Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2009 Ford Flex submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY FORD FLEX 2009 WAS PARKED AT WORK WENT ON BREAK TO MY FORD FLEX OPEN DRIVERS DOOR CRAB WHAT I NEED CLOSED DOOR AND BACK REAR WINDOW SHATTERED OUT INTO PEACE'S NOT SURE WHAT CAUSED IT. HAS THERE BEEN ANY RECALLS FOR THIS INCIDENT WITH FORD
CAR STARTED 2 YEARS AGO WITH "STUTTERING" WHEN DRIVING BETWEEN 50-60 MPH, AS IF THE CAR COULDN'T DETERMINE WHICH GEAR TO STAY IN. HAD TRANSMISSION FLUSHED AND REFILLED IN APRIL 2016. PROBLEM WAS LESS BUT STILL REMAINED. ADDED DR SHUTTER IN JUNE 2016 TO THE TRANSMISSION FLUID AND PROBLEM HAS WENT AWAY, THAT WAS LAST YEAR. PAINT ON THE HOOD IS PEELING AND STARTED OUT AS A SMALL CHIP MAY 2016, AND IS NOW THE SIZE OF A 2 BASKETBALLS. BLACK BODY PIECES THAT ARE BETWEEN THE WINDOWS ON THE SIDE AND IN FRONT BY THE WINDSHIELD ARE LOOSE AND COMING OFF. WILL PROVIDE PHOTOS IF NEEDED
THE PAINT ON THE ROOF STARTING PEELING. I CALLED THE DEALERSHIP SINCE I STILL HAD A WARRANTY AND THEY TOLD ME IT DIDNT COVER PAINT. IT STARTED WITH A SMALL SPOT BUT IT CONTINUED TO FLAKE AND IS NOT ABOUT THE SIZE OF A SOFTBALL. THERE ARE NOW 3 SPOTS LIKE THIS ON THE ROOF. THIS IS THE 2TONE PAINT WITH A SILVER ROOF. *TR
WATER DOES NOT DRAIN FROM THE COWL VENT DRAIN AREA, AND IF COWL AREA IS FULL, CLOGGED WATER WILL ENTER INTO THE PASSENGER SIDE FLOOR. SLOSHING WATER CAN BE HEARD BEHIND INSTRUMENT PANEL/FIRE WALL AREA. CANNOT CLEAN DRAINS IN THAT AREA. THIS PROBLEM COULD LEAD TO ELECTRICAL SHORTAGE AND COMPONENT FAILURE. *TR
I PURCHASED A 2009 FORD FLEX FROM MIKE DORIAN FORD THAT HAD 14000 MILES ON IT. TWO DAYS AFTER PURCHASE I TOOK IT TO A DEALER FOR A BAD GRINDING SOUND IN THE BRAKES. THEY PERFORMED A TSB ON THE FRONT BRAKES. I TOOK IT BACK SEVERAL MORE TIMES FOR BRAKING ISSUES. THEN THE CAR CAME TO A GRINDING STOP IN TRAFFIC SEVERAL TIME AND I ALMOST GOT HIT. I TOOK IT TO 2 DIFFERENT DEALERS COMPLAINING ABOUT THE VIOLENT SHAKING AND THE INABILITY FOR IT TO GO WHEN I GAVE IT GAS. FINALLY AFTER THIS HAPPENED SEVERAL TIME I WAS HIT AS THE TRANSMISSION BROUGHT THE CAR TO A HALT. I SUFFERED INJURIES AND THE CAR HAD $15000 WORTH OF DAMAGES. THE PERSON WHO HIT ME SUED MY INSURANCE COMPANY. THE DEALERSHIP HAD MY CAR FOR FOUR MONTHS AND NEVER LOOKED AT THE BACK BRAKES OR TRANSMISSION. I TOOK IT BACK 6 TIMES FOR A LEAKING TRANSMISSION AND SEVERAL OTHER ISSUES THAT WERE NOT FIXED. THIS VEHICLE CONTINUES TO COME TO A STOP AFTER TRYING TO GO FROM A DEAD STOP. I ALMOST GOT HIT BY A SEMI TRUCK. MY WIFE WILL NOT RIDE IN THE CAR BECAUSE SHE FEELS WE WILL DIE IN THIS CAR. FORD HAS DONE NOTHING ABOUT THIS PROBLEM. I TALKED TO A FORD MECHANIC WHO TOLD ME IT WAS A TRANSMISSION PROBLEM YET FORD HAS NEVER EVEN LOOKED AT THE TRANSMISSION. I FEEL I AM GOING TO BE KILLED IN THIS CAR. AFTER $15000 OF DAMAGES I HAVE LOST ALL VALUE TO THE VEHICLE AND MY INSURANCE HAS BEEN RAISED. I LATER FOUND OUT THERE IS A TSB FOR THE TRANSMISSION YET FORD HAS NEVER EVEN LOOKED AT IT. *TR
THE FORD PANEL NEAR THE DRIVER AND PASSENGER WINDOW CONTINUES TO COME APART. AS FAR AS THE VEHICLE'S FUEL. THE FIRST TIME I WAS AT A GAS STATION. I PUT GAS IN MY CAR. I GOT BACK IN THE VEHICLE AND MY GAUGE WAS STILL ON EMPTY. SO I GOT WORRIED. THEN I WENT TO A DIFFERENT GAS PUMP AND PUT MORE GAS IN THERE. I STARTED MY CAR AND IT WAS STILL ON EMPTY. I DROVE AROUND THE PARKING LOT TO SEE WHAT WOULD HAPPEN AND ABOUT 2 MINUTES LATER MY GAS GAUGE WAS 3/4 FULL. THIS WAS IN NOVEMBER. THEN ABOUT 5 TIMES AFTER THAT. I WILL BE ON THE LAST MARK BEFORE EMPTY AND NOT ONLY DOES IT GO FROM 80-70 MILES TO E TO COMPLETE 0 MILES, BUT MY GAUGE GOES FROM THAT MARK TO PASS THE E. I WAS DRIVING MY VEHICLE AND IT WENT FROM THAT SAME MARK ( THE MARK RIGHT BEFORE THE E) AND JUST RAN OUT OF GAS. I HAVE TOOK IT TO THE SHOP TWICE AND THAT CAN'T FIND A CODE. THEY SAID IF IT HAPPENS AGAIN THEN BRING IT BACK IN. BUT THE INCONVENIENCE I HAVE TO WAIT UNTIL I HAVE TIME. IT HAPPENED TODAY FEB 10 2014 AND I RACED TO A GAS STATION. I DON'T WANT IT TO HAPPEN AND I'M DRIVING IN TRAFFIC AND HAVE AN ACCIDENT BECAUSE MY GAS GAUGE IS WRONG AND I STOP IN THE MIDDLE OF TRAFFIC. I DON'T WANT TO GET STRANDED SOMEWHERE EITHER BECAUSE I HAVE A KID. I HAVE SEEN SAME COMPLAINTS ABOUT THIS VEHICLE. SO I'M VERY CONCERNED. *TR
OUR FLEX WAS PREVIOUSLY USED, BUT PURCHASED THROUGH A FORD DEALERSHIP. AFTER OWNING IT FOR ABOUT ONE MONTH, THE 2ND ROW GLASS ROOF CRACKED ON BOTH SIDES. WE INFORMED THE DEALERSHIP, AND WE WERE TOLD THE THERE WAS A RECALL ALREADY IN THE WORKS FOR THE FLEXS THAT HAD 2ND AND 3RD ROW GLASS CEILING PANELS. THE GLASS IS NOT CRACKED ON THE INSIDE OR ON THE OUTSIDE.....SO IT APPEARS THAT THERE ARE 3 PANES OF GLASS. AFTER WAITING AND WAITING, WE HAVE NOW NOTICED THAT THE 3RD ROW HAS CRACKED AS WELL. NO ONE HAS SEEN OR HEARD IT HAPPEN, BUT BECAUSE THE EXTERIOR AND INTERIOR ARE STILL IN TACT, WE FEEL THAT THIS HAS TO BE A FLAW IN THE BODY SHAPE. AND NOW ALMOST 3 YEARS HAVE GONE BY, AND THE DEALERSHIP STILL SAYS THERE IS A RECALL COMING. CAN ANYONE HELP? *TR
