2011 Ford Fusion Hybrid Engine Problems

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.

NHTSA ID

11623417

Incident

Nov 4, 2024

Mileage

142,000 mi

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

NHTSA ID

11492932

Incident

Nov 9, 2021

Mileage

55,000 mi

WHILE DRIVING AT HIGHWAY SPEEDS THE CAR LOST POWER. AFTER PULLING OVER WAS ONLY ABLE TO GO AT SLOW SPEEDS. NO OR LIMITED THROTTLE RESPONSE.

NHTSA ID

11128455

Incident

Sep 6, 2018

Mileage

111,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

NHTSA ID

11019190

Incident

Aug 16, 2017

Mileage

110,000 mi

VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.

NHTSA ID

11011281

Incident

Jul 27, 2017

Mileage

46,000 mi

WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR

NHTSA ID

10948472

Incident

Jan 21, 2017

Mileage

125,000 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,237. UPDATED 01/31/2017*CT

NHTSA ID

10937063

Incident

Dec 12, 2016

Mileage

29,237 mi

WHEN DECELERATING, MY CAR SOMETIMES "JERKS", ACCOMPANIED BY MULTIPLE WARNING LIGHTS AND--DANGEROUSLY--A TOTAL LOSS OF ENGINE POWER. THE CAR GOES DEAD, IN THE MIDDLE OF THE ROAD, AND HAS TO BE RESTARTED BY REMOVING THE KEY AND REINSERTING IT. THIS COULD CAUSE A COLLISION BOTH FROM BEHIND (BY SOMEONE WHO DOESN'T REALIZE THAT THE CAR HAS JUST "DIED"--ESPECIALLY AT NIGHT), AS WELL AS THE "JERK" POTENTIALLY CAUSING ME TO COLLIDE WITH SOMEONE IN FRONT. MY DEALERSHIP TOLD ME THAT FORD HAD "PUT OUT A BULLETIN" REGARDING THIS ISSUE, WHICH CALLED FOR THE INSTALLATION OF A NEW WIRING HARNESS. AND YET--INEXPLICABLY GIVEN THAT THIS IS A SAFETY HAZARD--THIS APPARENTLY "KNOWN" ISSUE IS NOT TREATED AS A RECALL, WITH ME BEING CHARGED MORE THAN $500 FOR PARTS AND LABOR. I'VE SEEN NUMEROUS REPORTS OF PEOPLE WITH THE SAME ISSUE, MANY WITH LESS MILEAGE THAN MYSELF (97,000), SO I'M SHOCKED THAT A RECALL HASN'T HAPPENED, ESPECIALLY GIVEN THE DANGER THAT THIS ISSUE POSES TO THE CAR'S OCCUPANTS AND THOSE NEARBY.

NHTSA ID

10811127

Incident

Dec 12, 2015

Mileage

97,400 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COOLING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

NHTSA ID

10790616

Incident

Aug 10, 2015

Mileage

51,000 mi

WHILE DRIVING FROM LOS ANGELES TO PHOENIX IN THE SUMMER, THE CAR SUDDENLY FLASHED A RED WARNING LIGHT, AND SHUT THE ENGINE OFF WITH THE CAR MOVING AT FREEWAY SPEED. AFTER PULLING TO THE SIDE OF THE ROAD, AND TURNING THE ENGINE OFF AND ON AGAIN, THE CAR GAVE NO INDICATION THAT SOMETHING HAD HAPPENED. IT SHUT OFF AGAIN TEN MILES LATER, AND AGAIN, AND AGAIN. I TURNED AROUND AND BROUGHT THE CAR HOME AND TOOK IT TO A DEALER. THEY REPLACED THE HYBRID COMPUTER, BUT IT DID THE SAME THING AGAIN DRIVING TO LAS VEGAS A FEW MONTHS LATER. THE DEALER CLEANED THE THROTTLE BODY, AND SAID EVERYTHING WAS GOOD. IT HAS SINCE DONE IT AGAIN AND AGAIN, SOMETIMES JUST MERGING ONTO THE FREEWAY NEAR MY HOME. REPEATEDLY, THE CAR HAS LOST POWER - USUALLY ON THE FREEWAY, AND OFTEN WITH MY FAMILY IN THE CAR. I TRY NOT TO LET MY WIFE DRIVE IT AT THIS POINT, BECAUSE I'M WORRIED THAT SHE'LL EITHER GET STRANDED WITH THE KIDS, OR GET HIT BY SOMEONE WHEN THE CAR SHUTS OFF ON THE FREEWAY. WE NO LONGER DRIVE IT SIGNIFICANT DISTANCES.

NHTSA ID

10761432

Incident

Jul 24, 2015

NORMAL DRIVING IN 55 MPH ZONE CAR SUDDENLY WOULD NOT ACCELERATE PAST 40 MPH. NOTICED WRENCH LIGHT ILLUMINATED. TURNED CAR AROUND AND PROCEEDED TOWARD HOME. ENGINE REVVED AT STOPPING BUT COULD NOT GET OUT OF WAY OF FAST TRAFFIC. ALMOST HIT IN REAR SEVERAL TIMES. FLASHER EMERGENCY LIGHTS NECESSARY. GOOGLED ISSUE TO SEE THAT IT IS A DEFECT AND NHTSA HAS DECIDED TO LET FORD HANDLE RESOLUTION. FOX IN CHARGE OF THE HEN HOUSE AGAIN. THANKS AGAIN TO ANOTHER GOVERNMENT CONSUMER PROTECTION AGENCY THAT WILL NOT PROTECT US. CALLED FORD CORPORATE CUSTOMER SERVICE AND OF COURSE MY VEHICLE IS NOT PART OF THE FORD "CUSTOMER SATISFACTION" REPAIR. WHY AM I NOT SURPRISED? *TR

NHTSA ID

10658586

Incident

Nov 16, 2014

Mileage

73,220 mi

THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR

NHTSA ID

10627988

Incident

Aug 24, 2014

Mileage

19,279 mi