2002 Ford F-350 Electrical Problems

there has been intense rust and corrosion in the roof seams and welds. This has led to water leaks and damage to the interior of the vehicle. The integrity of the roof has been compromised, and I am concerned about the possibility of roof crush should there be an accident. Not to mention the mold, rot and damage to the interior and electrical systems I have already suffered due to the defect. On February 3, 2023, I contacted the Ford Motors helpline and spoke to [XXX] (direct phone # [XXX] ext [XXX]) to discuss the issue.[XXX] created a request for a buyback and assigned a case number of [XXX]. She also requested that I send photos to [XXX] and visit the local Ford dealership so they could assess the vehicle and share the information with her. I was able to make an apt for Feb 6,2023 @ 10:50 with [XXX] @ Envision ford of Oxnard. When I arrived for the assessment, [XXX] did one walk around the vehicle (he did not inspect the roof at all) and then said he couldn’t help me as he this was a Ford issue, and they were a franchise. I contacted [XXX] with follow up from that meeting, as well as photos of the vehicle. About two weeks after this apt. [XXX] said the case was closed. I am extremely disappointed with how this case was handled, especially considering the significant investment I made in purchasing and maintaining it my vehicle. When I made the original investment I was told that the engine would last up to a million miles…but never imagined the body would be worthless at the 300,00 mark. There is so much damage to the roof that I currently keep my vehicle parked instead of using it. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11512975

Incident

Jan 4, 2022

HEADLIGHTS GO OFF AND ON WHEN I MOVE THE TILT STEERING WHEEL, WHEN DRIVING OR SITTING STILL

NHTSA ID

11287236

Incident

Dec 4, 2019

Mileage

256,000 mi

THE DIGITAL COMPASS AND TEMPERATURE DISPLAY IN THE UPPER CONSOLE BREAKS. I RELY ON THE DISPLAY TO PREVENT FROM CRASHING ON ICY ROADS. I HAVE LOOKED AND THOUSANDS OF PEOPLE HAVE SAME ISSUES, A WIRE COMING LOOSE. FORD NEEDS TO RECALL THIS INSTEAD OF CHARGING UP TO 400.00 FOR THE REPLACEMENT PART. IT ALMOST GOT ME KILLED, IM SURPRISED NO ONE HAS BEEN INJURED.

NHTSA ID

11278496

Incident

Nov 11, 2018

Mileage

230,000 mi

ON MY WAY TO WORK THE TURN SIGNALS FAILED AND HAZZZARD LIGHTS NO BREAK LITES OR TURN SINGNALS THE FUSE PANEL WAS SMOKING AND COUSED A WRECK AT 60 MILES PER HOUR

NHTSA ID

11035981

Incident

Oct 9, 2017

Mileage

176,057 mi

TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

NHTSA ID

10638631

Incident

Feb 13, 2003

Mileage

3,000 mi

TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THE STARTER ENGAGED WITHOUT THE KEY BEING INSERTED INTO THE IGNITION. THE VEHICLE STARTED MOVING ON ITS OWN AND CRASHED INTO A BOAT THAT WAS ATTACHED TO IT AND THEN CRASHED INTO A REFRIGERATOR. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE STARTER WAS STILL ENGAGED AND COULD SMELL IT OVERHEATING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

NHTSA ID

10595472

Incident

May 9, 2014

Mileage

124,000 mi

ON MAY 13, 2014, A RECALL LETTER WAS RECEIVED FROM FORD. REF. NO. 09S09-SPEED CONTROL DEACTIVATION FIRE. I CALLED SONORA FORD TO SCHEDULE AN APPOINTMENT TO REPAIR THE RISK. ACCORDING TO [XXX] IN THE SERVICE DEPARTMENT PARTS WERE ON BACK ORDER. HE TOOK MY CONTACT INFORMATION AND ADVISED HE WOULD CONTACT ME IN ABOUT A WEEK WHEN PARTS ARRIVED. AFTER NO RETURNED CALL I CONTACTED BOTH SONORA FORD AND FORD MOTOR COMPANY CUSTOMER RELATIONS CENTER AT 1-866-436-7332 & 1-800-392-3673. THEY ADVISED PARTS WERE STILL 7 TO 10 DAYS OUT. FORD REFUSED TO HAVE THE SWITCH REMOVED OR THE CIRCUIT DISCONNECTED TO PREVENT A FIRE UNTIL PARTS ARRIVED WHEN ASKED. WITH A KNOWN FIRE RISK I AM CONCERNED MORE COULD BE DONE BY FORD TO ADDRESS THIS ISSUE WHILE PARTS ARE NOT AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10593153

