2011 Ford Explorer Driver assistance Problems

During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “traction control off.” I was unable to turn the steering wheel much due to it being so heavy. My official complaint: Vehicle: 2011 Ford Escape XLT Safety Recall: NHTSA Campaign Number 14V284000 (Ford Recall 14S05) Issue: Loss of Electric Power Steering Assist (EPS) / Steering Torque Sensor Fault I am submitting this complaint regarding an unresolved safety defect involving my 2011 Ford Escape XLT. This vehicle is subject to a federally recognized safety recall for loss of electric power steering assist: NHTSA Campaign Number 14V284000, Ford Recall 14S05, which involves the electric power steering (EPS) system and steering torque sensor faults that can cause the vehicle to suddenly lose steering assist. The safety issue covered under this recall is still present and represents an ongoing risk. The vehicle experiences a loss of power steering assist, which makes the steering wheel extremely difficult to turn and increases the risk of a crash, especially at lower speeds, in traffic, or during turns. On February 13, 2026, I had a scheduled appointment at Kingman Ford (Arizona) at 3:00 PM specifically to address this safety recall issue and the continuing steering assist problem. Kingman Ford declined service and refused to perform any recall-related repair, stating they could not provide service related to the recall. After the dealership refusal, I contacted Ford Corporate Customer Service directly. Ford Corporate also declined to provide any repair assistance, and stated they had no knowledge of any federal directives or requirements regarding safety issues connected to this recall. Because this is a federally recognized safety recall and the defect continues to occur, I am requesting that NHTSA document this as a recall remedy failure / unresolved safety defect, and review Ford’s refusal (and the dealership’s refusal) to correct a known steerin

NHTSA ID

11717906

Incident

Feb 13, 2026

The contact owns a 2011 Ford Explorer. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Camera not Available - Contact Local Dealer" was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

NHTSA ID

11669246

Incident

Jan 25, 2024

Mileage

125,000 mi

Power Steering just went out with no warning. Plus 3 other failures Service advance Trac Power Steering fault and Terrain Management Fault. All these occurred at the same time.

NHTSA ID

11605795

Incident

Jul 22, 2024

Vehicle became very hard to steer and warning lights came on warning of steering module failure.

NHTSA ID

11586383

Incident

Apr 30, 2024

The Electronic power steering went out for the third time while trying to park at grocery store parking lot. We have paid for 3 replacements and reprogramming now for the 3rd time it’s out again.

NHTSA ID

11534581

Incident

Jul 25, 2023

Electric power steering failed without any warning. Ford HAD a voluntary recall, but as a second owner I did not get any notification. As vehicles are supposed to exceed 100k miles this is disturbing (like iPhone battery fiasco). Electric steering is nearly impossible to drive and being thIs is a KNOWN problem with this vehicle and the fact it is the #1 vehicle currently utilized by Law Enforcement I find it odd there is not a mandatory safety recall for this issue. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11484388

Incident

Jan 10, 2022

VEHICLE TURNS OFF AUTOMATICALLY WHILE IN MOTION. COMPLETE SHUT OFF

NHTSA ID

11338739

Incident

Jul 11, 2020

Mileage

150,000 mi

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE WAS SLUGGISH AND LOST POWER. ALSO, THE BRAKES AND STEERING BECAME INOPERABLE AND THE OIL PRESSURE AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL CRANKING NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WATER PUMP FAILED AND OIL WAS IN THE COOLANT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 131,000.

