RoadVitals

2009 Freightliner Cascadia Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
19
Latest Mar 25, 2019
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
11
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2009 Freightliner Cascadia, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Steering1041.7%
  • Electrical312.5%
  • Fuel system28.3%
  • Driver assistance28.3%
  • Tires & wheels14.2%
  • Transmission14.2%
  • Brakes14.2%
  • Visibility14.2%
  • Exterior lighting14.2%
  • Other / unspecified14.2%
  • Suspension14.2%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

10
reports

From owner reports, verbatim

FREIGHTLINER CASCADIA 2009 STERING RACK AND PINION PROBLEM. FREIGHTLINER DEALER A REDY FIXED TWICE, AND AGAIN START THE PROBLEM,THAT'S MEANS HAVE TO BE HAVE A REPLAYS AGAIN,JUST DELETE COMPANY CLOSE THE RECALL. DRIVING WITH THIS PROBLEM IS VERY DENGER SPECIALY IN WORK ZONE WITH NOT EVEN LANE.I DO SPENT A LOT MONEY FOR ALIGNMENT AND OTHER PARTS . THIS HAVE TO BE A LAW FOR RECALL. IF PROBLEM STILL COMING AGAIN AND AGAIN DEALER HAVE TO THE FIX.

NHTSA ID 10893625 · filed Aug 5, 2016

STEERING COLUMN IS A PROBLEM. TRUCK DO NOT STAY IN THE ROAD STREIGHT.FOR MEN TIMES IN THE SHOP AND COUPLE ALIGNMENT, TRUCK HAS PROBLEM. VERY DENGER TO DRIVE. ELECTRICAL MIRRORS HEATED PROBLEM. WIRE AND EVERYTHING ELSE IT'S OK JUST NO POWER GO TO SWITCH. ELECTRIC CAN'T FIGEROUT WHAT'S IS HAPPENING.

NHTSA ID 10853400 · filed Apr 4, 2016
All 10 reports naming steering

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

3
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. WHILE THE VEHICLE WAS BEING INSPECTED AT TRIAD FREIGHTLINER OF GREENSBORO (LOCATED AT 6420 BURNT POPLAR RD, GREENSBORO, NC 27409, (336) 668-0911), THE CONTACT WAS INFORMED THAT THE HEADLIGHTS FAILED BECAUSE THE SIGNAL ACQUISITION MODULE GOT WET AND NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V127000 (ELECTRICAL SYSTEM), BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,011,997. *DT *TR

NHTSA ID 11191455 · filed Mar 25, 2019

STEERING COLUMN IS A PROBLEM. TRUCK DO NOT STAY IN THE ROAD STREIGHT.FOR MEN TIMES IN THE SHOP AND COUPLE ALIGNMENT, TRUCK HAS PROBLEM. VERY DENGER TO DRIVE. ELECTRICAL MIRRORS HEATED PROBLEM. WIRE AND EVERYTHING ELSE IT'S OK JUST NO POWER GO TO SWITCH. ELECTRIC CAN'T FIGEROUT WHAT'S IS HAPPENING.

NHTSA ID 10853400 · filed Apr 4, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

