2023 Genesis GV80 Problems

The vehicle's horn has failed 3 times and has been replaced twice. We have opened an incident with Genesis of America to escalate this concern.

Description of Safety Defect & Incident Sequence Severe moisture intrusion inside the driver-side headlight assembly triggered a sudden cascade of critical safety sensor failures while driving, followed by an active electrical short, component melting, and smoke (fire hazard) after the vehicle was shut off. While driving, a dangerous cascade of electrical and safety sensor failures suddenly occurred. Multiple critical dashboard warning alerts triggered simultaneously, including: Turn Signal Out, Blind Spot Warning, Lane Departure Warning, Rear Cross Traffic Warning, Forward Collision Warning, and Speed Control. Upon parking and exiting the vehicle, the driver-side headlight housing was found completely obscured by severe internal condensation. Despite the vehicle being turned off and the ignition key removed, the turn signal bulb remained actively flickering, indicating a severe, uncontrolled electrical short circuit. Upon opening the hood, a strong odor of burning plastic/rubber was present, and an active trail of smoke was visibly emanating directly from the headlight assembly area. To prevent an imminent vehicle fire, the main headlight fuse had to be immediately located and pulled. This defect represents a critical safety hazard, causing a sudden loss of advanced driver assistance systems (ADAS) while driving and a severe electrical fire risk while parked. This is a known issue by Genesis under "Genesis Technical Service Bulletin TSB 23-BD-002G"

My 2023 Genesis GV80 has experienced three separate incidents of sudden engine stalling and loss of power during acceleration, creating serious safety hazards. The first incident occurred September 18, 2026, followed by additional failures on October 15 and October 30, despite multiple warranty repair attempts. Component/System Failure: The malfunction appears related to the fuel delivery and/or electrical systems. Genesis of Carmel diagnosed problems involving the high-pressure fuel pump and an electrical connector, which were subsequently repaired or replaced. Following another failure, the dealership identified concerns involving the low-pressure fuel pump and performed additional repairs. Despite these repairs, the vehicle continues to experience the same symptoms. The vehicle is currently at Genesis of Carmel and is available for inspection. Safety Risk: On September 18, the vehicle suddenly stalled while I was pulling onto a county road, leaving it disabled in a dangerous position with hills and blind spots obstructing visibility for approaching traffic. We were forced to manually place the vehicle in neutral and physically push it back into our neighborhood to avoid a potential collision. On October 15, less than approximately 26 hours after being returned from the dealership, the vehicle experienced the identical failure while attempting to leave my driveway. The engine would briefly start before shutting down again. On October 30, the vehicle stalled for a third time while I was attempting to accelerate from my driveway onto a busy county road with oncoming traffic. The sudden loss of power created another potentially serious collision risk. I managed to move the vehicle into a private driveway, where it remained disabled. Dealer Confirmation and Repair Attempts: Genesis of Carmel has reproduced and confirmed the malfunction during previous diagnostic testing. On October 1, following replacement of the high-pressure fuel pump, the dealership confirmed

The vehicle experienced a failure of the High Pressure Fuel Crossover Pipe, a safety defect subject to NHTSA Recall 26V-229 (Manufacturer Campaign 033G). While operating the vehicle over 200 miles from home, a strong odor of raw fuel was detected inside and outside the vehicle. The vehicle was immediately parked at an authorized Genesis dealership due to the risk of pressurized fuel leaking onto hot engine components and igniting an engine compartment fire. The dealership confirmed the defect and performed the recall service, completing and invoicing the repair order on August 5, 2026. However, the manufacturer failed to fulfill its statutory duty to provide a remedy without charge and within a reasonable time under 49 U.S.C. § 30120: Unreasonable Logistics Delay: Following the completed repair on August 5, 2026, the manufacturer failed to arrange flatbed transport back to the home state dealership until August 21, 2026—leaving the vehicle stranded on the out-of-state lot for 16 calendar days solely due to internal corporate logistics delays. Failure to Remedy Without Charge: The manufacturer provided no loaner vehicle. After directing the owner to secure rental transportation, the manufacturer retroactively imposed an undisclosed $60/day reimbursement cap—a limitation that does not appear anywhere in the official federal recall notice. This action shifted over $1,100 of out-of-pocket rental and carrying expenses directly onto the consumer. The replaced/inspected fuel pipe assembly was serviced and recorded by the authorized dealership under Warranty Claim Campaign 257.