NHTSA ID

11281849

Incident

Nov 15, 2019

Mileage

131,000 mi

ENGINE DAMAGE DUE TO OVERHEATING. REGULAR AND REQUIRED OIL CHANGES ARE DOCUMENTED AND IMPLEMENTED AS SCHEDULED. NO OTHER ENGINE OR VEHICLE MALFUNCTIONS DURING THE COURSE OF OWNERSHIP, EXCEPT REGULAR OIL CHANGES AND TIRE REPLACEMENT. HOWEVER, ON MAY 15, 2019, VEHICLE SENSOR NOTIFIED OIL CHANGE NEEDED. FIVE DAYS LATER VEHICLE STALLED AT LOCAL MOTEL DUE TO DECREASED POWER, ROCKING MOTION OF CAR AND LUCKILY WE WERE ABLE TO SLOWLY TURN INTO LOCAL HOTEL TO CUT OFF ENGINE AND GET TO SAFETY. AFTER 2 HOURS OF LETTING VEHICLE SET AND COOL DOWN, LOCAL MECHANIC, CHECKED AND SAID WE HAD ENOUGH OIL IN VEHICLE AND NOT SURE WHAT HAPPENED. WAS ABLE TO DRIVE VEHICLE HOME, WITH NO SENSORS ON DASHBOARD ALERTING US TO ANY FURTHER PROBLEMS. THREE DAYS LATER, WITH NO VISIBLE SENSORS FLASHING, CAR BEGAN TO EXHIBIT ROCKING MOTION NOT SPUTTERING MOTION AS I BEGAN TO PULL OUT IN FOUR-WAY INTERSECTION, AND APPROACHING TRAFFIC HEADING MY WAY. THEN SUDDENLY, CAR REGAINED POWER AND WAS ABLE TO CONTINUE TO PROPER LANE AS IF NOTHING WAS WRONG. AFTER TRAVELING ANOTHER 1.6 MILES, CAR JUST STARTING LOSING POWER, CHECK ENGINE, LOW OIL PRESSURE LIGHT, TEMPERATURE LIGHT WARNING ALL APPEARED SUDDENLY. I WAS ABLE TO DRIFT IN MIDDLE LANE IN FRONT OF DEALERSHIP WHERE VEHICLE WAS PURCHASED. I IMMEDIATEDLY TURNED VEHICLE OFF AND WALKED TO DEALERSHIP TO GET HELP IN MOVING VEHICLE OFF THE ROAD. AFTER 3DAYS OF WAITING, DUNCAH DEALERSHIP IN CHRISTIANSBURG, VA, NOTIFED US THAT HEAD GASGET WAS CRACKED AND OVER 7,000 REPAIR BILL WAS NEEDED TO FIX ENGINE REPAIR. AS NOTED BEFORE NO MAJOR PROBLEMS HAS EVER BEEN REPAIRED OR REPLACED REGARDING THIS VEHICLE. DURING THE TWO INCIDENTS REGARDING THE VEHHICLE LOSING POWER, WITHOUT NO VISIBLE VEHICLE SENSOR NOTIFICATIONS IS OF GREAT CONCERN TO US REGARDING OUR SAFETY IN DRIVING OUR VEHICLE. THANKFULLY, WE WEREN'T ON A MAJOR HIGHWAY.

NHTSA ID

11220315

Incident

May 15, 2019

Mileage

178,805 mi

I WAS TURNING OUT OF MY ALLEY AND THE CAR HAD NO POWER. WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. I HAD AN ORANGE WARNING LIGHT WITH A WRENCH COME ON THE DASHBOARD. I TURNED THE CAR OFF AND THEN BACK ON AND THERE WAS NO WARNING LIGHT AND NO ISSUE WITH THE ACCELERATION. DEALERSHIP COULDN'T FIND A PROBLEM BUT THIS ISSUE IS ALL OVER THE INTERNET AND THERE IS A RECALL FOR IT BUT NOT FOR MY VIN NUMBER OR YEAR.

NHTSA ID

11144775

Incident

Oct 26, 2018

Mileage

71,240 mi

VEHICLE EXPERIENCES UNINTENDED SUDDEN DECELERATIONS - WHEN DRIVING AT NORMAL SPEEDS THE VEHICLE WILL COAST TO A STOP, REGARDLESS OF THE AMOUNT THE GAS PEDAL IS DEPRESSED. TROUBLE CODES INDICATE THIS IS A COMMON PROBLEM DUE TO THE THROTTLE BODY ACTUATOR BEING FAULTY. DESPITE FORD EXTENDING THE WARRANTY FOR MULTIPLE OTHER VEHICLES WITH THE SAME ENGINE AND THROTTLE BODY, THEY DID NOT COVER THE EXPLORERS.

