Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2010 Ford F-150 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The front strut springs are breaking while driving and while the vehicle is parked. The spring material is defective because of the many fractured parts. This is on a vehicle with less than 65000 miles on it.
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE INSPECTING THE BRAKES, HE DISCOVERED THAT THE FRONT DRIVER'S SIDE AND PASSENGER SIDE COIL SPRINGS WERE FRACTURED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS OR REPAIRS. THE CONTACT STATED THAT HE HAD NOT REPLACED THE DEFECTIVE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
TL* THE CONTACT OWNS A 2010 FORD F-150. WHILE DRIVING VARIOUS SPEEDS, A KNOCKING NOISE WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER'S SIDE UPPER BALL JOINT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE DRIVER'S SIDE BALL JOINT NEEDED TO BE REPLACED ON SEVERAL OCCASIONS BECAUSE THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 169,000.
CAB LEAKS AFTER RAIN CAN BE A MOLD ISSUE SOME TIME WHEN TURNING GOING OFF CURBS OR HITTING MONTHS YOU HEAR A BANGING NOISE THE DRIVESHAFT IT WILL POP WHEN TAKE OFF I HAD IT GREASE BY FORD LITTLE BIT BETTER ONCE IN AWHILE STILL DOES. ALL THIS STILL GO ON
NOTICED ABNORMAL TIRE WEAR ON FRONT TIRES. TOOK VEHICLE TO SHOP TO HAVE TIRES ROTATED AND ALIGNMENT CHECKED. A SAFETY CHECK REVEALED BOTH FRONT COIL SPRINGS WERE BROKEN.(SEE PHOTOS) FRACTURE OCCURRED AT THE TRANSITION FROM TIGHT RADIUS (PIGTAIL) AT THE BOTTOM, TO LARGER RADIUS. THE SPRING THEN BOWED OUT OF COLUMN AND STARTED RUBBING THE STRUT BODY. VEHICLE PREVIOUSLY HAD A SAFETY CHECK AT THE SAME SHOP AT 47726 MILES ON 1-20-2016 WITH NO SPRING DEFECT NOTED. DEFECT WAS NOTED AT 60800 MILES ON 4-13-17. REPORT GENERATED BY ORIGINAL OWNER. LEFT SPRING FAILURE WAS NOT NOTICED BUT RIGHT FAILURE MAY HAVE OCCURRED WHEN ENCOUNTERING NORMAL POTHOLE THAT CREATED A STARTLING BANG NOT COMMENSURATE WITH THE DEPTH OF THE STREET DEFECT. OWNER DID NOT NOTICE ANY STEERING WHEEL DISPLACEMENT ASSOCIATED WITH A WHEEL MISALIGNMENT. OWNERS CONCERNS. 1) VEHICLE WAS LESS THAT 7 YEARS IN SERVICE LESS THAT 61000 MILES. 2) ESSENTIALLY A SILENT FAILURE, FIRST CLUE WAS ABNORMAL TIRE WEAR. 3) MODE OF FAILURE COULD ALLOW SPRING TO PASS OVER PERCH CAUSING SUDDEN COMPLETE COLLAPSE OF THAT CORNER SUSPENSION. 4) IF SPRING REMAINS IN PLACE, RUBBING ON STRUT BODY WILL CAUSE FAILURE OF THE STRUT ITSELF AFFECTING HANDLING. PICTURES ARE OF RT. STRUT ASSEMBLY. LT STRUT WAS DISCARDED BEFORE DECISION TO REPORT WAS MADE BUT HAD SIMILAR FAILURE,
THE ORIGINAL MICHELIN TIRES ON MY 2010 F-150, HAD TO BE REPLACED DUE TO CRACKING AROUND THE RIM ON THE INSIDE OF THE TIRE. TIRES HAD 31346 MILES AT REPLACEMENT ON 5 OCT 2015. I ALSO HAD TO REPLACE THE ORIGINAL REAR SHOCKS AT 31360 MILES DUE TO ONE LEAKING AND ONE THAT WAS NOT WORKING AT ALL.
