2015 Ford Explorer Owner Complaints

The rear view camera is distorted/and or blank, and can potentially cause an accident. It is available for inspection upon request. By not being able to see correctly with the rear view camera, I am unable to tell which direction a car is coming from, if there are cars passing behind me, or at times I see no image at all, just a blank screen, which can severely impact one’s ability to drive safe and responsibly. The issue has been confirmed by the manufacturer. The vehicle has not yet been inspected by anyone. There was no warning prior to failure, and it seemed to first appear the day I purchased the used vehicle in November of 2025.

NHTSA ID

11756221

Incident

Nov 20, 2025

My camera failed and I backed into a very pole causing over $5,000 worth of damage and time I didn’t have to have it fixed. I had this fixed at the dealership I purchased the vehicle from. My exhaust always had a nasty smell to it which I addressed when I received the customer satisfaction program 17N03 notice about it and I have had it addressed many times throughout the years when I go to the dealership (where I purchased the vehicle) for maintenance and repairs. My son will not ride in my vehicle because the smell gives him a headache and makes him feel nauseous. I purchased a carbon monoxide detector to test the levels myself after I recently saw a family passed away in the same vehicle I have due to that. I will be doing this soon! It’s frustrating I had to pay for repairs on my vehicle because my camera malfunction and I backed into a pole. To this day it is still malfunctioning so when the parts are in, I will have it repaired. My main concern is the carbon monoxide levels and health risks. My vehicle only has 67,000 miles on it, it shouldn’t have so many recalls and problems that cause major safety risks like it has.

NHTSA ID

11756004

Incident

May 23, 2018

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached. Two dealers, including Bozard Ford (540 Outlet Mall Blvd, St. Augustine, FL 32084), were contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were unavailable with no anticipated availability date. The failure mileage was approximately 150,000.

NHTSA ID

11755870

Incident

Jul 10, 2026

Mileage

150,000 mi

Backup camera does not work properly. Sometimes it’s showing objects behind me backwards (safety concern) like it’s showing I’m on the opposite side of where I’m trying to park/back up and sometimes it doesn’t work at all (flickering screen/black/gives notification to contact dealer). I have taken it to our local dealer for an approved inspection that it does not work & was told there’s no fix for it yet. No warning sign that this was coming- I had to look up the recall myself.

NHTSA ID

11755533

Incident

Jul 1, 2026

The contact owns a 2015 Ford Explorer. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable or intermittently displayed a blank image. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11755471

Incident

Aug 7, 2024

Power-assisted steering fails repeatedly. No warning lights, codes, or alarms are presented or shown. Steering reverts to manual control only and becomes very difficult to turn. This presents a potentially serious safety issue. Power-assisted steering returns to normal operation but fails again intermittently and repeatedly. Ford has not issued a recall and the price is exorbitantly expensive for consumer. additionally , only a dealer can replace or program the failing parts, consumer cannot replace them on their own using standard automotive repair tools. this is a serious safety risk and a known issue from Ford, and a clear violation of consumer protection acts. Ford's corporate behavior in this matter is inconscionable. I would not have purchased the vehicle had I known that Ford does not support warranty for this very common issue. it is a design flaw and a serious safety risk. consumers will soon be dying due to this problem, if they have not already.

NHTSA ID

11755356

Incident

Apr 9, 2026

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable or displayed an inverted image. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 180,000.

NHTSA ID

11755307

Incident

Oct 6, 2025

Mileage

180,000 mi

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had detached while driving. The contact stated that one of the trims struck and cracked the windshield. The windshield was replaced. The vehicle was taken to a dealer for inspection, and the contact was informed that the A-pillar trims needed to be replaced; however, one of the four required parts was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

NHTSA ID

11755220

Incident

Jan 14, 2026

Mileage

89,000 mi

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera turned on and off unintendedly. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the vehicle stalled. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the part for the recall repair was not available. The dealer confirmed that Mustang vehicles were being repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 65,000.

NHTSA ID

11755205

Incident

Jan 1, 2023

Mileage

65,000 mi

I was driving at 65 mph on the highway when the light for the steering came up and the power steering shut down. I had a hard time to turn the steering wheel until I was able to exit the road. I shut the car down and restarted and everything was ok, but there is a problem because the light came up again. More cars with same problem.

NHTSA ID

11755187

Incident

Aug 3, 2026

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, there were exhaust fumes inside the vehicle, causing the contact headaches and nausea, and the two grandkids were complaining about headaches as well. The vehicle was taken to an independent mechanic where it was determined to have a catalytic converter failure, which was repaired, but the fumes persisted. The vehicle was taken to the independent mechanic, who determined that the exhaust fumes were coming from the rear liftgate seals. No further information was available. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.