Incident

May 13, 2014

Mileage

55,302 mi

THE VEHICLE IS DEPENDENT UPON A VEHICLE SECURITY MODULE TO OPEN DOORS, SHOW IF DOORS ARE OPEN OR CLOSED, AUTOMATICALLY LOCK AND UNLOCK DOORS, TURN ON AND OFF LIGHTS, ETC. THE UNIT INSTALLED IN MY VEHICLE HAS BEEN REPLACED BY ANOTHER UNIT BY FORD. FORD HAS NOT RECALLED THIS DEVICE. MANY OWNERS HAVE REPORTED AND HAVE HAD TO REPLACE THESE DEVICES BECAUSE OF THE PROBLEMS WITH LOCKS NOT WORKING (OPEN AND CLOSE), HEADLIGHTS NOT WORKING OR TURNING OFF WHILE DRIVING, FALSE SAFETY INDICATIONS BEING DISPLAYED, ETC. I AM NOW EXPERIENCING THIS PROBLEM AND HAVE TO REPLACE THIS MODULE TO STOP THESE SAME ISSUES IN MY VEHICLE. IT IS A THERMAL PROBLEM AND ONLY OCCURS WHENEVER THE VEHICLE IS WARMED DURING THE DAY IN THE HEAT. IT BEGINS TO WORK PROPERLY AFTER THE AIR CONDITIONER COOLS THE CAB DOWN OR AT NIGHT WHEN THE TEMPERATURES ARE COOLER. THE ORIGINAL PART # IS 2C7T-15K602-AJ, THE REPLACEMENT PART # IS 4C7Z-15604-AC. EVERY WEBSITE BLOG THAT INCLUDES SUPER DUTY TRUCKS FROM 2002 HAVE VOLUMES OF PEOPLE WITH THE SAME ISSUE AND FORD REPLACING THE VSM. THE FACT THAT THE PART NUMBER HAS CHANGED TO A NEW REV AND A HIGH VOLUME OF OWNERS ARE EXPERIENCING THE SAME ISSUE IS PROOF OF A FAULTY PART. *TR

NHTSA ID

10504596

Incident

Jul 10, 2006

Mileage

88,000 mi

CONSUMER STATES: 3 TIMES NOW, THE STARTER BURNED UP WHILE SETTING IN THE GARAGE AND THE WIRING BURNT OUT IN THE STARTER. AFTER CONSUMER HAD DRIVEN THE VEHICLE, WHEN YOU COME BACK OUT, YOU CAN SMELL BURNT WIRING. DEALER CAN NOT PIN POINT THE PROBLEM. THE STARTER IS ENGAGING WHEN THERE ARE NO KEYS IN THE IGNITION. *TT

NHTSA ID

10121013

Incident

Apr 7, 2005

Mileage

55,000 mi

1.ON MARCH 24, 2005 I STARTED MY 2002 FORD 350 TRUCK AND DROVE ABOUT 15' WHEN ALL OF A SUDDEN THE TRUCK DIED. UPON TRYING TO START IT AGAIN SEVERAL PEOPLE CAME OVER TO TELL ME FLAMES WERE SHOOTING DOWN ON THE GROUND FROM THE ENGINE. I IMMEDIATELY GOT OUT OF THE VEHICLE AND THE FLAMES HAD STOPPED SHORTLY THEREAFTER. 2.I HAD JUST RECENTLY HAD MY VEHICLE SERVICED ON 2.21.05 KNOWING I WAS DRIVING TO TEXAS I HAD THEM CHECK EVERYTHING AS WELL AS WHATEVER MILEAGE MAINTENANCE THAT WAS DUE. MILEAGE AT SERVICE DATE WAS 51,304. EVERYTHING CHECKED OUT FINE. 3.MY TRUCK IS CURRENTLY AT THE FIVE STAR FORD DEALERSHIP IN FORT WORTH TEXAS.THEY HAVE NOT REPORTED THE CAUSE OF THE FIRE OR DAMAGE INCURRED TO THE TRUCK AS OF YET. UPON READING ALL THE FORD FIRE REPORTS I AM DISGUSTED AT THE DENIAL FROM FORD. THIS IS AN EXTREME PROBLEM AND NEEDS TO BE CORRECTED BEFORE TOO MANY PEOPLE LOSE THEIR LIVES.*AK

NHTSA ID

10114789

Incident

Mar 24, 2005

Mileage

55,000 mi

CONSUMER TOOK VEHICLE TO A DEALERSHIP DUE TO LOSS OF POWER AND UNKNOWN TICKING NOISE FROM THE ENGINE. THIS HAD BEEN A PROBLEM TWICE SINCE THE 3,000 MILE CHECKUP. DEALERSHIP CLEANED THE ENGINE, AND RETURNED THE VEHICLE. DEALERSHIP STATES NOISE WAS NORMAL, AND SHOULD NOT AFFECT THE ENGINE'S PERFORMANCE. TOOK VEHICLE BACK TO DEALER, AND WAS TOLD THAT THE ENGINE BLEW OUT. ANOTHER MECHANIC LOOKED AT THE ENGINE, AND FOUND THE SPARK PLUGS WERE IMPROPERLY INSTALLED. CONSUMER WAS AWARE OF OTHER COMPLAINTS ON NHTSA'S WEBSITE. *AK THE CONUMER STATED THAT THE EXHAUST SOUNDED LIKE IT HAD A LEAK. *TC

NHTSA ID

10099477

Incident

Sep 30, 2004

Mileage

20,000 mi

WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE CONSUMER WAS CONCERNED THAT SHE WILL BE REAR ENDED IF THE PROBLEM CONTINUED. *AK THE CD WOULD NOT EJECT DUE TO ERROR. *SC *JB

NHTSA ID

10097837

Incident

Jul 1, 2002

Mileage

33,000 mi

WHILE COMING TO A STOP ACCELERATED TO A HIGH RATE. CONSUMER MANAGED TO STOP THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK DEALER INSTALLED A FLIGHT RECORDER WHICH WAS BORROWED FROM ANOTHER VEHICLE. WITH THE FLIGHT RECORDER INSTALLED, CONSUMER DIDN'T EXPERIENCE ANY INCIDENT FOR 4 WEEKS. THE DEALER THEN CALLED THE CONSUMER STATING THAT THE FLIGHT RECORDER HAD TO BE RETURNED, AND CONSUMER'S VEHICLE AGAIN MALFUNCTIONED 3 TIMES. *LA

NHTSA ID

10055361

Incident

Jan 8, 2004

Mileage

28,000 mi

I HAVE A 2002 FORD F-350. I HAVE JUST HAD TO REPLACE MY ALTERNATOR FOR THE SECOND TIME. I CALLED FORD CUSTOMER RELATIONS AND THEY SAID THERE WAS NOTHING THEY WOULD DO TO HELP WITH THE COSTS AT THIS TIME. IT IS A PART THAT SHOULD LAST MANY YEARS AND FOR ME TO BE ON MY THIRD WITH A TRUCK THIS NEW MEANS TO ME THAT THERE IS A PROBLEM. THE DEALER DID TELL ME THAT THEY WERE REPLACING A LOT OF THEM. I HAVE NUMEROUS PROBLEMS WITH THIS TRUCK. I KEPT HAVING HIGH PRESSURE OIL LINE PROBLEMS UNTIL THE BLOCK CRACKED AND THEY REPLACED THE MOTOR. *LA

NHTSA ID

10046013

Incident

Nov 10, 2003

Mileage

70,500 mi