Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2007 Ford Five Hundred submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 72 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 72, in the owner's own words
I HAD THIS CAR REPAIRED TWICE AT A PROFESSIONAL MECHANIC SHOP THAT COST ME THOUSANDS OF DOLLARS. EVERY TIME, THE CAR COMES TO STOP OR DIES ON ME. I REPLACED THE FUEL FILTER ONE TIME THAT IS UNDERNEATH THE CAR. NOW THE CAR IS SITTING IN MY GARAGE BECAUSE OF THE FUEL PUMP NOT FUNCTIONING AND DOES NOT MAKE THAT SOUND ANYMORE WHEN YOU TURN THE KEY ON.
CAR IS LEAKING FUEL FROM THE GAS TANK AREA, LOOKS LIKE ITS LEAKING FROM THE FILLER NECK. AT TIMES IT LEAKS A CONSIDERABLE AMOUNT. I'M ALSO HAVING SURGING ISSUES. MAINLY AT LOW SPEEDS. THE VEHICLE HAS ALSO SHUT DOWN IN THE MIDDLE OF TRAFFIC. THESE PROBLEMS TRULY CONCERN ME AND I QUESTION THE SAFETY OF THE VEHICLE AND MY CHILDREN AND MYSELF WHILE IN THIS VEHICLE.
VEHICLE SURGES WHEN YOU LET OFF THE BRAKE. THIS STARTED SHORTLY AFTER WE PURCHASED THE CAR A COUPLE YEARS AGO. THEY EITHER SERVICED OR REPLACED THE THROTTLE BODY AND THAT WORKED FOR ABOUT 6 MONTHS OR SO. NOW THE CAR SHAKES REALLY BAD ANYTIME WE HAVE TO STOP AND HAVE TO KEEP FOOT ON THE BRAKE REALLY HARD, SOMETIMES THE CAR DIES DURING THIS TOO AS WELL AS GOING FROM REVERSE TO DRIVE. AS SOON AS YOU LET OFF THE BRAKE THE CAR ACCELERATES, CAN MAKE IT UP TO ALMOST 40 MPH WITHOUT EVEN TOUCHING THE GAS. IT RUNS HORRIBLY IN THE HEAT TOO. ANY TEMP OVER 70 IT JERKS INTO 2 OR 3RD GEAR HARD WHEN STOPPING AND GOING.
PERIODICALLY BUT OCCURING MORE OFTEN. ONCE THE CAR IS PLACED IN DRIVE OR REVERSE BUT FOOT STILL ON THE BRAKE, ONCE THE BRAKE IS RELEASED THE CAR QUICKLY AND AGGRESSIVELY ACCELERATES ON IT'S OWN WITHOUT PRESSING THE GAS PEDAL AND WITH VERY LITTLE REACTION TIME YOU HAVE TO SLAM THE BRAKE PEDAL TO MAKE THE CAR STOP AND THEN THE CAR CUTS OFF. THIS HAS HAPPENED AT LEAST 4 TIMES WITHIN THE LAST MONTH. VERY DANGEROUS! I HAVE RESEARCHED RECALL INFORMATION FOR THIS MODEL AS WELL AS MY DIRECT VIN NUMBER ASSOCIATED WITH MY VEHICLE BUT I HAVE YET TO FIND A RECALL. HOWEVER I HAVE READ MANY REVIEWS OF THE SAME ISSUES WITH OTHER FORD 500 OWNERS.
CAR IN THE MORNINGS IS ACCELERATED AND WHEN PLACED IN REVERSE IT MOVES BY ITSELF VERY ACCELERATED AND ITS PARKED ON A FLAT SURFACE WITH NO SLOPES. TRANSMISSION FEELS AS IF RUNNING FORCEFULLY BUT CHANGES GEARS I GUESS FINE JUST GOT THE CAR AND HAS LOW MILES AT 27000 MILES. AND DOES IT EVERYDAY.
