2011 Ford Explorer Airbags Problems

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. The dealer informed the contact that the part was ordered; however, the vehicle was not repaired. The dealer was contacted regarding NHTSA Campaign Number: 24V031000 (Structure); in February 2024 and the contact was informed there were no parts available for the recall repair. In July 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for October 2024. At the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000. Parts distribution disconnect.

NHTSA ID

11650563

Incident

Mar 24, 2024

Mileage

30,000 mi

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in Dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000.00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

NHTSA ID

11621285

Incident

Oct 22, 2024

The airbag warning light keeps coming on after continued checks and fixes. The dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. This is an issue many people have and Ford should be responsible for fixing it.

NHTSA ID

11578701

Incident

Dec 6, 2023

Driver side window panel flew off during my drive on the interstate directly after I noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. Rear backup camera is opposite/flipped and goes in and out. Trunk will close on you after opening it up with the car not running. It will not sense movement when the car is off and continues to shut resulting in harm.

NHTSA ID

11575023

Incident

Feb 1, 2024

The dash lights go off then it's says starting rebot. Air bag lights stay on. Check engine light on says miss firng. All Carfax report was forged. Dealer said needs new engine but was not told by seller. No one will fix it they say not worth the price for car. I over paid big time. Got lied too.

NHTSA ID

11523289

Incident

May 22, 2023

2011 FORD EXPLORER. CONSUMER STATED THAT DURING A COLLISION THE AIRBAGS DID NOT DEPLOY.

NHTSA ID

11490730

Incident

Oct 25, 2022

Airbag fault

NHTSA ID

11459991

Incident

Apr 6, 2022

Airbag light stays on after have completed all the fixes as stated in the official TSB 12-5-11 05/29/12. The steering has become extremely difficult to turn at low speeds or moving for a complete stop. It is freezing up and get harder as time goes by. The recall is expired, but the symptoms are the exact same as the recall stated.

NHTSA ID

11456303

Incident

Jan 12, 2022

MY AIR BAG CONTROL LIGHT CAME ON 3 YEARS, I TOOK THE VEHICLE TO THE FORD DEALERSHIP A D THEY DISCOVERED THE SEAT BELT PRETENSIONER HAD SHORTED OUT. IT WAS REPLACED AT MY EXPENSE. FAST FORWARD TO TODAY AND THE SAME LIGHT IS BACK ON FOR WHAT I IMAGINE IS THE SEAT BELT PRETENSIONER AGAIN! THE LIGHT STAYS ON FROM THE TIME THE CAR IS STARTED TILL IT'S TURNED OFF.

NHTSA ID

11372803

Incident

Nov 2, 2020

Mileage

153,000 mi

AIRBAG SYSTEM MALFUNCTION LIGHT COMES ON AND OFF SEEMINGLY RANDOMLY. NO CORRELATION TO TEMPERATURE OR HUMIDITY. NO CORRELATION TO BEING IN MOTION OR STOPPED. SOMETIMES IT STAYS ON FOR LONG PERIODS OF TIME (I.E. MONTHS). BASED ON RESEARCH I'VE DONE, IT SEEMS THAT WHEN THE AIRBAG INDICATOR IS LIT, THE ENTIRE AIRBAG SYSTEM IS OFF. THIS IS A MAJOR SAFETY ISSUE. AFTER ABOUT 1 MONTH OF IT BEING ON STEADILY, I HAD IT FIXED AT THE DEALERSHIP, FRANKLIN FORD, IN FRANKLIN, MA. THEY FIXED IT THROUGH A TSB WHERE CONNECTORS WERE CLEANED AND RE-GREASED WITH DIELECTRIC GREASE. THIS FIX LASTED ABOUT 1 YEAR. AFTER THIS TIME PERIOD THE AIRBAG LIGHT CAME BACK ON, AGAIN INTERMITTENTLY AND RANDOMLY. AGAIN, AFTER ABOUT 1 MONTH OF STEADILY ON, I TOOK IT BACK TO THE SAME DEALERSHIP, WHERE IT WAS DIAGNOSED TO BE THE SAME ISSUE. THE VEHICLE WAS REPAIRED USING THE SAME TSB METHOD. THIS LEADS TO A LOGICAL ASSUMPTION THAT THIS FIX IS ONLY TEMPORARY AND I WILL CONTINUOUSLY NEED TO HAVE IT REPAIRED. I'VE READ ACCOUNTS ONLINE OF SEVERAL OTHER USERS EXPERIENCING THIS SAME ISSUE.

