2012 Ford F-350 Sd

The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.

The contact owns a 2012 Ford F-350 SD. The contact stated while driving 55 MPH, the vehicle went into LIMP Mode and lost motive power. The message "Stop Vehicle Safely Now" was displayed. The contact was able to pull to the side of the road. The contact stated that the vehicle failed to restart after several attempts and the message remained displayed. The contact stated that the vehicle started up after an hour and half. The vehicle was taken to a local Pep Boys, where it was diagnosed that the failure was related to the exhaust gas temperature sensor. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford Campaign Numbers: 15N01 and 15N02 had expired unless the vehicle was an ambulance. The failure mileage was approximately 196,475. The contact stated that they purchased one EGTS and installed the part themselves. The dealer recommended to replace all four sensors as well as the EGR valve. After the installation of the new EGTS, the vehicle seems to run okay.

NHTSA ID

11509339

Incident

Feb 23, 2023

Mileage

196,475 mi

High speed wobble in front end Goes away of You slow down Getting worse Very scary, pulls steering wheel out of my grasp Wife refusing to ride in the truck

NHTSA ID

11508072

Incident

Feb 18, 2023

DEATH WOBBLE AT SPEEDS STARTING ANYWHERE FROM 40 MPH UP. VERY DIFFICULT TO CONTROL ESPECIALLY WHEN YOU ARE ON A HIGHWAY OR OVERPASS AND THERE'S NOWHERE TO SLOW DOWN OR TRY TO STEER TO. EXTREMELY SCARY. HAVE HAD THE PROBLEM 'TRY' TO BE FIXED GREATER THAN 5 TIMES. THE LAST FIX WAS ABOUT 4 MONTHS AGO AND HAS LASTED SO FAR BUT I'M STARTING TO FEEL VIBRATION AGAIN. THE FIXES AREN'T CHEAP EITHER. ALWAYS GREATER THAN $1000 WITH PARTS AND LABOR. I LOVE MY TRUCK BUT THIS IS GETTING OUT OF HAND.

NHTSA ID

11348804

Incident

Mar 3, 2020

Mileage

142,000 mi

THIS TRUCK WHILE DRIVING DOWNTOWN THE INTERSTATE AFTER CROSSING A BRIDGE DID A VIOLENT SHAKING OF THE STEERING WHEEL AND NEARLY CAUSE ME TO HIT ANOTHER CAR AND WRECK. I HAD TO SLOW DOWN ALMOST TO A COMPLETE STOP TO GET IT TO STOP. I HAVE SINCE TAKEN IT TO DIFFERENT FORD DEALERSHIPS AND ALSO FAMILY OWNED SHOPS TO FIX THE PROBLEM AND NOBODY CAN FIX IT.

NHTSA ID

11208967

Incident

Mar 3, 2017

Mileage

110,000 mi

MULTIPLE TIMES WHILE DRIVING AT 50 - 60MPH TOWING MY 12,000 LB 5TH WHEEL TRAILER, OFTEN IF I DRIVE OVER A BUMP IN THE ROAD, MY 2012 FORD F350 WILL START TO VIOLENTLY SHAKE FROM THE FRONT STEERING. I HAVE HAD PARTS REPLACED, ALIGNMENT DONE, NEW TIRES, NEW SHOCKS, BUT NOTHING STOPS THIS PROBLEM. I CAN'T TOW MY TRAILER ANYMORE. THIS PROBLEM HAS ALSO HAPPENED WHEN NOT TOWING. THERE NEEDS TO BE A RECALL FOR THIS TO BE SAFE. THE DEALER CANNOT FIGURE OUT THE SOLUTION. FORD SEEMS TO IGNORE IT. PLEASE HELP

NHTSA ID

11208426

Incident

May 17, 2019

Mileage

71,000 mi

MY TRUCK HAS 32,000 MILES ON IT. 6.7 DIESEL. UPON STARTING THE TRUCK ( STATIONARY IN MY DRIVEWAY ) #3 FUEL INJECTOR POPPED OUT OF THE ENGINE, CAUSING A MISFIRE AND SPRAYING DIESEL FUEL ALL OVER THE ENGINE. IT WAS FOUND THAT THE #3 INJECTOR HOLD DOWN CLAMP HAD BROKEN CAUSED BY A CRACK IN IT. . FORD IS WELL AWARE OF THIS DEFECT.. THIS COULD HAVE RESULTED IN A FIRE AND POSSIBLE LOSS OF LIFE IF IT HAD HAPPENED ON THE HIGHWAY. FORD AGREED TO REPLACE HALF OF THE DEFECTIVE INJECTOR CLAMPS. (4) THIS LEAVES THE OTHER 4 PRONE TO FAIL AT ANY TIME. I WAS CHARGED $897.67. FOR THE" HALF REPAIR". FORD SHOULD BE FORCED TO RECALL THESE VEHICLES AS IT IS A WELL KNOWN FAILURE AND DOCUMENTED ON NUMEROUS INTERNET WEBSITES. THERE IS A TSB FROM FORD TO THEIR DEALERS ON IT. IT ALSO FILLED THE CRANKCASE WITH DIESEL FUEL WHICH DID NOT DO IT ANY GOOD. THIS TRUCK HAS ONLY 32 K MILES AND HAS BEEN METICULOUSLY MAINTAINED SINCE NEW. THE FORD DEALER REPAIR ORDER STATES:"FOUND VEHICLE LEAKING FUEL.FOUND INJECTORS # 1 & # 3 BLEW OUT BREAKING HOLD DOWN CLAMPS. ALSO FOUND OTHER CLAMPS CRACKED AND RETURN LINE BROKE AS WELL AND LEAKING FUEL.ORDERED PARTS ON BACK ORDER PACO # 5934349 CONTACT FORD CASE # CAS-15233762-Q2P6TO. FORD AGREED TO ASSIST $ 1500. . FORD SHOULD PAY FOR THE WHOLE REPAIR BECAUSE IT IS A DEFECTIVE PART THAT CAUSED THIS DANGEROUS FAILURE AND THEY ARE AWARE OF IT. PLEASE FORCE THEM TO INITIATE A RECALL ON THESE DEFECTIVE FUEL INJECTOR CLAMPS ON THEIR 6.7 DIESEL ENGINES BEFORE THERE IS A CATASTROPHIC FAILURE RESULTING IN VEHICLE FIRES. THE ENGINE WILL MOST LIKELY SHUT DOWN IF THE VEHICLE IS DRIVEN WITH THE INJECTOR OUT OF THE ENGINE. IF SOMEONE WAS TOWING A TRAILER THIS COULD BE LIFE THREATENING. LUCKILY MINE FAILED IN THE DRIVEWAY WITH THE ENGINE AT IDLE..

NHTSA ID

11111981

Incident

Jun 1, 2018

Mileage

32,000 mi

JUNE 23 2017, I WAS TRAVELING DOWN THE ROAD WHEN A MESSAGE THE READ STOP WHEN SAFE POPPED ONTO THE TRUCK INSTRUMENT DISPLAY. I ATTEMPTED TO GET TO A SAFE AREA TO PULL THE TRUCK OVER BUT WAS UNABLE DUE TO A LOSS IN MOMENTUM THAT I LATER FOUND OUT WAS A MANUFACTURER SAFETY PRECAUTION DUE TO A FAULTY EGT SENSOR. I WAS NOW CURRENTLY IN THE MIDDLE OF THE ROAD AND UNABLE TO RESTART THE TRUCK. AFTER 20 MINUTES WAVING DOWN VEHICLES SO THAT A SERIOUS ACCIDENT DID NOT HAPPEN THE TRUCK RESTARTED. I SENT BACK DOWN THE ROAD TO ATTEMPT TO GET INTO A SAFER LOCATION INSTEAD OF BLOCKING 1 LANE OF THE ROAD. I WAS ABLE TO PROCEED .9 MILES BEFORE THE TRUCK SHUT OFF AGAIN ON A BLIND HILL. THE TOW TRUCK WAS ARRIVED AND WE WERE THEN ABLE TO REMOVE IT FROM THE ROADWAY. FORD HAS COME OUT WITH A RECALL FOR THERE 6.7L POWER STROKE AMBULANCES TO NOT HAVE THIS ISSUE BUT AS CIVILIANS WE ARE STUCK WITH A VERY DANGEROUS AND POSSIBLY LIFE THREATENING SHUT DOWN OF THE TRUCK OVER A 57 DOLLAR PART. THIS IS NOT A SMALL INSTANCE ON THIS HAPPENING JUST A QUICK ONLINE SEARCH WILL SHOW COUNTLESS OTHERS WITH THE SAME PROBLEM. FORTUNATELY NO ONE WAS HURT BECAUSE OF THE MEASURES TAKEN OF THE PEOPLE OR THE ROAD. THIS IS NOT RIGHT AND FORD NEEDS TO MAKE A CHANGE. IF YOU LOOK INTO THE BACKGROUND OF THIS TRUCK YOU WILL SEE THIS IS NOT THE FIRST TIME OF SUCH THINGS HAPPENING.

NHTSA ID

11001613

Incident

Jun 23, 2017

Mileage

85,146 mi

DRIVING 70 MPH ON EXPRESSWAY WHEN TREAD COMPLETELY SEPARATED FROM BELTS ON TIRE DAMAGING THE RIGHT REAR WHEEL WELL, BODY, TRIM AND BUMPER. TIRE WAS A FACTORY INSTALLED (BOUGHT THE 2012 F350 NEW) GENERAL GRABBER HTS SIZE 245/75 R 17 WITH 54,000 MILES ON THEM. DOT # IS A343 47DB

NHTSA ID

10995512

Incident

Jun 2, 2017

Mileage

54,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

2024 F-Super Duty vehicles are equipped with XL-22 (WSS-M2C184-A1) high temperature power steering fluid that looks like clear hydraulic fluid. This fluid is an improvement in high temperature and thermal oxidative stability compared to Mercon LV. This power steering fluid is also compatible and highly recommended to use when filling or topping off power steering systems of all 2012-2023 F-Super Duty vehicles originally equipped with Mercon LV.

Certain 2011-2012 Model Year F-Series Super Duty Vehicles Equipped with a 6.7L Diesel Engine State Inspection and Maintenance Test Failure Due to DTCs P2073 and/or P2074 Adding owner letter and corrected dealer bulletin. First Part submitted 11/01/23