTGATE WINDOW/DOOR AND SHE HEARD A POPPING NOISE. HYDRAULIC LIFT CYLINDERS CAME LOOSE, AND THE BRACKET THAT ATTACHED THE HYDRAULIC LIFT, THE WHOLE ASSEMBLY PART DETACHED. *AK PRIOR TO RECALL THE LIFTGATE FAILED ( 95I-007). VEHICLE TOOK TO DEALER AND IT WOULD TAKE 2 WEEKS TO FIX AND NO LOONER CAR WOULD PROVIDE. *YH
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION, OWNER COMPLETED REPAIR DUE TO DEALERSHIP ESTIMATION OF THE COMPLETE REPAIR BEING EXCESSIVE, CONSUMER IS BEING DENIED REIMBURSEMENT DUE TO REPAIR CIRCUMSTANCES (99V-310). *MJS
NHTSA RECALL 99V310001 AND MANUFACTURER'S RECALL 99S34. THERE WAS A MISSING BRACKET. WAS TOLD BY THE DEALER THAT THE BRACKET WAS PART OF THE LIFTGATE, AND THAT THEY NEEDED IT IN ORDER TO REPAIR VEHICLE. *AK
NO SUMMARY LISTED FOR THAT VEHICLE. *AK
RECEIVED RECALL 99V31001 & CONTACTED DEALERSHIP FOR AN APPOINTMENT. WAS INFORMED PARTS NEEDED TO BE ORDERED BEFORE WORK COULD BE DONE. TOOK VEHICLE IN & NO PARTS WERE AVAILABLE. MECHANIC HAD NO ANSWER TO QUESTIONS OF PARTS FOR HYDRAULIC LIFT CYLINDERS. OWNER'S ONLY TRANSPORTATION. *AK
RECALLED LIFTGATE BRACKET FAILED, HOWEVER VEHICLE IS NOT INCLUDED DUE TO VIN. #. NK
THE BUSHINGS AROUND THE HINGE PINS WERE WEAK, CAUSING THE DOOR TO SAG, WHICH IN TURN MADE THE DOOR DIFFICULT TO CLOSE. EVENTUALLY THE LATCH MECHANISM HAS BEEN WEAKENED AND THE INTERIOR PANEL/DOOR HANDLE PULLED OFF. I HAVE CALLED ALL AREA WRECKING YARDS (IN WESTERN WASHINGTON AND OREGON) AND WAS TOLD THAT THESE COMPONENTS ARE SOLD OFF THE EXPLORERS AS SOON AS THEY ARRIVE. THE FELLOW AT THE PARTS-DESK AT THE COURTESY FORD DEALER IN POULSBO SAYS HE HAS HAD TO ORDER MANY HINGES AND LATCH REPLACEMENTS FOR EXPLORERS. THIS WOULD LEAD ME TO BELIEVE THAT THIS IS A WIDE-SPREAD PROBLEM BETWEEN EXPLORER OWNERS.
BOTH INTERIOR DOOR HANDLES BROKE OFF WHILE BEING USED DUE TO DESIGN FLAW. YH
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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