RoadVitals

2012 Ford F-350 Super Duty

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Feb 26, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Aug 18, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2012 Ford F-350 Super Duty, most frequently naming the engine, fuel system and body & structure categories. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine450.0%
  • Fuel system225.0%
  • Body & structure112.5%
  • Electrical112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V507000

EQUIPMENT

Aug 18, 2014
76 units potentially affected
The defect: Jerr-Dan Corporation (Jerr-Dan) is recalling certain model year 2009-2014 Ford F-350 Super Duty, F-450 Super Duty, and F-550 Superduty chassis modified by Jerr-Dan and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
The risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy: Jerr-Dan will notify owners, and dealers will install a new pressure switch kit that moves away from the exhaust system, free of charge. The recall began in October 2014. Owners may contact Jerr-Dan customer service at 1-800-926-9666.
Jerr-Dan CorporationView on NHTSA.gov
14V496000

EQUIPMENT

Aug 11, 2014
88 units potentially affected
The defect: Versalift East, LLC (Versalift) is recalling certain Aerial devices manufactured on 2009-2013 Ford, F-350, F-450, and F-550 Super Duty 6.8L gas engine chassis, modified by Versalift and equipped with certain Muncie Power Products FR67 PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
The risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy: Versalift will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on September 14, 2014. Owners may contact Versalift customer service at 1-888-866-1400.
Versalift East, LLCView on NHTSA.gov
14V494000

EQUIPMENT

Aug 8, 2014
49 units potentially affected
The defect: Vanair Manufacturing, Inc. (Vanair) is recalling certain model year 2009-2013 Ford F-350, F-450, and F-550 SuperDuty chassis modified by Vanair and equipped with certain Muncie Power Products PTO Assemblies used with model 60-85 UDSM, 125-185 USDM, and Genair 125-185 driven air compressor systems. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
The risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
The remedy: Vanair will notify owners, and dealers will inspect and install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began in November 2014. Owners may contact Vanair customer service at 1-800-526-8817.
Vanair Manufacturing, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Feb 26, 2015

PURCHASED TRUCK NEW IN JUNE 2012. ABOUT A MONTH AGO I COULD SMELL ANTI FREEZE WHEN I'D TURN THE VEHICLE OFF. COULDN'T IDENTIFY A NOTICEABLE LEAK UPON VISUAL INSPECTION. FLUID LEVEL SEEMED TO STAY FULL. DECIDED I BETTER GET IT TO A DEALER TO CHECK OUT. I HAPPENED TO GET A CALL FROM MY LOCAL DEALER REGARDING A FACTORY RECALL ON MY VEHICLE. MENTIONED TO THEM THE ISSUE WITH THE ANTI FREEZE DURING THAT CALL. I SCHEDULED AND APPOINTMENT TO HAVE THE RECALL WORK DONE AND A COOLANT CHECK (ALONG WITH SOME OTHER SCHEDULED MAINTENANCE WORK). THEY COULDN'T GET MY TRUCK IN THEIR SHOP FOR OVER 2 WEEKS FROM THE DATE OF THE CALL DUE TO THEIR SHOP BEING BUSY SO WE SCHEDULED AN APPOINTMENT FOR 2/23/15 @ 8 AM. I DROPPED OFF MY VEHICLE AND ASKED THEM TO CHECK THE COOLING SYSTEM, PERFORM SOME OTHER MAINTENANCE (I.E. FUEL FILTER REPLACEMENT) AND DO THE RECALL WORK. I GOT A CALL ABOUT 2 HOURS LATER INFORMING ME MY PRIMARY RADIATOR WAS LEAKING WHICH THEY FOUND PERFORMING A $50.00 "PRESSURE TEST". THE SERVICE ADVISER INFORMED ME THE RADIATOR WOULD HAVE TO BE REPLACED AND THAT I WOULD HAVE TO PAY FOR THIS WORK OUT OF POCKET DUE TO THE VEHICLE BEING OUT OF THE 3 YEAR/36,000 MILE BUMPER TO BUMPER WARRANTY. MY TRUCK HAD 36,265 MILES ON IT AT THAT TIME! OBVIOUSLY IF I'D HAD THE VEHICLE INSPECTED WITHIN THAT 2 WEEK WINDOW WHERE THEY COULDN'T GET AN APPOINTMENT SCHEDULED I WOULD HAVE STILL BEEN UNDER WARRANTY. THEY TOLD ME "TOUGH LUCK". I CALLED FORD CUSTOMER SERVICE AND THEY CONTACTED THE DEALER AND DROPPED THE PRICE TO $650 OUT OF POCKET TO ME. THAT STILL DOESN'T SATISFY ME THAT THEY KNOWINGLY HAVE MANY ISSUES WITH THE RADIATORS IN THESE VEHICLES AND WON'T STAND UP AND DO THE RIGHT THING WITH WARRANTY. THIS IS A MAJOR SAFETY ISSUE IN THE AREA I LIVE IN (MONTANA). WE DRIVE HUNDREDS OF MILES BETWEEN CITIES AND I FEEL FORD PLACED ME IN A DANGEROUS SITUATION NOT INFORMING ME OF THIS FACTORY DEFECT.