2
reports

From owner reports, verbatim

THIS IS A FOLLOW-ON TO NHTSA COMPLAINT # 10525935 WHICH YOU CAN READ IN THE RECORD.......SINCE MAKING THAT FILING EVERY ENTITY CONNECTED WITH THIS COMPLAINT HAS EITHER DENIED RESPONSIBILITY OR IGNORED RESPONSE TO FINANCIAL CLAIMS. THE MANUFACTURER, THROUGH CORPORATE COUNCIL HAVE DENIED RESPONSIBILITY AS "THERE WAS NO INVESTIGATION" CONDUCTED. IN FACT THE MANUFACTURER CONDUCTED AN INVESTIGATION IN EARLY 2013 AT THE SITE WHERE THE REMAINS OF THE TRACTOR ARE STORED. THEY DID THIS WITH THE COOPERATION OF THE FIRE INVESTIGATOR WHO REPORTED THAT DURING THIS INVESTIGATION HE NOTED RETAINING BOLTS MISSING ON THE FUEL DELIVERY SYSTEM. MANUFACTURER CORPORATE COUNCIL ALSO CLAIMED THAT SINCE LESSER LEASING COMPANY PRESENTED THE VEHICLE FOR RE-LEASE WITHOUT DISCLOSING THAT IT HAD BEEN IN A COLLISION OUTBOARD OF THE FUELS CONTROL COMPONENTS (MANUFACTURER CLAIMED) THAT "THE PROBLEM IN SUCH INSTANCES WERE ALWAYS RELATED TO UNREPORTED COLLISIONS ". IN OTHER WORDS "NOT OUR PROBLEM". THE LEASING COMPANY MADE TOKEN PAYMENT ON THE CLAIMS MADE; SOUGHT AND RECEIVED REIMBURSEMENT FOR THE INSURANCE DEDUCTIBLES FROM THE FREIGHTLINER DEALER WHO SOLD THE VEHICLE AND TRANSFERRED THOSE PAYMENTS TO THE LEASEHOLDER WITH AN EMPTY "CALL US IF YOU HAVE PROBLEMS WITH OUR INSURANCE COMPANY (THEY ARE SELF INSURED) . INSURER HAS SINCE DECLINED RESPONSE TO LEASEHOLDER CALLS FOR ASSISTANCE WITH THEIR INSURANCE CARRIER/PROCESSOR SAYING THAT THERE WAS NO COVERAGE FOR PERSONAL PROPERTY. THIS, IN SPITE OF THE FACT THAT THE CLAIMS WERE NOT FOR PERSONAL PROPERTY BUT FOR LOST REVENUE AND REPLACEMENT COSTS. THE POINT HERE IS NOT TO ATTEMPT TO HAVE NHTSA CONDUCT DISCOVERY BUT, IN THE SITUATION WHERE MANUFACTURER IS CLAIMING THAT NO INVESTIGATION WAS CONDUCTED, AND THAT THEY HAD CONDUCTED SAME, THAT NHTSA HAS EVERY OPPORTUNITY TO DO THE SAME JUST A MANUFACTURER DID THEMSELVES THIS YEAR. *TR

NHTSA ID 10546854 · filed Oct 5, 2013

I AM AN INDEPENDENT CONTRACTOR TO CR ENGLAND. WHILE SOUTHBOUND ON I-77 TOLL ROAD 000.2 MILES SSW OF GALLAGHER WV APPROX. 20:54:00HRS I SMELLED HEAVY EXHAUST GASSES WHEN PAUSED BACK AT THE TOLL BOOTH. I ATTRIBUTED THIS TO A VEHICLE IN FRONT THAT WAS OUT OF TUNE AND CONTINUED SOUTH. THE ODOR DID NOT GO AWAY SO I PULLED OVER TO THE HARD SHOULDER TO INVESTIGATE. AS I MOVED INTO THE SHOULDER THE DASH LIGHTS LIT UP AND FLASHED. I APPLIED THE BRAKES AND OPENED THE DRIVER SIDE DOOR TO CHECK THE CRACKLING NOISE COMING FROM BEHIND THE FIREWALL. SMOKE AND FLAMES WERE COMING FROM BENEATH THE BODY BETWEEN THE DRIVER SIDE FUEL TANK AND DOOR. I IMMEDIATELY CLOSED THE DOOR, SHOUTED TO MY SLEEPING STUDENT TO GET OUT WE ARE ON FIRE. HE BEGAN TO GATHER HIS THINGS BUT I TOLD HIM TO GET OUT NOW WHICH HE DID IN HIS UNDERWEAR AND A BLANKET. I FOLLOWED HIM OUT THE PASSENGER DOOR, PAUSED AND REACHED IN TO GET MY PHONE. I LOOKED UP AND SAW BILLOWING BLACK SMOKE FILLING THE TOP OF THE CAB SPACE AND DESCENDING DOWN RAPIDLY. WE WALKED TO THE END OF THE 53 FT TRAILER AND 10 MORE FEET ON THE PASSENGER FUEL TANK EXPLODED AND THE REST OF BOTH VEHICLES QUICKLY WERE ENGULFED AND LOST. NO BODY COULD EXPLAIN WHY THIS HAPPENED UNTIL I BECAME AWARE OF THE RECALL 12C (?), APRIL 2013, ON THE FUEL FEED ASSEMBLY FROM THE FUEL PUMP THROUGH TO THE INJECTORS VIA THE INDIVIDUAL INJECTOR LINES. I ASSUME THAT THESE WERE OVER-TIGHTENED EITHER IN ASSEMBLY IN SALTILLO, MX OR, IN SERVICE OR OTHERWISE AT COMPANY SHOP OR DURING CONTRACT SERVICE. THESE LINES WERE RUPTURED AT THAT TIME AND OVER TIME RELEASED FUEL ONTO THE BACK OF THE MOTOR. WHAT I HAD SMELLED WAS THE LIQUID FUEL HEATING ,EVAPORATING AND REACHING FLASH POINT. ONCE I STOPPED THE BLOW BY CEASED AND THE POOLED FUEL FLASHED. I INCURRED A FIVE FIGURE LOSS IN ADDITION TO THE VEHICLES. WHERE SHOULD I SEND MY CLAIM? CRE HAS THE VIN # *TR

