2002 Ford Mustang Problems

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WHILE IDLING MY CAR SUDDENLY HAD CYLINDER #3 MISFIRE AND THE SPARK PLUG BLOW OUT OF THE CYLINDER HEAD.

TEN MINUTES PRIOR TO AIR BAGS DEPLOYING I COMPLAINED TO MY TWO PASSENGERS THAT MY EYES WERE BURNING. I WAS STOPPED IN TRAFFIC, WITH MY FOOT ON BRAKE IN CENTER LANE IN CITY TRAFFIC, WHEN I HEAR A LOUD BANG AND INSTANTLY BOTH AIRBAGS ON DRIVER AND PASSENGER SIDE DEPLOYED. THE NOISE AND FORCE STARTLED ME TAKING MY FOOT OF BRAKE AND ROLLING FORWARD. THE AIR BAGS BLEW BOTH MY PASSENGER AND MY GLASSES INTO THE BACK SEAT OF CAR. THE PASSENGER BAG WAS SMOKING BADLY AND I QUICKLY PUT DOWN BOTH WINDOWS AND I PULLED OFF STREET INTO SHOPPING CENTER PARKING LOT. THE CAR IN FRONT OF ME WHOM I ROLLED INTO PULLED OVER AS WELL. WE CHECKED BOTH THE FRONT OF MY CAR AND REAR BUMPER OF HER CAR AND BECAUSE NO VISIBLE DAMAGE. I TOOK A PICTURE OF HER BUMPER AND LICENSE PLATE TO SHOW NO DAMAGE. MY PASSENGER IN FRONT SEAT WAS BRUISED FROM AIRBAG AS FOR MYSELF AND THE OTHER PASSENGER WE WERE SHAKEN BY THE EXPERIENCE.

WHILE MY DAUGHTER WAS DRIVING ON A IN TOWN ROAD SHE CAME UPON CONSTRUCTION, ALL TRAFFIC WAS STOPPED BECAUSE THE 2 LANES WERE DOWN TO 1. AS SHE WAS WAITING FOR TRAFFIC TO START MOVING HER BOOT GOT CAUGHT UNDER SEAT LEVER (THIGH HIGH BOOTS FLAP GOT CAUGHT) AND IT MADE HER FOOT SLIP FROM BRAKE, SHE THEN BUMPED INTO THE VAN IN FRONT OF HER, LESS THEN 5MPH AND BOTH WHICH THERE WAS NO PASSENGER OR ANYTHING ON HER SEAT AIRBAGS DEPLOYED DESTROYING HER COLUME. ABSOLUTELY NO FRONT END DAMAGE, NO DAMAGE TO OTHER VEHICLE, CAR STILL RUNS AND SEATBELTS STILL WORK. HAVING IT CHECKED FOR MALFUNCTIONS.

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FIRST INCIDENT: I WAS APPROACHING MY MAIL BOX TO STOP AND GET MY MAIL OUT, WHILE BRAKING INSTEAD OF STOPPING THE CAR ACCELERATED AND WENT RIGHT PAST MY MAILBOX. I DROVE INTO MY STONE DRIVEWAY, THE CAR CONTINUED TO ACCELERATE RAPIDLY EVEN THOUGH I HAD STOPPED, THE TIRES WERE SPINNING SO FAST THEY MAD RUTS IN MY DRIVEWAY. EVEN SITTING THERE IN PARK, THE RPM NEEDLE WAS RACING UPWARD. NO CHECK ENGINE LIGHTS GO ON. I TURNED THE CAR OFF. NEXT DAY I WENT OUT, AND CAR WAS STILL ACCELERATING WITHOUT ME STEPPING ON THE GAS. SCARED TO DRIVE IT, I HAD IT TOWED TO A SERVICE CENTER. THEY HAD IT FOR A WEEK AND A HALF, NEVER HAPPENED FOR THEM, AND SAID UNLESS IT HAPPENS WHILE THEY HAVE IT, COULD NOT DETERMINE THE CAUSE. (ALTHOUGH THEY DID MENTION A FEW POSSIBILITIES: THROTTLE POSITION SENSOR, LEAKAGE, COMPUTER) AS I WAS TAKING MY CAR TO A FORD DEALERSHIP ON 8/9/13 FOR OTHER SERVICE, I EXPLAINED WHAT HAPPENED AND THEY SAID ALSO UNLESS THE CAR DID IT WHILE IT WAS THERE THEY WOULD NOT BE ABLE TO CHECK IT OUT. SECOND INCIDENT: WHILE DRIVING ON A HIGHWAY, PROBABLY ABOUT 55-60 MPH, THE CAR ON ITS OWN SPED UP, THE RPM NEED SEEMED STUCK AT 3, EVEN THOUGH I WAS BREAKING THE CAR WASN'T SLOWING DOWN; AND JUST LIKE THAT, PROBABLY IN 30 SECONDS, IT RECOVERED AND RAN FINE. I WROTE A LETTER ON 9/6/13 TO FORD MOTOR CO EXPLAINING WHAT IS HAPPENING AND ASKING FOR THEIR HELP IN IDENTIFYING A SOLUTION. I RECEIVED A LETTER BACK FROM FORD MOTOR CO DATED 9/16/13, THEY OFFER NO ASSISTANCE AT ALL. *JS