Description of Safety Defect & Incident Sequence Severe moisture intrusion inside the driver-side headlight assembly triggered a sudden cascade of critical safety sensor failures while driving, followed by an active electrical short, component melting, and smoke (fire hazard) after the vehicle was shut off. While driving, a dangerous cascade of electrical and safety sensor failures suddenly occurred. Multiple critical dashboard warning alerts triggered simultaneously, including: Turn Signal Out, Blind Spot Warning, Lane Departure Warning, Rear Cross Traffic Warning, Forward Collision Warning, and Speed Control. Upon parking and exiting the vehicle, the driver-side headlight housing was found completely obscured by severe internal condensation. Despite the vehicle being turned off and the ignition key removed, the turn signal bulb remained actively flickering, indicating a severe, uncontrolled electrical short circuit. Upon opening the hood, a strong odor of burning plastic/rubber was present, and an active trail of smoke was visibly emanating directly from the headlight assembly area. To prevent an imminent vehicle fire, the main headlight fuse had to be immediately located and pulled. This defect represents a critical safety hazard, causing a sudden loss of advanced driver assistance systems (ADAS) while driving and a severe electrical fire risk while parked. This is a known issue by Genesis under "Genesis Technical Service Bulletin TSB 23-BD-002G"

While slowly backing into a parking space in an underground hotel garage, the rear parking sensors never activated — no audible warning at any point — and the vehicle's left-rear corner struck a concrete wall corner, cracking the taillight and damaging the bumper/quarter panel (~$3,000 repair). Sensors function normally at all other times; this was an intermittent non-activation. Rear dashcam with cabin audio documents the backup with no sensor tones before impact. No injuries.

At approximately 68k miles, I observed hesitation when pulling away from a stop in our 2023 GV80 2.5t AWD Prestige. At 71,300 miles, we observed an increasing howling noise from the rear of the vehicle, primarily at coasting, with various tones emitted during application and release of the accelerator pedal. The rear differential fluid was drained for inspection, and there were metal shavings accumulated on the drain magnet, discolored (metallic shavings) fluid, and visible shiny metal flakes in the drained fluid. The differential is close to total failure on this vehicle. Hyundai has issued a TSB, so it is known, but they are not recalling this extreme safety hazard that has been reported for several years across many owners. A quick search of various owner forums reveals this truth. Moreover, replacement differentials do not improve the issue, often having to be replaced themselves only a short time later.

I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was not documented on my repair order and was ultimately completed later by a different authorized Genesis dealership (Genesis of Weatherford). I am concerned that a safety recall had been verbally represented as completed when it had not actually been performed, resulting in my vehicle being returned to me with an outstanding safety recall still open. I request that NHTSA review the handling and documentation of this recall. The attached repair orders are all from the same visit, and incorrectly showing as two visits. The vehicle was dropped off at Norm Reeves Genesis of Irving on Jun 23, and remained in their possession until the vehicle was ultimately returned to me on August 11th. The recall was not completed, nor was the principle failure (P213800) remedied. This concern is particularly troubling because my vehicle has also experienced a separate recurring safety-related propulsion defect (P2138/P213800). After yet another authorized Genesis dealer recently returned the vehicle stating it could not reproduce that fault, it recurred within approximately 24 hours and caused the vehicle to enter reduced-power/limp mode while my wife and two young daughters were merging onto a highway. While this complaint concerns the handling of the recall itself, I believe the pattern of unresolved safety-related issues and inaccurate repair completion records warrants NHTSA's review. I have a case with Genesis Motor America, Case #43043015, thoroughly documenting all of this. Genesis has offered me no goodwill or viable remedy, aside from "try taking it to another dealer."

Description of Safety Defect & Incident Sequence Severe moisture intrusion inside the driver-side headlight assembly triggered a sudden cascade of critical safety sensor failures while driving, followed by an active electrical short, component melting, and smoke (fire hazard) after the vehicle was shut off. While driving, a dangerous cascade of electrical and safety sensor failures suddenly occurred. Multiple critical dashboard warning alerts triggered simultaneously, including: Turn Signal Out, Blind Spot Warning, Lane Departure Warning, Rear Cross Traffic Warning, Forward Collision Warning, and Speed Control. Upon parking and exiting the vehicle, the driver-side headlight housing was found completely obscured by severe internal condensation. Despite the vehicle being turned off and the ignition key removed, the turn signal bulb remained actively flickering, indicating a severe, uncontrolled electrical short circuit. Upon opening the hood, a strong odor of burning plastic/rubber was present, and an active trail of smoke was visibly emanating directly from the headlight assembly area. To prevent an imminent vehicle fire, the main headlight fuse had to be immediately located and pulled. This defect represents a critical safety hazard, causing a sudden loss of advanced driver assistance systems (ADAS) while driving and a severe electrical fire risk while parked. This is a known issue by Genesis under "Genesis Technical Service Bulletin TSB 23-BD-002G"

The headlight assemblies on both the right and left side have water pooling which severely dims nighttime visibility and creates an immediate risk of total headlight failure while driving at highway speeds. The Forward Collision Avoidance safety sensors have begun flashing or malfunctioning due to the excessive moisture.