THE VEHICLE HAS UNINTENDED ACCELERATION ISSUES. THERE WAS AN INVESTIGATION BY THE NHSTA BUT NOTHING CAME OF IT. THE CAR STILL ACCELERATES ON ITS OWN WHEN I PULL INTO PARKING SPACES OR LEAVING PARKING SPACES. I HAVE TO KEEP MY FOOT ON OR BY THE BRAKE PEDAL AS TO NOT HIT OTHER CARS OR PEOPLE. HAVING THE AIR CONDITIONING ON SEEMS TO WORSEN THIS PROBLEM SUBSTANTIALLY. IT IS COMPLETELY RANDOM AND I KNOW I'M NOT THE ONLY PERSON THAT HAS EXPERIENCED THIS ISSUE. PLEASE REOPEN YOUR INVESTIGATION AND MAKE SURE YOU HAVE BOTH THE AC ON AND OFF. IT'S MAINLY WHEN IT IS ON, BUT STILL COMPLETELY RANDOM. I DON'T KNOW HOW PEOPLE AND PROPERTY HAVEN'T BEEN INJURED OR DAMAGED AS A DIRECT RESULT OF THIS WELL KNOWN ISSUE.
MY THROTTLE BODY WENT COMPLETELY OUT AT 99481 MILES. I PAID APPROX. $800 FOR THE REPAIR/REPLACEMENT. FORD MOTOR COMPANY REIMBURSED FOR THE SERVICE ON 12/11/2012 AFTER SO MANY COMPLAINTS HAD BEEN MADE ABOUT THE THROTTLE BODY IN THIS MODEL THAT THEY WERE PAYING FOR PREVIOUS SERVICES FOR ANY REPAIRS/REPLACEMENTS MADE FOR THIS PART. I BELIEVE THE REPLACEMENT PART USED WAS ALSO DEFECTIVE, AND MADE MENTION OF MY CONCERN TO MY FORD DEALERSHIP AT THE TIME. THEY AGREED THAT THERE WAS NO GUARANTEE THAT I DID NOT RECEIVE A DEFECTIVE REPLACEMENT PART AS THE NEW PART THEY WERE USING A YEAR LATER WAS DIFFERENT. I HAVE HAD MY REPLACEMENT THROTTLE BODY CLEANED AND RE-PROGRAMMED SEVERAL TIMES (AT LEAST TWICE A YEAR SINCE THE REPLACEMENT). FORD MOTOR COMPANY WILL DO NOTHING NOW THAT I HAVE BEEN TOLD I NEED A NEW THROTTLE BODY WHICH IS ABOUT AN $800 REPAIR. FORD MOTOR COMPANY NEEDS TO DO SOMETHING TO MAKE THOSE OF US, WHO RECEIVED A FAULTY OR DEFECTIVE REPLACEMENT PART, US WHOLE. I HOPE THAT OTHERS WILL MAKE IT KNOWN IF THEY HAVE HAD A DEFECTIVE REPLACEMENT THROTTLE BODY. *TR
THE CAR WILL SURGE WHEN YOU PUT IT IN GEAR. DOES IT IN DRIVE AND REVERSE. I HAVE TO KEEP MY FOOT ON THE BRAKE UNTIL I AM AWAY FROM A CAR OR BUILDING AS IT WILL JUMP INTO THEM. I NEVER KNOW WHEN ITS GOING TO DO IT. I ESTIMATED WHEN IT STARTED AND IS STILL DOING IT. *TR
WHILE BACKING UP CAR SURGED AND CAUSED REAR BUMPER DAMAGE. THROTTLE BODY CLEANED TWICE SINCE PURCHASE AND SURGE ISSUE REAPPEARS. SURGE OCCURS AT LOW RPM'S. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE ACCELERATION WHILE DRIVING A VARIOUS SPEED. THE WRENCH WARNING ICON WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER CLEANED THE THROTTLE BODY HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE DEALER ADVISED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000.
