2011 Ford Fusion Hybrid Owner Complaints

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

NHTSA ID

11626397

Incident

Nov 20, 2024

Mileage

80,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.

NHTSA ID

11623417

Incident

Nov 4, 2024

Mileage

142,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

NHTSA ID

11609441

Incident

Aug 18, 2024

Mileage

170,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.

NHTSA ID

11599213

Incident

Jul 14, 2023

Mileage

77,625 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 10-15 MPH and depressing the brake pedal several times, the vehicle failed to respond. There was no warning light illuminated. The contact drove in a circle and slammed on the brakes, and the vehicle responded. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure could be related to the ABS module. The mechanic informed the contact that it was a common failure and referred the contact to the dealer for assistance. The vehicle was driven to the dealer and the contact was informed that the ABS warning light was illuminated. The vehicle was diagnosed with internal electronic failure of the ABS module. The dealer informed the contact that the VIN was not included in an unknown recall. The dealer informed the contact that parts were not available for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

NHTSA ID

11587720

Incident

May 2, 2024

Mileage

130,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

NHTSA ID

11558432

Incident

Nov 24, 2023

Mileage

150,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.

NHTSA ID

11494528

Incident

Nov 19, 2022

Mileage

112,891 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

NHTSA ID

11492932

Incident

Nov 9, 2021

Mileage

55,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.

NHTSA ID

11477861

Incident

Aug 5, 2022

Mileage

99,847 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact was informed that the Service Brake warning light illuminated. The vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. The vehicle resumed normal operation after being restarted. An independent mechanic was notified of the failure and informed the contact that he would not be able to diagnose the vehicle until the failure was persistent. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 205,000.

NHTSA ID

11471954

Incident

Jun 30, 2022

Mileage

205,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

NHTSA ID

11450979

Incident

Jan 31, 2022

Mileage

106,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brakes became inoperable. The brake and stabilizer warning lights were illuminated. The LCD screen displayed an electronic braking message. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the ABS control module. The manufacturer was contacted and referred the contact to NHTSA for assistance. The approximate failure mileage was 90,000.

NHTSA ID

11449889

Incident

Jun 1, 2021

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS. THE DRIVER USED THE PARKING BRAKES TO STOP THE VEHICLE. DURING THE FAILURE, THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL KNIGHT FORD LOCATED AT 9607 SOUTH MEMORIAL DR, TULSA, OK 74133, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.

NHTSA ID

11374850

Incident

Nov 6, 2020

Mileage

86,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO ROUSH FORD (LOCATED AT 5575 KEIM CIRCLE, COLUMBUS, OH 43228, 614-888-333) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL STOPPED AT MODELS MANUFACTURED IN 2010. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,710.

NHTSA ID

11291592

Incident

Dec 1, 2019

Mileage

58,710 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.

NHTSA ID

11258306

Incident

Sep 21, 2019

Mileage

68,400 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS MODULE HAD A GLITCH THAT CAUSED THE BRAKES TO FAIL WHILE THE VEHICLE WAS IN MOTION. THE ABS INDICATOR WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE SYSTEM WOULD RESET WHEN THE ENGINE WAS TURNED OFF FOR FIVE MINUTES. THE VEHICLE WAS TAKEN TO FORD CRESTVIEW (4060 S FERDON BLVD, CRESTVIEW, FL 32536, (850) 682-2721) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 99,000.

NHTSA ID

11244355

Incident

Mar 1, 2019

Mileage

99,000 mi

WHILE DRIVING VEH FLASHES "STOP SLOWLY CHECK CHARGING SYSTEM" THEN BEGINS TO SLOW DOWN BY ITSELF OR WONT EVEN MOVE IF YOU ARE ALREADY STOPPED/PARKED. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE BARELY HAVING TIME TO PULL OVER AND STOP OUT OF TRAFFIC BEFORE IT CUTS OFF!!! IT ALSO HAPPENED WHILE WAITING AT A RED LIGHT AND WOULD NOT MOVE HAD TO BE TOWED HOME! THIS IS VERY DANGEROUS ESPECIALLY ON HIGHWAYS AND INTERSTATES THAT MAY NOT HAVE A SHOULDER OR MEDIAN TO PULL OVER AT THAT TIME DUE TO CROSSING A BRIDGE ETC.

NHTSA ID

11234041

Incident

Jul 18, 2019

Mileage

80,000 mi

WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.