NHTSA ID

11267713

Incident

Jul 2, 2018

Mileage

80,000 mi

DRIVING 25 TO 30 MPH WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN,.CALL DEALER FORD AL PIEMONTE AND MAKE AND APPOINTMENT BUT THEY SAY IS NOT A RECALL ,THEY DIDN'T REPAIRED AS YET.( WHAT CAN I DO?) IN MELROSE PARK ILLINOIS. I TOOK THIS TRUCK FOR A RECALL IN 2017 FOR THE SAME PROBLEM AND AT THAT TIME THEY FIX IT NOT THIS TME.

NHTSA ID

11256034

Incident

Sep 16, 2019

Mileage

61,359 mi

NUMEROUS REPAIRS TO AIRBAG SYSTEM. AIRBAG LIGHT IS ON AND PREVIOUS REPAIRS INCLUDE, SEATBELT TENSIONER, SEVRERAL JUMPERS AROUND THE CONNECTION UNDERNEATH DRIVERS SEAT, AS WELL AS SOME KIND OF PROGRAMMING IN THE COMPUTER SYSTEM. IVE OWNED THE VEHICLE SINCE IT WAS BRAND NEW AND IT HAS BEEN IN DEALER AT LEAST 6 TIMES FOR AIIRBAG ISSUES. PLEASE DO A FULL INSPECTION OF THE AIRBAG SYTEM INCLUDING FAULTY WIRING HARNESS!!!

NHTSA ID

11234346

Incident

Sep 1, 2012

AIR BAG LIGHT CAME ON RANDOMLY AND WILL NOT SHUT OFF.

NHTSA ID

11155908

Incident

Oct 2, 2017

Mileage

70,000 mi

TAKATA RECALL AIRBAG LIGHT IS ON AND WILL NOT TURN OFF. IT IS ON ALL THE TIME WILL NOT SHUT OFF

NHTSA ID

11142679

Incident

Oct 3, 2018

Mileage

122,000 mi

THE AIR BAG LIGHT KEEPS COMING ON AND STAYING ON FOR NO REASON . I FEEL THIS IS REALLY A SAFETY ISSUE SINCE THE AIR BAGS WONT INFLATE IF LIGHT IS ON AND I HAVE RESEARCHED THIS MATTER AND THERE HAS BEEN SEVERAL COMPLAINTS FROM OTHER OWNERS WHO OWN THIS VEHICLE.

NHTSA ID

11122067

Incident

Aug 2, 2018

THE "SYNC" TOUCHSCREEN STOPPED WORKING. ONCE THIS HAPPENED THE PASSENGER SIDE AIRBAG SETS TO "OFF" ALL THE TIME. THE FORD DEALER REPORTS IT REQUIRES A NEW APIN, WHICH WAS COVERED UNDER A RECALL BUT ONLY FOR 5 YEARS FROM DATE OF NEW PURCHASE.