NHTSA ID

11130022

Incident

Sep 16, 2018

Mileage

105,000 mi

THE BATTERY CHARGING SYSTEM COMES ON WHILE DRIVE AT NORMAL SPEED AND THE STEERING BECOMES VERY HARD AND THEN EVERYTHING SHUTS DOWN AND IF YOU ARE LUCKY YOU MIGHT MAKE IT OFF THE SIDE OF THE ROAD. THIS IS VERY SCARY AS I LIVE IN A RURAL AROUND WHERE YOU CAN'T ALWAYS GET OVER IN AN APPROPRIATE AREA. IN THE PAST I COULD LET IT SET FOR A MINUTE AND RESTART IT AND WOULD BE FINE. RECENTLY HAD TO HAVE IT JUMP STARTED FOR IT TO RUN AGAIN AND THEN SEEMS FINE. JUST LAST NIGHT/THIS MORNING IT WAS SO BAD THAT WE HAD TO LET IT SIT FOR SEVERAL HOURS BEFORE WE COULD GET IT TO JUMP START IT AGAIN. I HAVE SAW THAT OTHERS HAVE HAD SIMILAR COMPLAINTS. WHEN I SEARCHED MY VIN NUMBER IT SAYS THERE IS NO RECALLS BUT WHEN I WAS SEARCHING FOR RECALLS IT MENTIONS THE POWER STEERING AS A RECALL. THE RECALL WAS PRIOR TO ME PURCHASING THIS UNIT. I AM FRUSTRATED AND THIS IS A GREAT SAFETY RECALL THAT FORD SHOULD FIX ON ALL VEHICLES. THE DATE ENTERING AS EVENT HAPPENED WAS THE LAST EVENT BUT IT STARTED BACK IN MAY OF 2016. *TR

NHTSA ID

10945605

Incident

Jan 16, 2017

Mileage

107,000 mi

THERE ARE ALLOT OF ISSUES GOING ON WITH THE TRUCK WE HAVE JUST HIT AROUND 70K MILES, THIS STARTED A FEW MONTHS AGO THE PASSENGER BACK DOOR IS NOT LATCHING CORRECTLY UPON BEING CLOSED. THE WHOLE ELECTRICAL SYSTEM HAS BEEN FAULTY FOR SOME TIME NOW A/C DOESN'T WORK CORRECTLY/ REMOTES AND LIGHTS ON CAR ON CONSTANTLY FLICKERING... HAPPENS WHILE VEHICLE ISNT IN MOTION AND WHEN IN MOTION

NHTSA ID

10929508

Incident

Dec 1, 2016

2011 FORD EXPLORER XLT: FAILURE OF 2011 FORD EXPLORER PASSENGER BLEND DOOR ACTUATOR. HAVE HAD TO REPLACE THIS ACTUATOR THREE TIMES IN 12 MONTHS. FAILURE OCCURS SLOWLY. FAILURE BEGINS WITH CLICKING SOUND PRESENT FOR 10 SECONDS UPON STARTING A/C OR HEATER AND TURNING OFF OF A/C OR HEATER. ISSUE PROGRESSES TO CLICKING SOUND PRESENT THROUGHOUT ENTIRE TIME A/C OR HEATER IS USED. ISSUE THEN PROGRESSES TO COMPLETE FAILURE AND NOT WORKING. VEHICLE PURCHASED FROM FORD DEALER. FORD CERTIFIED USED WITH APPROXIMATELY 70,000 MILES. ISSUE STARTED OCCURRING AT APPROXIMATELY 90,000 MILES.

NHTSA ID

10913781

Incident

Sep 1, 2016

Mileage

90,000 mi

2011 FORD EXPLORER XLT: UPON RAPID ACCELERATION (EXAMPLE: ACCELERATING ONTO HIGHWAY VIA HIGHWAY ENTRANCE RAMP) VEHICLE LOOSES MOMENTUM THEN LURCHES FORWARD. VEHICLE IS NOT SMOOTHLY TRANSITIONING FROM LOWER GEARS TO HIGHER GEARS. VEHICLE PURCHASED FROM FORD DEALER, CERTIFIED USED WITH APPROXIMATELY 70,000 MILES. ISSUE OCCURRED AT APPROXIMATELY 90,000 MILES.

