2011 Ford Fusion Hybrid Problems

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

TAKATA RECALL CAMPAIGN NUMBER 19S01. IN RESPONSE TO RECALL-VEHILCE WAS REPAIRED BY HAMMONAHASSET FORD, MADISON, CT. ON THE WAY BACK HOME AFTER PICKING UP THE VEHICLE FROM THE RECALL THE AIR BAG LIGHT ILLUMINATED. ALSO NOTICED THAT GLOVE BOX WAS NOT ALIGNED CORRECTLY AND THE DASHBOARD COMPARTMENT WAS NOT ALIGNED AS WELL. THE DASHBOARD WAS ALSO NOT RE-INSTALLED CORRECTLY .A SECOND APPOINTMENT WAS MADE AND THE SERVICE DEPARTMENT ADVISED THAT THE VEHICLE WAS REPORTING CODE B0028. I WAS ADVISED THAT I NEEDED TO PAY A $200 FEE TO HAVE THE COMPUTE CHECKED TO DETERMINE THE ISSUE. THE DEALER WAS ADVISED THAT THERE WAS NO ISSUE WITH THE AIRBAG LIGHT WHEN THE VEHICLE WAS BROUGHT IN FOR THE RECALL AND THEY DENIED TO CORRECT THE SITUATION CLAIMING THAT THE CODE WAS NOT ASSOCIATED WITH THE AIRBAG RECALL. I RESEARCHED THE CODE AND IT CAME BACK TO A FAULTY PASSENGER AIRBAG OR WIRING ISSUE. A COMPLAINT WAS ALSO FILED WITH FORD WITH NO RETURN RESPONSE. IT APPEARS THAT THIS IS NOT JUST A COINCIDENCE AS THE ERROR CODE IS RELATED TO THE PASSENGER SRS. NOW NO ONE CAN SIT SAFELY IN THE RIGHT FRONT AND RIGHT REAR PASSENGER SIDE OF THE VEHICLE AS THE ENTIRE RIGHT SIDE SRS IS DISABLED. NO RESPONSE FROM DEALER TO DATE AND SECOND CALL MADE TO FORD HEADQUARTERS.

TAKATA RECALL. HAVING TROUBLE GETTING FOX FORD IN WAYNESBURG PA TO REPAIR THE RECALL

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 10-15 MPH and depressing the brake pedal several times, the vehicle failed to respond. There was no warning light illuminated. The contact drove in a circle and slammed on the brakes, and the vehicle responded. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure could be related to the ABS module. The mechanic informed the contact that it was a common failure and referred the contact to the dealer for assistance. The vehicle was driven to the dealer and the contact was informed that the ABS warning light was illuminated. The vehicle was diagnosed with internal electronic failure of the ABS module. The dealer informed the contact that the VIN was not included in an unknown recall. The dealer informed the contact that parts were not available for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact was informed that the Service Brake warning light illuminated. The vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. The vehicle resumed normal operation after being restarted. An independent mechanic was notified of the failure and informed the contact that he would not be able to diagnose the vehicle until the failure was persistent. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 205,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.

POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.

WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.

WHILE DRIVING ON FREE WAY FROM COLUMBUS TO PITTSBURGH, WRENCH SYMBOL APPEARED ON THE DASH. AFTER A WHILE, CAR LOST ITS TRANSMISSION POWER IN THE MIDDLE OF THE HIGHWAY WITH AN INDICATION OF "STOP SAFELY NOW" ON DASH BOARD WITH BIG RED TRIANGLE SIGNAL.

WHILE DRIVING VEH FLASHES "STOP SLOWLY CHECK CHARGING SYSTEM" THEN BEGINS TO SLOW DOWN BY ITSELF OR WONT EVEN MOVE IF YOU ARE ALREADY STOPPED/PARKED. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE BARELY HAVING TIME TO PULL OVER AND STOP OUT OF TRAFFIC BEFORE IT CUTS OFF!!! IT ALSO HAPPENED WHILE WAITING AT A RED LIGHT AND WOULD NOT MOVE HAD TO BE TOWED HOME! THIS IS VERY DANGEROUS ESPECIALLY ON HIGHWAYS AND INTERSTATES THAT MAY NOT HAVE A SHOULDER OR MEDIAN TO PULL OVER AT THAT TIME DUE TO CROSSING A BRIDGE ETC.

WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.

VEHICLE WAS STATIONARY, I CLOSED THE FRONT DRIVER DOOR AND THE LATCH BROKE AND THE DOOR WOULD NOT STAY CLOSED. I HAD TO PHYSICALLY HOLD THE DOOR SHUT WHILE DRIVING UNTIL IT WAS REPAIRED AT A COST OF OVER 400 DOLLARS. I NOTICED THIS PART HAS BEEN RECALLED ON THE 2013 AND 2014 MODELS. ANY CHANCE THAT THE 2011 MODELS WILL BE INCLUDED IN THIS RECALL?