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT RECEIVED A CUSTOMER SATISFACTION LETTER FOR THE CLEANING OF THE THROTTLE BODY AND TOOK THE VEHICLE TO THE DEALER FOR THE REPAIR. THE CONTACT STATED THAT THE CLEANING, THE THROTTLE FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO ADVISED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 128,000 AND THE CURRENT MILEAGE WAS 130,000. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED. ADDITIONALLY, WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE WOULD HAVE TO BE CLEANED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE SHIFTING FROM NEUTRAL TO DRIVE, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THE CONTACT WAS NOT GIVEN A DIAGNOSIS AS TO WHY THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD INVESTIGATE THE CAUSE OF THE CRASH. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 93,840. UPDATED 4/24/13 *CN UPDATED 06/04/2013*JS
AT VERY LOW SPEEDS (EXAMPLE IN A PARKING LOT) TRYING TO PARK THE CAR IT WILL SURGE REALLY HARD EVEN WHEN FOOT IS ON BRAKE.. MAKES PARKING VERY DANGEROUS.. I ALMOST HIT A PERSON AND ALMOST WRECKED INTO ANOTHER CAR ANOTHER TIME.. WHEN SHIFTING FROM PARK TO REVERSE WITH FOOT ON BRAKE THE RPMS GO AWAY UP AND IT IS AS IF SOMEONE IS FLOORING THE GAS PEDAL. *TR
I PUT MY CAR IN REVERSE TO BACK INTO A PARKING SPACE AND THE CAR ENGINE ACCELERATE AS IF IT I WAS ON THE GAS PEDAL GOING 50, EXCEPT I WAS ON THE BRAKE. IF I AM SITTING AT A RED LIGHT THE CAR ENGINE ACCELERATE I NOTICED THAT THE RPM NEEDLE WILL GO UP TO 3 SOMETIME 4 IF I AM NOT CAREFUL TO KEEP CONTROL OF THE CAR IT WILL TAKE OFF SO I HAVE TO BE CAREFUL TO KEEP MY FOOT ON THE BRAKES. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE IN REVERSE THE VEHICLE LUNGED BACKWARD AND CRASHED INTO A MAILBOX. THE FAILURE RECURRED CONSTANTLY WHEN THE VEHICLE WAS PLACED IN DRIVE OR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THERE WAS A FAILURE WITH THE TPS SENSOR WITHIN THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
VEHICLE LURCHES OR JUMPS WHEN SHIFTED INTO GEAR. THE BRAKES NEED TO BE HELD DOWN FIRMLY OTHERWISE THE CAR HAS A CHANCE TO SMASH INTO ANYTHING THAT MAY BE IN FRONT OR BEHIND YOU WHEN SHIFTING INTO DRIVE OR REVERSE. HAVE COME CLOSE TO HITTING PEDESTRIANS AND STOPPED VEHICLES AT STOP SIGNS AND TRAFFIC LIGHTS. THIS CONDITION SEEMS TO BE GETTING WORSE AND FORD DOESN'T SEEM TO BE DOING ANYTHING ABOUT IT. HAVE SEEN NUMEROUS COMPLAINTS ON LINE SAYING THE SAME THING. SHOULD SOMEONE BE KILLED OR AN ACCIDENT OCCUR BEFORE THIS PROBLEM IS ADDRESSED? I HOPE NOT. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE WOULD ALSO JERK ABNORMALLY WHEN IN DRIVE. THE DEALER WAS NOTIFIED OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS ABOUT 150,000. UPDATED 10/16/12 *CN THE CONSUMER STATED THE VEHICLE WENT OVER A CURB AND EVENTUALLY HIT A METAL WHERE A SIGN ONCE WAS. THE VEHICLE WAS JERKING BEFORE THE ACCIDENT. UPDATED 10/24/2012 *JS
THE TRANSMISSION WILL ENGAGE THE ENGINE AND LEAP FORWARD WITHOUT GIVING IT ANY GAS. NO CREEP, JUST LEAPS FORWARD SEVERAL YARDS. .. UPDATED 08-27-12 *BF