I PURCHASED THE VEHICLE NEW. IT WAS REPAIRED ON THREE SEPARATE OCCASSIONS FOR PROBLEMS STEMMING FROM THE WINDSHIELD SENSOR AS WELL AS THE MOLDING WAS NOT CORRECTLY PUT ON THE DOOR. NOW THE BENCH SEAT WILL NOT FOLD DOWN. THIS APPEARS TO BE A VERY APPARANT ISSUE WITH THIS MODEL ACCORDING TO THIS WEBSITE HTTP://WWW.FORDFLEX.NET/FORUMS/VIEWTOPIC.PHP?F=14&T=5363 THE CAR IS THREE YEARS OLD AND HAS 59K MILES ON IT BUT FOR A FAMILY WITH ONE CHILD, THIS MECHANISM SHOULD NOT BE DYSFUNCTIONAL. ITS NOT AS IF IT WAS GETTING A LOT WEAR AND TEAR FROM ACCESSING THE 3RD ROW SEATING AREA. IS FORD REVIEWING THESE COMPLAINTS? *TR
TL*THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN SOMETHING BROKE OFF OF THE VEHICLE UNDER THE RIGHT REAR WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE REAR SUB FRAME WAS BROKEN AND WILL BE REPLACED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WOULD BE REPAIRED PER THE WARRANTY. THE FAILURE MILEAGE WAS 24,000. UPDATED 02/11/11 *BF THE TIE ROD WAS ALSO REPLACED. UPDATED 05/06/11
TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT HE HAD A LEAKING VISTA ROOF AND THE DEALER DOES NOT KNOW HOW TO REPAIR THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE REPAIR AND THE ROOF CONTINUED TO LEAK. THE FORD MANUFACTURER WAS NOT CALLED. THE FAILURE MILEAGE WAS 8,000.
I HAVE A FORD FLEX LIMITED 2009, THE TAILGATE CLOSES BY TOUCHING A BUTTON. WHEN CLOSING IT BEEPS. IF IT HITS SOMETHING IT IS SUPPOSE TO OPEN BACK UP. SIMILAR TO A GARAGE DOOR. MY 7 YEAR OLD CHILD DIDN'T REALIZE IT WAS CLOSING AND WAS STRUCK BY THE DOOR, PUSHING HER TO THE GROUND CAUSING A BUMP ON HER HEAD. MEANWHILE, THE TAILGATE NEVER STOPPED CLOSING. I STOOD UNDER IT WITH MY HANDS OVER MY HEAD PUSHED THE BUTTON TO SEE HOW MUCH PRESSURE IT TAKES TO ACTIVATE THE SAFETY. THE AMOUNT OF PRESSURE WAS AMAZING, IF MY 3 YEAR OLD HAD GOTTEN INBETWEEN THE TAILGATE CLOSING AND THE BUMPER IT WOULD OF DONE SOME MAJOR DAMAGE TO HIM. IT SHOULD HAVE A MORE SENSITIVE SAFETY MECHANISM. *TR
2009 FORD FLEX HOOD OUT OF ALIGNMENT, MIDDLE SEAT ARE ELECTRONIC AND WOULD FOLD DOWN. BUT WHEN TOOK TO DEALER THEY WORKED. HEADLINER IS HELD ON BY MAGNETS. THIS IS IN THE ONE THAT HAS THE SKY LIGHTS IN ALL THREE ROWS OF SEATS. FORD TOLD THE DEALER TO PUT VECRO TO HOLD IT UP. BY THE WAY THEY HAVE NOW HAD THE CAR TWO DAYS. PICK IT UP DROVE HOME STILL SNAP, TOOK IT BACK, THEY CALLED AND SAID VECRO DID NOT HOLD EITHER. SO NOW I HAVE A RENTAL CAR. THIS CAR WAS A DEMO WITH 5,000 MILES ON IT. MY WIFE AND I PUT 200 ON AND DISCOVERED THIS ISSUE. OTHER THAN THE HEAD LINER, THIS IS A VERY SWEET CA VERY ROOMY. LETS HOPE DEALERSHIP CAN FIX THE ISSUE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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