RoadVitals

2011 Ford F-650

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 22, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 3, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2011 Ford F-650, most frequently naming the brakes and engine categories. 2 safety recalls have been issued covering this model year; and 13 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes266.7%
  • Engine133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V562000

EQUIPMENT:ELECTRICAL

Dec 3, 2012
42 units potentially affected
The defect: Phenix Enterprises, Inc. (Phenix) is recalling certain model year 2009 and 2011 trucks manufactured from July 22, 2008, through December 16, 2011, equipped with a Sure Power battery separator, part number 16511893 (model 1314). Suspect vehicles, in their as-built configuration, had a Sure Power battery separator installed on the inboard side of the curb side rail. These battery separators may overheat.
The risk: If the battery separator overheats it can result in smoke and possibly a fire.
The remedy: Phenix will notify owners and replace the battery separator free of charge. Owners may contact Phenix at 1-800-736-9790.
Phenix Enterprises, Inc.View on NHTSA.gov
12V097000

SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE

Mar 7, 2012
352 units potentially affected
The defect: FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-650 AND F-750 TRUCKS, MANUFACTURED FROM DECEMBER 3, 2010, THROUGH DECEMBER 20, 2011, EQUIPPED WITH BENDIX ATR-6 ANTILOCK TRACTION RELAY VALVES. IN EXTREMELY COLD CONDITIONS, THE BENDIX RELAY VALVES MAY POTENTIALLY DEVELOP INTERNAL LEAKAGE. INTERNAL LEAKAGE CAN LEAD TO AIR PRESSURE BEING DELIVERED TO AFFECTED PRIMARY OR SECONDARY BRAKE CAUSING CONTINUOUS BRAKE APPLICATION.
The risk: UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE BRAKES TO OVERHEAT AND LEAD TO A FIRE. UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. ALSO, THE BRAKES MAY BE APPLIED WITHOUT ILLUMINATING THE BRAKE LIGHTS, FAILING TO GIVE PROPER WARNING TO OTHER DRIVERS.
The remedy: FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL A BENDIX ATR-6 TRACTION RELAY VALVE KIT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 12, 2012. OWNERS MAY CONTACT FORD MOTOR COMPANY AT 1-800-392-3673.
FORD MOTOR COMPANYManufacturer number 12S28View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

BrakesEngine
Filed Mar 22, 2019

TL* THE CONTACT OWNS A 2011 FORD F-650. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND STALLED AND THE BRAKE AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ABS CONTROL MODULE AND MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO LEE SMITH FORD (2600 8TH AVE, CHATTANOOGA, TN 37407, (423) 622-4161) WHERE IT WAS DIAGNOSED THAT THE BRAKE CONTROL MODULE AND ENGINE KNOCK SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. CONSUMER STATED OVER THE COURSE OF 4 YEARS THERE HAS BEEN MANY RE-OCCURRENCES OF FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBERS: 16982432 AND 16784821. THE FAILURE MILEAGE WAS 12,401. *BF *JB

NHTSA ID
11190897
Incident
Jul 1, 2015
Mileage
12,401 mi
Brakes
Filed Apr 4, 2017

REPLACED HPB SYSTEM, CONFIGURED ABS MODUAL, AND BLED BRAKE SYSTEM ON MY 2011 F650 MEDIUM DUTY COMMERCIAL TRUCK. FORD REFUSES TO REIMBURSE THE COST ($4722.60) EVEN THOUGH THE REPAIRS WERE PERFORMED BY A FORD AUTHORIZED DEALERSHIP.

NHTSA ID
10970602
Incident
Aug 3, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM 52476

EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

SSM 51536

STRUCTURE

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

SSM 47641

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE); ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

Some 2011-2019 F-Super Duty, 2015-2019 Transit, 2016-2019 F-650/F-750 and 2018 F-150 vehicles equipped with a 6.7L, 3.2L or 3.0L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P207F, P20EE, P229F, P2201 and/or P24AE. This may be a result of using aftermarket cleaning liquids or tools for the exhaust gas recirculation (EGR) cooler or intake. Ford does not recommend the cleaning of diesel intakes or EGR coolers using any aftermarket tool that injects a cleaning foam or liquid substance into the EGR cooler or intake. Using these types of fluids can result in sodium poisoning of the NOx and particulate matter (PM) sensors resulting in degraded operation and permanent damage to the aftertreatment system. Use of these cleaning tools may void the emissions warranty of the hot end aftertreatment exhaust system and the attached emissions sensors.

16-0061

VISIBILITY

Some 2006-2015 F-Super Duty 650/750 vehicles equipped with exterior tubular stainless steel west coast style mirrors may have a loose mounting bracket due to poor rivet retention.

15-0164

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

44863

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford F-650 by model year
YearComplaintsRecallsInvestigationsIssue Index
2022210—
2021430—
2018010—
2017300—
2016100—
2015000—
2014000—
2013000—
2012110—
2011Viewing220—
2009010—
2008010—
2007010—
2003200—
2002310—
2001930—
2000560—
1999010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.