2013 Ford Fusion Hybrid Fuel system Problems

The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of the road, exited the vehicle, and took her sons out of the vehicle. The contact stated that the entire vehicle then caught on fire. The contact stated that the driver's side of the vehicle was more burned than the rest of the vehicle. The fire was extinguished by the Fire Department, who informed the contact's granddaughter that the fire might have originated from the trunk of the vehicle. It was unknown whether a Police report or a Fire Department report was filed. The contact stated that the vehicle was towed and could be totaled. The driver's mother transported the driver and her sons to the emergency room due to smoke inhalation. It was unknown whether injuries were sustained. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

NHTSA ID

11664680

Incident

Jun 3, 2025

WHEN HAVING THE CAR SERVICED, I WAS ASKED IF I WAS AWARE OF THE SMELL OF GAS AND THE VISUAL LEAK. I WAS NOT, AS MY NOSE WAS DAMAGED AND I HAVE NO SENSE OF SMELL. ONLINE, FORD RECALL NOTICE 13S04 DESCRIBES MY PROBLEM. I CALLED FORD CUSTOMER CARE ONLY TO BE ADVISED MY VEHICLE IS NOT SUBJECT TO THE RECALL. I HAVE BEEN DIRECTED TO GO TO A FORD DEALER TO AS ABOUT AN EXAMINATION OF THE CAR.

NHTSA ID

11083931

Incident

Apr 7, 2018

Mileage

87,650 mi

MY VEHICLE - FROM A STOPPED POSITION - ACCELERATED ON ITS OWN TO 40 MPH (RATHER QUICKLY). HOWEVER, THE GAS PEDAL WAS NOT ENGAGING (IE. DEPRESSING). THIS OCCURRED AT LUNCHTIME ON 17-JUN-2016. ALL TROUBLE LIGHTS ON THE DASH LIT-UP. THE BEHAVIOR CONTINUED UNTIL I SHUT THE VEHICLE OFF AT THE DEALER (ELDER FORD IN TROY, MI). I WAS UNABLE TO ENGAGE THE THROTTLE AT ALL; IT WAS ESSENTIALLY 'DEAD', EVEN THOUGH MY VEHICLE WAS ACCELERATING TO 40 MPH AND MAINTAINING THAT SPEED. BRAKING RESPONSE WAS DILUTED BECAUSE THE CAR WAS SELF-PROPELLING (IMAGINE TRYING TO BRAKE WHILE ALSO APPLYING GAS). I TOOK IT TO THE DEALER IMMEDIATELY AND SHOWED THEM THE VIDEOS THAT I TOOK. I ALSO SENT THE VIDEOS TO THEM. I HAVE BEEN TOLD TODAY THAT THEY WILL BE GIVING THE VEHICLE BACK WITHOUT ANY REPAIRS BECAUSE THEY COULD NOT REPLICATE THE PROBLEM. I HAVE THE VIDEOS IN MY POSSESSION, SHOULD NHTSA LIKE TO SEE THEM. I HAVE HAD SEVERAL ISSUES OVER THE LAST 1.5 YEARS THAT I HAVE OWNED THE VEHICLE. I CAN SEND REPAIR RECORDS. ....UPDATED 12/05/16 *BF UPDATED 6/18/18*JB

NHTSA ID

10876057

Incident

Jun 17, 2016

Mileage

37,000 mi

WHEN EVER I STOP FOR GAS THE CAR HAS TROUBLE STARTING.IT ALSO STOPPED RUNNING AT A RED LIGHT. AFTER A FEW MINUTES IT TURNED OVER. CAR MAKES A STRANGE NOISE WHEN DOING 40 MPH OR MORE.I DON'T FEEL ANYTHING DIFFERENT. BUT IT MAKES A LOUD NOISE EVERY COUPLE SECONDS.