NHTSA ID 10525935 · filed Jul 20, 2013

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

2
reports

From owner reports, verbatim

FREIGHTLINER CASCADIA 2009 STERING RACK AND PINION PROBLEM. FREIGHTLINER DEALER A REDY FIXED TWICE, AND AGAIN START THE PROBLEM,THAT'S MEANS HAVE TO BE HAVE A REPLAYS AGAIN,JUST DELETE COMPANY CLOSE THE RECALL. DRIVING WITH THIS PROBLEM IS VERY DENGER SPECIALY IN WORK ZONE WITH NOT EVEN LANE.I DO SPENT A LOT MONEY FOR ALIGNMENT AND OTHER PARTS . THIS HAVE TO BE A LAW FOR RECALL. IF PROBLEM STILL COMING AGAIN AND AGAIN DEALER HAVE TO THE FIX.

NHTSA ID 10893625 · filed Aug 5, 2016

IT APPEARS THAT THE CRUISE CONTROL ON MY TRUCK DOES NOT WORK WHEN THE HEADLIGHTS, WIPERS OR FLASHERS ARE ON. THERE ARE NO WARNINGS, NOTICES, STICKERS OR DOCUMENTATION THAT CAME WITH THE TRUCK ADVISING THAT THIS WOULD OCCUR. IT'S MY UNDERSTANDING THAT THIS IS A SAFETY FEATURE INCORPORATED INTO ALL NEW FREIGHTLINER TRUCKS BUT THEY NEGLECT TO TELL YOU BEFORE OR AFTER GETTING ONE. 2 OCCURRENCES WHEN I WAS TAKEN BY SURPRISE THAT THE CRUISE CONTROL STOPPED WORKING WHEN USING THE FLASHERS AND WIPERS. FIRST: THIS CRUISE CONTROL ISSUE ALMOST GOT ME KILLED WHEN I WENT TO ACKNOWLEDGE ANOTHER DRIVER WHO FLASHED HIS LIGHTS TO LET ME BACK INTO THE RIGHT LANE AFTER PASSING HIM. I USED THE FOUR WAY FLASHER TO THANK HIM HOWEVER WHEN I DID THE TRUCKS CRUISE CONTROL STOPPED WORKING AND THE ENGINE BRAKE SLOWED ME DOWN AND THE DRIVER THAT HAD JUST LET ME IN FRONT OF HIM ALMOST RAN INTO THE BACK OF THE TRUCK. SECOND: IT OCCURRED AGAIN WHEN AFTER A SNOW STORM AND THE ROADS WERE DRY BUT SNOW HAD BEEN MELTING SO THERE WERE SPOTS ON THE ROADWAY THAT WERE WET AND WHEN A VEHICLE PASSED ME WATER WOULD SPLASH UP ON THE WINDSHIELD AND I USED THE WIPER TO CLEAR UP THE WINDSHIELD AND AGAIN THE CRUISE CONTROL STOPPED WORKING AND AGAIN I SLOWED DOWN ALTHOUGH THIS TIME THERE WAS NO ONE THAT CLOSE BEHIND ME. BUT IT DID TAKE ME BY SURPRISE AND I LOST MY CONCENTRATION OF DRIVING TRYING TO SEE WHAT HAD HAPPEN. *TR