THERE WAS A VEHICLE IN FRONT OF ME. BOTH VEHICLES WERE TRAVELING AT THE SAME SPEED. THE CAR IN FRONT OF ME ANCHORED THE BRAKES. I WAS 3 CAR LENGTH BEHIND. TH ABS FAILED AND DID NOT ALLOW THE BRAKES TO RESUME. WE HIT THE BACK END OF THE CAR IN FRONT AT 35MPH. THE PASSENGER SEATBELT BROKE ENDING MY FIANCE HEAD INTO THE WINDSHIELD. THE AIRBAGS DID NOT DEPLOY CAR WAS TOTALED AND THE TOYOTA DID NOT HAVE A SCRATCH: MYSELF AND MY GIRL ARE BOTH INJURED. I PURCHASED THIS CAR 5/14. I BELIEVE THERE MAY NOT BE AIRBAGS AND I ALSO THINK THIS CAR ESCAPED HAVING TO HAVE A SALVAGE TITLE. WE ARE UPSET TO SAY THE LEAST. AS IT IS ONE THING BUT TO PUT A CONSUMERS LIFE AT RISK IS ANOTHER. THIS IS THE SECOND CAR FROM THIS DEALER SINCE MARCH 2014 THAT WE HAD BEEN GIVEN A DEATH TRAP. *TR

THE PASSENGER SEAT BELT DOES NOT COME OUT OR RETRACT. IT STUCK IN A HALF WAY OUT POSITION. IT CANNOT BE USED. IT HAS BEEN REPLACE TWICE ONLY TO GO BACK THE EXACT SAME WAY AND IS NOT SAFE TO USE. THE COST IS OVER $400.00 TO FIX IF YOU FIND THE PART. *TR

On or about 01/28/2023 I purchased a 2002 Ford Mustang GT for a N.J. used car dealer. I was assured by the sales person that the Mustang had been thoroughly inspected and there were no mechanical problems whatsoever. Upon delivery of the Mustang, that had only 68,886 miles, I took the Mustang for a required Virginia Safety Inspection and learned that the front brakes were completely worn out and must be replaced. I had a complete front brake job done, to include: new brake pads, rotors, calipers and hoses. The front brake job cost $637.17. Mula Auto Group 117 E Main St Somerville, NJ 08876 mulaautogroup.com (908) 231-1777 - Main (908) 231-1799 - Fax On Mon, Mar 13, 2023 at 5:19 PM [XXX] wrote: Dear sir: On or about 01/28/2023, I purchased a 2002 Mustang GT from Mulaj Auto. Before I purchased the car from [XXX], he told me there were no mechanical problems whatsoever and the car had been inspected. It took almost three weeks for me to get the Mustang transported from New Jersey to Virginia. After the Mustang arrived on February 13, 2023, I was away for two weeks and did not drive the car until early March. I recently had a Virginia state safety inspection done and the Mustang barely passed inspection because of the badly worn front brakes. Both pads were worn to minimum limits, both rotors were badly grooved and the left caliper was seized. I just had the front brake work done today, for a total of $637.17. Invoice #[XXX] is attached. If I had been told the Mustang needed front brakes, I would not have bought the car. There is no doubt that Mulaj Auto should have advised me of the bad front brakes. Because Mulaj Auto failed to do so, I think you'll agree that Mulaj Auto should compensate me for the front brake job. Your assistance with this matter would be greatly appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND, AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

