The contact owns a 2012 Ford F-350 SD. The contact stated while driving 55 MPH, the vehicle went into LIMP Mode and lost motive power. The message "Stop Vehicle Safely Now" was displayed. The contact was able to pull to the side of the road. The contact stated that the vehicle failed to restart after several attempts and the message remained displayed. The contact stated that the vehicle started up after an hour and half. The vehicle was taken to a local Pep Boys, where it was diagnosed that the failure was related to the exhaust gas temperature sensor. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford Campaign Numbers: 15N01 and 15N02 had expired unless the vehicle was an ambulance. The failure mileage was approximately 196,475. The contact stated that they purchased one EGTS and installed the part themselves. The dealer recommended to replace all four sensors as well as the EGR valve. After the installation of the new EGTS, the vehicle seems to run okay.
- NHTSA ID
- 11509339
- Incident
- Feb 23, 2023
- Mileage
- 196,475 mi
EngineFuel system
Filed Jul 17, 2018
MY TRUCK HAS 32,000 MILES ON IT. 6.7 DIESEL. UPON STARTING THE TRUCK ( STATIONARY IN MY DRIVEWAY ) #3 FUEL INJECTOR POPPED OUT OF THE ENGINE, CAUSING A MISFIRE AND SPRAYING DIESEL FUEL ALL OVER THE ENGINE. IT WAS FOUND THAT THE #3 INJECTOR HOLD DOWN CLAMP HAD BROKEN CAUSED BY A CRACK IN IT. . FORD IS WELL AWARE OF THIS DEFECT.. THIS COULD HAVE RESULTED IN A FIRE AND POSSIBLE LOSS OF LIFE IF IT HAD HAPPENED ON THE HIGHWAY. FORD AGREED TO REPLACE HALF OF THE DEFECTIVE INJECTOR CLAMPS. (4) THIS LEAVES THE OTHER 4 PRONE TO FAIL AT ANY TIME. I WAS CHARGED $897.67. FOR THE" HALF REPAIR". FORD SHOULD BE FORCED TO RECALL THESE VEHICLES AS IT IS A WELL KNOWN FAILURE AND DOCUMENTED ON NUMEROUS INTERNET WEBSITES. THERE IS A TSB FROM FORD TO THEIR DEALERS ON IT. IT ALSO FILLED THE CRANKCASE WITH DIESEL FUEL WHICH DID NOT DO IT ANY GOOD. THIS TRUCK HAS ONLY 32 K MILES AND HAS BEEN METICULOUSLY MAINTAINED SINCE NEW. THE FORD DEALER REPAIR ORDER STATES:"FOUND VEHICLE LEAKING FUEL.FOUND INJECTORS # 1 & # 3 BLEW OUT BREAKING HOLD DOWN CLAMPS. ALSO FOUND OTHER CLAMPS CRACKED AND RETURN LINE BROKE AS WELL AND LEAKING FUEL.ORDERED PARTS ON BACK ORDER PACO # 5934349 CONTACT FORD CASE # CAS-15233762-Q2P6TO. FORD AGREED TO ASSIST $ 1500. . FORD SHOULD PAY FOR THE WHOLE REPAIR BECAUSE IT IS A DEFECTIVE PART THAT CAUSED THIS DANGEROUS FAILURE AND THEY ARE AWARE OF IT. PLEASE FORCE THEM TO INITIATE A RECALL ON THESE DEFECTIVE FUEL INJECTOR CLAMPS ON THEIR 6.7 DIESEL ENGINES BEFORE THERE IS A CATASTROPHIC FAILURE RESULTING IN VEHICLE FIRES. THE ENGINE WILL MOST LIKELY SHUT DOWN IF THE VEHICLE IS DRIVEN WITH THE INJECTOR OUT OF THE ENGINE. IF SOMEONE WAS TOWING A TRAILER THIS COULD BE LIFE THREATENING. LUCKILY MINE FAILED IN THE DRIVEWAY WITH THE ENGINE AT IDLE..