CONSTANT SQUEAKING NOISE COMING FROM THE REAR SUSPENSION. DEALER HAS TRIED SEVERAL SOLUTIONS AND CANNOT REPAIR PROBLEM. DEALER THINKS THAT THE SUSPENSION SPRINGS ARE DEFECTIVE FROM FORD BECAUSE THE AGE OF THE VEHICLE IS WAY TOO NEW TO HAVE THIS PROBLEM TO OCCUR. FORD DOES NOT HAVE A RECALL ON THIS ITEM AT THIS TIME. *TR
2010 FORD F-150. CONSUMER WRITES IN REGARDS TO A COMPLAINT WITH VEHICLE DEALERSHIP . *SMD THE CONSUMER STATED IN JANUARY 2012, HE STARTED TO HEAR AN INCESSANT HIGH PITCHED SQUEAKING NOISE COMING FROM THE REAR DRIVER'S SIDE OF THE VEHICLE. THE DEALER INFORMED THE CONSUMER THE SQUEAKING NOISE WAS COMING FROM THE TAILGATE LATCH ASSEMBLY ON THE DRIVER'S SIDE. THE DEALER STATED THEY LUBRICATED BOTH SIDES AND WAS ROAD TESTED AND THE NOISE WAS GONE. THE SERVICE REP, THEN GAVE THE CONSUMER A TUBE OF SILICONE THAT WAS USED PRIMARILY FOR BRAKE COMPONENTS AND INFORMED THE CONSUMER, IF THE NOISE RETURNED, LUBRICATE THE TAILGATE LATCH. FOR AWHILE, THERE WAS NO NOISE COMING FROM THE VEHICLE. APPROXIMATELY TWO WEEKS LATER, THE NOISE HAD RETURNED. THE CONSUMER WENT TO ANOTHER DEALER, TO HAVE THE VEHICLE INSPECTED. THE DEALER INFORMED THE CONSUMER, THAT THE PREVIOUS DEALER PROVIDED HIM WITH THE WRONG TYPE OF LUBRICANT AND THE DEALER REASSURED HIM THE PROBLEM HAD BEEN RESOLVED. HOWEVER, TWO MONTHS LATER, THE NOISE HAD RETURNED AGAIN. THE CONSUMER RETURNED TO THE DEALER AGAIN, WHERE THEY CHOSE TO LUBRICATE THE TAILGATE LATCH ASSEMBLY FOR THE THIRD TIME. THE CONSUMER STATED HE HAD OTHER ISSUES WITH THE VEHICLE THAT WERE CORRECTED, SUCH AS THE RIGHT REAR SHOCK, THE TRANSMISSION SLIP YOKE, A LOOSE FUEL DOOR AND A RATTLING NOISE IN THE DRIVER'S SIDE DOOR PANEL.
AT APX 10,00 MILES ON MY 2010 F150 I STARTED GETTING A CLUNK/BUMP IN THE DRIVELINE WHEN STOPPING AND STARTING. SOMETIMES IT WAS WORSE WHEN TURNING. I AM A 20 YEAR VETERAN MECHANIC WITH PRIOR FORD DEALER EXPERIENCE. I HAVE NOT BEEN ABLE TO GET THIS ISSUE RESOLVED BY THE LOCAL SERVICING FORD DEALER VANBORTEL FORD. IT HAS BEEN IN MANY MANY TIMES FOR THE SAME COMPLAINT. IN THE LIFE OF THIS VEHICLE IT HAS HAD AN ENGINE REPLACED AT 20,00 THE TORQUE CONVERTER AT 25,000 THE DRIVESHAFT AT APX 35,000 THE REAR SPRINGS AT 37,000 AND THE ISSUE STILL PERSISTS. IT IS IN NOW ON 12/26/2012 FOR A TRANS LEAK, POOR ENGINE/TRANS PERFORMANCE AND REDUCED ECONOMY FROM REFLASHING THE TRANS SEVERAL TIMES AS WELL AS THE SAME CLUNK/BUMP WHEN STARTING AND STOPPING. MY CONCERN IS THAT THE UNKNOWN DEFECT CAUSING CLUNK/BUMP COULD CAUSE A SAFETY ISSUE BY LOCKING UP OR FAILING AT SPEED. *TR
AROUND 25000 MILES THE TRUCK HAS DEVELOPED A SIGNIFICANT SHAKE WHILE BEING DRIVEN AT 65 OR ABOVE MPH. IT HAS BECOME UNSAFE TO DRIVE ON FREEWAYS. FORD MOTORS REFUSES TO ADDRESS THE SITUATION OR MAKE REPAIRS ALTHOUGH THE VEHICLE IS STILL IN FULL WARRANTY. *TR
I BOUGHT THIS CAR IN MARCH 2010. AS SOON I BOUGHT THIS I HEARD A SOUND WHEN I MAKE A TURN. IT'S A SOUND WHEN TWO METAL MAKE FRICTION. I TOOK THE CAR FOR SERVICES IN ALBERIC COLON FORD IN DECEMBER 2010. FIRST THEY SAID THAT EVERYTHING WAS GOOD. AFTER THAT ASK FOR A SUPERVISOR THAT MAKE A TEST DRIVE WITH ME HE HEARD THE SOUND AND THEY KEEP A CAR FOR TWO WEEKS. AFTER THAT AS SOON I TOOK THE CAR OUT I HEARD THE SOUND. I DIDN'T TAKE THE CAR BACK THE CAR FOR SERVICES BECAUSE I NEED A CAR TO GO TO WORK. IN AUGUST 2011 I TOOK THE CAR AGAIN TO THE SERVICE. AGAIN THEY SAID THAT EVERYTHING WAS GOOD. I REQUEST ANOTHER