NHTSA ID
10690827
Incident
Feb 23, 2015
Mileage
36,265 mi
Engine
Filed Jan 31, 2015

WHILE DRIVING IN WINDSOR COLORADO AT ABOUT 30 MPH MY 2012 F350 SD FLASHED A WARNING LIGHT TO PULL OVER IMMEDIATELY THE ENGINE WAS ABOUT TO STOP. I DID SO, TURNED THE KEY OFF AND RESTARTED THE TRUCK. IT STARTED OK. I DROVE 50 YARDS AND THE TRUCK FLASHED THE SAME SIGNAL BUT IMMEDIATELY SHUT OFF. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. OUTSIDE TEMPERATURE WAS ABOUT 7 DEGREES AND MY WIFE, SON AND TWO YOUNG GRANDSONS WERE IN THE TRUCK (WITHOUT HEAT). I CALLED AAA AND ABOUT 30-40 MINUTES LATER AAA TOWED ME ABOUT 6 BLOCKS TO A REPAIR SHOP. I THOUGHT IT WAS THE FUEL FILTER POSSIBLY GELLED AND HAD THE REPAIR SHOP CHANGE THE FILTER. THE TRUCK STILL WOULDN'T START SO I HAD IT TOWED ABOUT 10 MILES TO THE NEAREST FORD DEALER, LOVELAND FORD IN LOVELAND CO. IT WAS DETERMINED BY FORD THAT 2 EXHAUST GAS TEMPERATURE SENSORS HAD FAILED, IMMEDIATELY TURNING OFF THE ENGINE. IT WAS REPAIRED UNDER WARRANTY BY FORD. NOT ONLY WAS I FORTUNATE TO GET THE TRUCK TO COAST TO THE SHOULDER OF THE ROAD BUT I WAS ALSO EXTREMELY CONCERNED ABOUT THE WELFARE OF MY GRANDCHILDREN IN 7 DEGREE TEMPERATURE WITHOUT HEAT IN THE TRUCK. THIS COULD HAVE BEEN EXTRAORDINARILY DANGEROUS TO ALL OF US. *TR

NHTSA ID
10680286
Incident
Feb 15, 2014
Mileage
14,800 mi
ElectricalEngineFuel system
Filed Jan 21, 2015

AS I WAS TOWING A TRAILER IN THE 2012 FORD F-350 ON A TWO-LANE HIGHWAY (US-95 NORTH OF LAS VEGAS), THE TRUCK SUDDENLY CHIMED AND SAID TO PULL OVER AND SHUTTING DOWN. IT SHUT OFF BEFORE I COULD REACT. I HAD ENOUGH MOMENTUM TO CLEAR A BRIDGE AND PULL OVER WHILE COASTING. THE STRETCH OF ROAD THAT I WAS ON IS DESOLATE AND USED BY BIG RIGS ALL THE TIME. LUCKILY, THERE WAS LITTLE TRAFFIC AT THE TIME OF THE INCIDENT, BUT IT COULD HAVE CAUSED AN ACCIDENT DUE TO THE POWERING OFF OF THE VEHICLE. I HAD NO POWER STEERING OR POWER BRAKES. I CHECKED THE CODE AND FOUND THAT ONE OF THE EGT SENSORS WAS BAD. DUE TO BEING AN INFORMED OWNER, I KNEW THAT THESE TRUCKS HAVE HAD EGT SENSOR ISSUES AND I HAD PURCHASED 2 FOR BACKUP PURPOSES. I WAITED A WHILE FOR THE TRUCK TO COOL DOWN, REPLACED THE FAILED SENSOR. I CLEARED THE CODES AND THE TRUCK STARTED UP WITHOUT ANY ISSUES. I WAS ABLE TO CONTINUE MY JOURNEY. THE REPLACEMENT SENSOR LASTED LONG ENOUGH TO TRADE IN THE TRUCK IN ON NOVEMBER 2014. *TR