NHTSA ID

11113506

Incident

Jul 23, 2018

AIR BAG LIGHT IS ON , POSSIBLE AIR BAG FAIL

NHTSA ID

11100183

Incident

Jun 4, 2018

Mileage

99,000 mi

MY CAR HAS ABOUT 95K MILES. CURRENTLY IT IS IN THE SHOP GETTING 2 THINGS DONE. A PART IS ORDERED FOR AIR BAG. I'VE HAD SEVERAL AIRBAG ISSUES NEEDED SERVICE. MY BIGGEST CONCERN IS THE POWER STEERING UNIT. I BOUGHT THE CAR NEW FROM DIBLASIO IN 2012 W/ ABOUT 7K MILES ON IT. I HAVE EXTENDED WARRANTY FROM FORD. SEPT 2016 THE ORIGINAL POWER STEERING UNIT FAILED AND WAS REPLACED. 14 MONTHS LATER THE REPLACEMENT HAS NOW FAILED AND IS BEING REPLACED! THE WARNING LIGHT CAME ON WHILE MY WIFE WAS DRIVING ON THE HIGHWAY. THANK GOD!!!!! THE POWER ASSIST DID NOT FAIL OR SHE COULD HAVE BEEN KILLED. WHEN I STARTED THE CAR THE NEXT TIME THERE WAS NO POWER STEERING. I HAD THE CAR TOWED TO DEALER. I NO LONGER TRUST THIS CAR. THE PS UNIT IS A CRITICAL PART OF THE VEHICLE. I HAVE NEVER OWNED A CAR THAT HAD A SIMILAR PROBLEM ONCE, YET TWICE. WITH THE SECOND TIME TAKING ONLY 14 MONTHS TO FAIL. I CALL FORD CORPORATE AND TOLD THEM ABOUT THE SITUATION AND THAT I NO LONGER TRUST THE CAR. LOOKING ONLINE, I SEE ARTICLES ABOUT A PS UNIT RECALL IN THE 2014S. I DON'T RECALL EVER RECEIVING A NOTICE ABOUT MY VEHICLE AND ONLY BROUGHT IT IN WHEN IT STARTED ACTING ODD IN 2016. FORD ASKED ME WHAT I WANTED THEM TO DO. AT THIS POINT I SAID I NO LONGER WANT THE CAR AND DO NOT WANT TO SELL IT TO SOMEONE WITH WHAT I KNOW AND FEAR. I THOUGHT FORD SHOULD BUY IT BACK FROM ME AT A REASONABLE PRICE AND I WILL GET A DIFFERENT VEHICLE. I WAS PUT ON HOLD FOR SHOW AND THE PERSON CAME BACK AND SAID THEY WERE SORRY THERE IS NOTHING THEY CAN DO AND THAT ANY TIME THERE IS A PROBLEM I SHOULD BRING IT TO THE DEALER. I AM DISGUSTED WITH FORD AND I DON'T KNOW WHAT MY OPTIONS ARE. I NEED HELP PLEASE. I FEAR ANYONE DRIVING THIS CAR ONCE I GET IT BACK TOMORROW.

NHTSA ID

11046588

Incident

Nov 11, 2017

Mileage

95,000 mi

BOUGHT USED-AIR BAG LIGHT STAYS ON MOST OF THE TIME-- KIRK FORD FIXED IT AT DEALER COST FROM BARKSDALE CADILLAC WHERE IT WAS PURCHASED.. AIR BAG LIGHT STILL COMES ON AND WHEN I TALKED TO THEM THEY SAID IT MIGHT BE SOMETHING ELSE CAUSING IT. . HUSBAND FIGHTIN G CANCER AND I COULD NO GET THR RECALL ON DOOR HANDLE FIXED. HUSBAND PASSED AWAY AND I DONT HAVE FUNDS TO GET AIRBAG LIGHT FIXED..I DONT KNOW THE BRAND OF AIR BAG.SO I DONT KNOW IF IT IS TAKATA

NHTSA ID

11042828

Incident

Mar 8, 2014

Mileage

48,355 mi

2011 FORD EXPLORER THAT I BOUGHT NEW IN 03/2011 AND THAT HAS AN ISSUE ABOUT THE AIRBAG LIGHT BEING ON AND OFF AT THE VERY FIRST MONTH OF THE CAR PURCHASE IT HAS BEEN CONSTANTLY CHECKED AND FIXED FOR FREE WITHIN THE TIME WARRANTY. THEN I HAVE TO COME AND PAY ALMOST EVERY YEAR TO FIX THE AIRBAG LIGHT.