NHTSA ID

10913771

Incident

Jan 10, 2016

Mileage

90,000 mi

I HAVE EXPERIENCE TWICE THE SAME PROBLEM WITH THE THROTTLE OF THIS VEHICLE. I CHANGE THE PART ABOUT 7 MONTHS AGO AND HAD TO REPLACE IT AGAIN LAST WEEK. THE VEHICLE JUST DECREASES SPEED SUDDENLY TO ABOUT 5 MILES PER HOUR AND A LIGHT COME ON THE DASH WITH A WRENCH. THIS HAS HAPPEN TWICE ALREADY AND IT CAN CAUSE A SERIOUS ACCIDENT IF DRIVING AT A HIGHWAY. I WAS DRIVING ON A HIGHWAY AND LUCKLY I WAS ON THE INNER SIDE AND COULD PULL OVER BUT IF IT HAD HAPPEN ON THE OUTTER LANES THIS COULD HAVE CAUSE A SERIOUS ACCIDENT.

NHTSA ID

10874072

Incident

Jun 6, 2016

Mileage

41,500 mi

THE POWER STEERING FAILS, AND IT BECOMES VERY HARD AND ALMOST IMPOSSIBLE TO STEER THE VEHICLE.

NHTSA ID

10871672

Incident

May 29, 2016

Mileage

89,000 mi

AFTER HAVING EPAS REPLACED (@HALL FORD ELLIZABETH CITY, NC) UNDER RECALL 15N01 AFTER COMPLETE POWER STEERING FAILURE. WE BEGAN A 700 MI. ROAD TRIP HOME AND BEGAN TO EXPERIENCE SPONTANEOUS TRACTION CONTROL INTERACTION WITH OUR DRIVING INPUT WHICH AFFECTED EITHER POWER DISTRIBUTION TO THE AXELS, BRAKING ABILITY, AND STEERING ABILITY. AFTER MAKING IT NEARLY 300 MILES THE ELECTRONIC STABILITY CONTROL COMPLETELY WENT OUT ALONG WITH WHAT FELT LIKE ABS CONTROL SEEMED LIKE IT INTERVENED SPORADICALLY. WE ALSO RECIEVED A DASH PROMPT THAT THE FUEL FILLER INLET NEEDED CHECKED AS WELL. UPON ARRIVAL TO A FORD DEALER ALONG OUR ROUTE (SHEEHY FORD, WARRENTON, VA) THEY PULLED THE CODES LISTED AND APPEARED TO BE A LITANY OF CODES NEARLY A PAGE AND A HALF LONG. THEY CLEARED THE CODES AND DROVE THE VEHICLE. AFTER DRIVING THE VEHICLE AROUND THE BLOCK THE TRACTION CONTROL BEGAN TO ACT INTERMITTENTLY WITHOUT LOSS OF TRACTION. THEY CAME BACK AND CHECKED FOR ERROR CODES AND THE "STEERING POSITION SENSOR WAS AT FAULT" THEY WENT THROUGH RE-CALIBRATED THE EQUIPMENT INSTALLED AND CLEARED OUT THE CODES AND DROVE WITHOUT ANY ISSUES. WE THEN CONTINUED ON OUR REMAINDER OF OUR TRIP WITHOUT ANY FURTHER ISSUES. UPON ARRIVAL TO OUR HOME DESTINATION THE FOLLOWING DAY WE BEGAN TO AGAIN HAVE TRACTION CONTROL INTERVENING WITH DRIVER INPUT WHEN NOT NEEDED WHERE IT APPEARS TO BE SHIFTING POWER FROM AXLE TO AXLE OR APPLYING BRAKING TO AID IN TRACTION CONTROL. I HAVE ALSO NOTICED THAT THAT REAR VIEW CAMERA DISPLAYS THE POSTION OF THE DRIVER WHEEL IN RELATION TO THE WHEEL PATH IN REVERSE BUT APPEARS INTERMITTANT AS IF THERE IS A NOT A CONTINUOUS CONNECTION WITH THE SENSOR. TAKING TO OUR LOCAL FORD DEALER HERE MONDAY 4-4-16 TO HAVE THEM THOROUGHLY GO THROUGH THE VEHICLE BUT APPEARS TO CONTINUE TO BE AN ISSUE WITH THE ELECTRONIC POWER STEERING ASSIST. ALL ISSUES ARE PRESENT WHEN TRAVELING AT SPEED AND TURNING