NHTSA ID
10677010
Incident
May 22, 2013
Mileage
18,000 mi
Body & structure
Filed Jan 11, 2015

I GOT IN MY TRUCK AND SHUT MY DRIVER DOOR BUT IT DID LATCH BUT NOT CLOSE COMPLETELY AND THEN HEARD A EXPLOSION LOOKED BACK AND THE PASSENGER REAR WINDOW EXPLODED OUT WARDS I HAVE A 4 DOOR. IT IS ALMOST LIKE THE COMPRESSION IN THE TRUCK IS VERY HIGH. ONLY OWNED THIS TRUCK A COUPLE MONTHS AND HAVE NOTICED IT IS HARD TO CLOSE THE DOORS ALL THE WAY WITH OUT SLAMMING THE DOOR. NEVER HAVE SAW THIS BEFORE , NO CRACKS OR ANYTHING IT JUST SHATTERED OUTWARDS. I NEED TO KNOW IF FORDS GOING TO REPLACE THIS OR NOT. *TR

NHTSA ID
10671675
Incident
Jan 11, 2015
Mileage
94,450 mi
EngineFuel system
Filed Oct 3, 2014

HELLO, I WOULD LIKE TO REPORT A MAJOR SAFETY PROBLEM WITH THE 2012 F350 FORD SUPER DUTY TRUCKS WITH THE 6.7 POWER STROKE DIESEL MOTOR. WE WERE TRAVELING ON HIGHWAY 72 IN ATHENS, LIMESTONE COUNTY, ALABAMA. A MESSAGE CAME UP ON DISPLAY THAT SAID "STOP SAFELY NOW". BEFORE I COULD EVEN STOP THE TRUCK SHUT ITSELF OFF IN THE MIDDLE OF THE HIGHWAY. THERE WE SAT, IN THE MIDDLE OF THE HIGHWAY WITH A TRUCK THAT WOULD NOT RUN. WE HAD TO GET OUT AND PUSH THE THING OUT OF THE ROAD. PLEASE REFER TO SAFETY RECALL NOTICE 13S10 / NHTSA RECALL 13V525. THIS RECALL DESCRIBES THE PROBLEM WE ARE HAVING, BUT THIS RECALL IS FOR AMBULANCES ONLY. WHY WOULD FORD ONLY RECALL AMBULANCES WHEN ALL OF THEIR 2012 F350 SUPER DUTY POWER STROKES MOTORS HAVE THIS SAME MAJOR SAFETY PROBLEM. OUR SAFETY WAS A RISK HERE AND I WANT SOME ANSWERS. THE TRUCK HAS A DEFECT THAT NEEDS TO BE CORRECTED, NOW BEFORE SOMEONE IS KILLED. I WOULD RATHER HAVE THE TRUCK MOTOR MELT DOWN AS TO BE STUCK IN THE MIDDLE OF THE HIGHWAY. A CORRECTION HAVE BEEN MADE TO THE 2013 MODELS TO PREVENT THIS FROM HAPPENING WITH THOSE MODELS, BUT NOTHING HAS BEEN DONE TO CORRECT THIS ISSUE WITH OUR TRUCK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10641147
Incident
Oct 2, 2014
Mileage
77,000 mi

Compare model years

Complaint and recall counts across every year of this model

Ford F-350 Super Duty by model year
YearComplaintsRecallsInvestigationsIssue Index
2014010—
2013130—
2012Viewing530—
2011730—
2010230—
2009030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.