NHTSA ID 10257781 · filed Feb 7, 2009

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

1
report

From owner reports, verbatim

2009 FREIGHTLINER CASCADIA, UNIT 1 WAS WESTBOUND ON IR80 IN THE RIGHT LANE. THE LEFT STEER TIRE BLEW, CAUSING DAMAGE TO THE LEFT FRONT AND THE ENGINE COMPARTMENT. *BF ACCORDING TO THE POLICE REPORT, ALL OF THE TIRES WERE IN GOOD CONDITION, INCLUDING THE TIRE THAT SHREDDED. THE OFFICER BELIEVED THE TIRE FAILURE WAS DUE TO HEAT BUILD-UP. (OHIO TRAFFIC CRASH REPORT # 10-0215-90)*JB UPDATED 05/11/11* BF

NHTSA ID 10398957 · filed Apr 28, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE GEAR SHIFT LEVER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 420,000 AND THE CURRENT MILEAGE WAS 440,000. ...UPDATED 07/19/12 *BF THE CONSUMER STATED THE FAILRE WAS DU TO THE GREASE FITTINGS BEING LEFT LOOSE DURING THE MANUFACTURING OF THE TRUCK. WHICH COULD CAUE A FIRE IN THE CLUTCH ASSEMLY. THE CONSUMER STATED SIX CLUTCHES HAVE BEEN REPLACED IN OTHER TRUCKS. UPDATED 07/23/12

NHTSA ID 10458818 · filed May 17, 2012

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

1
report

From owner reports, verbatim

I HAVE A 2009 FREIGHTLINER CASCADIA EQUIPPED WITH AIR DISC BRAKES, WHEN THE TRUCK WAS APPROX. 6 WEEKS OLD A BRAKE ASSEMBLY DID NOT RELEASE PROPERLY AND CAUGHT FIRE WHILE ON THE HIGHWAY. TRUCK IS NOW A YEAR OLD AND A SECOND BRAKE ASSEMBLY HAS CAUGHT FIRE FOR NO REASON. *TR

NHTSA ID 10295203 · filed Dec 10, 2009

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

1
report

From owner reports, verbatim

IT APPEARS THAT A LEAK IN THE WINDSHIELD HAS CAUSED THE COMPUTER/ELECTRONICS TO GO HAYWIRE WHILE DRIVING IN A RAIN STORM. WIPERS WOULD STOP WORKING, ENGINE SHUT DOWN LIGHTS WOULD COME ON AND OFF, WINDSHIELD WASHERS JUST STARTED SHOOTING FLUID ONTO THE WINDSHIELD, CHECK ENGINE LIGHT CAME ON AND DIDN'T GO OFF. SEVERAL OTHER ELECTRICAL COMPONENTS STOPPED WORKING. THE COMPUTER AND FUSE BLOCK WAS REPLACED. PRIOR TO THE MAJOR PROBLEMS THEY TRIED TO REPAIR THE LEAK 4 TIMES. THE 5TH TIME THEY THOUGHT THEY FOUND THE LEAK IN A MARKER LIGHT ABOVE THE WINDSHIELD HOWEVER THAT MAY HAVE BEEN JUST ANOTHER LEAK BECAUSE THE LEAK IS STILL THERE AFTER DRIVING IN A STORM YESTERDAY. *TR

NHTSA ID 10366504 · filed Nov 17, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2009 FREIGHTLINER CASCADIA. WHILE THE VEHICLE WAS BEING INSPECTED AT TRIAD FREIGHTLINER OF GREENSBORO (LOCATED AT 6420 BURNT POPLAR RD, GREENSBORO, NC 27409, (336) 668-0911), THE CONTACT WAS INFORMED THAT THE HEADLIGHTS FAILED BECAUSE THE SIGNAL ACQUISITION MODULE GOT WET AND NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V127000 (ELECTRICAL SYSTEM), BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,011,997. *DT *TR