NHTSA ID

10853156

Incident

Apr 1, 2016

Mileage

65,000 mi

I BEGAN EXPERIENCING PROBLEMS WITH THE STEERING WHEEL MOUNTED CONTROLS WHILE DRIVING, WHICH WERE INTERMITTENT. FIRST, THE VOLUME BUTTON FAILED AND THEN CRUISE CONTROL FUNCTIONS FAILED. THE CRUISE CONTROL WOULD SOMETIMES CANCEL ON ITS OWN, CAUSING A SUDDEN UNEXPLAINED LOSS OF SPEED WHILE I THOUGHT IT WAS ENGAGED. THE "RESUME" AND "CANCEL" BUTTON FUNCTIONS ALSO SWAPPED. "RESUME" WOULD CANCEL THE CRUISE CONTROL AND "CANCEL" WOULD RESUME CRUISE. I ONLY FIGURED THIS OUT AFTER PRESSING CANCEL WHILE IN CRUISE CONTROL TO SLOW THE CAR FOR TRAFFIC AHEAD OF ME AND IT DID NOT RESPOND OR SLOW THE CAR. THE CAR CONTINUED AT ITS SET SPEED UNTIL I HIT THE BRAKES TO SLOW IT. THE DIAGNOSIS FOR THE PROBLEM WAS THAT THE CLOCK SPRING HAD FAILED AND IT WAS REPLACED. I FEEL THIS IS A SERIOUS SAFETY CONCERN, ESPECIALLY SINCE THE DRIVER AIR BAG MAY HAVE ALSO BEEN AFFECTED. THIS CAR HAS ONLY 43,000 MILES ON IT. THE FIRST TIME I TOOK THE CAR IN FOR SERVICE, THEY REINSTALLED SOFTWARE WHICH DID NOT FIX THE PROBLEM. I DO NOT YET HAVE THE INVOICE FROM THE REPLACEMENT OF THE CLOCK SPRING BECAUSE IT HAS NOT YET BEEN PAID WHILE I TEST THE REPAIR. THE CLOCK SPRING DID APPEAR TO FIX THE PROBLEM. THE CAR WAS REPAIRED AT PERRY FORD IN SAN LUIS OBISPO, CA.

NHTSA ID

10808064

Incident

Oct 26, 2015

Mileage

43,000 mi

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE THE CRUISE CONTROL WAS SET AT 58 MPH. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. ONCE THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.

NHTSA ID

10807566

Incident

Nov 28, 2015

Mileage

83,000 mi

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY, CAUSING THE CONTACT TO CRASH INTO A GARAGE. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. NO REPAIRS WERE MADE TO THE VEHICLE. THE CONTACT ALSO STATED THAT WHILE ACCELERATING, THE ENGINE RPMS WOULD INCREASE RAPIDLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS 23,500.

NHTSA ID

10663126

Incident

May 5, 2013

Mileage

23,500 mi

REFERENCING PREVIOUS COMPLAINT FOR SAME ISSUE SEE TCN JEN28-49151 TRAVELING TO DINNER AT 7:00PM AGAIN POWERTRAIN WARNING LIGHT CAME ON, ENGINE RAN ROUGH AND SPEED DROPPED TO APPROX. 1 MPH. PULLED OFF SIDE OF ROAD, TURNED OFF CAR. RESTARTED AND CONTINUED ON MY WAY. SAME THING OCCURRED AGAIN THIS MORNING 11/14/14 AT APPROX. 7:15 AM ON WAY TO WORK. THIS TIME THANKFULLY I WAS NOT ON THE CAUSEWAY WHERE TRAFFIC MOVES AT APP 50 - 60 MPH AS I WAS THE FIRST TIME THIS OCCURRED. WHEN THIS HAPPENED TWICE IN OCTOBER I TOOK MY CAR TO THE DEALERSHIP BOTH TIMES AND THEY COULD FIND NOTHING WRONG. THIS CONTINUES TO HAPPEN AND I AM AFRAID THAT ONE DAY MY CAR WILL MALFUNCTION LIKE THIS ON A BUSY ROAD AT A HIGHER SPEED. I WAS LUCKY THE FIRST TIME ON THE CAUSEWAY THAT I MADE IT UP THE BRIDGE TO COAST DOWN ON TO THE GRASS WITHOUT CAUSING AN ACCIDENT. *TR