NHTSA ID

11754025

Incident

Jan 3, 2026

Mileage

120,000 mi

ABS module has failed. Causing a number of other safety systems to be deactivated. Power steering, traction control, drive mode selection, and braking. All these lights are illuminated on dash. Independent auto repair shop verified this ABS module has failed and there is no replacement parts from Ford.

NHTSA ID

11753363

Incident

Jul 23, 2026

Exhaust fumes leak into the cabin while increasing speed.

NHTSA ID

11752881

Incident

Sep 7, 2022

Recall for faulty rearview camera. Still has no remedy. Mine is giving issues. Glitches, freezes, and displays error message to contact dealership. Has almost caused multiple accidents. Have spoken to dealership. With no remedy from ford they want to charge me a fortune to replace and reprogram the camera system.

NHTSA ID

11752238

Incident

Oct 15, 2025

The contact owns a 2015 Ford Explorer. While the contact's wife was reversing, the rear-view camera displayed a blank screen. The vehicle was taken to the dealer where it was diagnosed with an inoperable rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part to do the recall repair was unavailable. Due to the contact's wife's disability, the failure was an inconvenience. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ID

11751495

Incident

Jan 15, 2025

Mileage

85,000 mi

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was unknown.

NHTSA ID

11751020

Incident

Oct 13, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera was inverted at 180 degrees and intermittently went black. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced; however, the part was not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 143,612.

NHTSA ID

11750768

Incident

Nov 16, 2025

Mileage

143,612 mi

Vehicle transmission develops shutter overtime, which causes speeds to fluctuate and can be a safety hazard to the driver or other drivers. As you accelerate from a stop or low speeds the vehicle shutters causing it not to get up to speed as normal causing a safety risk along with extra wear and tear on the motor!

NHTSA ID

11750724

Incident

May 1, 2026

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera was inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11750054

Incident

Oct 13, 2025

The contact’s daughter owns a 2015 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera went blank periodically, and after two weeks, the image went completely blank. The contact stated that on several occasions, there were children and people standing in the rear of the vehicle and it could have caused an accident. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the rear-view camera needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

NHTSA ID

11749987

Incident

Jan 15, 2023

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated while reversing, the rearview camera image was inverted. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 100,000.

NHTSA ID

11748776

Incident

Jul 7, 2026

Mileage

100,000 mi

Ford has had this recall open since October of last year. My car has a faulty backup camera that is not working. It’s been 9 months since it came out and there still no forward motion except for mustangs for this recall to be fixed.

NHTSA ID

11748659

Incident

Jan 20, 2026

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar and B-pillar trim appliques loosened and detached from the vehicle on multiple occasions. Due to the recurring failure, the contact applied duct tape to secure both trims. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to complete the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall repair. The manufacturer was made aware of the issue. The failure mileage was 90,061.

NHTSA ID

11748580

Incident

Jan 24, 2024

Mileage

90,061 mi

Total loss of Power Steering ! Warning light display: "Steering Assist Fault", "Service AdvanceTrac", turn signals unable to lock and release. Hard Fault codes present: U3000 96-C8, C200D, 49-48 C1B00, 64-48. This problem started somewhere in the last quarter of 2025, it started with intermittent and sudden loss of power steering, while driving, which is very much a safety issue, especially when my wife does not have a lot of strength in her arms while trying to maneuver a vehicle with manual steering only. It has happened to me as well. It used to be that when you get to a save pull over point, shut vehicle off and do a restart, it would reset back to normal operation, most of the time, until it would go into fault mode again. As of about XXX, 3 weeks now, the (EPAS) steering, has been in permanent fault or fail mode and will not reset. With all my research on this, I can't believe Ford has not extended model year and or VIN's, from the previous recalls on this very same issue that the Explorer has. Again, based on research, it appears the complete steering rack would need replacing. That is a very very expense repair, that is just not in our budget. So we still drive it, because we have to, I try to drive it mostly other than my wife, but it is still a bit scary. We have had this vehicle since new, it now has 112000 miles. Thank you for reading and accepting my compliant on this issue. Any help would be greatly appreciated, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11746687

Incident

Sep 1, 2025

The contact owns a 2015 Ford Explorer. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while reversing, the rear-view camera occasionally displayed an inverted image or a black and white, distorted image. The failure mileage was unknown.

NHTSA ID

11746294

Incident

Jan 1, 2025