2010 Ford Fusion Hybrid Owner Complaints

SUBJECT: Fraudulent Recall Completion / Incomplete Remedy resulting in Component Failure (Recall 19S54 / NHTSA 19V904) I am writing to file an emergency safety complaint regarding a fraudulently cleared safety recall on my 2010 Ford Fusion Hybrid. According to Ford's internal OASIS database, Safety Recall 19S54 (NHTSA Campaign 19V904) was marked as "completed" under a previous owner. However, physical inspection of the vehicle proves that the mandatory federal remedy was never executed. The master cylinder still retains the original factory DOT 3 cap, and the system was never upgraded to DOT 4 fluid. Because the servicing dealership falsified the repair documentation and left the corrosive DOT 3 fluid in the system, my vehicle has now suffered the exact catastrophic safety failure the recall was meant to prevent. The ABS Hydraulic Control Unit (HCU) internal valves have seized. The brake pedal is heavily compromised, and the vehicle is an active, severe safety hazard to drive. I am the second owner of this vehicle. I unknowingly purchased a car with a fraudulently cleared safety defect. Because this failure is a direct result of an incomplete federal safety recall remedy, I demand that Ford Corporate reopen this VIN file under "Related Damage / Incomplete Remedy." I require Ford to: 1. Arrange a complimentary tow to a certified Ford dealership. 2. Replace the ruined ABS/HCU module entirely free of charge. 3. Perform the mandatory DOT 4 pressure flush and install the correct reservoir cap. 4. Provide a complimentary rental car while this safety hazard is being resolved. I have taken photographic and video evidence of the DOT 3 cap and the failed braking system to support my legal claims. Fairway Ford of Yorba Claimed it had already been done when clearly it hasn't and pushed it off like nothing.

NHTSA ID

11753024

Incident

May 18, 2026

Abs module failed

NHTSA ID

11748073

Incident

May 5, 2026

There have been many recalls on the 2010 Ford Fusion Hybrid, according to Ford mine has already had the repairs done yet the issues I’ve been having all match recalls. I’ve had issues with my passenger seat, the air bag system light is always on and the seat controls no longer work. The clockspring system is pure trash, there is no reason I’ve had to replace it twice now in the 2 months I’ve had this car. My ABS system keeps going in and out and says service advancetrac system. My hybrid battery rarely goes into hybrid anymore causing my mpg to drop. There were a few other things but that’s what’s coming out mind now.

NHTSA ID

11744392

Incident

May 20, 2026

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that upon coming to a complete stop, the brake pedal suddenly depressed all the way to the floorboard. The contact became aware that the brakes were no longer functioning properly. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 100,000.

NHTSA ID

11653520

Incident

Apr 8, 2025

Mileage

100,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while reversing into a parking space at 2 MPH, the vehicle lost power steering functionality, and the steering wheel became significantly difficult to turn. The contact could not recall whether a warning light was illuminated. The contact was able to park the vehicle. The vehicle was taken to Tire Kingdom, where it was diagnosed. The mechanic determined that the failure was related to Ford Campaign Number: 15S18. The dealer was contacted and informed the contact that the VIN was not included in the campaign. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 150,000.

NHTSA ID

11651967

Incident

Mar 21, 2025

Mileage

150,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving 15 MPH and depressing the brake pedal, the brake pedal went to the floorboard. The contact stated that the brake system, ABS, and traction control warning lights were illuminated. Additionally, the message "Brake System Failure" was displayed. The contact drove with caution to the residence, and then had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that further diagnostic testing was needed to determine the cause of the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 162,000.

NHTSA ID

11648973

Incident

Mar 16, 2025

Mileage

162,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the message "ABS fault Detected" was displayed, prompting the contact to discontinue driving the vehicle. The ABS warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the ABS Hydraulic Control Unit (HCU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 42,000. See DP26004 for potential Defect Petition DP26004

NHTSA ID

11647929

Incident

Mar 12, 2025

Mileage

42,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the air bags warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that it would take three days to receive the diagnostic results. The vehicle was not yet diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.