NHTSA ID

10654910

Incident

Nov 8, 2014

Mileage

56,458 mi

I HAVE A 2011 FORD EXPLORER XLT. THE THROTTLE BODY HAS RECENTLY GONE BAD AND IS STAYING STUCK IN THE OPEN POSITION. THE DEALERSHIP SAYS IT HAS TO BE REPLACED. IT IS AN OBVIOUS SAFETY HAZARD FOR IT TO GET STUCK WHEN GOING AT A HIGH RATE OF SPEED OR EVEN A SLOWER RATE FOR THAT MATTER. THE THROTTLE BODIES WERE A BIG ISSUE FOR THE FORD ESCAPES IN THE PAST SO FORD EXTENDED THE WARRANTY FOR THEM, UNFORTUNATELY IT DOESN'T APPLY TO THE EXPLORER ALTHOUGH IT THE EXACT SAME PROBLEM. *TR

NHTSA ID

10641305

Incident

Oct 3, 2014

Mileage

53,067 mi

2011 FORD EXPLORER WAS JUST RETURNED TWO WEEKS AGO FOR NATIONAL RECALL ON ELECTRONIC POWER STEERING CONTROL MODULE FAILURE. ON AUGUST 21ST AT 9:30 AM MY WIFE WAS APPROACHING A RED LIGHT. SHE APPLIED THE BRAKES AND FELT AN IMMEDIATE POWER LOSS ISSUE WITH THE BREAKS. SHE IMPACTED THE VEHICLE IN FRONT OF HER AROUND 15 MPH. AIR BAGS WERE NOT DEPLOYED AT TIME OF ACCIDENT. SHE DID NOTICED THE TERRAIN MANAGEMENT FAILURE LIGHT WAS ILLUMINATED AT TIME OF IMPACT. MY WIFE DID NOT FEEL THE ANTI LOCK BRAKES ENGAGE, NOR WERE THERE ANY SKID MARKS VISIBLE ON THE ROAD. MINOR FRONT END DAMAGE IS EVIDENT AND RADIATOR WAS LEAKING FLUID. INSURANCE COMPANY HAS BEEN NOTIFIED ABOUT RECENT RECALL. *TR

NHTSA ID

10627059

Incident

Aug 21, 2014

Mileage

46,000 mi

I WAS MAKING A RIGHT HAND TURN GOING DOWN A HILL ONTO A STREET WHEN THE SENSORS WENT OFF AND THE POWER STEERING STOPPED WORKING. THE CAR REGISTERED TWO WARNINGS. I STOPPED THE CAR IN THE MIDDLE OF THE STREET. I WAS MANUALLY ABLE TO GET IT TO A PARKING LOT BUT IT WAS EXTREMELY DIFFICULT. I DROVE VERY SLOWLY. WHEN I GOT TO THE PARKING LOT, I TURNED THE CAR OFF AND RESTARTED IT. THE WARNINGS DISAPPEARED AND THE CAR FUNCTIONED NORMALLY. I PROCEEDED TO CALL THE DEALERSHIP WHERE I GOT THE CAR FROM TO EXPLAIN THE SITUATION. I SUBSEQUENTLY CALLED THE DEALERSHIP THE FOLLOWING DAY TO VOICE MY CONCERNS AND MAKE AN APPOINTMENT. THE BEST THEY COULD DO WAS A WEEK FROM TODAY. THIS IS A CERTIFIED, PRE-OWNED VEHICLE THAT I PURCHASED LESS THAN A YEAR AGO. *TR

NHTSA ID

10606046

Incident

Jun 24, 2014

Mileage

35,000 mi