NHTSA ID

11032186

Incident

Apr 15, 2011

DASHBOARD WARNING INDICATOR FOR AIRBAGS. I DON'T RECALL WHEN/CONDITIONS UNDER WHICH IT FIRST CAME ON.

NHTSA ID

11024152

Incident

Sep 1, 2017

Mileage

79,000 mi

RESTRAINTS INDICATOR LAMP WARNING LIGHT CAME ON AND WON'T GO OFF. I HAVE AN APPOINTMENT SETUP THIS FRIDAY WITH MY LOCAL FORD DEALERSHIP TO HAVE IT CHECKED OUT, BUT WHEN I RESEARCHED THE ISSUE, I FOUND THAT A TON OF PEOPLE HAD THE SAME PROBLEM. A MAJORITY WERE RESOLVED BY FIXING A CONNECTION UNDER THE DRIVER SEAT.

NHTSA ID

11010877

Incident

Jul 25, 2017

PURCHASED USED VEHICLE JANUARY 2017. MARCH 2017 AIRBAG LIGHT APPEARED INTERMITTENTLY AT START, WHEN PLACED IN DRIVE, OR TRAVELING AT VARIABLE SPEEDS. APRIL 2017 AIRBAG LIGHT NOW ILLUMINATES 95% OF TIME AT START AND REMAINS ON THROUGHOUT OPERATION. FORD DEALERSHIP IDENTIFIED AIRBAG CODE B1212, ADVISING HIGH ELECTRICAL RESISTANCE IN GEAR SHIFTER REQUIRING REPLACEMENT AS WILL NOT INDICATE TO VEHICLE SAFETY MONITORING SYSTEM THAT VEHICLE IS IN PROPER GEAR AND THEREFOR PASS FAULT DETECTING SYSTEM. REPAIR/REPLACEMENT APPROXIMATELY $515.00. TSB-12-5-11 HAS BEEN ISSUED FOR THIS CODE, WAS APPLIED WITH NO RESOLVE. FAULT DISABLES CRITICAL SAFETY SYSTEM, IS NOT COVERED UNDER EXTENDED WARRANTY AND IS OWNER'S FINANCIAL RESPONSIBILITY. THERE IS AN ENORMOUS CONSUMER REPORTING TREND FOR THIS DEFECT IN MAKE/MODEL. RECOMMEND RECALL INVESTIGATION AS COMMON TREND THAT DISABLES CRITICAL VEHICLE SAFETY FEATURE IDENTIFIED BY MANUFACTURER IN TSB-12-5-11. INTERNET RESEARCH ON THIS MATTER SUBSTANTIATES MULTIPLE AND REPEATED OWNER/MANUFACTURER HISTORICAL DATA SUPPORTING CLAIM.

NHTSA ID

10980447

Incident

Mar 1, 2017

Mileage

64,000 mi

RANDOMLY, THE AIRBAG LIGHT WILL COME ON AND REMAIN ON UNTIL THE VEHICLE IS RESET, INDICATING THERE IS AN INTERMITTENT PROBLEM WITH THE SRS SYSTEM. HAPPENS AFTER STARTING THE VEHICLE, DURING THE INITIAL TESTING OF COMPONENTS. UPON SEARCHING ONLINE, THERE SEEMS TO BE QUITE A BIT OF PEOPLE WITH EXPLORERS BETWEEN 2011-2015 WITH THIS PROBLEM.

NHTSA ID

10979984

Incident

Apr 23, 2017

AIRBAG LIGHT COMES OFF & ON WHEN DRIVING. WHEN LIGHT IS ON THE AIRBAG WILL NOT OPERATE IN A CRASH.

NHTSA ID

10958240

Incident

Jan 16, 2017