TEST DRIVE WITH A SUPERVISOR AND THE MECHANIC THEY HEARD THE SOUND AND KEEP THE CAR FROM SEPTEMBER 6 2011 TO OCTOBER 6 2011. WHEN THE CAR WAS IN THE SERVICES SOMETIME THEY CALL ME AND SAID THAT'S THEY ARE MAKING SOME TEST DRIVE TO KNOW WHERE IT COME FROM THE SOUND. AFTER A MONTH THEY CALL ME AND SAID THAT FORD SAID THAT IS SOMETHING CHARACTERISTIC IN THIS MODEL. YOU DON''T HAVE TO BE AN ENGINEER TO KNOW THAT WHEN TO METAL MAKE FRICTION ONE OF THEM GOING TO FAIL. I HOPE WHEN THIS HAPPEN I DON''T BE DRIVING AT 65 MPH, BECAUSE I COULD GET KILL OR KILL SOMEBODY ELSE. I HOPE YOU INVESTIGATE THIS COMPLAINT AND FIND WHAT'S WRONG BEFORE ANYBODY GET KILL. THIS IS NOT NORMAL I BEEN DRIVING FOR 28 YEARS AND I'M A 24 YEARS EXPERIENCE STATE POLICE HERE IN PUERTO RICO AND I KNOW WHEN SOMETHING GO WRONG THE DAMAGE CAN MADE. THANKS IN ADVANCE FOR THIS MATTER. *TR
MY TRUCK WONDERS ALL OVER THE ROAD AND SHAKES TO THE POINT THAT THE PASSENGER IS SICK. HARD TO STEER OUT OF RUTS AND CROSSWINDS BLOW THE TRUCK IN TO THE NEXT LANE AND YOU CAN'T CONTROL IT. CAN'T TAKE YOUR EYES OFF THE ROAD IN FRONT OF YOU TO EVEN LOOK AT THE EXIT SIGNS BECAUSE THE TRUCK IS UNSAFE AND UNPREDICTABLE TO THE POINT THAT YOUR HANDS ARE GOING TO TURN NUMB FROM LACK OF BLOOD IN YOUR FINGERS DUE TO THE WHITE KNUCKLES FROM HANGING ON TO THE STEERING WHEEL SO TIGHT. VERY UNSAFE. I HAVE TAKEN IT IN TO THE DEALER 4 TIMES NOW AND THEY HAVE REPLACE BOTH FRONT SPRINGS AND STRUTS AND HAVE REPLACED THE RACK AND PINION 2 TIMES NOW. I WAS TOLD THAT THE FACTORY TIRES ARE NOT THAT GREAT AND HAVE SOFT SIDE WALLS AND THAT COULD BE THE REASON AS TO WHY IT'S NOT FIXED AND THE FORD SHOCKS ARE UNDER RATED FOR THE VEHICLE. SO I HAVE PUT NEW BILSTIEN 5100 SHOCKS ON ALL THE WAY AROUND AND HAVE PUT BETTER TIRES AND WHEELS ON IT. TRUCK STILL DOES THE SAME THING. THIS TRUCK IS UNSAFE AND HAVE READ OTHER COMPLAINTS ON HERE. HERE ARE THE OTHER COMPLAINT #'S. 10392353, 10407502, 10336730. I JUST CAN'T BELIEVE FORD HAS NOT ACKNOWLEDGED ANY OF THE COMPLAINTS ON THIS SITE. SOMEONE IS GOING TO DIE OR BURN TO DEATH AND I HOPE IT'S NOT ME OR MY FAMILY. THE ONLY RECALL I CAN FIND ON THIS TRUCK IS THE DOOR HANDLE AND WAS TOLD IT DOESN'T PERTAIN TO MY TRUCK. I WOULD LIKE TO FILE FOR A CLASS ACTION LAWSUIT IF ANYONE IS INTERESTED BECAUSE I KNOW I AM NOT THE ONLY ONE OUT THERE WHO IS AFRAID TO DRIVE THEIR $46,000 TRUCK THAT'S NOT EVEN 2 YEARS OLD YET. THIS TRUCK WAS SUPPOSE TO BE BUILT FORD TOUGH. I WILL BE TRADING THIS P.O.S IN AS SOON AS I CAN COUGH UP ALL OF THE NEGATIVE EQUITY THAT I HAVE ACQUIRED DUE TO THE HIGH PRICE OF THIS LEMON. I HAVE SAID MY PEACE AND NOW IT'S ON FILE JUST IN CASE I CRASH AND BURN, AT LEAST I KNOW MY FAMILY WILL BE TAKEN CARE OF NOW (I HOPE). *TR
TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THE U-BOATS ON THE SIDE OF THE VEHICLE THAT HOLD THE REAR AXLE IN PLACE, WERE NOT PROPERLY TIGHTENED BY THE MANUFACTURER. THERE WAS A CLANKING NOISE COMING FROM THE REAR OF THE VEHICLE WHENEVER THE CONTACT DROVE OVER A BUMP IN THE ROAD. THE REAR TIRES WERE BALANCED AND AN ALIGNMENT WAS PERFORMED, BUT THE FAILURE CONTINUED TO OCCUR. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO CONFIRMED THAT THE U-BOATS WERE 50 POUNDS UNDER TORQUE. THE DEALER STATED THE REAR AXLE SHIFTED OUT OF PLACE ON THE VEHICLE AND IT WAS JUST A MATTER OF TIME BEFORE THE AXLE DETACHED FROM THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 15,500.