NHTSA ID 11191455 · filed Mar 25, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

1
report

From owner reports, verbatim

ADDENDUM ODI 10281432: I MADE A COMPLAINT ABOUT DEFECTIVE RACK AND PINIONS ON FREIGHTLINER 2009 "CASCADIA" MODELS ON AUG. 23, 2009. ON AUG. 24, 2009 ONE WAS OVERNIGHTED AT THE BEHEST OF FREIGHTLINER TO MY LEASED TO COMPANY C. R. ENGLAND, INC. WHO HAD PREVIOUSLY PURCHASED ALL AVAILABLE RACK AND PINIONS OFF THE MARKET TO "QUIETLY/ SECRETLY" REPAIR IT'S FLEET. ON AUG. 31, 2009 NHTSA BEGAN AN OFFICIAL INVESTIGATION AND C.R. ENGLAND, INC, WITH FREIGHTLINER'S HELP ISSUED IT'S OWN RECALL OF THE DEFECTIVE RACK AND PINIONS THAT SAME DATE. ON SEP. 2, 2009 I WAS Q-COMMED BY MY DM FOR CRE TO CALL HIM ASAP. I DID SO AND HE INFORMED ME THAT MY NEW RACK AND PINION WAS ALSO DEFECTIVE AND HAD TO BE REPAIRED AND TO HAVE IT DONE IN BURNS HARBOR, IN SOME 998 MILES AWAY! I WAS JUST A MILE AWAY FROM FREIGHTLINER DEALERSHIP IN CHEYENNE, WY AND HAD THE REPAIRS DONE THEIR AND I HAVE FAXED THAT PROOF TO NHTSA. ON SEP 4, 2009 CRE RETALIATED AGAINST ME BY ASSIGNING A LOAD OF SOME 850 MILES THAT DELIVERED ON SEP. 9, 2009. I WAS ALREADY DOWN SOME THREE WEEKS WAITING FOR A RACK AND PINION, WITH FIXED COSTS OF LEASE AT $762.50 PER WEEK, AND A SHORT WEEK FROM THE FRIDAY BEFORE AND NOW ANOTHER SHORT WEEK FROM POCATELLO, ID TO BURNS, HARBOR, IN AND THIS "RETALIATION" LOAD THAT WOULD NOT BE ADDED TO THE NEXT WEEKS PAY EITHER - WEEK ENDS AT MIDNIGHT ON TUESDAY!!!! IN OTHER WORDS MY FAMILY WOULD NEVER BE ALLOWED TO EAT AGAIN WITH A SUBSTANTIALLY REDUCED CONTRACT TO BE FORCED INTO EFFECT ON SEPTEMBER 21, 2009 BY CRE ON ALL OF ITS IC'S! THUS IN "LIGHT" OF THIS PLANNED RETALIATION BY CRE AGAINST ME AND MY FAMILY I WILL TERMINATE MY CONTRACT WITH CRE ON SEP. 8, 2009 BY TURNING IN THIS 2009 FREIGHTLIINER CASCADIA WITH A STILL DEFECTIVE NEW AND "REPAIRED" RACK AND PINION. *TR

NHTSA ID 10283052 · filed Sep 7, 2009

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

1
report

From owner reports, verbatim

STEERING COLUMN IS A PROBLEM. TRUCK DO NOT STAY IN THE ROAD STREIGHT.FOR MEN TIMES IN THE SHOP AND COUPLE ALIGNMENT, TRUCK HAS PROBLEM. VERY DENGER TO DRIVE. ELECTRICAL MIRRORS HEATED PROBLEM. WIRE AND EVERYTHING ELSE IT'S OK JUST NO POWER GO TO SWITCH. ELECTRIC CAN'T FIGEROUT WHAT'S IS HAPPENING.

NHTSA ID 10853400 · filed Apr 4, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .