RoadVitals

2011 Ford Fusion Hybrid Driver assistance Problems

Owner-reported complaints naming the driver-assistance system, filed with NHTSA

Data refreshed

Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
12
Latest Jul 15, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
9%
of 132 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3

What this page shows

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Ford Fusion Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming driver-assistance

Shown in the owner’s own words, exactly as filed

BrakesDriver assistanceOther / unspecified
Filed Jul 15, 2019

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.

NHTSA ID
11231854
Incident
Jul 12, 2019
Mileage
108,000 mi
Driver assistanceSteering
Filed Apr 27, 2019

POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.

NHTSA ID
11204156
Incident
Apr 24, 2019
Mileage
81,032 mi
Driver assistancePowertrain (other)Steering
Filed Sep 13, 2018

I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

NHTSA ID
11129342
Incident
Sep 12, 2018
Mileage
122,000 mi
Driver assistance
Filed Jul 29, 2018

WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR FORD FUSION HYBRID 2011 BECAUSE THE ORANGE WRENCH LIGHT CAME UP ON THE DASH AND THE CAR SHUDDERED AND WAS NOT SAFE TO DRIVE. WE ALSO HAD TO PAY TO HAVE IT TOWED. FORD'S "CUSTOMER SATISFACTION PROGRAM 13N03" COVERS THE FUSION 2011 MODEL BUT EXPLICITLY DOES NOT COVER THE HYBRID. APPARENTLY THEY DO NOT WANT THEIR HYBRID CUSTOMERS TO BE SATISFIED. IT IS VERY UNSAFE THAT THE THROTTLE BODY CAN FAIL AT HIGHWAY SPEEDS, AND ALLOWING FORD TO WAIT UNTIL IT HAS FAILED TO REPLACE IT, AND REFUSING TO COVER THE COST FOR HYBRID MODELS, IS UNACCEPTABLE. THE VEHICLE WAS IN MOTION AT LOW SPEED WHEN IT FAILED.

NHTSA ID
11114431
Incident
Jul 23, 2018
Mileage
78,000 mi
Driver assistanceElectricalSteering
Filed Nov 9, 2017
Crash reported1 death reported

SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!

NHTSA ID
11044929
Incident
Aug 29, 2017
Mileage
69,800 mi
Driver assistanceElectricalSteering
Filed Nov 6, 2017
Crash reported1 injury reported1 death reported

I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.

NHTSA ID
11043769
Incident
Aug 29, 2017
Mileage
69,305 mi
Driver assistanceEngine
Filed Dec 22, 2016

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,237. UPDATED 01/31/2017*CT

NHTSA ID
10937063
Incident
Dec 12, 2016
Mileage
29,237 mi
Driver assistancePowertrain (other)Steering
Filed Dec 17, 2015

POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.

NHTSA ID
10811046
Incident
Dec 17, 2015
Mileage
40,799 mi
Driver assistanceSteering
Filed Jul 7, 2015

LOST POWER STEERING AND THE ADVANCE TRACK SYSTEM. THE STEERING WHEEL WAS TO HARD TO TURN FOR MY WIFE AND MADE THE CAR UNDRIVEABLE. IT WAS TRAILERED TO A DEALER FOR REPAIR. THIS A COMMON PROBLEM FOR THIS YEAR AND VERY COSTLY TO FIX.

NHTSA ID
10732591
Incident
Jun 29, 2015
Mileage
55,003 mi
Driver assistance
Filed Apr 21, 2015

ACCELERATION WENT OUT. JUST QUIT WORKING WHILE ON INTERSTATE. FORTUNATELY WAS ABLE TO COAST OVER THREE LANES TO SHOULDER. FORD DEALER MECHANIC TOLD ME "HAVE TO RESET COMPUTER. THAT IT HAPPENS". IT WAS SECOND TIME IT HAPPENED. FIRST TIME WAS THREE YEARS AGO WHILE PULLING OUT OF PARKING LOT. *TR

NHTSA ID
10712100
Incident
Nov 1, 2014
Mileage
52,259 mi
Driver assistance
Filed Oct 6, 2014

DRIVE BY WIRE THROTTLE BODY FAILED, CAUSING CAR TO LOSS ALL POWER ON CROWDED HIGHWAY AT HIGH SPEED. HAD TO CROSS SEVERAL LANES OF HEAVY TRAFFIC TO GET TO OFF HIGHWAY SAFELY. BARELY AVOIDED SEVERAL ACCIDENTS TRYING TO GET PULLED OUT OF TRAFFIC LANES. *TR

NHTSA ID
10641849
Incident
Oct 6, 2014
Mileage
41,337 mi
Driver assistanceEngine
Filed Aug 25, 2014

THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR

NHTSA ID
10627988
Incident
Aug 24, 2014
Mileage
19,279 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .