2014 Ford Fusion Hybrid Steering Problems

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “Please pull over for Safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,000.

NHTSA ID

11647673

Incident

Feb 8, 2025

Mileage

96,000 mi

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving approximately 70 MPH, the vehicle jerked sharply to the right while the power steering assist warning light and other unknown warning lights illuminated. The contact mentioned that the power steering failed to function as needed. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

NHTSA ID

11463823

Incident

May 5, 2022

Mileage

140,000 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. THE CONTACT STATED THAT AS SHE WAS PULLING OUT OF A BANK PARKING, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL CEASED. THE VEHICLE WAS TAKEN TO STUTEVILLE FORD OF ATOKA, LLC (1601 S MISSISSIPPI AVE, ATOKA, OK 74525), AND WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT HER HUSBAND WAS ABLE TO MOVE THE STEERING WHEEL AND DROVE THE VEHICLE TO HER RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.*DT*JB

NHTSA ID

11348657

Incident

Jun 5, 2020

Mileage

90,000 mi

I WAS NOT INFORMED BY THE MANUFACTURER ABOUT THIS RECALL OR WHEN AND HOW TO GET IT REPAIRED. I HAD TO FIND OUT ONLINE MYSELF WHEN I WAS SEARCHING MY VIN.

NHTSA ID

11196171

Incident

Mar 12, 2018

I HAD TO HAVE MY 2014 FORD FUSION REPAIRED ON 11/14/17 DUE TO THE STEERING WHEEL COMING LOOSE. I GOT INTO MY CAR TO DRIVE HOME ON 11/13/17 AND NOTICED THAT THE STEERING WHEEL JIGGLED. I DROVE 60 MILES HOME. I TOOK IT TO OUR MECHANIC THE NEXT DAY AND HE SAID THAT IT WAS BARELY HANGING ON.

NHTSA ID

11046213

Incident

Nov 13, 2017

Mileage

76,196 mi

STEERING WHEEL SUDDENLY BECAME LOOSE WHILE DRIVING DOWN LOCAL STREET. WAS DRIVING AT 20 MILES PER HOUR. THE MORE I DROVE, THE LOOSER STEERING WHEEL BECAME. WAS ABLE TO RETURN TO MY HOME. WILL TAKE TO DEALERSHIP FOR EVALUATION. *BF UPDATED 8/6/18*JB

NHTSA ID

11045369

Incident

Nov 11, 2017

Mileage

58,000 mi

WHILE DRIVING ON THE HIGHWAY STEERING WHEEL BECAME VERY LOOSE. I WAS FEARFUL IT WAS GOING TO COME OFF IN MY HANDS. I TOOK IT FORD AND THEY FIXED IT. THE CHARGED ME. IT LOOKS LIKE THIS IS BECOMING A COMMON PROBLEM WITH THIS YEAR FUSION AND NOT ISOLATED TO ME AS I WAS TOLD BY FORD.I HAVE A VIDEO OF THE STEERING WHEEL PROBLEM BUT IT IS NOT IN A FORMAT THIS SITE ACCEPTS.

NHTSA ID

11040510

Incident

Mar 17, 2017

Mileage

50,000 mi

I WENT OUT TO START MY VEHICLE AND GOT WARNING LIGHTS, STEERING ASSIST NEEDS ATTENTION, HILL START ASSIST NEEDS ATTENTION. SERVICE VEHICLE. I HAD NO POWER STEERING AT THIS POINT AND HAD TO TOW THE VEHICLE TO THE DEALER. JUST OUT OF WARRANTY AT 37K MILES. THE STEERING GEAR HAD TO BE REPLACED. THIS SOUNDS VERY SIMILAR TO WHAT HAS BEEN HAPPENING IN THE FORD FUSION MODELS WHICH HAD A RECALL, BUT NO RECALL ON THE HYBRIDS! I'M THANKFUL IT HAPPENED IN MY DRIVEWAY AND NOT ON THE HIGHWAY.

NHTSA ID

10983014

Incident

Apr 30, 2017

Mileage

37,452 mi

I WAS COMING HOME FROM WORK AND I GET AN ERROR MESSAGE THAT SAID "STOP SAFELY NOW". ALL OF A SUDDEN MY LIGHTS FLASHED AND MY CAR CUT OFF. MY CAR HASN'T RAN YET. I AM IN THE PROCESS OF GETTING IT TOWED TO THE DEALERSHIP. FORD, WHEN I CALLED THEN TOLD ME THAT IT WASN'T UNDER A RECALL AND I WOULD HAVE TO PAY OUT OF POCKET FOR EVERYTHING.