NHTSA ID

11232393

Incident

Jul 11, 2019

Mileage

65,000 mi

THE VEHICLE SHOWS AN ERROR ON IGNITION STATING "CHECK ADVANCETRACK" AND THE ABS LIGHT COMES ON. WHEN DRIVING THE VEHICLE IN THIS CONDITION IT HAS MANUAL BRAKES, AND THEY MUST BE PRESSED TO THE FLOOR TO ENGAGE. TURNING OFF THE CAR AND RE-STARTING IT SOMETIMES CLEARS THE ERROR AND I AM ABLE TO DRIVE THE CAR NORMALLY, WITH ABS AND HIGHLY RESPONSIVE BRAKES. FORD DEALERSHIP SAYS IT'S CAUSED BY THE FAILURE OF THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT (HCU), WHICH THEY CLAIM ARE NORMAL WEAR ITEMS NOT CAUSED BY DRIVER AND THE COST OF REPAIR IS $1,800.00.

NHTSA ID

11232386

Incident

Jun 28, 2019

Mileage

65,000 mi

MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.

NHTSA ID

11231854

Incident

Jul 12, 2019

Mileage

108,000 mi

THE BLOWER MOTOR RESISTOR HARNESS HAS TOO MUCH POWER GOING INTO IT CAUSING SEVERAL VEHICLES NOT ONLY MINE TO HAVE A MELTED WIRE AND CONNECTOR REPLACED SEVERAL TIMES AND IT KEEPS OCCURRING DEFINITELY A FIRE HAZARD. IT STARTED AND JANUARY AND IT STILL IS A PROBLEM WITH MY CAR AFTER REPLACING SEVERAL TIMES.

NHTSA ID

11231153

Incident

Jan 16, 2019

Mileage

99,000 mi

WHILE DRIVING ON FREE WAY FROM COLUMBUS TO PITTSBURGH, WRENCH SYMBOL APPEARED ON THE DASH. AFTER A WHILE, CAR LOST ITS TRANSMISSION POWER IN THE MIDDLE OF THE HIGHWAY WITH AN INDICATION OF "STOP SAFELY NOW" ON DASH BOARD WITH BIG RED TRIANGLE SIGNAL.

NHTSA ID

11230148

Incident

Jul 3, 2019

Mileage

160,000 mi

TAKATA RECALL CAMPAIGN NUMBER 19S01. IN RESPONSE TO RECALL-VEHILCE WAS REPAIRED BY HAMMONAHASSET FORD, MADISON, CT. ON THE WAY BACK HOME AFTER PICKING UP THE VEHICLE FROM THE RECALL THE AIR BAG LIGHT ILLUMINATED. ALSO NOTICED THAT GLOVE BOX WAS NOT ALIGNED CORRECTLY AND THE DASHBOARD COMPARTMENT WAS NOT ALIGNED AS WELL. THE DASHBOARD WAS ALSO NOT RE-INSTALLED CORRECTLY .A SECOND APPOINTMENT WAS MADE AND THE SERVICE DEPARTMENT ADVISED THAT THE VEHICLE WAS REPORTING CODE B0028. I WAS ADVISED THAT I NEEDED TO PAY A $200 FEE TO HAVE THE COMPUTE CHECKED TO DETERMINE THE ISSUE. THE DEALER WAS ADVISED THAT THERE WAS NO ISSUE WITH THE AIRBAG LIGHT WHEN THE VEHICLE WAS BROUGHT IN FOR THE RECALL AND THEY DENIED TO CORRECT THE SITUATION CLAIMING THAT THE CODE WAS NOT ASSOCIATED WITH THE AIRBAG RECALL. I RESEARCHED THE CODE AND IT CAME BACK TO A FAULTY PASSENGER AIRBAG OR WIRING ISSUE. A COMPLAINT WAS ALSO FILED WITH FORD WITH NO RETURN RESPONSE. IT APPEARS THAT THIS IS NOT JUST A COINCIDENCE AS THE ERROR CODE IS RELATED TO THE PASSENGER SRS. NOW NO ONE CAN SIT SAFELY IN THE RIGHT FRONT AND RIGHT REAR PASSENGER SIDE OF THE VEHICLE AS THE ENTIRE RIGHT SIDE SRS IS DISABLED. NO RESPONSE FROM DEALER TO DATE AND SECOND CALL MADE TO FORD HEADQUARTERS.

NHTSA ID

11221872

Incident

May 7, 2019

I WAS DRIVING TO WORK AND A WARNING "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" CAME ON AND THE VEHICLE WAS THEN EXTREMELY DIFFICULT TO STEER. I AM GLAD I WAS NOT GOING AROUND A HIGH SPEED CURVE.

NHTSA ID

11219304

Incident

Jun 4, 2019

Mileage

95,608 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING, THE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TAKEN TO WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666, (757) 838-3673) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE POWER STEERING FAILURE. THE VEHICLE WAS DRIVEN HOME WITHOUT BEING DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 128,800.

NHTSA ID

11209442

Incident

May 22, 2019

Mileage

128,800 mi