HEADLIGHT

MY WIFE WAS PULLING IN TO THE DRIVE WAY ON HER WAY FROM DOING SOME ERRANDS A DRIVE OF LESS THAN 5 MILES AND ITS A RURAL ROAD WHERE YOU CANT DRIVE MORE THAN 30 MILES AN HOUR WHEN SHE SMELT LIKE SOMETHING WAS BURNING. SHE CHECKED THE GAUGES AND EVERYTHING SEEMED FINE AND THEN SAW SMOKE COMING OFF THE HOOD. SHE ONLY HAD TIME TO PARK THE CAR AND GET OFF AS THE WHOLE ENGINE BAY GOT ENGULFED IN FLAMES.THE FIRE FIGHTERS ARRIVED AND WERE ABLE TO CONTROL THE FIRE FROM SPREADING BUT THE FRONT HALF OF THE CAR WAS TOTALLY DESTROYED. *TR

THE FUEL PUMP IN MY 2002 3.8L MUSTANG STOPPED WORKING. WHEN I LOWERED THE GAS TANK TO REPLACE IT, I FOUND THAT THE PLASTIC PART THE FUEL PUMP/SENDING UNIT SETS DOWN INTO IS OFFSET FROM THE HOLE AND THE FUEL PUMP/SENDING UNIT CAN NOT BE REMOVED WITHOUT BREAKING THE PART THAT IT SETS DOWN INTO. SO NOT ONLY DO I HAVE TO REPLACE THE PUMP, I HAVE TO BUY AN ENTIRE GAS TANK SINCE THAT PART COMES PRE-INSTALLED

WHILE IDLING MY CAR SUDDENLY HAD CYLINDER #3 MISFIRE AND THE SPARK PLUG BLOW OUT OF THE CYLINDER HEAD.

WHILE IDLING MY CAR SUDDENLY HAD CYLINDER #3 MISFIRE AND THE SPARK PLUG BLOW OUT OF THE CYLINDER HEAD.

ON MARCH 21, 2007, MY MUSTANG CAUGHT FIRE IN THE DRIVEWAY OF MY MOTHER'S HOME IN NEW BRIGHTEN, PA 15066 WHERE I THEN LIVED. IT WAS PARKED AT ABOUT 7PM AFTER DRIVING INTO NEW BRIGHTEN AND BACK, ABOUT 5 MILES EACH WAY. AT ABOUT 2AM THAT NIGHT WE WERE AWAKENED BY THE CAR HORN AND THE GLOW OF THE CAR ENGULFED IN FLAMES. A FIRE INSPECTION RESULT WAS UNDETERMINED. *TR

LESS THEN 2WEEKS AFTER PURCHASE A CHUNK OF THE TREAD CAME OFF THE TIRE . THE TIRE DID NOT GO FLAT BUT MAINTAINED 35 PSI. *TR

TL* THE CONTACT OWNS A 2002 FORD MUSTANG WITH FEDERAL SUPER STEELE TIRES, LINE SIZE 245/45 R17. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR PASSENGER SIDE TIRES SPLIT ALONG THE SIDEWALL. WITHIN 4,000 MILES THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES. THE MANUFACTURER REPLACED THE TIRES EVERY TIME THE FAILURE OCCURRED YET THE CONTACT STATED THAT THE TIRES WERE REPLACED WITH DEFECTIVE TIRES. THE CONTACT WAS CONCERNED BECAUSE THE TIRES FAILED AT LESS THEN 20,000 MILES. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 64,000.

WAS PULLED OVER BY POLICE WHEN ACCELERATOR STUCK, HE THOUGHT I WAS LYING SO I CONTACTED D.A. AND TICKET REDUCED TO BAD MUFFLER....RIGHT! TOOK AUTO TO DEALERSHIP AND WERE UNABLE TO DUPLICATE PROBLEM. CAR ALSO SHAKES BADLY AT SPEEDS ABOVE 45MPH, ALL THE TIME. PRIVATE GARAGE STATED PROBLEM NOT WITH SUSPENSION. *TR