WHILE PULLING INTO A PARKING SPACE AND MY FOOT OFF THE ACCELERATOR, THE CAR WILL SUDDENLY SURGE FORWARD. IT SEEMS TO HAPPEN MORE FREQUENTLY WHEN THE WEATHER IS HOT. WHILE SHOPPING TODAY IN 90+ TEMPERATURES TODAY, THE CAR ACCELERATED ON MORE THAN THREE OCCASIONS AS I PULLED INTO PARKING SPACES. THE CAR HAS ACCELERATED ON AT LEAST TWO OCCASIONS WHEN I HAVE STOPPED FOR PEDESTRIANS. FORTUNATELY, I HAD MY FOOT ON THE BRAKE. TODAY, I CAME VERY CLOSE TO CRASHING THROUGH MY GARAGE CABINETS WHEN THE ENGINE SURGED AS I PULLED INTO THE GARAGE AND WAS INCHING FORWARD TO CLEAR THE GARAGE DOOR. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE SUDDENLY LUNGED FORWARD. THE FAILURE RECURRED INTERMITTENTLY ON SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE THROTTLE BODY WAS CLEANED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE CONSUMER STATED THE INCIDENT OCCURRED WHILE STOPPED. THE INCIDENT HAS YET TO RECUR SINCE THE THROTTLE BODY WAS CLEANED. THE DEALER WAS MADE AWARE OF THE PROBLEM. 08/30/2012 *JS
I WAS DRIVING THROUGH A PARKING LOT AND WAS PULLING INTO A SPACE TO PARK. I DID NOT HAVE MY FOOT ON THE ACCELERATOR, AS I WAS JUST EASING TO A STOP. THE ENGINE SURGED AND MY CAR LUNGED FORWARD, ALMOST HITTING THE VEHICLE PARKED IN FRONT OF ME. THIS HAS HAPPENED MULTIPLE TIMES SINCE, AT ONE TIME ALMOST HITTING A PEDESTRIAN. I HAVE TO KEEP MY FOOT ON THE BREAK CONSTANTLY AND HOPE I CAN GET THE CAR STOPPED BEFORE SOMEONE OR SOMETHING IS HIT, AND PRAY I DON'T HAVE TO USE THE ACCELERATOR AT THE LOW LEVELS OF SPEED. *TR
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE ATTEMPTED TO SURGE FORWARD. THE CONTACT THEN ATTEMPTED TO ACCELERATE, BUT THE VEHICLE HESITATED AND STALLED. IN ADDITION, THE VEHICLE WOULD ATTEMPT TO SURGE FORWARD WHILE DRIVING EVEN THOUGHT THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE VEHICLE ALSO ATTEMPTED TO SURGE BACKWARD ON OCCASIONS. THE FAILURE RECURRED CONSISTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS CAUSED BY A POWER SURGE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 125,782.
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT UPON STARTING, THE VEHICLE JERKED AND ACCELERATED ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 67,000.
SINCE MY VEHICLE WAS NEW I HAVE COMPLAINED TO THE DEALERSHIP, AND ONLINE, THAT THE OPTIONAL BRAKE AND ACCELERATOR PEDAL HEIGHT ADJUSTMENT ROCKER SWITCH IS WIRED IMPROPERLY. THAT IS, WIRED IN REVERSE. THE MOUNTED SWITCH CLEARLY DEPICTS A FOOT OVER A PEDAL IN THE CENTER WITH AN ARROW POINTING 'UP' AT THE TOP OF THE SWITCH AND AN ARROW POINTING 'DOWN' AT THE BOTTOM OF THE SWITCH. THIS CONTROLS THE HEIGHT ADJUSTMENT OF BOTH PEDALS FROM THE FLOOR AND IS DESIGNED TO PLACE THE PEDALS WITHIN REACH OF THE OPERATOR. ON SEVERAL OCCASIONS MEMBERS OF MY FAMILY HAVE DEPRESSED THIS SWITCH WHILE IN MOTION PUSHING THE TOP PORTION OF THE ROCKER SWITCH ASSUMING THE PEDALS WOULD RISE 'UP' AS INDICATED BY THE ARROWS ON THE SWITCH. WRONG!! PRESSING THE SWITCH IN THE UPWARD POSITION 'LOWERS' THE PEDALS TO THE FLOOR, WHILE PRESSING THE LOWER PORTION OF THE SWITCH, WITH THE ARROW POINTING 'DOWN', ACTUALLY RAISES THE PEDALS UP, CLOSER TO THE OPERATOR. AFTER PRESSING THE SWITCH SEVERAL TIMES IN THE UP POSITION AND BELIEVING THE PEDALS WERE AT THEIR MAXIMUM HEIGHT, SEVERAL OF THE DRIVERS IN THE HOUSE WHOM HAVE SHORT LEGS, WERE IMMEDIATELY PANICKED AND DESPERATELY BEGAN TRYING TO COMPENSATE BY READJUSTING THE SEAT TO BE WITHIN REACH OF THE BRAKE! A SCARY AND DANGEROUS CONDITION WHILE THE VEHICLE IS IN MOTION! IF FORD REFUSES TO SIMPLY REVERSE THE OPERATION OF THE SWITCH, MAYBE A SAFETY INTERLOCK COULD BE DEVISED TO PREVENT OPERATION WHILE THE VEHICLE IS IN GEAR. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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