2021 Ford F-650

The contact owns a 2021 Ford F-650. The contact stated while an employee was driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended and stalled. The driver pulled to the right side of the road and waited for towing assistance. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V455000(Fuel System, Gasoline). The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 146,000.

NHTSA ID

11672468

Incident

May 23, 2025

Mileage

146,000 mi

The contact owns a 2021 Ford F-650. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure until after the recall was repaired; however, the contact was charged for the recall repair. VIN tool confirms parts not available.

NHTSA ID

11649337

Incident

Mar 19, 2025

The driver reported an intermittent burnt oil smell from rear of truck. We found the axle leaking gear oil, with gear oil soaking the brake pads and pooling in the wheel. Took to Ford dealer, where it was confirmed by the dealer and repaired under warranty.

NHTSA ID

11489168

Incident

Aug 9, 2022

The contact owns a 2021 Ford F-650. The contact stated while releasing the brake pedal and driving from a complete stop, the brake pedal made abnormal sounds. The contact also stated that the parking brake was not operative. The vehicle was taken to the dealer who diagnosed that no issues were found regarding the brake pedal and the abnormal sounds. However, the parking brake was repaired. The contact stated that the brake pedal continued to make abnormal sounds while driving from a complete stop. The ABS and traction control warning lights were illuminated. The vehicle was taken to the dealer where the ABS and the traction control sensors were replaced on the rear passenger’s side of the vehicle; however, the failure persisted. The dealer then replaced the master cylinder however, the brake pedal continued to make abnormal sounds while driving from a complete stop. Additionally, the contact stated that he smelled a burning odor coming from the rear passenger's side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the brake caliper needed to be replaced; however, the parts for repair were not available. The manufacturer was notified of the failure and advised that the parts were not available. The vehicle was not repaired. The failure mileage was approximately 5,700.

NHTSA ID

11466923

Incident

Sep 1, 2021

Mileage

5,700 mi

Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing

Certain 2021-2022 Model Year Econoline, Super Duty Chassis Cab, F53 Motor Home, F59 Step Van, and F650/F750 Medium Duty Chassis Cab Vehicles Equipped with a Premium Rated 7.3L Engine - Engine Horsepower Credit

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

Some 2021 F-650/F-750 vehicles built on or before 20-Nov-2020 may exhibit various electrical concerns and/or various illuminated warning lamps with various diagnostic trouble codes (DTCs) present. This may be due to the battery junction box (BJB) wiring harness contacting the coolant reservoir bracket. To correct the condition, follow the Service Procedure to repair any damaged circuits and secure the BJB wiring harness to the BJB.