TRANSMISSION WILL DRAG ON DECELERATION AND THEN FREEWHEEL. EXAMPLE: GOING 60 MPH, TAKING FOOT OFF ACCELERATOR THE CAR WILL FREEWHEEL UNTIL IT HITS 50 MPH, THE TRANSMISSION THEN ENGAGES, LIKE THE BRAKES WERE PUT ON LIGHTLY, AT 40 MPH THE TRANSMISSION DISENGAGES AND THE CAR THAN FREEWHEELS AGAIN. A VIBRATION IS FELT IN THE DRIVERS SEAT WHEN THE TRANSMISSION ENGAGES( AT 50 MPH ) AND IS MORE PRONOUNCED AT HIGHER SPEEDS. THIS HAS BEEN A CONTINUOUS ACTION SINCE THE CAR WAS PURCHASED. I HAVE HAD IT TO THE DEALER 3 OR 4 TIMES AND I AM TOLD THERE IS NOTHING WRONG, THAT IS HOW THE TRANSMISSION WORKS. I HAVE NO CONFIDENCE THAT THE DEALER KNOWS WHAT HE IS TALKING ABOUT. I THINK THE WARRANTY OF THIS TRANSMISSION SHOULD BE INCREASED BEYOND THE THREE YEARS AS PROVIDED BY FORD. THIS FORD MUSTANG WAS PURCHASED ON OCT. 30, 2001 AND THE WARRANTY RUNS OUT IN OCT. THIS YEAR(2004). THE CAR ONLY HAS 6500 MILES ON IT AT THIS TIME. THIS IS A 2002 FORD MUSTANG, VIN #[XXX]. *LA UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. DRIVER DOOR WINDOW NOT GOING UP OR DOWN ON TRACK 2. TOOK CAR TO DEALER FOR REPAIR 3. DEALER STATES THAT WINDOW ROLLER GUIDE FELL OFF GLASS CAUSING WINDOW TO BIND CAUSED DAMAGE TO WINDOW REGULATOR. 4. DEALER STATES WINDOW AND WINDOW REGULATOR NEED REPLACING. 5. OWNER DECLINED REPAIR. *NM

DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE SEATBELT WEBBING DID NOT RELEASE MORE THAN 3 INCHES. THE VEHICLE WAS PARKED WHEN THE SEATBELT BECAME UNUSABLE. THE VEHICLE HAS NOT BEEN INSPECTED CONCERNING THE SEATBELT. ADDITIONALLY, WHILE DRIVING 30MPH THE WINDSHIELD WIPERS WOULD NOT MOVE SMOOTHLY ACROSS THE WINDSHIELD. THE WIPERS MADE A THUMPING SOUND WHEN IN USE. THE WIPER BLADE ASSEMBLY WAS REPLACED PREVIOUSLY BY THE DEALERSHIP DURING A ROUTINE INSPECTION. THE DEALERSHIP DETERMINED THE WIPERS WERE THE CORRECT TYPE FOR THE VEHICLE. IT IS ALSO DIFFICULT TO SEE THROUGH THE FRONT WINDSHIELD WHEN IT IS RAINING. UPON INSPECTION THE DEALERSHIP DID NOT DETERMINE THERE WAS A PROBLEM WITH THE WINDSHIELD FOR VISIBILITY.

WAS PULLED OVER BY POLICE WHEN ACCELERATOR STUCK, HE THOUGHT I WAS LYING SO I CONTACTED D.A. AND TICKET REDUCED TO BAD MUFFLER....RIGHT! TOOK AUTO TO DEALERSHIP AND WERE UNABLE TO DUPLICATE PROBLEM. CAR ALSO SHAKES BADLY AT SPEEDS ABOVE 45MPH, ALL THE TIME. PRIVATE GARAGE STATED PROBLEM NOT WITH SUSPENSION. *TR

WHILE DRIVING 40 MPH AND WHEN BRAKES WERE DEPRESSED THE VEHICLE PULLED FROM SIDE TO SIDE. *AK THERE WAS A CLUNK AFTER THE BRAKES WERE RELEASED, THE FRONT TIRES RUBBED ON THE FRAME WHEN TURNING, THREE BELTS WERE INSTALLED WITHIN 6000, THE VEHICLE SMELLED LIKE OIL, EVEN WITH THE A/C ON. THE MOTOR RATTLED BEFORE THE GEARS WERE SHIFTED, WITH THE A/C ON THE MOTOR WOULD SURGE UP AND DOWN TO THE POINT WHERE THE VEHICLE WOULD PULL. AFTER THE CONSUMER WOULD TAKE HIS FOOT OFF OF THE GAS THERE WOULD BE A SLIGHT ACCELERATION, THE VEHICLE WOULD HESITATE AND LUNGE FORWARD. THE VEHICLE WAS SOMETIMES HARD TO START AND MUST BE CRANKED SEVERAL TIMES. THERE WAS A RATTLE IN THE REAR OF THE REAR OF THE VEHICLE AS IF SOMETHING WAS LOOSE MOVING BACK AND FORTH. POOR ALIGNMENT HAD WORN THE TIRES ON THE OUTSIDE EDGE. THE BOLT FROM THE VEHICLE WAS FOUND IN THE DRIVEWAY, AND THE REAR WINDOW HAD AN AIR LEAK. *SC *JB

THE MOTORCRAFT FUEL FILTER ON MY 2002 FORD MUSTANG CRACKED AT THE SEAM WHERE THE INLET NIPPLE IS ATTACHED TO THE BODY OF THE FILTER. GASOLINE WAS SPRAYING OUT OF THE CRACK AND LEAKING ON THE GROUND. THE WYNN FILTER I PURCHASED TO REPLACE IT WITH USES A ONE PIECE FILTER BODY WHICH IS MUCH SAFER. HAS ANYONE ELSE REPORTED THE FILTERS BREAKING AND LEAKING? *TR

THE ABS LIGHT ALWAYS GOES ON AFTER 15-29 MILES OF DRIVING, WHICH WAS VERIFIED BY GOODYEAR DEALER. THEY RECOMMENDED ME TO GO TO THE FORD DEALER BECAUSE THEY DON'T HAVE NECESSARY EQUIPMENT TO DIAGNOSE THE PROBLEM. SO I CAME TO THE QUICK LANE AT 11200 JAMES SWART CIRCLE, FAIRFAX, VA. THEY CALLED ME BACK IN 2 HOURS AND SAID THAT EVERYTHING IS FINE WITH MY CAR AND COMPLETELY IGNORED A WRITTEN STATEMENT FROM GOODYEAR THAT THE ABS LIGHT CAME ON AFTER 12 MILES OF DRIVING. THEN THEY TOLD ME THAT THEY WILL KEEP CHECKING, 2 DAYS PAST, NOBODY BOTHERED TO CALL ME. I THINK IT'S A NICE DENIAL STRATEGY: THEY FAIL TO DETECT WHAT IS WRONG AND THEREFORE THEY ARE NOT RESPONSIBLE FOR A PROBLEM AND DON'T HAVE TO FIX IT. OBVIOUSLY IT'S NOT CONCERN OF THEIRS THAT MY MUSTANG OR EVERY MUSTANG I'VE DRIVEN ENGAGES TRACTION CONTROL EVERY TIME I HAVE TO TURN UP TO A LITTLE HILL ON A WET ROAD.... I DON'T EVEN HAVE TO MENTION SLIPPERY CONDITIONS DURING WINTER SEASON. THAT'S WHY I ALWAYS APPRECIATED THIS FEATURE, BUT NOW IT'S TURNING ITSELF OFF AND WON'T COME BACK ON UNTIL THE ENGINE IS OFF FOR A WHILE. I'VE READ MULTIPLE PEOPLE COMPLAINING ABOUT THIS, BUT FORD CONVENIENTLY DOESN'T CARE ABOUT ANY OF THIS... THIS IS YOUR CAR AND YOU ARE STUCK WITH IT... I TAKE IT AS FORD MOTOR COMPANY COMPLETE FAILURE TO PROVIDE DRIVERS' SAFETY. DO I HAVE TO WAIT FOR AN INCIDENT TO HAPPEN OR SOME PREVENTIVE MEASURES CAN BE TAKEN? *TR

HEADLIGHT

TL*THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE HEADLIGHTS BECAME EXTREMELY FOGGY, RESULTING IN POOR VISIBILITY. FORD CORPORATION WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 65,500 AND FAILURE MILEAGE WAS 60,000. THE CONSUMER STATED THE PLASTIC HEADLIGHT COVER HAS SEVERE OXIDATION AND THE ENTIRE HEADLIGHT ASSEMBLY HAS TO BE REPLACED. UPDATED 12/12/07 *TR

HEADLIGHT

CONTACTED DEALER, DEALER SAID COULD NOT HELP, CAR BURNED TO GROUND.DEALER WOULD NOT EVEN GIVE ME A LOANER CAR, STILL UNDER INVESTIGATION. NO SAFETY EFECT LISTED. *AK

DT: THE CONTACT'S DAUGHTER LOST TOTAL CONTROL OF THE VEHICLE. THE ROADS WERE DRY AND SHE WAS DRIVING 40-50 MPH. THE VEHICLE STARTED TO SPIN AND HIT A GUARD RAIL. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP. SHE WAS UNAWARE IF ANYTHING WAS DONE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP. THE TOW TRUCK DRIVER STATED, AT THE SCENE, IT WAS A PROBLEM WITH THE STEERING COLUMN. THE VEHICLE WAS TOTALED. SHE WAS UNSURE IF A POLICE REPORT WAS TAKEN. *AK

THE AXLE BROKE, WHICH CAUSED THE REAR WHEEL TO FALL OFF, CONSEQUENTLY THE DRIVER LOSS CONTROL OF THE VEHICLE. *JB