NHTSA ID

11645981

Incident

Feb 26, 2025

Mileage

109,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 20 MPH, the "Check Brake System" message was displayed on the instrument panel and the brakes failed to engage while the brake pedal was depressed. The contact stated that upon depressing the brake pedal to the floorboard, the vehicle responded as needed. The ABS and traction control warning lights were illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

NHTSA ID

11642576

Incident

Jan 23, 2025

Mileage

160,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while reversing at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately until the parking brake was applied. The brake warning light was illuminated, and an unknown message was displayed. The vehicle was towed to Pep Boys, who related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 200,000.

NHTSA ID

11637707

Incident

Jan 19, 2025

Mileage

200,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 99,000.

NHTSA ID

11635861

Incident

Dec 14, 2024

Mileage

99,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the driver's side front tire. The contact was able to exit the highway and drove to a tire store and had the tire replaced. The contact stated that after the tire was replaced while leaving the store parking lot, the check engine and power steering assist warning lights illuminated. The contact drove the vehicle to the residence but turning the steering wheel was extremely difficult, requiring extra effort to turn the steering wheel. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a closed NHTSA Action Number: EA17004 (Steering). The failure mileage was 229,875.

NHTSA ID

11633869

Incident

Dec 31, 2024

Mileage

229,875 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH, the brakes became inoperable. The contact had to slam on the brake pedal for the vehicle to stop. The Service Advance-trac, brakes, and check brake system messages were displayed. The contact researched online and discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

NHTSA ID

11622752

Incident

Oct 29, 2024

Mileage

106,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving in a park lot and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal traveled to the floorboard. The vehicle was driven to the dealer where it was diagnosed and determined that the brakes needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.

NHTSA ID

11621739

Incident

Oct 16, 2024

Mileage

162,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 7-10 MPH and depressing the brake pedal, the brake pedal felt stiff. The contact stated that while depressing the brake pedal harder, the vehicle hesitated to respond, causing the braking distance to be extended. The ABS warming light and several other unknown warning lights were illuminated. The contact resumed driving; however, the failure worsened, and the vehicle failed to stop. The contact engaged the electric parking brake, and the vehicle stopped. The vehicle was towed to the dealer, where it was diagnosed that the ABS module, Part Number: BE5Z2C219H, had failed and needed to be replaced; however, the dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued and the VIN was not included in a recall. The failure mileage was approximately 200,000.

NHTSA ID

11620955

Incident

Jul 8, 2024

Mileage

200,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 25 MPH, the brakes became inoperable. The contact stated that additional pressure was needed to depress the brake pedal while slowing down and stopping. The parking brake and ABS warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was diagnosed and determined that the failure was due to the ABS. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who determined that the failure was due to the ABS. The manufacturer was contacted and opened a case. The failure mileage was approximately 130,000.

NHTSA ID

11608291

Incident

Jul 1, 2024

Mileage

130,000 mi

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while slowing for a traffic signal at approximately 20 MPH, the ABS and several other brake warning lights illuminated. The contact depressed the brake pedal however, the vehicle was not slowing down as needed. The contact stated that the brake pedal was depressed down to the floorboard. The contact stopped the vehicle by engaging the parking brake. The contact had the vehicle towed to a non-manufacturer dealer who diagnosed the vehicle and determined that the ABS Hydraulic Control Unit needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes Hydraulic) however, the VIN was not included. The failure mileage was approximately 120,000.

NHTSA ID

11591095

Incident

May 21, 2024

Mileage

120,000 mi

The brakes on my 2010 Ford Fusion hybrid, occasionally stop working, and the brake pedal, Has to be pushed harder and further than usual for the brakes to engage. This creates an extremely dangerous situation for anyone driving the vehicle, and any other vehicles sharing the roadway near my vehicle. The vehicle was not involved in an accident, but very easily could’ve been. After the first time this happened, I replaced the brakes on my vehicle, however, that did not fix the issue. Upon further research, I found there was a Ford safety recall (19S54) on 2010 Ford Fusions for this very issue. The problem I am having, is caused by a valve within the brake system's hydraulic control unit sticking open, forcing the driver to push the brake harder and further than usual for the brakes to engage. Ford recalled more than 600,000 Ford Fusion, Mercury Milan, and Lincoln MKZ sedans from the 2006 through 2010 model years for the previously mentioned problem under Ford safety recall number 19S54. My vehicle is having the exact issues addressed in Ford safety recall 19S54. For whatever reason, my Ford Fusion is not listed as an eligible vehicle to be fixed under Ford safety. Recall 19S54 even though it falls within the make model and year of vehicles affected under the recall. I’m assuming my vehicle isn’t eligible simply because it may have been manufactured in a different plant than the one listed on the recall? However, I am experiencing the exact same, extremely dangerous, safety issue documented in the recall, and my vehicle otherwise fits within the parameters. This issue has created an extremely dangerous situation for my family, and others on the roadway. I would appreciate your help in getting the issue fixed under Ford safety recall 19S54. I already spoke to Ford customer service, and the representative stated they couldn’t do anything unless NHTSA advised them the issue needed to be taken care of. Thank you for your time and consideration!

NHTSA ID

11580243

Incident

Mar 21, 2024

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH the vehicle lost braking functionality. The contact depressed the brake pedal and regained some braking power. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who topped off the brake fluid and informed the contact to return in a week. The contact returned to the mechanic and the brake fluid was still full however, the failure recurred. The contact referenced TSB: 09-22-11 (Brake Controller) as a possible solution to the failure. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline. The manufacturer was contacted and filed a case. The failure mileage was approximately 110,000.

NHTSA ID

11580090

Incident

Feb 17, 2024

Mileage

110,000 mi

The brakes are acting in the same manner described in the previous recall issued by this agency. My vehicle was manufactured at the same plant as the previous recall for the same problem. I am at a loss as too what it will take? Will it take more loss of life? Get off your ass and do something!! Thousands of people are experiencing the same problem open your eyes and do something!

NHTSA ID

11576022

Incident

Dec 2, 2023

Advance Trac light and brake light came on without any notice and lost ability to brake. Was able to use parking brake to avoid any collisions. There have been 0 issues before this that would have given me any advanced notice of this. After a Google search I found that this is apparently a known and fairly common issue with these cars.

NHTSA ID

11569443

Incident

Feb 2, 2024

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while starting the vehicle, the power steering fault message was displayed, and the steering wheel was difficult to turn. The contact was able to continue driving by using extra force to turn the steering wheel. The contact stated that the failure persisted. The contact stated that the failure increased significantly while driving from a complete stop, while driving at slow speeds, and while turning. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: EA17004 (Steering). The failure mileage was approximately 240,000.

NHTSA ID

11567289

Incident

Jan 9, 2024

Mileage

240,000 mi

Brakes have same systems as discribed in 19S54 recall but my vehicle is not listed as needing that recall!

NHTSA ID

11564204

Incident

Dec 1, 2023

I was driving the vehicle and it started beeping. I looked at the dashboard and multiple lights in relation to the brakes were on or flashing such as the brake light, abs, service advancetrac, traction control etc. The main issue was I was driving and the vehicle had some sort of glitch and all the lights for the brake system came on the and vehicles brakes did not work. The brake was soft and if depressed it went down to the floor. Luckily no cars were ahead of me and I was able to pull the emergency brake to stop the vehicle. After researching this, this was an issue for these model vehicles, but I thought this was addressed on my particular vehicle. This is a common issue with these cars and has happened to many of the vehicles as reported on various consumer report and the NHTSA. This issue is documented in the TSB-09-22-11 as well as 19S54 Recall. I shut the car off and turned it back on and the lights went away and it worked. Car was towed the dealer and they were unsure and I also reached out to Ford Motor Co but they were unwilling to help.

NHTSA ID

11563881

Incident

Nov 2, 2023

The vehicle loses all brakes while driving. With multiple warning lights coming on to include brake light, traction control. The problems completely match ford's current recall number 19s54 which this vehicle was not included in. This issue is intermittent.

NHTSA ID

11554497

Incident

Nov 10, 2023