NHTSA ID

10945942

Incident

Jan 16, 2017

RACK AND PINION ELECTRONIC POWER ASSISTED STEERING (EPAS) FAILURE. MY VEHICLE EPAS SYSTEM MALFUNCTIONED. I TOOK THE VEHICLE TO APPLE FORD IN COLUMBIA MD FOR RESOLUTION AND HAD TO PAY $1900.00 + FOR A PART THAT IN MY OPINION AND BASED OFF PREVIOUS RECALLS IS A FORD MANUFACTURING PROBLEM. THE ISSUES OCCURRED WHEN THE VEHICLE WAS MOVING. ALL THE DASH LIGHTS FLASH WITH NO CLEAR INDICATION ON WHAT THE ACTUAL PROBLEM WAS. WE TOOK THE VEHICLE IN FOR SERVICE AND HAD TO LEAVE THE VEHICLE THERE BECAUSE WE WERE TOLD IT WAS UNSAFE TO DRIVE. *TR

NHTSA ID

10919245

Incident

Oct 26, 2016

WHILE DRIVING ON THE HIGHWAY, THE POWER STEERING FAILED. WITH DIFFICULTY, I WAS ABLE TO GET THE VEHICLE HOME. IT WAS ESPECIALLY DIFFICULT TO TURN THE VEHICLE AT LOWER SPEEDS AFTER I LEFT THE FREEWAY. THE NEXT DAY, I TURNED ON THE CAR AND THE STEERING WAS WORKING AGAIN. FOR A COUPLE MILES, THEN THE POWER STEERING LOSS RESUMED. I CAREFULLY DROVE IT TO THE DEALERSHIP ON MONDAY, WHERE IT REMAINS.

NHTSA ID

10763372

Incident

Sep 5, 2015

Mileage

22,500 mi

VEHICLE BREAKS STOPPED WORKING AND WENT STRAIGHT TO THE FLOOR. ALSO LOSS OF STEERING. SINCE BOTH THE BRAKES AND STEERING ARE ELECTRONIC I BELIEVE THERE WAS A ELECTRONIC FAILER IN THE CAR.

NHTSA ID

10744992

Incident

Jul 21, 2015

Mileage

33,000 mi

ON AT LEAST 3 OCCASIONS WHEN TURNING LEFT USUALLY A HARD LEFT TURN AND USUALLY WHEN I PARK THE POWER STEERING GOES OUT AND THE DASH LIGHTS UP. IT HAS BEEN TO THE DEALER 3 TIMES AND THEY CANNOT FIND A PROBLEM BUT IF THE STEERING GOES OUT ON A TURN AT A HIGHER SPEED IT COULD CAUSE AN ACCIDENT. THE DEALER SAID WHEN THE PROBLEM HAPPENS AGAIN TO DRIVE STRAIGHT TO THE DEALERSHIP AND DON'T TURN OFF THE CAR AND THAT ONLY WORKS IF THEY ARE OPEN. I AM CONCERNED!!! *TR

NHTSA ID

10667151

Incident

Sep 18, 2014

Mileage

6,100 mi

PULLING INTO A PARKING LOT WARNING LIGHT CAME ON THAT SAID STEERING FAULT - SERVICE NOW. I WENT INTO MY APPOINTMENT CAME OUT STARTED THAT CAR TO GO TO THE FORD DEALER WHICH WAS APPROXIMATELY 15 MILES AWAY AND WHEN I STARTED TO BACK OUT OF MY PARKING SPACE - WARNING LIGHT SAYING "STEERING FAILURE-PULL OVER SAFELY ALONG WITH ALARMS AND THE TRACTION CONTROL LIGHT WERE FLASHING IN WARNING AND I HAD ZERO STEERING CAPABILITY. HAD TO CALL ROAD SIDE ASSISTANCE. IT WAS LESS THAN 50 FEET THAT I HAD DRIVEN FROM THE FIRST WARNING LIGHT. IN MY OPINION IF I HAD BEEN ON THE INTERSTATE OR DRIVING IN INCLEMENT WEATHER THE WARNING LIGHT DID NOT GIVE ENOUGH WARNING TO SAFELY ALLOW ME TO GET MYSELF AND MY CAR OUT OF DANGER. *TR

NHTSA ID

10577308

Incident

Apr 1, 2014

Mileage

4,276 mi