NHTSA ID

10864820

Incident

May 1, 2016

WHILE DRIVING ON THE FREEWAY FEB 2 2016, THE FORD FUSION HYBRID 2013 MODEL, SUDDENLY LOST ITS ABILITY TO DELIVER POWER AND PROPULSION. LOSS OF POWER TO THE VEHICLE RESULTED IN LOSS OF LIGHT TO THE CONSOLE AND TO THE CAR'S PROPULSION SYSTEM SLOWING IT FROM FREEWAY SPEEDS OF 65 MPH TO WHAT SEEMS LIKE 5 MPH OR LESS, IN THE THE EVENING RUSH HOUR TRAFFIC.ALL ATTEMPTS AT APPLYING THE GAS PEDAL HAD FAILED TO ACCELERATE THE VEHICLE, AS THERE WAS NO RESPONSE FROM THE POWER PROPULSION SYSTEM. I WAS ABLE TO CRUISE ON MOMENTUM TO A SOFT SHOULDER. THE CAR WAS TOWED OFF THE BRIDGE AND LATER TOWED TO A FORD DEALERSHIP. NO CAUSE WAS FOUND BY THE FORD TECHNICIANS AND FORD REGIONAL CUSTOMER RELATIONS SAID MY CAUSE COULD NOT BE HELPED IF THEY COULD NOT REPRODUCE THE PROBLEM, THUS I AM STUCK WITH A POTENTIAL CATASTROPHIC FAILURE THAT CAN HAPPEN AT ANYTIME DURING FREEWAY COMMUTE. THIS IS A POTENTIAL DANGER TO THE PUBLIC SAFETY AND FORD IS UNWILLING TO MITIGATE OR ADDRESS SUCH A SERIOUS LIFE THREATENING PROBLEM.

NHTSA ID

10825903

Incident

Feb 2, 2016

Mileage

21,448 mi

WHILE DRIVING DOWN THE HIGHWAY AT 45 MPH THE CARS BESIDE US BEGAN HONKING AND FLASHING LIGHTS AT US. WE BEGAN TO SLOW FOR A TRAFFIC LIGHT AND SMOKE BEGAN TO POUR OUR FROM UNDERNEATH THE CAR. THE ENGINE WARNING LIGHT CAME ON AND WE PULLED LEFT INTO THE TURN LANE TO STOP. WE THEN TURNED ON THE FLASHERS AND TURNED OFF THE CAR AND EXITED TO THE MEDIAN. WE CALLED 911 AND LUCKILY, THERE WAS AN ACCIDENT GOING THE OTHER DIRECTION WITH FIRE AND POLICE ARRIVING AT THAT ACCIDENT. UPON SEEING OUR SITUATION, THE ORANGE CITY, FL FIRE MARSHALL CAME ACROSS THE STREET TO HELP US AND SENT THE FIRE TRUCK TO US. THEY POPPED THE HOOD AND TRUNK AND TRIED TO PUT OUT THE FIRE. AFTER A FEW MINUTES OF TRYING TO PUT OUT THE FIRE, THEY PULLED THE HYBRID BATTERY LINE. THE INCIDENT # IS [XXX]. OUR CAR WAS TOWED OFF AND TOTALED BY USAA. THEY HAVE THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10629821

