2015 Ford Explorer Body & structure Problems

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached. Two dealers, including Bozard Ford (540 Outlet Mall Blvd, St. Augustine, FL 32084), were contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were unavailable with no anticipated availability date. The failure mileage was approximately 150,000.

NHTSA ID

11755870

Incident

Jul 10, 2026

Mileage

150,000 mi

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had detached while driving. The contact stated that one of the trims struck and cracked the windshield. The windshield was replaced. The vehicle was taken to a dealer for inspection, and the contact was informed that the A-pillar trims needed to be replaced; however, one of the four required parts was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

NHTSA ID

11755220

Incident

Jan 14, 2026

Mileage

89,000 mi

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar and B-pillar trim appliques loosened and detached from the vehicle on multiple occasions. Due to the recurring failure, the contact applied duct tape to secure both trims. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall repair. The manufacturer was made aware of the issue. The failure mileage was 90,061.

NHTSA ID

11748580

Incident

Jan 24, 2024

Mileage

90,061 mi

The Trim piece that has the keyless entry pad on it that was attached to the drivers door came off while driving down the interstate.

NHTSA ID

11744901

Incident

May 17, 2026

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(STRUCTURE); however, the part to do the recall repair was unavailable. The contact had stated while driving 70 MPH, an unknown windshield exterior A- pillar trim separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 150,000.

NHTSA ID

11742693

Incident

Mar 1, 2024

Mileage

150,000 mi

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 24V031000 (Structure) and NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rear camera was blank and backwards. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

NHTSA ID

11739207

Incident

May 21, 2024

Mileage

100,000 mi

The contact owns a 2015 Ford Explorer. The contact received notice of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while driving in the rain on several occasions, he observed water leaking from the left and top of the middle of the windshield. The contact stated that overtime water had leaked and puddling around the sunroof molder and rusted and shorted the sunroof motor. The contact stated that the sunroof did not work due to the shorted motor. The vehicle was taken to a dealer where the contact was informed about the two active recalls and that the rear view camera was inverted and it was diagnosed that the exterior a pillar clip attachments and sunroof and shade motor needed the replaced. The vehicle was not repaired due to the dealer not honoring the sunroof repairs. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.

NHTSA ID

11738028

Incident

Oct 1, 2021

Mileage

117,000 mi

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the rear view camera displayed a blank screen. In addition, the contact stated while driving at an undisclosed speed, the driver's side Exterior A-Pillar Applique Trim detached. The contact stated that two weeks later, the passenger's side Exterior A-Pillar Applique Trim fractured. The contact applied tape to hold the trim in place. The vehicle was taken to the dealer. The vehicle was inspected, however the contact was informed that the parts were unavailable. The vehicle was not repaired. The contact received recall notifications, NHTSA Campaign Number: 24V031000 (Structure) and NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

NHTSA ID

11737687

Incident

May 15, 2024

Mileage

130,000 mi

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the rearview camera image was blank. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.

NHTSA ID

11733673

Incident

Apr 24, 2026

Mileage

116,000 mi

my B pillars started coming off on the highway going 60 mph. driver side was hanging by electrical piece for the keypad for door opening. my son looked and passenger side coming off as well. had to pull over and duct tape it on. already had A pillars replaced which left side was coming off, had to duct tape. for some reason their is a recall for this on 2016 and up but not 2015.

NHTSA ID

11733184

Incident

Apr 13, 2026

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior A-pillar trims had detached. The vehicle was taken to the dealer, where tape was applied to the trims as a temporary fix. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. No further information was available. The failure mileage was approximately 80,000.

NHTSA ID

11732325

Incident

Apr 20, 2025

Mileage

80,000 mi

My vehicle has been shaking and clunking for years now, and my dealership has denied me service for two years on account of them not being able to recieve parts

NHTSA ID

11731418

Incident

Mar 23, 2024

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer was contacted, and the contact was informed that the parts were not yet available for the recall repairs. Additionally, the contact stated that the parts had been unavailable for more than a year. The manufacturer was contacted and confirmed that the parts were not yet available. The contact had not experienced a failure.

NHTSA ID

11730335

Incident

Apr 10, 2026

Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.

NHTSA ID

11728813

Incident

Apr 2, 2026

Passenger's side A-pillar molding flew off while driving.

NHTSA ID

11728033

Incident

Feb 5, 2024

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ID

11727034

Incident

Mar 25, 2026

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim fractured. The contact stated that the A-Pillar trim was loosely swinging across the windshield. In addition, the contact stated that because of the failure and the unrepaired recall, the exterior air and moisture came into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

NHTSA ID

11727021

Incident

Mar 25, 2025

Mileage

40,000 mi

The contact owns a 2015 Ford Explorer. The contact stated that while driving 75 MPH, one of the windshield exterior A-pillar trims detached and was flapping against the driver's side window before separating from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the dealer was contacted for the recall repair. The dealer sent a mobile technician to the residence, and the vehicle was inspected. The technician informed the contact that the windshield exterior A-pillar trims were missing. Additionally, the dealer informed the contact that the part to do the recall repair was not yet available, and the vehicle was not repaired; however, after contacting the NHTSA Hotline for recall information, the contact was informed that the VIN was no longer included in the recall. The contact confirmed that the recall repair had not been completed. The manufacturer was not yet contacted. The failure mileage was approximately 83,000.

NHTSA ID

11726401

Incident

Sep 7, 2025

Mileage

83,000 mi

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of NHTSA Campaign Number: 21V537000 (Suspension); which the contact associated with the failure. An appointment was scheduled with a local dealer for the recall repair. Upon arriving for the appointment, the contact was informed that the vehicle was not covered under the recall. The manufacturer was notified of the issue, and the contact was informed that the recall repair was performed prior to and was a one-time repair. The contact provided an estimate for an out-of-pocket repair. The contact stated that the top of the driver’s and passenger’s side A-pillar trims were loose. The contact discovered NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was unavailable. The vehicle was not yet repaired. The failure mileage was approximately 127,000.

NHTSA ID

11725654

Incident

Dec 1, 2025

Mileage

127,000 mi

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side A-pillar trims were shaking and vibrating, and the sealant had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 133,000.

NHTSA ID

11725623

Incident

Mar 15, 2025

Mileage

133,000 mi

The contact owns a 2015 Ford Explorer. The contact stated while attempting to reverse(R), the rear-view camera became inoperable. The contact stated that the rear-view camera failed to function properly and intermittently operated as needed. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 24V031000 (Structure); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 120,000.

NHTSA ID

11725238

Incident

Mar 18, 2026

Mileage

120,000 mi

Since 2024 I have been trying to fix recall 24S02/ 24V031 - EXTERIOR A-PILLAR TRIM but the dealer always has the same answer. We don't have the parts available, we will call you, but they never call back and show no signs of progress. Explorer 2015 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11725191

Incident

Mar 18, 2026

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

NHTSA ID

11725013

Incident

Aug 15, 2025

Mileage

10,000 mi

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image on the back over camera was displayed in reverse and remained on the screen for an extended time before reverting to the main display screen. Additionally, the trim around the entire windshield was detaching. The dealer was contacted and confirmed that there were no parts for the repair repairs available. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

NHTSA ID

11724533

Incident

Jan 19, 2024

Mileage

150,000 mi

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

NHTSA ID

11723087

Incident

Jan 19, 2024