The evaporator core leaks 1234yf in the cabin rendering the air conditioning useless. During times of higher humidity, the air conditioner is needed for defogging the windows of the vehicle. The inability to do so severely limits visibility.

A software defect exists which causes the vehicle to reset the electronically controlled side view mirrors such that they point downward, obscuring the driver's view along the sides of the vehicle. I have notified the Genesis dealer and Genesis USA before and neither has been able to reproduce or rectify the problem. I suspect this is a defect when the vehicle is started on an unlevel surface, as the mirrors will attempt to adjust automatically. The defect appears to be most prominent when switching user profiles and shifting into a gear before the driver profile has finished loading. This issue is also present on the 2026 Genesis GV80.

In light of the recent fatality involving an automatic folding seat in a Hyundai, we tested the automatic seat function in the Genesis 2nd row to ensure it responds appropriately. First, my daughter (weighing 165 lbs) sat in the seat without a seat belt on and activated the folding mechanism. The seat did stop once it detected her, but only after it had already pushed her into an uncomfortably bent position, which suggests the detection point may be later than ideal. We then tested the seat using a Joie Mint Latch baseless car seat with a child in it (18 lb child, and the car seat weighing approximately 9 lbs). We did not secure the lower anchors or seat belt out of caution. When we pressed the button, the seat continued folding without stopping, and we had to quickly remove the child and car seat to prevent the seat from fully collapsing onto him. Although the button could be pressed again to reverse the seat, that would not have prevented a serious injury had we not intervened immediately. This presents a significant safety concern.

The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.

Car suddenly stops while driving. Usually when stop at a red light, stop sign, or yield sign where I have to accelerate. Transmission turns to P itself and hear a grinding noise.

When I was driving my 2023 GV 80, I was applying pressure onto the gas pedal and the car suddenly started jerking. The car was not accelerating then the check engine sign came on and then the car completely turned off. Then I restarted the car and it was moving really slow. Similar incident happened few other times and luckily I was able to pull over to the parking lot after turning on the hazard light. I drove my car over to the dealership and dropped it off. I am afraid that someone is going to get killed in an accident while they're driving on the highway or crossing the streets

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed with a child seated in the rear passenger’s seat, the seat belt webbing loosened from the frame of the vehicle. The vehicle was taken to a dealer and the contact was informed that the seat belt might have been cut and caused the failure. The contact disputed the claim and notified the manufacturer of the failure; however, the manufacturer sided with the dealer. The contact was not offered any additional assistance. The vehicle was not repaired. The failure mileage was approximately 49,000.

The second row passenger seatbelts are difficult to reach because they do not angle high enough for the user to easily latch. While they work well for a normal adult, children have difficulty latching the belt from a booster seat, especially if a Weathertech or similar seat protector are present. Secondly, the middle passenger belt latch is not identical in size to its left and right counterparts. Difficulty accessing the right passenger latch may lead to people attempting to use the middle belt latch as an alternative. This will fail to latch if attempted using the right passenger's belt. The manufacturer should consider standardizing all belt latch mechanisms.

The contact owns a 2023 Genesis GV80. The contact stated that while his wife was reversing up, the vehicle abruptly braked. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle abruptly braked and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,900.

I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the flat road. Anyway, fortunately I could make the vehicle stopped without any minor collision and body injuries except rim damage and paint peel off on the rear bumper. After parking in a safe place, looking at the other tires and saw a damaged tire is on front the driver's side. (Rim is clean) In this case, the dealer who delivered the vehicle to the customer without inspection is also a problem, but it is the fault of the car manufacturer that manufactured the defective vehicle and sold it without quality inspection. All vehicles in stock must be inspected for all tires and taken over by the customer for safe riding.

I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the flat road. Anyway, fortunately I could make the vehicle stopped without any minor collision and body injuries except rim damage and paint peel off on the rear bumper. After parking in a safe place, looking at the other tires and saw a damaged tire is on front the driver's side. (Rim is clean) In this case, the dealer who delivered the vehicle to the customer without inspection is also a problem, but it is the fault of the car manufacturer that manufactured the defective vehicle and sold it without quality inspection. All vehicles in stock must be inspected for all tires and taken over by the customer for safe riding.