Incident

Aug 20, 2014

Mileage

24,200 mi

WHILE DRIVING IN MODERATE AFTERNOON TRAFFIC, WITHOUT WARNING THE ACCELERATOR PEDAL BECAME UNRESPONSIVE. A WARNING CHIME SOUNDED AND A "STOP SAFELY NOW" MESSAGE APPEARED ON THE RIGHT SIDE OF THE INSTRUMENT CLUSTER; THE VEHICLE EFFECTIVELY STALLED. AFTER PULLING ONTO THE SHOULDER, THE VEHICLE WAS COMPLETELY TURNED OFF AND RESTARTED. THE TRIP CONTINUED WITHOUT INCIDENT. SINCE THEN THE VEHICLE HAS RANDOMLY STALLED, WITHOUT WARNING SIX ADDITIONAL TIMES IN VARIOUS LOCATIONS AT VARIOUS SPEEDS. THE VEHICLE DID NOT RESTART AFTER THE LAST STALL AND HAD TO BE TOWED IN FOR SERVICE. IT HAS BEEN IN FOR REPAIRS RELATED TO THIS ISSUE ON THREE OCCASIONS OVER THE COURSE OF 4 MONTHS FOR A TOTAL OF 29 DAYS. ON ONE OCCASION, WHILE IN FOR SERVICE, THE DEALER INFORMED THE OWNER THAT THE VEHICLE ALSO STALLED WHILE BEING ROAD TESTED AND HAD TO BE TOWED BACK. THE DEALER HAS UPDATED VARIOUS SOFTWARE MODULES AND REPLACED A GATEWAY MODULE, HIGH VOLTAGE CABLE AND BATTERY CONTROLLER. THE VEHICLE IS CURRENTLY LESS THAN 11 MONTHS OLD WITH 6850 MILES. THIS HAS BEEN A SERIOUS AND PERSISTENT SAFETY ISSUE. FORD HAS DECLINED A REQUESTED VEHICLE EXCHANGE. AS A RESULT, THIS POTENTIALLY UNSAFE CAR IS CURRENTLY BACK ON THE ROAD WITH AN OWNER THAT NO LONGER HAS ANY CONFIDENCE IN IT AND FRIENDS AND FAMILY THAT RECOIL AT THE THOUGHT OF BEING DRIVEN IN IT. *TR

NHTSA ID

10552491

Incident

Jul 11, 2013

Mileage

4,600 mi

AFTER LEAVING WORK AND DRIVING FOR APPROXIMATELY 5 MINUTES, THE CAR EXPERIENCED THE FAILURE. IT WAS SUNNY OUTSIDE AND WARM. THE CLIMATE CONTROL SYSTEM WAS NOT IN USE. WHILE DRIVING IN EV MODE, THE CAR DROPPED ITS SPEED FROM 25 MPG TO 2MPH. I WAS IN TRAFFIC AND HAD TO DRIVE 2 BLOCKS UNTIL I COULD PULL OVER. THE CAR DISPLAY FLASHED ELECTRICAL SYSTEM FAILURE. THE CAR DISPLAY AND ALL INTERIOR LIGHTED WENT DARK. THE CAR DID NOT SWITCH TO THE GAS ENGINE AND THE GAS ENGINE DID NOT TURN ON. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND 50 ERROR CODES ON THE CAR. A FEW DAYS AFTER RECEIVING THE CAR BACK FROM THE DEALER, I WAS DRIVING IN EV MODE IN A PARKING LOT. WHILE DRIVING THE CAR BUCKED AND SWITCHED INTO GAS ENGINE MODE. THE DISPLAY LIGHT ON THE INSTRUMENT CLUSTER TURNED YELLOW AND THE CAR TOOK ITSELF OUT OF EV MODE. *JS

NHTSA ID

10545197

Incident

May 14, 2013

Mileage

1,000 mi

"CHECK FUEL FILL PORT" LIGHT KEEPS COMING ON. I HIT "OK" AND THEN IT GOES OFF. HOWEVER, THIS TIME THE CHECK ENGINE LIGHT CAME ON WITH IT, SO I TOOK IT IN TO THE DEALER. THEY SIMPLY RESET THE CODE, AND TOLD ME THAT GAS PUMP NOZZLES "ARE SOMETIMES DIRTY" AND CAN TRIP THE SENSOR. ONE WEEK LATER, THE LIGHT IS ON AGAIN AND I WILL TAKE IT INTO THE SHOP THIS WEEK. WORRY THERE COULD BE A GAS LEAK, AS AFTER I FILL THE TANK COMPLETELY, THE GAUGE SINKS TO 3/4 OF A TANK IN ABOUT 5 MILES. *TR

NHTSA ID

10520873

Incident

Jun 15, 2013

Mileage

3,500 mi