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER DIAGNOSED THAT THE FUEL SYSTEM FAILED. A FUEL INDUCTION SERVICE WAS NEEDED, INCLUDING TUBE ASSEMBLY FUEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 05/19/17*LJ *AS

WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SURGED FORWARD WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED, CAUSING THE VEHICLE TO CRASH INTO A GUARD RAIL. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT). THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE HEAD AND FACE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

WHEN DRIVING IN TORRENTIAL RAIN FOR LONG PERIODS OF TIME WITH THE RAIN SENSING WIPERS ENABLED AND THE WIPERS WERE WIPING NEAR THEIR FASTEST SPEED AND THEY JUST STOP IN THE MIDDLE OF THE WINDSHIELD PUTTING ME IN A SITUATION WHERE I COULD NOT SEE THROUGH THE WINDSHIELD AND I FELT EXTREME DANGER AS I DID NOT KNOW WHAT TO DO AS I WAS DRIVING BEHIND AN 18 WHEELER TRUCK AND COULD NOT SEE THROUGH THE WINDSHIELD ANY LONGER. I HAD TO TAKE MY EYES OFF THE WINDSHIELD TO TURN THE CONTROL OFF THE WIPERS OFF AND ON AGAIN TO GET THEM TO CLEAR THE WATER AND GO BACK TO WIPING AS EXPECTED. THE DEALERSHIP REPLACED THE CONTROL STICK AND THAT DID NOT FIX IT THEN THEY REPLACED THE CONTROL STICK AND THE RAIN SENSOR AND THE DEALERSHIP MANAGER KENDAL SAID "THAT'S ALL WE'RE CAN DO!" I BELIEVE THAT THIS IS A SOFTWARE CONTROL OR MECHANICAL PART BREAKDOWN OR LOSS OF COMMUNICATION TO THE WIPER, BUT ALL THE FORD CONSUMER LINE SUGGESTED WAS THAT I COULD GO TO A DIFFERENT DEALERSHIP! THE WIPERS ARE EVEN COMING ON WHEN THERE IS NO RAIN AFTER STARTING THE CAR! THIS IS A DANGEROUS DRIVER SAFETY ISSUE AND FORD IS NOT TAKING THIS SERIOUS BECAUSE I AN BUT ONE PERSON REPORTING THIS. ONE OF THE SERVICE REPS WHEN I WAS IN FOR THE FIRST REPAIR SAID HE HAD SEEN THIS ON AN EXPLORER MODEL.

8-WAY POWER SEAT (DRIVER SIDE) BECAME STUCK IN THE VERY HIGHEST ADJUSTMENT AND WOULD NOT MOVE DOWN. VERY UNCOMFORTABLE TO SIT IN AND DRIVE. ELECTRIC MOTOR MAKES NOISE BUT WILL NOT MOVE SEAT DOWN.

REPETITIVE HEADLIGHT LOW-BEAM BULBS APPEARING TO BE BURNT OUT; MECHANIC SAID THAT THE 'CONNECTOR' IS DISINTEGRATING. THIRD NEW BULB WAS INSTALLED 3 DAYS AGO; SINCE THEN WHEN HEADLIGHTS ARE ON LOW-BEAM, THE HEADLIGHTS COMES ON AND WITHIN MINUTES GOES OUT AND THEN WITHIN MINUTES GOES ON AGAIN; ETC. SO TO HAVE HEADLIGHTS WE NEED TO RUN ON HIGH BEAM. THIS OCCURS AT ALL TIMES WHEN USING HEADLIGHTS WHETHER THE VEHICLE IS STATIONARY OR IN MOTION.

DRIVING SOUTHBOUND RT 55 IN NJ, TRAVELING ON OLDER PAVED ROAD SURFACE WITH SOME DISCONTINUITIES AND RIDGES, FELT A SUDDEN SHOCK IN STEERING WHEEL AND VEHICLE PULLED TO LEFT. SLOWED TO SHOULDER TO EXAMINE TIRE, WHEEL ETC. NO NOTICEABLE PROBLEM. VEHICLE WAS DRIVABLE AND SHORTLY AFTER DEVELOPED A GRINDING NOISE IN THE FRONT END. DETAILED INSPECTION REVEALED A DRIVER SIDE FRONT COIL SPRING FAILURE, COMPLETE SHEAR AT SECOND COIL FROM THE BOTTOM OF THE SPRING. RESPONSE FROM FORD WAS TOUGH LUCK. HAD MY WIFE BEEN DRIVING, THIS WOULD HAVE BEEN A LEGAL ISSUE BY NOW. *TR

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.