- NHTSA ID
- 11111981
- Incident
- Jun 1, 2018
- Mileage
- 32,000 mi
JUNE 23 2017, I WAS TRAVELING DOWN THE ROAD WHEN A MESSAGE THE READ STOP WHEN SAFE POPPED ONTO THE TRUCK INSTRUMENT DISPLAY. I ATTEMPTED TO GET TO A SAFE AREA TO PULL THE TRUCK OVER BUT WAS UNABLE DUE TO A LOSS IN MOMENTUM THAT I LATER FOUND OUT WAS A MANUFACTURER SAFETY PRECAUTION DUE TO A FAULTY EGT SENSOR. I WAS NOW CURRENTLY IN THE MIDDLE OF THE ROAD AND UNABLE TO RESTART THE TRUCK. AFTER 20 MINUTES WAVING DOWN VEHICLES SO THAT A SERIOUS ACCIDENT DID NOT HAPPEN THE TRUCK RESTARTED. I SENT BACK DOWN THE ROAD TO ATTEMPT TO GET INTO A SAFER LOCATION INSTEAD OF BLOCKING 1 LANE OF THE ROAD. I WAS ABLE TO PROCEED .9 MILES BEFORE THE TRUCK SHUT OFF AGAIN ON A BLIND HILL. THE TOW TRUCK WAS ARRIVED AND WE WERE THEN ABLE TO REMOVE IT FROM THE ROADWAY. FORD HAS COME OUT WITH A RECALL FOR THERE 6.7L POWER STROKE AMBULANCES TO NOT HAVE THIS ISSUE BUT AS CIVILIANS WE ARE STUCK WITH A VERY DANGEROUS AND POSSIBLY LIFE THREATENING SHUT DOWN OF THE TRUCK OVER A 57 DOLLAR PART. THIS IS NOT A SMALL INSTANCE ON THIS HAPPENING JUST A QUICK ONLINE SEARCH WILL SHOW COUNTLESS OTHERS WITH THE SAME PROBLEM. FORTUNATELY NO ONE WAS HURT BECAUSE OF THE MEASURES TAKEN OF THE PEOPLE OR THE ROAD. THIS IS NOT RIGHT AND FORD NEEDS TO MAKE A CHANGE. IF YOU LOOK INTO THE BACKGROUND OF THIS TRUCK YOU WILL SEE THIS IS NOT THE FIRST TIME OF SUCH THINGS HAPPENING.
- NHTSA ID
- 11001613
- Incident
- Jun 23, 2017
- Mileage
- 85,146 mi
THIS IS THE THIRD TIME THAT MY TRUCK HAS LEFT ME ON THE SIDE OF THE ROAD. FORD HAD A RECALL OF ALL 2012 AMBULANCE F350 BECAUSE OF THIS EXACT SITUATION AND IS LEAVING THE CONSUMER TO WORRY WITH IT ON THEIR OWN. THE ACTUAL PROBLEM IS THE EGT SENSOR 13 AND 14 IN THE EXHAUST SYSTEM. THESE SENSORS CONTINUE TO FAIL AND ALL FORD CAN DO IS TO KEEP MY VEHICLE FOR 4-5 DAYS AND TELL ME THAT THEY CANT FIND THE ISSUE AND THEY REPLACE THE SENSORS (ONLY TO FAIL AGAIN IN ABOUT A MONTH). I CAN NOT DRIVE THIS VEHICLE ANYWHERE WITHOUT THE THOUGHT OF FAILURE. THERE IS NO WAY I CAN TAKE THIS TRUCK OUT OF MY NORMAL AROUND TOWN AREA AS IF FAILURE DOES OCCUR, I AM STUCK. I AM AFRAID THAT IT IS GOING TO DIE ON ME IN TRAFFIC AND CAUSE AN ACCIDENT OR DEATH OF MYSELF OR A PASSENGER. I HAVE TAKEN IT TO 3 DIFFERENT LOCAL DEALERS ONLY TO BE TOLD THAT THEY DON'T HAVE A CLUE AND KNOW NOTHING OF ANY OTHER SIMILAR INSTANCES OF THIS EVER HAPPENING. (I CAN SHOW YOU 50 CASES ONLINE THAT HAVE HAPPENED TO OTHER OWNERS OF THE SAME VEHICLE) I AM LOOKING TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE AS I AM DRIVING AT $65,000 VEHICLE THAT I CANT TRUST TO DRIVE ACROSS THE STATE LINE. ANY RECOURSE THAT YOU CAN OFFER IS VERY MUCH APPRECIATED AS FORD IS ACTING CLUELESS TO THIS ONGOING ISSUE. THANK YOU FOR YOUR HELP. *JS
- NHTSA ID
- 10661398
- Incident
- Sep 15, 2014
- Mileage
- 35,000 mi
I WAS DRIVING DOWN THE ROAD AT 45 MPH IN 5 O'CLOCK TRAFFIC AND A STOP SAFELY NOW MESSAGE CAME ON MY MESSAGE BOARD AND IMMEDIATELY SHUT MY TRUCK DOWN ON THE ROAD BLOCKING TRAFFIC AND I WAS PULLING A DUMP TRAILER. THERE WAS NO WAY TO PUSH IT OUT OF THE ROAD AND NO WHERE TO PUSH IT TO IF I WAS ABLE . WAITED ON A TOW TRUCK FOR TO HOURS WHILE ALL THE PASSING MOTORISTS GOT ANGRY AND MADE THAT SECTION OF THE ROAD VERY DANGEROUS! *TR
- NHTSA ID
- 10628587
- Incident
- Aug 26, 2014
- Mileage
- 44,500 mi
WARNING CAME ON SAYING "STOP SAFELY NOW" AND AS I PULLED TO THE SIDE OF THE ROAD THE TRUCK SHUT DOWN AND WOULD NOT RE-START. LUCKILY I WAS NOT ON A BUSY ROAD, PULLING A TRAILER OR OUT OF CELL RANGE OR THERE DEFINITELY COULD HAVE BEEN A PROBLEM. BECAUSE THERE IS NO WARNING AND THE VEHICLE WILL NOT START AGAIN AND THESE TRUCKS ARE WAY TO BIG TO SIMPLY PUSH OFF THE ROAD THIS IS A VERY DANGEROUS SITUATION. AFTER LOOKING INTO THE PROBLEM ONLINE I HAVE DISCOVERED THAT THIS IS AND HAS BEEN A PROBLEM ON THESE TRUCKS AND NOW THAT I HAVE BEEN TOLD THAT THE REPLACEMENT SENSOR IS ON NATIONAL BACKORDER AND WILL TAKE AN UNDETERMINED AMOUNT OF TIME TO FIND, THIS IS A VERY COMMON PROBLEM. THESE ARE LARGE TRUCK AND OFTEN ARE PULLING LARGE LOADS, THIS PROBLEM OF A SENSOR THAT CAN COMPLETELY SHUT DOWN A TRUCK LEAVING IT STRANDED IS A VERY DANGEROUS SITUATION NOT ONLY FOR THE DRIVER BUT EVEN MORE FOR THE OTHERS ON THE ROAD SINCE IT WILL BE IMPOSSIBLE FOR EVERYONE TO SAFELY GET OUT OF TRAFFIC BEFORE THE TRUCK SIMPLY STOPS. THERE ARE 4 EGT EXHAUST GAS TEMPERATURE SENSORS ON THESE VEHICLES, I HAD ONE FAIL CAUSING THE PROBLEM. *TR
- NHTSA ID
- 10610312
- Incident
- Jul 11, 2014
- Mileage
- 60,000 mi
DUE TO EGT SENSOR READING HIGH EG TEMPS TRUCK SHUT OFF WITH NO WARNING. LEFT ME STRANDED IN THE MIDDLE OF A BUSY STREET UNTIL A GOOD SAMARITAN PULLED ME TO THE CURB. TRUCK WAS FULLY LOADED, BUT NOT OVER LOADED. *TR
- NHTSA ID
- 10557234
- Incident
- Dec 9, 2013
- Mileage
- 26,060 mi
WHILE DRIVING AN ALARM SOUNDED AND THE DRIVER DISPLAY STATED " STOP SAFELY NOW" AND LOST ALL THROTTLE RESPONSE. WHEN THE VEHICLE STOPPED, THE ENGINE SHUT OFF AND IT WOULD NOT CRANK OR RESTART. IT HAD TO BE TOWED FROM A BUSY INTERSECTION. THE FAULT TURNED OUT TO BE A FAILED EGT EXHAUST TEMPERATURE SENSOR. IT WAS NOT EVEN A ENGINE COMPONENT. IT IS PROGRAMMING ALONE THAT PREVENTED MOVING THE TRUCK TO A SAFE LOCATION. WHAT IF THIS WAS A RAILROAD GRADE CROSSING? OR HAD KIDS IN THE TRUCK? I CAN'T LET MY WIFE DRIVE IT NOW IT HAS 4 OF THESE SENSORS AND ONLY THE 1 FAILED ONE WAS CHANGED. FORD HAS A TSB 13-13-3 ON THIS. IT IS IN ITS 3RD REVISION. THEY KNOW OF THE PROBLEM. *TR
- NHTSA ID
- 10547999
- Incident
- Oct 8, 2013
- Mileage
- 19,189 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.