Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2015 Ford Redundant C-Max Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The contact owns a 2015 Ford C-Max While reversing the camera became inoperable. No warning lights were illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was unknown.
The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable while in reverse(R). The vehicle was taken to the dealer, where it was diagnosed, and determined that the rear-view camera had failed and needed to be replaced. The dealer informed the contact that the rear-view camera could be replaced out-of-pocket, and the contact might be reimbursed by the manufacturer later. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown.
The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(R), the rear-view camera was inoperable or displayed a blank image on several occasions. The message "Rear-view Camera Unavailable" was displayed. The contact stated that the rear-view camera was seldom operable and only displayed an image of the ground directly behind the vehicle while operating. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and stated that the contact would receive a call back. The failure mileage was approximately 80,000.
The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2015 Ford C-Max Hybrid. The contact stated that on several occasions while in reverse, the rear-view camera failed to activate as needed, with the message to “Contact the Dealer” displayed. The vehicle was restarted, and the screen reappeared, but the failure reoccurred intermittently. The vehicle was taken to a dealer were it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2015 Ford C-Max Hybrid. The contact stated while the vehicle was parked, the rearview camera screen intermittently be darkened and was inoperable. No warning light was illuminated. The vehicle was taken back to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while reversing, the rearview camera failed to activate as needed. Additionally, the contact stated while reversing on other occasions, the rearview camera image was black. A message advising that the rearview camera had failed and to contact the dealer was displayed. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
POWER STEERING ASSIST WARNING LIGHT COMES ON, WARNING TO GET OFF THE ROAD AND TAKE TO A DEALER. EACH TIME I HAVE BEEN DRIVING WHEN THE LIGHT CAME ON. COULD NOT DRIVE IT HAD TO HAVE THE CAR TOWED TO MY MECHANIC. TWO WEEKS LATER THE POWER ASSIST LIGHT HAS COME ON. NOT SAFE TO DRIVE WILL HAVE IT TOWED TO A FORD DEALERSHIP. IS IS VERY HARD TO TURN AND THE (EPAS) ELECTRONIC POWER ASSIST STEERING NEEDS TO BE REPLACED OR FIX THE WHOLE SYSTEM.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data on this page last refreshed .