MY VEHICLE RIDES NEARLY IDENTICAL TO ODI CASE 10392353. WHILE DRIVING OUT OF TOWN I HAD TO SLOW FOR A ROUGH SPOT ON THE ROAD WHERE THE PAVEMENT HAD SLOUGHED AWAY ON A GENTLE ANGLE. AFTER GOING THROUGH THE AREA I TRIED SPEEDING UP FROM ABOUT 50KPH (35MPH). THE TRUCK'S STEERING WHEEL BEGAN TO SWING BACK AND FORTH AND THE TRUCK WAS VIBRATING/SHAKING BADLY. MY 2010 FORD XTR 4X4 HAS APPROX. 36000 KMS (22000 MILES) ON IT. AT SPEEDS BETWEEN 85-95KPH (55-60MPH) THE TRUCK ALSO BEGINS TO SHAKE/VIBRATE. IN ADDITION, WHENEVER IT HITS ANY ROUGH PAVEMENT OR POTHOLES-EVEN THE SLIGHTEST- IT WOBBLES LIKE JELLY. IT HAS 18" GOODYEAR WRANGLER TIRES. I HAVE TAKEN IT TWICE TO THE DEALER WITHIN THE PAST 3 WEEKS. AFTER THE FIRST VISIT, I HAD THE TIRES RE-BALANCED JUST TO ELIMINATE TIRE BALANCE ISSUES. BOTH TIMES THEY ROAD TESTED IT AND SAID IT JUST STIFF SUSPENSION. THEY ASKED ME TO ROAD TEST A SIMILAR VEHICLE WITH LIKE MILEAGE AND TIRES. IT DID THE SAME BUT NOT AS VIOLENTLY. THEY SAID THE PROBLEM AROUND THE 85-95KPH IS RELATED TO TORQUE-CONVERTER WANTING TO LOCK UP. MY JOB REQUIRES A LOT OF DRIVING BUT THE 'BOWL-OF-JELLY' RIDE, AS I WOULD DESCRIBE IT, MAKES FOR NEVOUS DRIVING AS THE THOUGHT OF HITTING A SOFT, ROUGH, OR ANY KIND OF ROAD BLEMISH WHILE MEETING TRAFFIC AND MAYBE BEING THROWN INTO THE PATH OR CROSSING CENTER LINE IS ALWAYS THERE. *TT
WE NOTICED A VERY BUMPY RIDE, AS A PERSON WOULD EXPECT WHEN DRIVING DOWN A ROUGH GRAVEL ROAD WITH POT HOLES. WHEN THE FORD MECHANIC CHECKED IT OUT, WE WERE TOLD BOTH REAR SHOCKS WERE NO GOOD "GONE". WE HAVE NOT HAD ANY LOADS TO CAUSE THIS PROBLEM. IS THIS A DEFECT OR AN ISOLATED INCIDENT? *TR
THIS ISSUE IS FROM DATE OF PURCHASE , EXCESSIVE NOISE OR CLATTER IN THE RIGHT FRONT SUSPENSION AS SOMETHING IS LOOSE OR BROKEN. FORD CONTINUES TO CLAIM IT IS THE SHOCKS MAKING NOISE BUT THE SERVICE TECH'S BELIEVE IT IS NOT NORMAL. I HAVE SPENT 6 + MONTHS TRYING TO RESOLVE !! *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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